windows update error code 80240016

Discussion in 'Windows Update' started by BeckyD, Jun 8, 2009.

  1. BeckyD

    BeckyD Guest

    Hi, i'm pretty new to this so not really sure which information to provide so
    sorry in advance if it's not enough.
    I am using Windows Vista Home Premium
    version 6.0 (Build 6001: Service Pack 1)
    Up until a few days ago windows update was working but suddenly stopped, it
    just tells me that windows can't check for updates, so i try installing them
    manually but get a message saying some updates were not installed, followed
    by the error code 80240016, windows update is currently installing other
    updates. Please try again in a few minutes. So i click the 'try again' button
    but it just comes back with the same message. I'm also having problems
    connecting to microsoft sites, it just redirects me, usually to google page,
    and i can't install windows live messenger either, it just shows the page
    'internet explorer cannot display the webpage'.
    Not sure if this will be any help but it is also doing the same with windows
    defender when i try checking for updates but gives a different error code
    which is 0x80244019.

    I have scanned my computer using Norton 360, Avast and Windows live onecare
    but they are showing nothing, at the time this started happening i was using
    Norton 360 as my anti virus software but now i'm currently using Windows live
    onecare as i wondered if it was the Norton 360 causing the problem but seems
    not. I have tried stopping and starting the windows update by typing net stop
    wuauserv etc in command prompt but this isn't working either so i'm now at a
    complete loss as i know little about computers. I would be very grateful for
    anyone that can help! Thanks.
     
    BeckyD, Jun 8, 2009
    #1
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  2. BeckyD

    MowGreen Guest

    The redirect from MS sites to google is an indication that the system is
    infected, Becky. Suggest you seek assistance at a reputable anti-malware
    forum or contact MS for no-charge support in getting the malware removed:

    If you're in the US or Canada, contact MS at 1-866-PCSafety [1-866-727-2338]

    or

    http://www.atribune.org/forums/index.php?showforum=9
    http://aumha.net/viewforum.php?f=30
    http://www.bleepingcomputer.com/forums/forum22.html
    http://www.dslreports.com/forum/cleanup
    http://www.cybertechhelp.com/forums/forumdisplay.php?f=25
    http://www.geekstogo.com/forum/Malware_Removal_HiJackThis_Logs_Go_Here-f37.html
    http://gladiator-antivirus.com/forum/index.php?showforum=170
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0
    http://spywarewarrior.com/viewforum.php?f=5

    *Please* read the guidelines of the forum of your choice prior to posting.

    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen, Jun 8, 2009
    #2
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  3. BeckyD

    Tae Song Guest


    Hi Becky,

    Try running SFC /SCANNOW ,

    Tell me if SFC runs into problems it can't fix.
     
    Tae Song, Jun 9, 2009
    #3
  4. BeckyD

    BeckyD Guest

    Hiya, thanks both of u for replying.
    I run the sfc /scannow, can't really say if it ran into any problems though
    as the window doesn't stay up long enough to check, not sure if that's
    normal?? I didn't do anything wrong though and tried it a few times but still
    the same...??
    I got told that if i completely wipe my computer and install windows vista
    again this will wipe the virus or whatever it is, not sure whether to try it
    though as i said, i know little about computers and don't want to make it any
    worse!
     
    BeckyD, Jun 9, 2009
    #4
  5. BeckyD

    Peter Foldes Guest

    error code 80240016

    0x80240016 WU_E_INSTALL_NOT_ALLOWED
    Operation tried to install while another installation was in progress or the system
    was
    pending a mandatory restart.

    Above is Self explinatory

    Also

    What update are you trying to install and what update did you previously
    install?


    Error Code 0x80244019

    80244019 is an "HTTP 404 - FILE NOT FOUND" error. Does the log tell you what
    file/URL hit this error? Is this during server synchronization or client download?
    If it's server synchronization, check proxy settings first. If it's the client, make
    sure that access isn't restricted on the server or that URLScan isn't blocking
    exe/cab files.
     
    Peter Foldes, Jun 9, 2009
    #5
  6. BeckyD

    MowGreen Guest

    Becky ... if you are in the US or Canada then contact Microsoft. They
    will diagnose what the issue is for *free* since your system appears to
    be infected.

    Contact MS at 1-866-PCSafety [1-866-727-2338]


    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen, Jun 10, 2009
    #6
  7. BeckyD

    BeckyD Guest

    Hi again.
    Just letting you know that i have finally resolved this issue after reading
    a post on here, i did the malwarebytes anti-malware scan which detected 2
    trojans, after removing these i restarted my computer and everything was back
    in working order!
    Hope it helps for others with the same problems! :)... Here is the post i
    read..

    Hey, sound like you have the same problem I just had.
    Try getting Malwarebytes' Anti-Malware and/or SUPERAntiSpyware Professional.
    (I used both.) Run a FULL scan, ect...
    Retstart ur comp. and try updating again, although mine started automaticly.
    This worked for me, and hopefully i'll work for you to. (Y)
    Good Luck

    yagsy

    Hope it works!
     
    BeckyD, Jun 16, 2009
    #7
  8. BeckyD

    MowGreen Guest

    Nice work, BeckyD. As I suggested previously, the system is/was
    infected. It would behoove you to scan the system with the installed
    antivirus program and then do an online scan, too.
    These 'things' you are dealing with can sometimes hide themselves very
    well.

    If Sun's Java runtime is installed, go here:
    http://usa.kaspersky.com/products_services/free-virus-scanner.php/

    The Kaspersky scanner can detect any malware present but will *not*
    remove it. However, the scanner is *very* good at detection.

    If it's not, use Internet Explorer and go here:
    http://www.eset.com/onlinescan/

    The ESET online scanner can detect *and* remove what it detects.


    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen, Jun 16, 2009
    #8
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