Windows Media Player 9 Update

Discussion in 'Windows Update' started by Joan, Jul 1, 2003.

  1. Joan

    Joan Guest

    Hi

    I am trying to install the Windows Media Player 9
    update . The KB number is 819639 and the Security
    Bulletin MS 03-21. The download is fine but the
    installation bar takes hours to move to the end, After a
    couple of hours it fails. When I do it from the Security
    Bulletin link it fails and says INF install Failure.
    Directory or file can not be created. I am running IE6
    SP1 and Windows Me. Disabling my firewall does not help.
    I shut off all but my virus Auto protect. Any ideas ?????
    Thanks
     
    Joan, Jul 1, 2003
    #1
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  2. Can you go to c:\windows\windows update.log?
    Scroll down to the bottom, and look for any errors. If there are any people
    post the appropriate lines here so that we can understand what is going on.
     
    David Herman \(507119\), Jul 2, 2003
    #2
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  3. Joan

    DJS Guest

    I'm having the same problem. No error messages, but after
    the download is done it comes back with a message that the
    install failed. I'm also using Win ME.

    Thanks
     
    DJS, Jul 2, 2003
    #3
  4. Hello Joan,

    There are a couple of things you can try. If you have any mapped network
    drives, disconnect from them and then try the update again.

    Verify that the user account that you are using has full control permissions
    to the WUTemp folders on all local drives/partitions. If you have a C:, D:
    and E: drive for example, check the following folders:

    C:\WUTemp
    D:\WUTemp
    E:\WUTemp

    then try updating again.

    -Chuck
     
    Chuck Ferring \(Excell\) [MSFT], Jul 2, 2003
    #4
  5. Joan

    Mike Guest

    From my point of view you should be glad that the security
    update (819639) did not install. I had serious problems
    with my system (windows 2000) after I installed 819639 and
    I had to revert to a previous system setting to fix it.
    Mike
     
    Mike, Jul 3, 2003
    #5
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