Windows Media Player 11 Crash (APPCRASH), Vista 32-bit

Discussion in 'Windows Vista Music, Pictures and Video' started by drewmerl, Jan 8, 2008.

  1. drewmerl

    drewmerl Guest

    Hello to all.

    Just today (20070108) WMP 11 will not work. I can try a local video or audio
    file and it will stop working. I can try one linked from the internet or via
    streaming (such as a radio station) and it will not work.

    WMP 11 worked perfectly prior to today. I have only installed two programs
    within the last month, Polar Personal Trainer 5 and OutSync for Facebook.
    Both operated fine and did not affect the functionality of WMP 11.

    I'm a tech-support novice so I did the basics. I checked via 'dxdiag.exe' to
    see if there were any issues. The only thing that I could find was that since
    I'm using an older computer/motherboard was the following:

    "The file cmuda.sys is not digitally signed, which means that it has not
    been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be
    able to get a WHQL logo'd driver from the hardware manufacturer."

    Here is my system information:
    Time of this report: 1/8/2008, 11:42:57
    Machine name: DREWMERL-SOHO
    Operating System: Windows Vistaâ„¢ Ultimate (6.0, Build
    Language: English (Regional Setting: English)
    System Manufacturer: PCCHIPS
    System Model: T12
    BIOS: Default System BIOS
    Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs), ~3.0GHz
    Memory: 2814MB RAM
    Page File: 1181MB used, 4645MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 10
    DX Setup Parameters: Not found
    DxDiag Version: 6.00.6000.16386 32bit Unicode

    Next I uninstalled the last two programs and did a cleaning via Windows Live
    Vista online.

    When that didn't work I did a System Restore to before the installations.

    When that didn't work I defaulted to online searches, but nothing I found
    besides a few threads gave me any direction.

    Here is the crash report:

    Windows Media Player

    Stopped working

    1/8/2008 11:24 AM

    Not Reported

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: wmplayer.exe
    Application Version: 11.0.6000.6344
    Application Timestamp: 46e5f12e
    Fault Module Name: Indiv01.key
    Fault Module Version: 11.0.6000.7000
    Fault Module Timestamp: 46df06da
    Exception Code: c0000005
    Exception Offset: 000b453b
    OS Version: 6.0.6000.
    Locale ID: 1033
    Additional Information 1: 2625
    Additional Information 2: 5aff434a35c5abb73044adce0566390e
    Additional Information 3: f6de
    Additional Information 4: fdfbef547e120a9ef89e628974d47e3e

    I only have one monitor running, two hard drives (one interntal eSATA and
    external USB backup), memory, OS and processor are listed above.

    It will start to play any media and then the "Windows Media
    Player has stopped working..." it will run for a few seconds and then present
    the 'close program' button.

    I do have Office 2007 Ultimate, Nero bloat 8 and Adobe Web/Production Suite
    installed. I do not have iTunes, Zune or any other player installed.

    Thank you for any help/advice you can offer.
    drewmerl, Jan 8, 2008
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  2. drewmerl

    greg486 Guest


    I didn't have this issue personally but a few google searches and I
    came up with a site that may help.

    This website has the original post by someone having similar issues. A
    poster to his question stated this website for WMP(Windows Media Player)
    tips to common issues. The link is:
    'WMP FAQ: A trouble-shooting guide for Windows Media Player problems.'

    hope this helps,

    greg486, Jan 8, 2008
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  3. drewmerl

    zachd [MSFT] Guest

    zachd [MSFT], Jan 8, 2008
  4. drewmerl

    greg486 Guest


    Apologies Zachd, didn't realize those were your links. Kudos for gettin
    us the info

    greg486, Jan 8, 2008
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