Windows Unistall Cleanup Utility

Discussion in 'Windows Vista General Discussion' started by Inrio, Aug 27, 2007.

  1. Inrio

    Inrio Guest

    I am trying to resolve a corruption issue that occurred while trying to
    download updates to Quicken 2007. The program appeared to be not responding
    (which is apparently a problem between Quicken and Vista). When I cancelled
    out, it corrupted the program. Now I cannot run, reinstall or uninstall the
    program.

    E-mails to the Quicken online help rendered the following advice:
    1) Download and Run QCleanupUI (A Quicken Product)
    2) Download and Run Windows Unistaller Cleanup Utility

    When I attempted to Download and Run QCleanupUI, I got the following error
    message:
    MSIZap.exe is required for QClean to run properly. Please make sure that
    MXIZap.exe is in the same directory as this tool".

    So I decided to look at the Windows solution. The readme file of Windows
    Uninstaller Utility states the following:
    The Windows Installer configuration management information can become
    damaged if any of the following issues occur:
    - The computer's registry becomes corrupted.
    - A registry setting that is used by the Windows Installer is inadvertently
    changed, and this change results in a problem.
    - The installation of a program that uses Windows Installer (for example,
    Microsoft Office 2003) is interrupted.

    My concern:
    The reason my Quicken program is corrupted is because the download and
    installation of an upgrade to the program was interrupted. Additionally,
    when the problem initially occurred, I first tried to uninstall the program
    from my computer using the Windows Add/Remove feature, as well restoring my
    registry to an earlier date using the "Restore Points" feature in Vista.
    Surprsingly, this did not fix the problem and Quicken remained in a problem
    state.

    My question:
    Given the above warnings will the running of Windows Installer Cleanup to
    fix my Quicken issue result in my registry becoming corrupted?

    Additionally, the Microsoft webiste states:
    A possible error message one may receive when running the Uninstaller
    Cleanup Utility is "This utility requires that Msizap.exe version 2 or
    greater reside in the same folder. "
    The error message I received while trying to download and install the
    Quicken uninstall program was that this did not exist. What is this file?
    Since there is apparently a problem in this area, will the Windows Installer
    Cleanup Program run properly?
     
    Inrio, Aug 27, 2007
    #1
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  2. Inrio

    Peter Foldes Guest

    Peter Foldes, Aug 28, 2007
    #2
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  3. Inrio

    hithere Guest

    That what I used. Seems Vista has a uninstall problem.

    Use this utility and clean out the install that is giving you the issue.
    After see if you can re-install the program
    http://support.microsoft.com/kb/290301
     
    hithere, Aug 28, 2007
    #3
  4. Inrio

    uvbogden Guest

    I had the same problem with iTunes/QuickTime and Roxio/Sonic. Before Vista
    will let you update/install a newer version of a program, all remnants of the
    program must be completely removed from your system. Since the Vista
    uninstall feature sometimes does a poor job at this, these remnants often
    have to be removed manually. The following tutorial shows how to do this:

    http://www.vistax64.com/tutorials/87249-unable-install-latest-version-program-vista.html
     
    uvbogden, Aug 28, 2007
    #4
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