Windows Update and security sites do not open. Secutiry downloads do not start.

Discussion in 'Internet Explorer' started by Dima, Jun 4, 2008.

  1. Dima

    Dima Guest

    Hello!
    Windows Update site, www.lavasoft.com and some other security sites do not open.
    Windows Update downloads do not start even manually. Google shows adds in the
    beginning of search results. Ad-Aware 2008 (definition file 0081.0000) does not
    remove the problem. OS is Windows XP SP3. IE 7. Automatically downloaded updates
    do not install too.
    Office scan 8.710.1002 is not finding any viruses. SFC /scannow does not find
    any discrepancies.
    Other peer computers in our network do not have the problem.
    How to eliminate the problem?
    Sincerely,
    Dima
     
    Dima, Jun 4, 2008
    #1
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  2. Dima

    Newell White Guest

    If C:\Windows\System32\drivers\etc\hosts and DNS server on this machine
    match others which do not suffer, try installing a non-MS browser to download
    latest security tools to investigate the problem.
     
    Newell White, Jun 4, 2008
    #2
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  3. Dima

    Dima Guest

    Thanks Newell White for your suggestion!
    How to know DNS server on my machine?
    The Ad-Aware 2008 (definition file 0081.0000) is the latest already.
    Regards,
    Dima
     
    Dima, Jun 4, 2008
    #3
  4. Dima

    Dima Guest

    My C:\Windows\System32\drivers\etc\hosts is 239kb and my peer's
    C:\Windows\System32\drivers\etc\hosts is 101kb, therefore they are different.
    Replacing mine with his file did not change anything.
     
    Dima, Jun 4, 2008
    #4
  5. Dima

    Newell White Guest

    Start... All Programs.. Accessories... Command Prompt

    In the window type ipconfig /all

    This will give the IP address of one or more DNS servers
     
    Newell White, Jun 4, 2008
    #5
  6. Dima

    Dima Guest

    Thanks Newell White for your answer!
    My DNS servers are the same as on my peer's computers.
    Opera 9.26 and FireFox do not run at all. MyIE 3.3R does not show
    http://windowsupdate.microsoft.com/ too.
    What should I next?
    Regards,
    Dmitry
     
    Dima, Jun 4, 2008
    #6
  7. Make sure your firewall is not blocking port 443.
     
    Frank Saunders MS-MVP IE,OE/WM, Jun 4, 2008
    #7
  8. Dima

    Dima Guest

    Thanks Frank Saunders for suggesting!
    I do not use a firewall. I clicked Start, clicked Run, typed
    https://www.microsoft.com:443, and then clicked OK. I could connect to
    www.microsoft.com, and I did not receive an error message.
    Sincerely,
    Dima
     
    Dima, Jun 4, 2008
    #8
  9. Did this problem begin after you installed WinXP SP3?

    Was IE7 installed before or after WinXP SP3 was installed?

    What anti-virus application or security suite is installed? What
    anti-spyware applications (other than Defender)? What third-party firewall
    (if any)? Were any of these applications running when you installed WinXP
    SP3?
     
    PA Bear [MS MVP], Jun 4, 2008
    #9
  10. Dima

    Dima Guest

    Thanks Robear for replying!
    This problem began before I installed WinXP SP3.
    IE7 was installed before WinXP SP3 was installed.
    Office scan 8.710.1002 and Ad-Aware 2008 (definition file 0081.0000) are
    installed.
    There is no third-party firewall.
    Ad-Aware 2008 and Office scan 8.710.1002 were not running when I installed
    WinXP SP3.
    Regards,
    Dima
     
    Dima, Jun 4, 2008
    #10
  11. CrystalBall© sez...

    Updates are not installed successfully from Windows Update, from Microsoft
    Update, or by using Automatic Updates after you repair a Windows XP
    installation:
    http://support.microsoft.com/kb/943144

    NB: Also applies to clean installs, upgrade installs, and Recovery installs.
     
    PA Bear [MS MVP], Jun 4, 2008
    #11
  12. Dima

    Dima Guest

    Thanks PA Bear for your suggestion!
    It helped to make Automatic Updates to install. I installed all Automatic
    Updates. But still http://windowsupdate.microsoft.com/ , www.lavasoft.com do not
    open, "Live search" shows ads in the beginning of search results, IE 7 cannot
    install additional search services.
    Regards,
    Dima
     
    Dima, Jun 5, 2008
    #12
  13. Dima

    Dima Guest

    Hello!
    localhost [127.0.0.1] blocks windowsupdate.microsoft.com and www.lavasoft.com ,
    but not other sites:
    C:\Documents and Settings\xxxxxxxxxx>tracert www.mail.ru
    ТраÑÑировка маршрута к www.mail.ru [194.67.57.226]
    Ñ Ð¼Ð°ÐºÑимальным чиÑлом прыжков 30:
    1 <1 Ð¼Ñ <1 Ð¼Ñ <1 Ð¼Ñ 172.31.144.2
    2 <1 Ð¼Ñ <1 Ð¼Ñ <1 Ð¼Ñ 10.254.146.164
    3 <1 Ð¼Ñ <1 Ð¼Ñ <1 Ð¼Ñ 172.31.0.12
    4 1 ms 1 ms <1 Ð¼Ñ 212.38.108.36
    5 1 ms 1 ms 1 ms 10.254.105.100
    6 1 ms <1 Ð¼Ñ 1 ms ss-cr02-ge1-2-1500-LUK.msk.stream-internet.net [
    195.34.38.49]
    7 1 ms 1 ms 1 ms GoldenTelecom-a621.msk-stream-internet.net [195.
    34.38.142]
    8 1 ms 1 ms 1 ms cat01.Moscow.gldn.net [194.186.158.110]
    9 1 ms 1 ms 3 ms mailru-KK12-1-gw.Moscow.gldn.net [195.239.8.10]

    10 1 ms 1 ms 1 ms 194.67.57.226
    ТраÑÑировка завершена.
    C:\Documents and Settings\xxxxxxxxxx>tracert www.lavasoft.com
    ТраÑÑировка маршрута к localhost [127.0.0.1]
    Ñ Ð¼Ð°ÐºÑимальным чиÑлом прыжков 30:
    1 <1 Ð¼Ñ <1 Ð¼Ñ <1 Ð¼Ñ localhost [127.0.0.1]
    ТраÑÑировка завершена.
    C:\Documents and Settings\xxxxxxxxxx>tracert windowsupdate.microsoft.com
    ТраÑÑировка маршрута к localhost [127.0.0.1]
    Ñ Ð¼Ð°ÐºÑимальным чиÑлом прыжков 30:
    1 <1 Ð¼Ñ <1 Ð¼Ñ <1 Ð¼Ñ localhost [127.0.0.1]
    ТраÑÑировка завершена.
    How to recover from this?
    Best regards,
    Dima
     
    Dima, Jun 5, 2008
    #13
  14. Dima

    Dima Guest

    Hello!
    Google shows correct search results at first, but then in a second the page
    replaces the search results with ads.
    Regards,
    Dima
     
    Dima, Jun 5, 2008
    #14

  15. Look on C:\Windows\System32\drivers\etc and rename Hosts (no extension) to
    OldHosts
     
    Frank Saunders MS-MVP IE,OE/WM, Jun 5, 2008
    #15
  16. As Frank suggested, open Windows Explorer to C:\Windows\System32\drivers\etc
    <=this folder | Right-click on the file HOSTS (not LMHOSTS; no extension) |
    Rename it to OLDHOSTS | Reboot.

    If the behavior persists, you've most likely got a hijackware infection. (I
    suspect you may have already done a Repair Install because of this
    infection; If so, only a format & reinstall would have fixed it.)

    Unexplained computer behavior may be caused by deceptive software
    http://support.microsoft.com/kb/827315

    Run a /thorough/ check for hijackware, including posting your hijackthis log
    to an appropriate forum.

    Checking for/Help with Hijackware
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://aumha.net/viewtopic.php?t=5878
    http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://defendingyourmachine2.blogspot.com/
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    When all else fails, HijackThis v2.0.2
    (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
    It will help you to both identify and remove any hijackware/spyware with
    assistance from an expert. **Post your log to
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://castlecops.com/forum67.html,
    http://forums.subratam.org/index.php?showforum=7,
    http://aumha.net/viewforum.php?f=30, or other appropriate forums for review
    by an expert in such matters, not here.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/
     
    PA Bear [MS MVP], Jun 5, 2008
    #16
  17. Dima

    Dima Guest

    Thanks Frank for suggesting!
    I renamed Hosts a second time today. This have not helped again.
    Regards,
    Dima
     
    Dima, Jun 5, 2008
    #17
  18. Dima

    Dima Guest

    Thanks Frank for suggesting!
    I renamed Hosts a second time today. This have not helped again.
    Regards,
    Dima
     
    Dima, Jun 5, 2008
    #18
  19. Dima

    Dima Guest

    Thanks Frank for suggesting!
    I renamed Hosts a second time today. This have not helped again.
    Regards,
    Dima
     
    Dima, Jun 5, 2008
    #19
  20. Dima

    Dima Guest

    Thanks Frank for suggesting!
    I renamed Hosts a second time today. This have not helped again.
    Regards,
    Dima
     
    Dima, Jun 5, 2008
    #20
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