Windows Photo Gallery has stopped working

Discussion in 'Windows Vista Music, Pictures and Video' started by Ian.R, Feb 9, 2007.

  1. Ian.R

    Ian.R Guest

    This is a clean installation on a new PC of Vista, yet when I try to use
    Photo Gallery I get a message after about 5 secs that Windows Photo Gallery
    has stopped working with an action button saying Close Program. I've tried
    removing all my pictures, but the problem persists.

    Any help please?

    Ian.R, Feb 9, 2007
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  2. Ian.R

    Chas Guest

    Chas, Apr 6, 2007
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  3. Ian.R

    Chas Guest

    Hi Ian,
    I am having exactly the same problem with Windows Photo Gallery, so
    you're not alone. I have tried repairing windows with my Vista CD but it
    makes no difference. I also discovered that the restore facility on Vista can
    easily be switched off by mistake. This happened to me and I don't have any
    restore points to help me fix the problem with Windows Photo Gallery. Bring
    back the XP restore facility any day. I hope Microsoft takes notice of this
    fault and posts a fix soon.

    Can anyone else suggest something?

    Chas, Apr 6, 2007
  4. Ian.R

    Direwolf Guest

    Ian -

    I am having the exact same problem. One day, out of the blue, Windows Photo
    Gallery just stopped working. I get the old pop-up window that says "Windows
    Photo Gallery has stopped working - A problem caused the program to stop
    working correctly. Windows will close the program and notify you if a
    solution is available". That's all I get. Nothing else. I don't get what

    Any advice or help would be appreciated. Makes no sense.

    Also, can I put in OS reinstallation DVD and just repair the Windows Photo
    Gallery app? If so, how do I do that?

    Direwolf, May 31, 2007
  5. Ian.R

    Dave.G Guest

    There is a quick fix for this problem that worked for me.

    1) Control Panel > Folder Options > View > Show hidden files and folders
    2) Navigate to: [drive
    letter]:\Users\[user]\AppData\Local\Microsoft\Windows Photo Gallery
    3) Delete all contents (or back up if you wish)
    4) Start Windows Photo Gallery

    All files should still be there, and options should stay intact, but problem
    should be resoved. It may take a minute or so to rebuild your photo gallery.

    Hope this helped!

    Dave.G, Aug 17, 2007
  6. Ian.R

    Felix Guest


    I'm getting excactly the same pop up window and message. Windows Photo
    Gallery has stopped working....etc. It has been working good for the last six
    month and now all of a sudden it just quit.
    Any help would be appreciated to resolve this problem.
    Felix, Aug 17, 2007
  7. Ian.R

    Felix Guest

    Thanks Dave!

    I followed your instruction and Windows Photo Gallery is working again.

    Felix :)

    Felix, Aug 17, 2007
  8. Ian.R

    titch Guest

    hi tried what Dave.G said
    1) Control Panel > Folder Options > View > Show hidden files an
    2) Navigate to: [drive
    letter]:\Users\[user]\AppData\Local\Microsoft\Windows Photo Gallery
    3) Delete all contents (or back up if you wish)
    4) Start Windows Photo Gallery
    All files should still be there, and options should stay intact, bu
    should be resoved. It may take a minute or so to rebuild your phot
    but it did not work still crashed. still need hel
    titch, Aug 23, 2007
  9. Ian.R

    fiftypour Guest

    Having the same issue, I tried to follow the same steps but the program
    crashes after about 30 seconds!

    Help please.....someone!
    fiftypour, Sep 4, 2007
  10. Ian.R

    Eric.M Guest

    Having also the same issue for a few days (it's been 6 month I use window
    photo gallery ...). The solution of Dave.G worked until I rebuilt my photo
    Looks like Microsoft is working on the issue, does anyone have more
    information about it ? Any other idea to fix it ?

    Eric.M, Sep 8, 2007
  11. Ian.R

    Seneschal Guest

    I have a similar problem...
    I am using Vista Home Premium.
    I can run Windows Photo Gallery on start up of Vista.
    However, if I exit either through File Exit or clicking on X, the program
    appears to exit. But it is actually running in the background when I check
    the Task Manager, usually taking up about 28 MB. If I try to restart Photo
    Gallery again, nothing happens.
    If I kill the process then run WPG again, it works fine?!?

    I was thinking maybe it is trying to do something in the background to do
    with the database it built of my pictures. I do have a fairly large Pictures
    folder that is indexed by WPG, about 9 GB.
    Any suggestions on fixes?

    Seneschal, Sep 13, 2007
  12. Ian.R

    james019 Guest

    james019, Sep 30, 2007
  13. Ian.R

    Cal Bear '66 Guest

    Go to Control Panel (Classic view) > Problem Reports and Solutions, click the
    "View problem history" link in the left blue pane. Right click on a problem and
    select "View Details". Sometimes the module that is causing the problem is
    very evident. If this does not give you an idea of what is causing the problem,
    click the "Copy to clipboard" link in the lower left corner of the window and
    past into a reply to this thread.

    I Bleed Blue and Gold
    Cal Bear '66, Sep 30, 2007
  14. Ian.R

    Cely Guest

    My problem with the Windows Photo Gallery is that when I import my movies
    from the camcorder, and try to watch or view them, I get the message :this
    video could not be displayed." I would like to try the solution that Dave
    offered but when I am on the \Users\[user]\AppData\Local\Microsoft\Windows
    Photo Gallery, I see 2 items which are as follows: NavTree.State and
    Pictures.pd4. Hence I don't which one to highlight to delete. Could you
    help me or is there anyone who knows the solution.
    Any input is appreciated.

    Cely, Oct 2, 2007
  15. Ian.R

    gdw Guest

    Same prob. deleted thumbnails, lost my pictures - home premium -just
    switched user and admin. .
    gdw, Oct 13, 2007
  16. Ian.R

    Jo Guest

    My problem is that the gallery is showing my pictures but not my video.
    Nothing I've done will correct the problem. I downloaded Windows Live
    Gallery (beta) and it is very similar in operation. It works fine, showing
    both pictures and video, but the gallery is still not seeing any videos. I
    was hoping that the Live Gallery would replace (and fix) the Vista gallery,
    as I don't need both, but no go.

    Vista definitely needs some mechanism to repair applications that have
    become damaged. My restore points never make it beyond a week without
    disappearing (another problem!), so system restore is pretty worthless to me.
    The last time I tried SR, I got an error message saying it couldn't do the
    restore! No explanation of why. I've deleted all restore points and tried
    to fix that problem several times, also to no avail.
    Jo, Oct 13, 2007
  17. Ian.R

    Ruth Guest

    Problems started with my photo gallery not working on the screen saver slide
    show and now none of my videos can be viewed.

    I'll try the apparent temporary fixes listed by others and hope we don't
    have to wait too long for something permenant.
    Ruth, Nov 8, 2007
  18. Ian.R

    Jo Guest

    The only thing that worked for me was a reinstall of Vista over the previous
    install. In other words, I did un upgrade install, but upgraded from Vista
    itself. I don't know if that approach is well-documented by Microsoft, but
    it worked for me. I had to reinstall all the updates and a few drivers, but
    for the most part my programs worked fine after the "upgrade" and photo
    gallery again displayed my videos.
    Jo, Nov 8, 2007
  19. Ian.R

    SPL Guest

    I am having the same problem, though thankfully I also have Nero to work
    with. I will try some of the suggestion. It would be nice if someone from
    Microsoft read these messages and tried to help.
    SPL, Jan 26, 2008
  20. Ian.R

    John Inzer Guest

    Maybe the following article will be useful:

    (944221) Windows Live Photo Gallery stops
    responding or will not start


    John Inzer
    MS Picture It! -
    Digital Image MVP

    Digital Image
    Highlights and FAQs

    This is not tech support
    I am a volunteer

    Solutions that work for
    me may not work for you

    Proceed at your own risk
    John Inzer, Jan 26, 2008
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