Windows Security Update KB951748

Discussion in 'Windows Update' started by Spacey, Jul 9, 2008.

  1. Spacey

    Spacey Guest

    After the update has been installed and my PC is restarted I can not open
    Internet Exlporer. If I then uninstall the update it works fine. What is the
    problem?
     
    Spacey, Jul 9, 2008
    #1
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  2. Zone Alarm Firewall installed?
    A workaround for Zone Alarm has been posted here:
    http://forum.zonelabs.org/zonelabs/board/message?board.id=cfg&message.id=52727

    --
    Vincenzo Di Russo
    Microsoft® MVP - Most Valuable Professional since 2003
    Windows Internet Explorer, Windows Desktop Experience & Security
    My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
    My Blog: http://blogs.dotnethell.it/vincent/
     
    Vincenzo Di Russo [MVP], Jul 9, 2008
    #2
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  3. The same thing happened to me yesterday. I had connectivity but could not
    browse using either I.E. or Firefox. I was on the phone with Microsoft (in
    India of course) for over an hour, at which time he decided he was going to
    "hand me over to his superior who would help me." That is a euphemism for,
    "I'm putting you on hold until you get enough brains to figure out I can't
    help you." During that one hour; however, he did have me do any number of
    things to my computer, NONE of which helped.

    After we got off the phone, I removed the update and everything started
    working again.

    I have disable automatic updates and now I would like to know how do we know
    when to trust Microsoft about these updates? Obviously, this last one was a
    big problem. I don't see it addressed anywhere.
     
    SeattleCheryl, Jul 9, 2008
    #3
  4. Roger Overunder, Jul 9, 2008
    #4
  5. That sounds like all the stuff the Microsoft person had me do yesterday.
    None of it worked. The only thing that worked was removing the upgrade.
    Also, since I've been running Zone Alarm for years, as well as having
    automatic updates install mostly troublefree for several years, I'm wondering
    why this particular update would suddenly cause problems with Zone Alarm and
    why Microsoft can't release an update that doesn't conflict with the world's
    most popular firewall.
     
    SeattleCheryl, Jul 9, 2008
    #5
  6. :

    "I was on the phone with Microsoft (in
    India of course)"

    Of course, on the plus side you got to hear Tamil as a native tongue,
    Cheryl. :)

    "I have disable automatic updates and now I would like to know how do we know
    when to trust Microsoft about these updates? Obviously, this last one was a
    big problem. I don't see it addressed anywhere."

    That's a good question. I don't use auto-update for several reasons and only
    update once a week using the Windows Update page. That way I can see (and
    make note) what is being offered before I accept them for downloading. Doing
    it once a week lessens the amount of bad updates, e.g. if the update is
    problematic on "day 1", I'm more likely to get a fixed version/patch on day
    5 or 6.

    It's hit or miss - picture me whistling the old Kenny Rogers tune, "The
    Gambler".
     
    Roger Overunder, Jul 9, 2008
    #6
  7. :

    "I'm wondering why this particular update would suddenly cause problems with
    Zone Alarm and
    why Microsoft can't release an update that doesn't conflict with the
    world's most popular firewall."

    Ya got me there, Cheryl - I mean, I could probably explain the problem, but
    not why it wasn't worked out before the release of this update. Or at least
    users given the caveat the update is not compatible with very common X,Y, Z
    software - before downloading the update.

    There are also reports by folks who don't use ZoneAlarm who have had major
    issues with this update so I suspect the dust hasn't settled quite yet.
     
    Roger Overunder, Jul 9, 2008
    #7
  8. Thank you Roger. I don't know what to do besides just to leave auto. update
    off for now. Guess I'll wait and see what Microsoft does, if anything.
     
    SeattleCheryl, Jul 9, 2008
    #8
  9. Roger Overunder, Jul 9, 2008
    #9
  10. Spacey

    MostWanted Guest

    Thanks for the tip.

    Funny thing is, after the initial failure, I "shutdown" ZoneAlarm and still
    could not get IE, Firefox, or Outlook to connect to the internet. Only
    unistalling the updates restored functionality.
     
    MostWanted, Jul 9, 2008
    #10
  11. PA Bear [MS MVP], Jul 9, 2008
    #11
  12. Spacey

    Roachbeastie Guest

    Hi,

    I worked around the issue by first looking at my ZoneAlarm Firewall logs,
    noting all blocked outgoing connections under destination and taking note of
    the ports at the and of the ip address (those are the numbers at the after
    the colon 65.54.191.188:xxx) Most critical for web surfing is port 80. There
    are many others that will impact other functions on the web, be it your email
    service, secured internet sites etc. So anything that does not work as it
    should is likely being blocked.

    Once you know them, go to the firewall tab, Internet Zone Security, click
    the custom radio button, next scroll down to Allow outgoing TCP ports, check
    it off and add the port numbers that you find in the logs seperated by a
    comma. Apply the changes and you should no longer have any problems.

    While setting the the trusted zone to medium security, unintalling Zone
    Alarm or other suggestions go, IMHO, they leave you too vunerable and I feel
    are risky options.

    Hope this helps!
     
    Roachbeastie, Jul 9, 2008
    #12
  13. I'm wondering why ZoneAlarm don't test their product for compatibility with
    upcoming updates. (Also why anybody still uses it...)

    Harry.
     
    Harry Johnston [MVP], Jul 10, 2008
    #13
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