Windows Update directs to a blank page

Discussion in 'Windows Update' started by malcolmv, Aug 15, 2008.

  1. malcolmv

    malcolmv Guest

    Following a recent Automatic Update when I go to "Windows Help & Support" -
    "Keep Your Computer Up to Date" with Windows Update I get the message that it
    is connecting then the window goes completely blank.

    If I go to IE7, Tools, Windows Update I can see that I am trying to connect to However if I search through the MS
    website I find the address
    takes me to the correct page and when using this site everything works but I
    cannot access it any other way other than manually typing the address in.

    I have tried the suggestion by pronetworks

    You may easily create a new shortcut to
    If the Shortcut icon is still there right click it and select Properties
    then enter
    Target: %SystemRoot%\system32\wupdmgr.exe

    But this still gives me a blank page

    Help please
    malcolmv, Aug 15, 2008
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  2. Details matter. First of all is your OS XPsp3?

    Then let's say you press Win-F1 and click the link you referred
    to under Pick a Task on the Help and Support Center window.

    Then press Ctrl-Shift-Esc to open Task Manager and find
    the corresponding window in its Applications tab. Right-click
    Go To Process on it and see what the associated Image name is.
    FWIW I see helpctr.exe that way.

    In that case the Imagename you would be using would be
    iexplore.exe. That's different from the first one.

    That would be a third application which would be doing
    the same thing.

    I think you are alluding to two separate symptoms:
    1. inability to connect using applications other than iexplore.exe
    2. possibility that some redirects are not working for you even
    when iexplore.exe is used to connect.

    Symptom one is often caused by a misconfigured firewall.
    I don't think we have a clear enough symptom description
    of symptom two to try to explain anything yet.


    Robert Aldwinckle
    Robert Aldwinckle, Aug 17, 2008
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  3. malcolmv

    jhecht Guest

    Hi - I'm having a very similar problem to malcomv. On a WinXP Home computer
    with SP 3, when I go to 'Windows Update' it gives me a blank page. This is
    using IE 8 on a unit with all MS updates installed.
    My situation is identical, except that I am using IE 8. As I have
    'Automatic Updates' enabled to notify me, but not download, I can get the
    updates. I also put a short cut for the (working) update link on the IE menu
    bar, so the EU can access the (correct) Win Update site at any time.

    But it bugs the $#@! out of me that I cannot find any way to redirect the
    URL link to 'Win Update' that appears in the 'Start' button menu. Ditto for
    the 'Win Update' option in IE itself.

    Is there some way I can fix those two menu options to display the correct
    update URL for the EU? Thanks!
    jhecht, Dec 1, 2009
  4. To avoid confusion, please begin a new thread about your specific problems.
    State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
    in your first post.
    <snip hijacked thread>
    PA Bear [MS MVP], Dec 2, 2009
  5. malcolmv

    jhecht Guest

    Then we'd have two threads about the identical problem. Don't you think
    that would simply ADD confusion? I already DID state my IE version AND my XP
    version in my first post to the thread. And I just added the info asked for
    by Robert Aldwinckle. Please read back and you (hopefully) will all have the
    info needed. Please refer my info to Robert Aldwinckle, who seemed to have
    no problem working with me in the existing thread...

    Also, the 'notify me of replies' function is not working - I get no email,
    and have to check back here manually. Please forward that bug to your
    jhecht, Dec 2, 2009
  6. malcolmv

    Michael Guest

    I'm sure with an attitude like this the VOLUNTEERS here will trip over
    themselves trying to help you now. There are no Microsoft employees here.
    PA Bear recommends you start a new thread to avoid any confusion. You may
    think you're having a similar problem to the OP whose thread you hijacked,
    but your problem may not be exactly the same, hurting the OP.
    Michael, Dec 2, 2009
  7. malcolmv

    jhecht Guest

    My attitude? Most support boards ask that posts about the same (or similar)
    problems be appended to an existing thread, to avoid unnecessary
    proliferation and duplication of threads. If this board prefers to multiply
    threads on the same topic, I will be happy to post a new thread when time
    permits. I admit I had the audacity to report a bug in the 'notify of
    reply' function. I guess that means I have a bad 'attitude'...
    How is adding to an existing thread 'hurting' the OP? Just as I found
    useful information in his questions, he (and perhaps others) may find useful
    info in my posts and the replies - without having to search through a myriad
    of related threads. None of my posts change the OP's query, nor the replies
    to it. I DO appreciate any help by the volunteers here, and thank anyone who
    will help me (and the many others) who are coping with the bugs in the M'soft
    update system. 'Hijacked' seems a wee bit over the top to describe appending
    to an existing thread on the same problem...
    jhecht, Dec 2, 2009
  8. What Michael said. Why? Because that's how we *volunteers* work here.
    PA Bear [MS MVP], Dec 2, 2009
  9. malcolmv

    Michael Guest

    This isn't a "support board." You're posting to a Usenet newsgroup.
    Because the people here that are trying to help can't answer 200 questions
    from 200 people in the same thread.
    In Usenet it's called hijacking. Deal with it!
    Michael, Dec 2, 2009
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