Windows Update Error number: 0x800703E3

Discussion in 'Windows Update' started by turtle*1, Sep 27, 2008.

  1. turtle*1

    turtle*1 Guest

    Running Windows XP PRO SP3 and was informed that I did not have the latest
    version of Windows Update when I tried updating yesterday. So as I have done
    numerous times in the past I clicked on "Download and Install Latest Version".
    The screen shows Downloading 0-100% then Copying Files 0-100% then I get an
    error that says the Wesite encountered a problem and cannot display, blah,
    blah, blah....

    The Error number listed is 0x800703E3.

    I have rebboted, tried from Safe Mode, tried using system restore to a
    restore point about 2 weeks ago, all to no avail. Now every time I try
    Windows Update, I get the same error message and Updating does not work.

    Any suggestions would be appreciated.
     
    turtle*1, Sep 27, 2008
    #1
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  2. The 0x800703E3 is only a symptom of the problem.

    You receive a "Windows Update has encountered an error and cannot display
    the requested page" error message when you try to install an update:
    http://support.microsoft.com/?kbid=883614

    Error message when you try to install updates from the Windows Update Web
    site on a Windows XP-based computer: "Windows Update has encountered an
    error and cannot display the requested page":
    http://support.microsoft.com/kb/914226

    However, my CrystalBall© suggests that there's a very strong possibility
    that you have a Vundo infection, which is usually accompanied by ZLOB and/or
    SDBot infections, all of which are protected by a rootkit.

    Run a thorough check for hijackware, including posting your hijackthis log
    to an appropriate forum.

    Checking for/Help with Hijackware
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://aumha.net/viewtopic.php?t=5878
    http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://defendingyourmachine2.blogspot.com/
    http://www.elephantboycomputers.com/page2.html#Removing_Malware

    When all else fails, HijackThis v2.0.2
    (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
    conjuction with some other utilities). HijackThis will NOT fix anything on
    its own, but it will help you to both identify and remove any
    hijackware/spyware with assistance from an expert. **Post your log to
    http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
    by an expert in such matters, not here.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.

    ==========================================

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.
     
    PA Bear [MS MVP], Sep 27, 2008
    #2
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