Windows medai error after upgrade to sp2

Discussion in 'Windows Update' started by ggarza1961, Oct 30, 2004.

  1. ggarza1961

    ggarza1961 Guest

    Hello. I am new at this so here it goes.
    I installed Windows XP Pro Sp1 on my computer. Later I upgraded the Windows
    Media Player to version 7. No problem there everything was fine. Still later
    I upgraded to Windows Media Player 9. No problem there, everything is still
    Then I upgraded to Windows Xp Pro Sp2 from Windows Update.
    The update went fine, but when I would reboot the computer I get an error
    message that says there was an internal application error from windows media
    player. However when I use the application it works fine. Also there is no
    notation of this in the event viewer. I upgraded the player to version 10,
    but still get that error. I get that error from all accounts that I log on
    to on this pc. But the player works fine when I use it and there is no
    notation of this in the event viewer. I used msconfig and did a selective
    startup using on option at a time but still get the error. I also went to
    start->all programs->startup but the media player is not starting from there.
    Another thing that happened is with the Norton System Works 2003 version.
    It updates regurlarly and and is set for auto-protect. Yet when after the
    windows media error window I get another window that says that my pc might
    not be protected against viruses. I go into the security window and it say
    that norton anti-virus is installed but its status is unknown. Yet when I
    launch norton it says that autoprotect is on.
    These two issues arose after the sp2 upgrade. I suppose I could re-install
    the norton and that might solve that issue, but I was wondering if anyone
    knew of a better or simpler way to do this. I've given up trying to solve
    the media player error. Does anyone out there know how to solve this?
    ggarza1961, Oct 30, 2004
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  2. ggarza1961

    Noel Paton Guest

    WRT you Norton problems....
    Symantec do not intend to provide users of the older versions of their
    software with the necessary updates to enable the WinXPSP2 security advisor
    to check their software is functional - either disable checking, upgrade
    your Norton, or move to a different provider of security software.

    Noel Paton (MS-MVP 2002-2005, Windows)

    Nil Carborundum Illegitemi

    Please read on how to post messages to NG's
    Noel Paton, Oct 31, 2004
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