Windows Update does not install packages - error 80070002

Discussion in 'Windows Update' started by TallNobby, Nov 4, 2007.

  1. TallNobby

    TallNobby Guest

    Automatic Update of Vista 32bit (Home Premium) ist not succesfull anymore -
    every Update comes up with an error message #80070002.
    I followed the instructions to stop update-service and delete the
    softwaredistribution folder - no success.
    I also tried to do the updates manually - (donwnload from the technet-kb
    artikels) - no success.
    Did both several times.
    I browsed around in several newsgroups - this seems to be a very common
    problem (!) - but did not find a solution
    (except the two listed above which don't work for me and a lot of other
    people as well)

    Windows Update itself seems to work - windows defender updates are installed
    properly.

    More details:

    Following updates are not installed: KB936021, KB939653, KB933579 - all
    produce the same Error #80070002


    Event log says that
    - Install packages cannot set into status "install requested"
    - Install packages cannot set into status "staged"
    (don't have the exact message as it is in German on my Computer)

    Any idea?
     
    TallNobby, Nov 4, 2007
    #1
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  2. TallNobby

    PA Bear Guest

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    Customers in the U.S. and Canada can receive technical support from
    Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
    support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB931678).

    In other countries, see
    http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
    Support...for virus and other security-related" issues in right-hand menu
    for localized contact information.

    For more information about how to contact Microsoft for support issues,
    visit the International Support Web site:
    https://support.microsoft.com/common/international.aspx
     
    PA Bear, Nov 4, 2007
    #2
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  3. TallNobby

    abby1524 Guest

    That's my laptop's error of choice of well. I've done this repeatedly and
    still nothing. My laptop is maybe 10-12 weeks old and I don't think it's
    ever had a windows udpate. I'm also on Vista and at wits end. If you find
    anything out...PLEASE let me know too! -n
     
    abby1524, Nov 12, 2007
    #3
  4. Hello,
    Can you send me the cbs.log file?
    c:\windows\logs\cbs\cbs.log
    Zip it up first, it can get rather large
    Also send me the windowsupdate.log from the \windows\windowsupdate.log
    Remove the "online" portion from my email address

    Thanks,
    Darrell Gorter[MSFT]

    This posting is provided "AS IS" with no warranties, and confers no rights
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    That's my laptop's error of choice of well. I've done this repeatedly and
    still nothing. My laptop is maybe 10-12 weeks old and I don't think it's
    ever had a windows udpate. I'm also on Vista and at wits end. If you find
    anything out...PLEASE let me know too! -n
     
    Darrell Gorter[MSFT], Nov 21, 2007
    #4
  5. TallNobby

    hahn.huang Guest

    Having the same problem. This is aggravating. Microsoft can't even
    make their OWN updates work??
     
    hahn.huang, Nov 29, 2007
    #5
  6. Having the same problem here... Microsoft's "solution" was of little
    help, not surprisingly. Hopefully someone will reply with a solution.
     
    Mike Wilkerson, Nov 29, 2007
    #6
  7. TallNobby

    TallNobby Guest

    I opened the support incident (shortly after your suggestion, Robear - only
    this post is late ;-) ).

    What happened then:
    - first 2-3 days nothing
    - then I've got a reply from support with some clear instructions what to
    check / to do
    - followed the instructions. The first ones did not help. But
    (unfortunately) the last one: Repair-Installation of windows. After that it
    works find now for months. Replied to the mail from support - saying
    everything is fine now.
    - Then got a call (!) from support asking if everything is fine now (he
    knew about my reply ...). He asked some questions and wanted to know exactly
    what I did and what did work and what not. Then we agreed on closing the
    incident.
    - After that I got a mail asking for feedback for this incident. Among the
    questions there was one asking if the closure of the incident was agreed by
    me. The other questions had to do with customer satisfaction and quality.

    I was really surprised. I read all these mostly negative postings about MS
    support and I have a totally other experience. This was a great job and I am
    impressed. I work as an IT professional and have a lot of experience with
    hotlines - but this was really outstanding. And the questionaire at the end
    shows that MS takes the support serious (at least at security related
    incidents).

    Good job!

    Norbert.
     
    TallNobby, Jan 12, 2008
    #7
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