Windows Update Error number: 0x80072F78

Discussion in 'Windows Update' started by Francis, Sep 14, 2004.

  1. Francis

    Francis Guest

    Windows Update has encountered an error and cannot display the requested
    page. I get Error number: 0x80072F78 when I run windows update.
     
    Francis, Sep 14, 2004
    #1
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  2. Hi

    Installing KB871260 have solved this problem for several people, you
    might want to try it:

    An update rollup is available for Internet Explorer versions
    5.x and 6.0
    http://support.microsoft.com/?kbid=871260
     
    Torgeir Bakken \(MVP\), Sep 14, 2004
    #2
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  3. Francis

    arjan Guest

    I'm trying to install the patch, but got the error that IE 6 with SP1 needed
    to be instaled, i'm using XP with SP2.
     
    arjan, Sep 21, 2004
    #3
  4. Hi

    That would be correct, KB871260 is not for WinXP SP2.

    Let's try something else:

    Delete the Internet cache and rename (or delete) the
    SoftwareDistribution folder by following the instruction here:

    http://v5.windowsupdate.microsoft.com/v5consumer/showarticle.aspx?articleid=21&ln=en
     
    Torgeir Bakken \(MVP\), Sep 21, 2004
    #4
  5. Francis

    arjan Guest

    Delete the Internet cache and rename (or delete) the
    I have deleted the cookies, the internet cache and the history, i can select
    some update now, but when i hit the download button, the download screen
    appears, but i got the message that the download is failed.

    thanx,

    arjan
     
    arjan, Sep 22, 2004
    #5
  6. Francis

    arjan Guest

    I have found the following lines in the log file.

    2004-09-22 09:07:22+0200 176 250 WU client persisted 1 download calls
    2004-09-22 09:07:27+0200 176 5dc REPORT EVENT:
    {919FCAA0-A84F-4ADD-8D82-46C914F030FD} 233 2004-09-22
    09:07:22+0200 1 161 101 {397D6026-62A3-4DEB-8D01-C4A5569D58BF} 100 80072ee2 WindowsUpdate Failure Content Download Error: Download failed.
    2004-09-22 09:12:22+0200 1888 e44 Out of proc datastore is shutting down
    2004-09-22 09:12:22+0200 176 104 Download job for update
    76D2A41C-6596-4C33-A895-64836017E479, revision 101 hit a transient error
    80072ee2.
    2004-09-22 09:12:22+0200 176 104 1 attempt to resume the job
    2004-09-22 09:12:23+0200 1888 e44 Out of proc datastore is now inactive
    2004-09-22 09:17:22+0200 176 a20 Download job for update
    76D2A41C-6596-4C33-A895-64836017E479, revision 101 hit a transient error
    80072ee2.
    2004-09-22 09:17:22+0200 176 a20 2 attempt to resume the job
    2004-09-22 09:22:23+0200 176 ab8 Download job for update
    76D2A41C-6596-4C33-A895-64836017E479, revision 101 hit a transient error
    80072ee2.
    2004-09-22 09:22:23+0200 176 ab8 3 attempt to resume the job
     
    arjan, Sep 22, 2004
    #6
  7. Hi

    Error 80072EE2 is

    ERROR_INTERNET_TIMEOUT
    The request has timed out.


    some tips you can try here:

    You receive an "Error 0x80072EE2" or "Error 0x80072EFD" error message
    when you try to use Windows Update
    http://support.microsoft.com/default.aspx?scid=kb;en-us;836941


    If you have Norton Internet Security or something similar installed
    (e.g. some 3rd party firewall as mentioned in the article above),
    you might need to reconfigure or disable it.

    Here is more about this issue:
    http://groups.google.com/groups?threadm=OP#Kh$

    and
    http://groups.google.com/groups?selm=XarYc.641$


    Some error 0x80072EE2 trouble sooting tips here as well:

    http://www.updatexp.com/0x80072ee2.html


    Also, you could have a MTU size issue on a router or similar, see the
    quotes from a couple of recent post below:

    From: chestersdad <>
    Subject: RE: Sorry - I meant error 0x80072EE2
    Date: Sun, 12 Sep 2004 07:17:05 -0700
    Message-ID: <>
    Newsgroups: microsoft.public.windowsupdate

    <quote>
    I tried everything and couldn't get the update to work. I then
    changed the MTU on my wireless router from 1500 to 1400 and it
    worked fine.
    </quote>


    From: Bryan Carter <Bryan >
    Subject: Finally fixed 80072EE2 error on 2 machines.
    Date: Sun, 12 Sep 2004 21:47:09 -0700
    Message-ID: <>
    Newsgroups: microsoft.public.windowsupdate

    <quote>
    After going through all of the pain of trying ALL of the suggestions from the
    knowledgebase article, and everywhere else, I have finally been able to fix
    the Windows Updates problems I was having, along with a related issue of not
    being able to get to my hotmail account.

    This all happened about the time that MS made the shift a few weeks ago.

    I ALWAYS got the 80072EE2 error when attempting to connect to Windows
    Update. The two machines that I was having problems with were brand new
    installs of XP Pro. No service packs, or hot fixes, and no firewall or
    spyware detection, and no proxy. This was "plain vanilla" install.

    It seems like a lot of these problems are caused by firewalls etc, and the
    knowledgebase article that MS ALWAYS refers you to follows that plan of
    attack. However, that plan ran out quickly since the machine is a brand new
    install.

    Okay, what fixed it for me was to look at my Cisco 837 router that is hooked
    to my DSL connection. On the dialer interface, I adjusted the default MTU of
    1500 to 1492 as per some Cisco documentation I was reading. As soon as I made
    the change, BANG, it worked. It hasn't failed again since and I have now
    updated to SP2 without issue.

    Microsoft, PLEASE add this to your document so that others don't have to
    spend as much time as I did finding the answer.

    I do not no how to make these adjustments on routers other than the Cisco,
    so I am probably not much help beyond letting you know that it is something
    you should look at. Your ISP may be able to help and would be a better
    resource I'm sure.

    </quote>
     
    Torgeir Bakken \(MVP\), Sep 22, 2004
    #7
  8. Francis

    arjan Guest

    I have tried all of the issues before posting this message.
    We don't use NIS, but proxy 2.0, bypassing this proxy is not possible.
    I can't change the MTU size of the router for our company.

    Arjan
     
    arjan, Sep 23, 2004
    #8
  9. Francis

    ismet Guest

    i have the same problem. i have done all the deletion as mentioned below but
    unlike arjan i still cannot do any update and still get the same 0x80072F78
    error. Please help. By the way my windows media player is also not working
    and my DVD drive is also not working. Please help.
     
    ismet, Jan 6, 2006
    #9
  10. José Gallardo, Jan 6, 2006
    #10
  11. Francis

    Tom Guest

    Open support calls to fir windows update.
    Only many people complaining about their brtoken software will make them
    want to do something.
    Windows update is broken by the last round of updates, evident by the
    massive increase in posted issues with it over the last two weeks.
     
    Tom, Jan 6, 2006
    #11
  12. Francis

    ismet Guest

    Nice try. Thank you very much, but it did not work for me. Still need help!
    Anyone for the rescue?
     
    ismet, Jan 9, 2006
    #12
  13. I'm having the same issue and nothing works for me either. Could it be an
    issue with one of windows security fixes perhaps??? Any idea what one could
    be causing it if it is?
     
    Solsticebeast, Dec 30, 2007
    #13
  14. Francis

    antioch Guest

    antioch, Dec 30, 2007
    #14
  15. Francis

    Guest

     
    , May 10, 2008
    #15
  16. Francis

    Guest

    بتاريخ الثلاثاء، 14 سبتمبر، 2004 UTC+36:33:08 م، كتب Torgeir Bakken (MVP):
     
    , Sep 15, 2013
    #16
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