windows media player crashes frequently

Discussion in 'Windows Media Player' started by kunal s patel, Apr 11, 2007.

  1. Hi all,

    Until couple of days back...my media player (windows media player 11) worked
    fine but from last couple of days after i did auto update....it has started
    crashing.....i get an error of this sort

    memory xxxxxx referenced at yyyyyy, cannot read(sometime write) the memory,
    click ok to terminate click cancel to debug....now when i click ok...windows
    media player closes and what worse..i have to reboot my machine to start the
    media player again......

    I checked the application event log and it said event id 26...application
    popup....n something regarding a dll called ntdll.dll

    what should i do to remove this error

    kunal
     
    kunal s patel, Apr 11, 2007
    #1
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  2. kunal s patel

    zachd [MSFT] Guest

    zachd [MSFT], Apr 11, 2007
    #2
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  3. Now what i did is removed the windows media player and reinstalled it...now
    as soon as the installation is over and windows media player starts, i get a
    messagebox with following details

    memory 0x370036b4 referenced at 0x00000428.. memory cannot be "read"
    press ok to terminate
    press cancel to debug

    Now as soon as i press ok..windows media player stops n i DONT get the
    screen for sending report to microsoft required to generate fault
    bucket.....Now i checked my event application log....and it had 3 similar
    entries...here are the details of it

    source: application popup
    event id: 26

    and in description..it shows the same stuff as in message box.

    I dont know what is going wrong and where

    Any help would be appreciated

    kunal
     
    kunal s patel, Apr 11, 2007
    #3
  4. kunal s patel

    zachd [MSFT] Guest

    That sounds like you installed windbg or something else which is catching
    the faults. The call stack might be illuminative. You may also want to
    turn off JIT debugging so that you can report this and get the fault bucket
    number, though.
     
    zachd [MSFT], Apr 11, 2007
    #4
  5. how do i stop JIT Debugging ??
     
    kunal s patel, Apr 11, 2007
    #5
  6. kunal s patel

    zachd [MSFT] Guest

    zachd [MSFT], Apr 11, 2007
    #6
  7. I tried doing that but still same error pops up.........the dialog box doesnt
    go and windows media player crashes.....these how my reistry entry
    (aedebug)looks like after changes

    Name Type Data
    (default) REG_SZ (value not set)
    Debugger REG_SZ Auto = 1
    PreVisualStudio7Debugger REG_SZ

    I have visual studio 2005 installed on my machine......how do i go about it
    now??

    kunal
     
    kunal s patel, Apr 13, 2007
    #7
  8. OK somehow i am able to stop the debugger............but now i get a new kind
    of error. Here are its details

    event id 4097
    source: DrWatson (how is this???)

    Now any clue of what is happening??
     
    kunal s patel, Apr 13, 2007
    #8
  9. I am sorry, i forgot to add the description....may be it will help you



    The application <wm address> generated an application error.The error
    occured on <day, time> . The exception generated was c0000005 at address
    370036B4(EntApi)

    I dont know what is happening...now even ie crashes with the same event id
    and this description

    The application <wm address> generated an application error.The error
    occured on <day, time> . The exception generated was c0000005 at address
    7C918FEA(ntdll!RtlpWaitForCriticalSection)

    Any help would be appreciated

    kunal
     
    kunal s patel, Apr 13, 2007
    #9
  10. kunal s patel

    zachd [MSFT] Guest

    What happens if you simply rename the *key*?

    In theory you can just generate a crash dump and open that up in Visual
    Studio and look at that, but that's likely going to be difficult for you to
    sort through.

    If you can get me a fault bucket number here, I can probably help. Failing
    that, of course, I can only really wildly guess. =)

    What's the data under WMP's Help:About:Technical Support Information? That
    may point out potential badness.
     
    zachd [MSFT], Apr 13, 2007
    #10
  11. Well i can only say......phew......after spending so many hours finding what
    is worng
    i was able to get what was wrong :)..........it was due to mcafee
    antivirus.....i uninstalled it and now my media player works like
    before....problem was due to a dll called entapi.dll file......now my
    question is how do i make both of them mcafee as well as windows media player
    to work together.....will installing latest wersion of mcafee solve the
    problem ??
     
    kunal s patel, Apr 14, 2007
    #11
  12. kunal s patel

    zachd [MSFT] Guest

    I could only speculate - McAfee probably would have the answers there. =\
     
    zachd [MSFT], Apr 22, 2007
    #12
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