Windows Update Error 80080005

Discussion in 'Windows Update' started by CptButtBeard, Dec 2, 2009.

  1. CptButtBeard

    CptButtBeard Guest

    I am running Vista Home Premium 64-bit. I keep getting this message:

    Code 80080005 Windows Update encountered an unknown error."

    I have been getting this for about 2 months and I have ignored it untill
    now. I think it all started when I tried to update to SP2.

    Please help!!
    CptButtBeard, Dec 2, 2009
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  2. What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on this
    machine (e.g., a free-trial version that came preinstalled when you bought
    PA Bear [MS MVP], Dec 2, 2009
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  3. CptButtBeard

    CptButtBeard Guest

    I have McAfee on my laptop and yes the subscription is current (sometimes
    when I turn my computer on McAfee says it isn't working properly, open the
    security center to fix, I do so and it's back to normal). I am also using
    Mcafee for anti-spyware and as the firewall (along with defender, however
    defender cannot "check for new definitions." Wrong place for this but
    couldn't hurt to mention."). When I bought the laptop it came pre-installed
    with Norton, it was a one month free trial. I had to call a McAfee
    representative to help me completely uninstall the Norton, but this was in
    June or July of 08.
    CptButtBeard, Dec 2, 2009
  4. Ǝиçεl, Dec 2, 2009
  5. CptButtBeard

    CptButtBeard Guest

    That helped with the defender issue but I still cannot use Windows Update.
    CptButtBeard, Dec 2, 2009
  6. Norton (and McAfee) applications are notorious for not uninstalling or
    upgrading cleanly. Let's start by removing any Norton leftovers:

    1. Download the Norton Removal Tool, saving it to your desktop:

    2. Close all open applications (i.e., anything with an icon on the taskbar).

    3. Right-click on the file you saved in #1 above and select Run as
    Administrator to run the utility. Don't TOUCH your keyboard until the run
    completes, then reboot.

    4. Test.

    Question: Is the McAfee application named McAfee Security Center or McAfee
    Internet Security?
    PA Bear [MS MVP], Dec 3, 2009
  7. CptButtBeard

    CptButtBeard Guest

    The McAfee application is the McAfee Security Center. The steps you told me
    to take with Norton, will that help the Windows Update problem?
    CptButtBeard, Dec 4, 2009
  8. CptButtBeard

    CptButtBeard Guest

    Ok, I just tried to update again and I got a different error message this
    time. Code 8024A000. WHat does this mean?
    CptButtBeard, Dec 4, 2009
  9. Did you download/run the Norton Removal Tool & reboot before trying to
    update again? [yes/no]

    8024A000 - WU_E_AU_NOSERVICE
    The legacy AU client stopped because the sus server has been upgraded

    Try downloading/installing Windows Update Agent v7.4.7600.266 using the
    appropriate link on this page:

    1. Download the installer, saving it to your desktop:

    2. Close all open applications (i.e., anything with an icon on the taskbar).

    3. Right-click on the file you saved in #1 above and select Run as
    Administrator to run the utility. Don't TOUCH your keyboard until the run
    completes, then reboot & test.
    PA Bear [MS MVP], Dec 5, 2009
  10. CptButtBeard

    CptButtBeard Guest

    Ok, I downloaded both the Norton removal tool and Windows Update Agent
    installed and ran them both. Nothing happened after I ran the Norton tool.
    After I did the Update agent, I tried Windows Update with no success. Now
    when I click "Check for updates" I ge tthe following dialouge box:

    "Windows Update cannot currently check for updates, because the service is
    not running. You may need to restart your computer."

    I restarted and got the same message. No error code or anything else.

    CptButtBeard, Dec 6, 2009
  11. Well, you might uninstall McAfee Security Center, then download/run the
    McAfee removal tool
    reboot and then reinstall McAfee Security Center...

    But I suspect that you may be seeing the effects of a hijackware infection!

    NB: If you had no anti-virus application installed or the subscription had
    expired *when the machine first got infected* and/or your subscription has
    since expired and/or the machine's not been kept fully-patched at Windows
    Update, don't waste your time with any of the below: Format & reinstall
    Windows. A Repair Install will NOT help!

    Microsoft PCSafety provides home users (only) with no-charge support in
    dealing with malware infections such as viruses, spyware (including unwanted
    software), and adware.

    Also available via...

    Consumer Security Support home page


    1. See if you can download/run the MSRT manually:

    NB: Run the FULL scan, not the QUICK scan! You may need to download the
    MSRT on a non-infected machine, then transfer MRT.EXE to the infected
    machine and rename it to SCAN.EXE before running it.

    2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
    in Safe Mode with Networking, if need be:

    2b. Vista or Win7=> Run this scan instead:

    3. Now run a thorough check for hijackware, including posting requested logs
    in an appropriate forum, not here.

    Checking for/Help with Hijackware:

    **Chances are you will need to seek expert assistance in,,,, or other appropriate forums.**

    If these procedures look too complex - and there is no shame in admitting
    this isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002

    PA Bear [MS MVP], Dec 6, 2009
  12. CptButtBeard

    CptButtBeard Guest

    Oh well. I am seriously disappointed with Windows. This problem will go
    unsolved probably for the life of this computer, which is just until I can
    get my Macbook Pro. Thanks for the help!

    CptButtBeard, Dec 7, 2009
  13. *You* got the machine infected, d00d! Chances are you'll get your Macbook
    infected, too. (No, Macs are NOT immune to such infections!)

    PA Bear [MS MVP], Dec 8, 2009
  14. CptButtBeard

    Michael Guest

    Why are you disappointed with Windows? McAfee is the biggest piece of AV
    crap on the market, and even at that, YOU are still the one responsible for
    getting infected! Go buy a MAC so I can head to their newsgroup and watch
    you blame them when you screw up again.


    "Don't pick a fight with an old man.
    If he is too old to fight, he'll just kill you."

    Michael, Dec 8, 2009
  15. CptButtBeard

    CptButtBeard Guest

    Why am I disappointing with windows? Well lets see... my family has had a
    Windows PC since I was born (1990). It always has something wrong with it
    whether it is a virus or some other problem. It always ends up with
    uninstalling the OS then reinstalling it or some other ridiculous solution.
    Now I can't even save in Word.

    Right now, it is either spend a lot of money to get it fixed, or get a Mac.
    Getting a Mac is in my best interest. 1. Less issues and they are easier to
    solve. 2. Better software for what I am going to school for. 3. More
    reliable. 4. I have tuition and books to pay for, it is smarter to buy
    something really expensive that is reliable rather than something that is not
    so reliable and pay out the ass to get it fixed. The list goes on from
    diverse problems to minor improvements.

    I am computer savvy, just not extremely savvy. I have worked in an IT
    department and took a programming class in high school. Also, what did I do
    to get what ever is wrong with my PC? All I do is type papers on it, very
    minor web surfing, and pop in a DVD from time to time. I only download stuff
    if I know for sure it is safe and rather sparingly at that.

    You guys are just in denial that all Windows PCs are just like the Xbox 360
    and the RROD, designed to break. Yes I have a 360 and I have been very lucky
    thus far. I hope for you, and your wallet's sake, that you eventually wake
    up, realize how bad Windows is, and do something about it.

    Good bye Windows, hello Mac.

    CptButtBeard, Dec 10, 2009
  16. [ deleted ]
    alex.paul1004, Apr 17, 2014
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