Windows Media Player 11 - Constant Error & Crash

Discussion in 'Windows Vista Music, Pictures and Video' started by Gennady, Nov 13, 2007.

  1. Gennady

    Orlando Guest

    I with you, Gennady. I have the same problem, and I see that there have been
    about 20 posts without a clear-cut answer.

    Here's my info:

    Problem Event Name: APPCRASH
    Application Name: wmplayer.exe
    Application Version: 11.0.6000.6344
    Application Timestamp: 46e221bb
    Fault Module Name: Indiv02.key
    Fault Module Version: 11.0.6000.7000
    Fault Module Timestamp: 474fbaea
    Exception Code: c0000005
    Exception Offset: 000ac765
    OS Version: 6.0.6000.2.0.0.256.6
    Locale ID: 1033
    Additional Information 1: 8d13
    Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
    Additional Information 3: 8d13
    Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

    I've tried some of the WMP updates that are listed in the Download Center,
    but none have been installed, either because, it's "already installed" or
    "doesn't support this operating system"

    I"m running Vista Business 64-bit.


    ....have you all noticed that when you go to the Vista Help and Support
    Center, it tells you to look at the KnowledgeBase, and when you look through
    the KnowledgeBase, it tells you to go to the Vista Help and Support Center?
     
    Orlando, Feb 12, 2008
    #21
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  2. Gennady

    Orlando Guest

    Here's the fix that worked for me: (Delete the DRM files)

    http://support.microsoft.com/kb/891664/en-us

    Funny, it was posted in another topic by Zachd, but he didn't post the fix
    here. I guess when you're watching so many posts, it's hard to follow up
    with them all.

    Take care,
    Orlando
     
    Orlando, Feb 12, 2008
    #22
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  3. Gennady

    zachd [MSFT] Guest

    The EVR crash and your IndivKey crash would likely be different things,
    which is why I didn't suggest the DRM reset fix for Gennady's issue, which
    appears to be a video issue.

    Each crash is likely to be different than any other crash described,
    especially if the Fault Module Names do not match between the crash reports.
    =\
     
    zachd [MSFT], Feb 12, 2008
    #23
  4. Gennady

    Orlando Guest

    Ahh. Thanks for explaining, zachd.

    Also, thanks for trolling this forum and giving us all help.


    Orlando
     
    Orlando, Feb 12, 2008
    #24
  5. Gennady

    zachd [MSFT] Guest

    Thank *you*. People who post up with what fixed them are really really
    helpful to absolutely everyone. =)
     
    zachd [MSFT], Feb 13, 2008
    #25
  6. Gennady

    gamester5 Guest

    Jeff, were you ever able to get a resolve on your issue? I have the
    exact same thing happen to me. Also on around 1/3 of my initial computer
    boot ups it will pop up that Windows Media Player has stopped working
    and must close even though I was not even using the Media player yet
    :confused:

    I am running 4 gigs of memory and 64 bit Vista Home Premium.
     
    gamester5, Feb 14, 2008
    #26
  7. Gennady

    zachd [MSFT] Guest

    What are your specific crash details according to the Problem Reports and
    Solutions center control panel:
    http://zachd.com/pss/pss.html#bucket
    has how to look that up if you don't know how.
     
    zachd [MSFT], Feb 14, 2008
    #27
  8. Gennady

    firewind4000 Guest

    in my case, I had more than 5 monitors this hotfix works for me

    'FIX: The video application crashes when you play a video if fiv
    or more monitors are attached to the computer
    (http://support.microsoft.com/kb/950489

    and it solves the proble
     
    firewind4000, Nov 12, 2008
    #28
  9. I can not thank the people that replied to this problem enough.
    searched for a fix to my media player and no other site posted what t
    do. All that was said is that media player 11 is bundeled with vista
    and if it is corrupted - oh well. Thanks to the suggestion that it migh
    be due to a corrupted installation of a visualization pack, I went righ
    to the problem app, and my media player works just perfectly
     
    Kittybossyboots, Aug 17, 2009
    #29
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