Windows Update continuously reports restart required

Discussion in 'Windows Update' started by MikeC, Nov 15, 2006.

  1. MikeC

    MikeC Guest

    Hello. I have a PC where as the subject states, is in a always showing
    the gold shield in the system tray advising a restart is required.
    Restarting will result in the exact same message and no forward progress
    can be made at pulling any updates.

    This PC was originally a 2000 Professional machine that had an in-place
    upgrade to Windows XP SP2. Thus the "Windows" directory is actually the
    2000 installation location of "WINNT".

    Further, the previous solution provider advised "something is broken so
    we just turned off automatic updates". Not a very good solution, methinks.

    I [can] use the Autopatcher solution but would like any advice on how
    frequently this problem occurs and learn a bit more and correct the root
    cause. The client would rather not wipe and reinstall.

    Any suggestions welcome.

    Thanks in advance,

    MikeC
     
    MikeC, Nov 15, 2006
    #1
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  2. Reboot required message is generated:-
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\AutoUpdate\RebootRequired

    If the key exists the message is generated by WU and it fails to work further causing
    [Error number: 0x8DDD0007].

    Disclaimer: Modifying the registry can cause serious problems that may require you to
    reinstall your operating system. Use the information provided at your own risk.

    The solution is to remove the key (the reboot required entry only) so there would be
    only

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\AutoUpdate
    without the RebootRequired entry.


    For further help; see:-
    Description of the Microsoft Windows registry
    http://support.microsoft.com/kb/256986/

    How to back up, edit, and restore the registry in Windows XP and Windows Server 2003
    http://support.microsoft.com/kb/322756


    --

    ==================================
    TaurArian [MS-MVP] 2005-2007 - Australia
    ==================================
    http://www.dts-l.org/goodpost.htm
    Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
    Get Safe online: http://www.getsafeonline.org/
    (Links to web pages and MSKB Articles are posted for the purposes of keeping the
    information current)


    | Hello. I have a PC where as the subject states, is in a always showing
    | the gold shield in the system tray advising a restart is required.
    | Restarting will result in the exact same message and no forward progress
    | can be made at pulling any updates.
    |
    | This PC was originally a 2000 Professional machine that had an in-place
    | upgrade to Windows XP SP2. Thus the "Windows" directory is actually the
    | 2000 installation location of "WINNT".
    |
    | Further, the previous solution provider advised "something is broken so
    | we just turned off automatic updates". Not a very good solution, methinks.
    |
    | I [can] use the Autopatcher solution but would like any advice on how
    | frequently this problem occurs and learn a bit more and correct the root
    | cause. The client would rather not wipe and reinstall.
    |
    | Any suggestions welcome.
    |
    | Thanks in advance,
    |
    | MikeC
     
    TaurArian [MS-MVP], Nov 15, 2006
    #2
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  3. MikeC

    MikeC Guest

    Thanks for the super-prompt reply.

    MikeC
     
    MikeC, Nov 15, 2006
    #3
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