Windows Media Player cannot play the file because there may be a problem with your sound or video de

Discussion in 'Windows Media Player' started by Alienxing8, May 20, 2004.

  1. Alienxing8

    Alienxing8 Guest

    Whenever I try to open a file in windows media player, whether it be a .wmv, .wma, .avi, .asf etc, or whenever I try to view a file using windows media that is streaming from the internet the file will not work and i get this error messag

    "Windows Media Player cannot play the file because there may be a problem with your sound or video device. Try installing a new device driver.

    When I click for more information it takes me to this page
    "0xC00D11D1: Cannot play the fil
    Windows Media Player cannot play the file because there may be a problem with the sound or video device, such as a sound or video card

    Your sound or video device may require an updated driver. To determine if an updated driver is available, see the Windows Update page at the Microsoft Web site, or see the sound or video device manufacturer's Web site

    Error ID = 0xC00D11D1, Condition ID = 0x0000000
    Web Help

    I searched for my device drivers and sound drivers but nothing comes up. I used system restore to return to my computer on April 30th and windows media player worked fine. Since the April 30th date, i installed the newer verison of windows media player, and various microsoft updates, and now windows media player will not work at all

    Please Help
     
    Alienxing8, May 20, 2004
    #1
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  2. Error C00D11D1 or "Cannot play the file because there might be a problem
    with the sound or video device, such as a sound or video card." means just
    what the error text says. There is a problem with the sound or video device
    or maybe even both.

    What you will want to do is reinstall the drivers for both of them. Even if
    the sound or video works in another application or in part of WMP you will
    still want to do it.

    If you need help locating where to get the latest drivers for your sound
    card and/or video card try the following. Your Device Manager in Windows
    "should" supply the information assume the sound card and/or video card has
    been detected. To access the Device Manager right click on My Computer and
    select the Device Manager tab. In Windows XP goto the Hardware Tab and
    select Device Manager.

    If you don't know how to access the Device Manager or it doesn't show your
    card, than the easiest thing to do is download a free utility like Belarc
    Advisor (http://tinyurl.com/5w6o). Run the installer then it will open a
    webpage for you. Under Multimedia it will tell you the sound card or "Audio
    Controller" you have in your PC. Just above that you will see Display. The
    "Display Adapter" is your video card. So again, get the name and version
    then you can download the drivers from the maker of the card.

    --
    Get Instant WMP Answers
    http://tinyurl.com/35rfv
    --
    ..wmv, .wma, .avi, .asf etc, or whenever I try to view a file using windows
    media that is streaming from the internet the file will not work and i get
    this error message
    with your sound or video device. Try installing a new device driver."
    with the sound or video device, such as a sound or video card.
    an updated driver is available, see the Windows Update page at the Microsoft
    Web site, or see the sound or video device manufacturer's Web site.
    I used system restore to return to my computer on April 30th and windows
    media player worked fine. Since the April 30th date, i installed the newer
    verison of windows media player, and various microsoft updates, and now
    windows media player will not work at all.
     
    Chris Lanier [MVP], May 21, 2004
    #2
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