Windows media player stopped working

Discussion in 'Windows Vista Music, Pictures and Video' started by nish285, Dec 31, 2007.

  1. nish285

    Mr Specbus Guest

    Here is an update. Nikon directed me to the following site to get the latest
    version of nefcodec.dll:

    I installed this update and the problem appears to have gone away.

    Interestingly enough when you try to update the codec from within Capture NX
    it reports back that no updates are available.

    Nikon also makes a point of saying that they are not responsible for WMP.

    Thanks again for the help.
    Mr Specbus, Jan 30, 2008
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  2. nish285

    gggallery Guest

    My problem with Windows Media Player is that I can't even call it up. When
    I click on the icon or go through the programs menu, absolutely nothing
    happens. Any suggestions on how to get it back other than reinstalling Vista?
    gggallery, Jan 30, 2008
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  3. nish285

    zachd [MSFT] Guest

    Can you run it if you right-click on it and Run As Administrator?

    Did you uninstall Norton Internet Security from this machine?
    zachd [MSFT], Jan 31, 2008
  4. nish285

    zachd [MSFT] Guest

    Thanks for the follow-up, that's very very helpful.

    zachd [MSFT], Jan 31, 2008
  5. nish285

    gggallery Guest

    I did right click and try to run as administrator and it still didn't
    respond. It used to work just fine but suddenly will not load.

    I do have Norton Security on the system but I don't understand why it used
    to work and now doesn't.
    gggallery, Jan 31, 2008
  6. nish285

    zachd [MSFT] Guest

    Is it listed in the Proceses tab of Task Manager?
    Was SatelliteTVforPC 2006 ever on this system? That's very bad software
    that can cause this problem.
    zachd [MSFT], Feb 1, 2008
  7. nish285

    mbpolicarpio Guest

    Hello fellow user Vista/ I have problem regarding WINDOW MEDIA PLAYE
    crash.Kindly plae help me on this Im a newbies in this system & is m
    first Laptop...see detail

    Problem signatur
    Problem Event Name: APPCRAS
    Application Name: wmplayer.ex
    Application Version: 11.0.6000.634
    Application Timestamp: 46e5f12
    Fault Module Name: kernel32.dl
    Fault Module Version: 6.0.6000.2060
    Fault Module Timestamp: 465cf04
    Exception Code: c000000
    Exception Offset: 000494a
    OS Version: 6.0.6000.
    Locale ID: 1332
    Additional Information 1: 117
    Additional Information 2: 12bb25806a6af29c4ccacb639b7ba26
    Additional Information 3: 5be
    Additional Information 4: 5affbbc003a099bc09e613eacd87f74

    Appreaciate your help on this...thanks in advance....need help badly t
    mbpolicarpio, Feb 1, 2008
  8. nish285

    zachd [MSFT] Guest

    Did you have SatelliteTVforPC 2006 on this system at some point? The error
    you're encountering very much looks like that you did. That will badly
    corrupt the Windows Media Player registry keys, which is they pulled their
    software from the market.
    zachd [MSFT], Feb 1, 2008
  9. nish285

    mbpolicarpio Guest

    Thank for your replied,Ya! I installed it,But now I already saw you
    website Troubleshooting WMP and IT's WORK!!Thank so much appreciate you
    help........Nice website its help a lot.....& I installed th looks fine...

    mbpolicarpio, Feb 3, 2008
  10. nish285

    zachd [MSFT] Guest

    Thank you, this follow up is very very helpful to me. Thank you.
    zachd [MSFT], Feb 3, 2008
  11. nish285

    Cat_Jedi08 Guest

    I am also having a similar problem. But its kernel32 that crashes WMP11

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: wmplayer.exe
    Application Version: 11.0.6000.6344
    Application Timestamp: 46e5f12e
    Fault Module Name: kernel32.dll
    Fault Module Version: 6.0.6000.16386
    Fault Module Timestamp: 4549bd80
    Exception Code: c06d007f
    Exception Offset: 0001b09e
    OS Version: 6.0.6000.
    Locale ID: 2057
    Additional Information 1: 8d13
    Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
    Additional Information 3: 8d13
    Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

    Extra information about the problem
    Bucket ID: 529137659

    I have been unable to find any answer to this problem. It only does
    this when trying to play MP3 or WMA files.

    Oh and hi - yes its my first post :)
    Cat_Jedi08, Feb 24, 2008
  12. nish285

    zachd [MSFT] Guest

    I'm going to assume that fslsp.dll isn't on your system. As such this
    should pretty specifically mean that mf.dll on your system is now corrupt.
    What is the file version on that file?

    When did this first occur? What multimedia software has been added (or
    removed) from your system?

    I was previously unaware that there were any cases where mf.dll would become
    corrupt on a system - if that *is* what you're running into, I would love to
    understand how you got into that state so that it might be possible to
    figure out how to avoid this for people in the future.
    zachd [MSFT], Feb 25, 2008
  13. nish285

    Hummy Guest

    I'm suffering from the same problem, 'Windows Media Player has stopped

    Windows Media Player

    Stopped working

    06/04/2008 23:23

    Report Sent

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: wmplayer.exe
    Application Version: 11.0.6000.6344
    Application Timestamp: 46e221bb
    Fault Module Name: kernel32.dll
    Fault Module Version: 6.0.6000.20608
    Fault Module Timestamp: 465cf04b
    Exception Code: c06d007f
    Exception Offset: 0001b08e
    OS Version: 6.0.6000.
    Locale ID: 2057
    Additional Information 1: 7670
    Additional Information 2: 8ff25e19e4bcefd7a1839190db1347f0
    Additional Information 3: eef1
    Additional Information 4: e61f232622bf80db706d895524f05464

    Extra information about the problem
    Bucket ID: 641334138
    Hummy, Apr 6, 2008
  14. nish285

    Bob Guest

    Run System Restore to a time before the problem began.
    Bob, Apr 7, 2008
  15. nish285

    Hummy Guest

    It happened quite some time ago, I've been using other media players so
    haven't had any need to use it until I wanted to use the 'Download'
    feature of the BBC iPlayer software which crashes because it requires
    Windows Media Player to function. So I don't have a system restore which
    goes back far enough before I had this problem.
    Hummy, Apr 7, 2008
  16. nish285

    zachd [MSFT] Guest

    What are the file versions for "mf.dll" on your system?

    From the below, it seems like your system files have become corrupt, and you
    would want to run "sfc /scannow" .

    What changed before this started happening?
    zachd [MSFT], Apr 9, 2008
  17. nish285

    Hummy Guest

    My computer is relatively new, I've had it since February. I've
    installed numerous pieces of software since I purchased it so I don't
    have any idea of what might have caused the problem, especially because
    I've not had any use for Windows Media Player until now that I'd like to
    use BBC iPlayer to download shows (which requires Windows Media Player).

    I'm unsure how to check the file version of "mf.dll" however I
    successfully run the command prompt you suggested.

    Windows Resource Protection found some corrupt files but was unable to
    fix some of them. It created a log file, called CBS.log (this is over
    14MB in size, would you like me to upload it online?)
    Hummy, Apr 9, 2008
  18. nish285

    zachd [MSFT] Guest

    If you open "cmd.exe" as an administrator and then run "sfc /scannow" from
    there, does that help?

    Right, I would expect that Media Player would not be functional until mf.dll
    is repaired. I suspect that is version on your system for some
    unknown reason.
    zachd [MSFT], Apr 9, 2008
  19. nish285

    Bob Guest

    Bob, Apr 10, 2008
  20. nish285

    Hummy Guest

    I believe RealPlayer is only useful for playback of some of the Radi
    shows available on the BBC iPlayer. I'm able to watch streamed show
    online as Adobe Flash Player is used, however to download those shows a
    higher resolutions and to keep for 30 days requires Windows Medi
    Player, however as this crashes I'm unable to use this feature. Channe
    4OD also requires Windows Media Player and I'm unable to use that a
    all, since there is no Flash streaming.

    After running the SFC scan and looking through the log file, "mf.dll
    does indeed seem to be corrupt, how do I restore/fix this file
    Hummy, Apr 10, 2008
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