Windows Update Error 80080005

Discussion in 'Windows Update' started by Kerracher, Jul 14, 2008.

  1. Kerracher

    Kerracher Guest

    After a crash the other day on my computer which meant I had to use the
    Repair function on the Vista disc, I now get a 80080005 error on Windows
    Update.

    Shown below is the log file for Windows Update:

    2008-07-14 17:38:02:170 1096 1638 Misc =========== Logging initialized
    (build: 7.0.6001.18000, tz: +0100) ===========
    2008-07-14 17:38:02:177 1096 1638 Misc = Process:
    C:\Windows\system32\svchost.exe
    2008-07-14 17:38:02:178 1096 1638 Misc = Module:
    c:\windows\system32\wuaueng.dll
    2008-07-14 17:38:02:170 1096 1638 Service *************
    2008-07-14 17:38:02:178 1096 1638 Service ** START ** Service: Service
    startup
    2008-07-14 17:38:02:178 1096 1638 Service *********
    2008-07-14 17:38:02:180 1096 1638 Agent * WU client version 7.0.6001.18000
    2008-07-14 17:38:02:180 1096 1638 Agent * Base directory:
    C:\Windows\SoftwareDistribution
    2008-07-14 17:38:02:180 1096 1638 Agent * Access type: No proxy
    2008-07-14 17:38:02:181 1096 1638 Agent * Network state: Connected
    2008-07-14 17:38:02:369 1096 b7c Agent *********** Agent: Initializing
    Windows Update Agent ***********
    2008-07-14 17:38:02:369 1096 b7c Agent *********** Agent: Initializing
    global settings cache ***********
    2008-07-14 17:38:02:369 1096 b7c Agent * WSUS server: <NULL>
    2008-07-14 17:38:02:369 1096 b7c Agent * WSUS status server: <NULL>
    2008-07-14 17:38:02:369 1096 b7c Agent * Target group: (Unassigned
    Computers)
    2008-07-14 17:38:02:369 1096 b7c Agent * Windows Update access disabled: No
    2008-07-14 17:38:02:369 1096 b7c DnldMgr Download manager restoring 0
    downloads
    2008-07-14 17:38:02:370 1096 b7c AU ########### AU: Initializing Automatic
    Updates ###########
    2008-07-14 17:38:02:370 1096 b7c AU # Approval type: Scheduled (User
    preference)
    2008-07-14 17:38:02:370 1096 b7c AU # Scheduled install day/time: Every
    day at 18:00
    2008-07-14 17:38:02:370 1096 b7c AU # Auto-install minor updates: Yes
    (User preference)
    2008-07-14 17:38:02:371 1096 b7c AU Setting AU scheduled install time to
    2008-07-14 17:00:00
    2008-07-14 17:38:02:372 1096 b7c AU AU finished delayed initialization
    2008-07-14 17:38:02:773 1096 1638 Report *********** Report: Initializing
    static reporting data ***********
    2008-07-14 17:38:02:773 1096 1638 Report * OS Version = 6.0.6001.1.0.65792
    2008-07-14 17:38:02:773 1096 1638 Report * OS Product Type = 0x00000001
    2008-07-14 17:38:02:828 1096 1638 Report * Computer Brand = NVIDIA
    2008-07-14 17:38:02:828 1096 1638 Report * Computer Model = AWRDACPI
    2008-07-14 17:38:02:832 1096 1638 Report * Bios Revision = 6.00 PG
    2008-07-14 17:38:02:832 1096 1638 Report * Bios Name = )Phoenix - Award
    WorkstationBIOS v6.00PG
    2008-07-14 17:38:02:832 1096 1638 Report * Bios Release Date =
    2006-04-06T00:00:00
    2008-07-14 17:38:02:832 1096 1638 Report * Locale ID = 2057
    2008-07-14 17:38:03:337 1096 1644 AU Triggering AU detection through
    DetectNow API
    2008-07-14 17:38:03:337 1096 1644 AU Triggering Online detection (interactive)
    2008-07-14 17:38:03:337 1096 1638 AU #############
    2008-07-14 17:38:03:337 1096 1638 AU ## START ## AU: Search for updates
    2008-07-14 17:38:03:337 1096 1638 AU #########
    2008-07-14 17:38:03:343 1096 1638 AU <<## SUBMITTED ## AU: Search for
    updates [CallId = {EB0676C3-3982-4F5A-AF30-B24F66F60C61}]
    2008-07-14 17:38:03:343 1096 1698 Agent *************
    2008-07-14 17:38:03:343 1096 1698 Agent ** START ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2008-07-14 17:38:03:343 1096 1698 Agent *********
    2008-07-14 17:38:03:343 1096 1698 Agent * Online = Yes; Ignore download
    priority = No
    2008-07-14 17:38:03:343 1096 1698 Agent * Criteria = "IsInstalled=0 and
    DeploymentAction='Installation' or IsPresent=1 and
    DeploymentAction='Uninstallation' or IsInstalled=1 and
    DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and
    DeploymentAction='Uninstallation' and RebootRequired=1"
    2008-07-14 17:38:03:343 1096 1698 Agent * ServiceID =
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2008-07-14 17:38:03:343 1096 1698 Setup Checking for agent SelfUpdate
    2008-07-14 17:38:03:344 1096 1698 Setup Client version: Core: 7.0.6001.18000
    Aux: 7.0.6001.18000
    2008-07-14 17:38:03:359 1096 1698 Misc Validating signature for
    C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-07-14 17:38:03:381 1096 1698 Misc Microsoft signed: Yes
    2008-07-14 17:38:04:686 1096 1698 Misc Validating signature for
    C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-07-14 17:38:04:689 1096 1698 Misc Microsoft signed: Yes
    2008-07-14 17:38:04:693 1096 1698 Misc Validating signature for
    C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2008-07-14 17:38:04:704 1096 1698 Misc Microsoft signed: Yes
    2008-07-14 17:38:06:174 1096 1698 Misc Validating signature for
    C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2008-07-14 17:38:06:180 1096 1698 Misc Microsoft signed: Yes
    2008-07-14 17:38:06:183 1096 1698 Misc Validating signature for
    C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
    2008-07-14 17:38:06:213 1096 1698 Misc Microsoft signed: Yes
    2008-07-14 17:38:06:420 1096 1698 Misc Validating signature for
    C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
    2008-07-14 17:38:06:424 1096 1698 Misc Microsoft signed: Yes
    2008-07-14 17:38:06:448 1096 1698 Setup Determining whether a new setup
    handler needs to be downloaded
    2008-07-14 17:38:06:449 1096 1698 Setup SelfUpdate handler is not found. It
    will be downloaded
    2008-07-14 17:38:06:449 1096 1698 Setup Evaluating applicability of setup
    package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.381"
    2008-07-14 17:38:36:532 1096 1698 Setup WARNING: Cbs StartSession, error =
    0x80080005
    2008-07-14 17:38:36:533 1096 1698 Setup FATAL: Applicability evaluation for
    setup package
    "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.0.6000.381" failed,
    error = 0x80080005
    2008-07-14 17:38:36:533 1096 1698 Setup FATAL: SelfUpdate check failed, err
    = 0x80080005
    2008-07-14 17:38:36:533 1096 1698 Agent * WARNING: Skipping scan,
    self-update check returned 0x80080005
    2008-07-14 17:38:36:545 1096 1698 Agent * WARNING: Exit code = 0x80080005
    2008-07-14 17:38:36:545 1096 1698 Agent *********
    2008-07-14 17:38:36:545 1096 1698 Agent ** END ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2008-07-14 17:38:36:545 1096 1698 Agent *************
    2008-07-14 17:38:36:545 1096 1698 Agent WARNING: WU client failed Searching
    for update with error 0x80080005
    2008-07-14 17:38:36:546 1096 8e0 AU >>## RESUMED ## AU: Search for updates
    [CallId = {EB0676C3-3982-4F5A-AF30-B24F66F60C61}]
    2008-07-14 17:38:36:546 1096 8e0 AU # WARNING: Search callback failed,
    result = 0x80080005
    2008-07-14 17:38:36:546 1096 8e0 AU # WARNING: Failed to find updates with
    error code 80080005
    2008-07-14 17:38:36:546 1096 8e0 AU #########
    2008-07-14 17:38:36:546 1096 8e0 AU ## END ## AU: Search for updates
    [CallId = {EB0676C3-3982-4F5A-AF30-B24F66F60C61}]
    2008-07-14 17:38:36:546 1096 8e0 AU #############
    2008-07-14 17:38:36:546 1096 8e0 AU AU setting next detection timeout to
    2008-07-14 21:38:36
    2008-07-14 17:38:36:546 1096 8e0 AU Setting AU scheduled install time to
    2008-07-14 17:00:00
    2008-07-14 17:38:41:533 1096 1698 Report REPORT EVENT:
    {EBA6E790-33BE-42F0-9351-F6C79E15AE8C} 2008-07-14
    17:38:36:533+0100 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80080005 SelfUpdate Failure Software
    Synchronization Windows Update Client failed to detect with error 0x80080005.
     
    Kerracher, Jul 14, 2008
    #1
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  2. Kerracher

    Engel Guest

    Hello Kerracher,

    See if you can find something useful here:

    Search Results: 8008000
    <http://www.microsoft.com/communitie...&pt=&catlist=&dglist=&ptlist=&exp=&sloc=en-us>


    Search Results: 0x8008000
    <http://www.microsoft.com/communitie...&pt=&catlist=&dglist=&ptlist=&exp=&sloc=en-us>


    Next:
    Start a free Windows Update support incident request:
    See the "Need more help? Tell us what problem you are having" section of
    <https://support.microsoft.com/oas/default.aspx?gprid=6527>


    Support for Windows Update:
    <http://support.microsoft.com/gp/wusupport>

    I hope this post is helpful.

    Let us know how it works ºut.

    Good luck
    - -- ---




     
    Engel, Jul 14, 2008
    #2
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  3. Judging from similar posts here in the past month or so, the behavior may be
    due to a Vundo-ZLOB-SDBot infection, all of which is protected by a rootkit.

    Unexplained computer behavior may be caused by deceptive software
    http://support.microsoft.com/kb/827315

    Run a thorough check for hijackware, including posting your hijackthis log
    to an appropriate forum.

    Checking for/Help with Hijackware
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://aumha.net/viewtopic.php?t=5878
    http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://defendingyourmachine2.blogspot.com/
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    When all else fails, HijackThis v2.0.2
    (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
    It will help you to both identify and remove any hijackware/spyware with
    assistance from an expert. **Post your log to
    http://aumha.net/viewforum.php?f=30,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://castlecops.com/forum67.html, or other appropriate forums for review
    by an expert in such matters, not here.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.

    ==========================================

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/

    <snip>
     
    PA Bear [MS MVP], Jul 14, 2008
    #3
  4. Kerracher

    mhoney Guest

     
    mhoney, Aug 18, 2009
    #4
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