Windows media player stopped working

Discussion in 'Windows Vista Music, Pictures and Video' started by nish285, Dec 31, 2007.

  1. nish285

    Bob Guest

    Bob, Apr 10, 2008
    #41
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  2. nish285

    zachd [MSFT] Guest

    I thought "sfc /scannow" when run with administrator privileges would give
    you the chance to fix that up... ?
     
    zachd [MSFT], Apr 11, 2008
    #42
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  3. nish285

    Hummy Guest

    I haven't replaced my mf.dll with the previous posters link but on
    running "sfc /scannow" I receive the following notice:

    *Windows Resource Protection found some corrupt files but was unable to
    fix some of them. *
     
    Hummy, Apr 11, 2008
    #43
  4. nish285

    zachd [MSFT] Guest

    The clarification of importance would be: did you run that with
    administrative credentials? If you ran it from cmd.exe when you run cmd.exe
    as an administrator, it could potentially help you fix the issue. If not,
    it could not help you fix the issue.
     
    zachd [MSFT], Apr 11, 2008
    #44
  5. nish285

    Hummy Guest

    Yes, I was only able to run it as an administrator in the first place,
    the command doesn't work for me otherwise.
     
    Hummy, Apr 12, 2008
    #45
  6. nish285

    Hummy Guest

    I updated my SigmaTel audio driver, recommended to me by my Dell Support
    Center application and this allowed me to finally view Windows Vista
    Service Pack 1 Update. Having updated to Service Pack 1 Windows Media
    Player seems to be behaving normally!
     
    Hummy, Apr 13, 2008
    #46
  7. nish285

    audsiegirl Guest

    this is my problem:
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: wmplayer.exe
    Application Version: 11.0.6000.6344
    Application Timestamp: 46e5f12e
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6000.16386
    Fault Module Timestamp: 4549bdc9
    Exception Code: c00000fd
    Exception Offset: 000625c4
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 13321
    Additional Information 1: 0621
    Additional Information 2: c995d291e701934de0ddf3001bc76173
    Additional Information 3: df48
    Additional Information 4: cefee8acd3cc90f6e6e89e357caabe57

    Files that help describe the problem
    Version.txt
    AppCompat.txt
    memory.hdmp
    minidump.mdmp


    Hope someone could help me with this
     
    audsiegirl, May 4, 2008
    #47
  8. nish285

    zachd [MSFT] Guest

    Do you have ScrchPg.dll on your system? That might cause this type of
    error.
     
    zachd [MSFT], May 5, 2008
    #48
  9. nish285

    streigh Guest

    I have been fighting with this problem for about a month.

    In my case I haven't installed any of the programs that have been cite
    as causing this.

    I tried re-registering the DLL as specified in some forums which didn'
    help.

    Today I fixed it. By deleting all files i
    C:\ProgramData\Microsoft\Windows\DRM

    I found this fix at 'The Windows Media Digital Rights Management syste
    may not work if your computer hardware changes
    (http://support.microsoft.com/default.aspx/kb/891664/en-us)

    Of course, the problem description on the MS page does not match OU
    symptom, but at least in my case, a corrupted DRM was my issue
     
    streigh, May 12, 2008
    #49
  10. nish285

    kenole Guest

    I am having the same problem and here is the report log I receiv
    kenol
    *product
    windows media playe
    *problem
    stopped workin
    *date
    5/14/2008 8:04 a
    *status
    report sen
    *problem signature
    problem event name: appcras
    application name: wmplayer.ex
    application version: 11.0.6000.634
    application timestamp: 46e5f12
    fault module name: indiv01.ke
    fault module version: 11.0.6000.700
    fault module timestamp: 474e768
    exception code: c000000
    exception offset: 000ac79
    os version: 6.0.6000.2.0.0.256.
    locale id: 103
    additional information 1: 03d
    additional information 2: 952dfbb893ab6a848c286909f433857
    additional information 3: 33b
    additional information 4: c596d26e7cdc3453f39a52599496599
    *extra information about the problem
    bucket id: 76074122
     
    kenole, May 14, 2008
    #50
  11. nish285

    suchi Guest

    Hey Guys,,

    I need urgent help :(
    My Media player is dead for ever.. It never start.. even through web
    page also..
    I have seen from the above post "Sat TV for PC is dangerous"..
    Unfortunately i have already installed it.. But after uninstalling also
    I am in same stage..

    Please find the error report.

    Product
    Windows Media Player

    Problem
    Stopped responding and was closed

    Date
    5/4/2008 1:43 AM

    Status
    Report Sent

    Description
    A problem caused this program to stop interacting with Windows.

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: wmplayer.exe
    Application Version: 11.0.6000.6344
    Application Timestamp: 46e5f12e
    Hang Signature: b54c
    Hang Type: 1
    OS Version: 6.0.6000.2.0.0.256.6
    Locale ID: 18441
    Additional Hang Signature 1: 8e207d3794a2ed2ce1d85bb15351d6ed
    Additional Hang Signature 2: 3b65
    Additional Hang Signature 3: e0107a5fe181dcf061772442d3f80a96
    Additional Hang Signature 4: 6eea
    Additional Hang Signature 5: e0e61c63a3ec20526e7c50649dabb262
    Additional Hang Signature 6: 1544
    Additional Hang Signature 7: 005d739ac00a23228f380638185014fb

    Extra information about the problem
    Bucket ID: 92305038


    Any help will be much appreciated..

    Thanks a lottt in advance.. but i need my mediaplayer back badly...
     
    suchi, May 24, 2008
    #51
  12. nish285

    zachd [MSFT] Guest

    Did you perform the post-Sat TV for PC fix mentioned and documented at
    Microsoft?

    What file version is "evr.dll" on your system? Where are any and all
    "evr.dll" files located on your system?
     
    zachd [MSFT], May 28, 2008
    #52
  13. nish285

    zachd [MSFT] Guest

    zachd [MSFT], May 28, 2008
    #53
  14. nish285

    barb Guest

     
    barb, Jun 22, 2008
    #54
  15. nish285

    Taguchii Guest

    The same had happened for me, except i was more worried about Window
    Movie Maker. What i did is go to the control prompt and i typed in som
    codes i found via post i found i think on this site. It worked for me s
    if you can find the commands for Window Movie Player, your in luck
     
    Taguchii, Jul 6, 2008
    #55
  16. nish285

    curtiscurtis Guest

    Product
    Windows Media Player

    Problem
    Stopped working

    Date
    06/10/2008 5:49 PM

    Status
    Report Sent

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: wmplayer.exe
    Application Version: 11.0.6001.7000
    Application Timestamp: 47919356
    Fault Module Name: StackHash_1703
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 048ca8ed
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 4105
    Additional Information 1: 1703
    Additional Information 2: 2264db07e74365624c50317d7b856ae9
    Additional Information 3: 1344
    Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

    Extra information about the problem
    Bucket ID: 761600855



    I've been trying to play videos that I've downloaded off the internet
    One day they work then the next day the exact same videos won't work
     
    curtiscurtis, Oct 6, 2008
    #56
  17. nish285

    zachd [MSFT] Guest

    I'd bet you have random third party codecs on this system. What are they?

    Do you perhaps have an old version of nevideo.ax on this system? Where did
    it come from?
     
    zachd [MSFT], Oct 15, 2008
    #57
  18. nish285

    dobet13 Guest

    hi all, this is my problem.. plz do help me!!

    thanks!!




    Product
    Windows Media Player

    Problem
    Stopped working

    Date
    2/5/2009 9:08 PM

    Status
    Not Reported

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: wmplayer.exe
    Application Version: 11.0.6001.7000
    Application Timestamp: 47919356
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6001.18000
    Fault Module Timestamp: 4791a7a6
    Exception Code: c0000005
    Exception Offset: 00065844
    OS Version: 6.0.6001.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    Files that help describe the problem
    Version.txt
    AppCompat.txt
    memory.hdmp
    minidump.mdmp


    bobe
     
    dobet13, Feb 6, 2009
    #58
  19. nish285

    zachd [MSFT] Guest

    That's pretty generic data. Did you use Check for Solutions?
    What third party codecs did you install? This area of code is usually a
    third party codec corrupting memory.
     
    zachd [MSFT], Feb 8, 2009
    #59
  20. nish285

    Monika Guest

    Hello everyone.

    A while ago, I got a COM SURROGATE STOPPED WORKING error. I was lucky
    enough to bumpp into a forum post that was very helpful. Unfortunately I
    no longer have the url. But I got rid of the COM SURROGATE error. And
    last week I encountered the WINDOWS MEDIA PLAYER STOPPED WORKING error.
    And also WINAMP STOPPED WORKING.
    So, the soluiton is to add the exe files to the Data Prevention....
    1. Open Control Panel
    2. Open System
    3. Open Advanced System Settings in the left hand list
    4. On the Advanced tab, select Settings button against the Performance
    section
    5. Open the Data Execution Prevention tab and there ADD the erroring
    executable file. Be sure to look in the correct folders.

    And repeat these steps whenever you get the ### STOPPED WORKING error.

    I hope I managed to add the attachment with some screenshots for ease
    of use.

    Good luck!


    +-------------------------------------------------------------------+
    |Filename: Doc1.doc |
    |Download: http://www.vistax64.com/attachment.php?attachmentid=14840|
    +-------------------------------------------------------------------+
     
    Monika, Aug 10, 2009
    #60
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