Windows Update Error on XP 64bit: update is redirected from v6 to

Discussion in 'Windows Update' started by JP, Jan 9, 2008.

  1. JP

    JP Guest

    Hello.
    I have problem with Windows Update within my XP 64bit SP2.
    Recenty I reinstalled my system and installed Windows and update normally.
    But after that first update, I can't access Windows update anymore. I
    automatically redirects the
    http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us to the old
    http://v4.windowsupdate.microsoft.com/en/default.asp site.
    All I got is the notification Windows Update Error. No error code, just that.
    I tried couple of things but nothing works (clearing cache and setting of
    IE, unregistering and registering some DLLs, reinstalling
    WindowsUpdateAgent30-x64.exe etc.).
    Is there a way to change somewhere the old v4 site link to the latest one v6?
    Does anybody has suggestion for me?
     
    JP, Jan 9, 2008
    #1
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  2. JP

    TaurArian Guest

    Hi there, did you clear the softwaredistribution folder, sometimes this is a magic cure as
    there are redirection files/folders contained within -

    Renaming the SoftwareDistribution folder

    Click Start, Choose Run.
    In the Run box, type services.msc.
    Click OK.
    Right-click the Automatic Updates service.
    Click Stop.
    Stopping the service will take a moment.

    Rename the "SoftwareDistribution" folder:
    a. Click Start, click Run, type %systemroot%, and then click OK.
    b. Right-click the SoftwareDistribution folder, and then click Rename.
    c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

    Click Start. Choose Run.
    In the Run box, type services.msc.
    Click OK.
    Right-click the Automatic Updates service.
    Click Start.
    Starting the service will take a moment.



    Then take a look at this article (ignore the title if need be) as it gives some
    instructions on reinstalling the WU Agent etc.

    Updates are not installed successfully from Windows Update, from Microsoft Update, or by
    using Automatic Updates after you repair a Windows XP installation
    http://support.microsoft.com/kb/943144


    --
    ====================================
    TaurArian [MVP] 2005-2008 - Australia
    ====================================
    How to ask a question: http://support.microsoft.com/kb/555375
    http://taurarian.mvps.org/index.htm
    Emails will not be acknowledged - please post to the newsgroup so all may benefit.


    | Hello.
    | I have problem with Windows Update within my XP 64bit SP2.
    | Recenty I reinstalled my system and installed Windows and update normally.
    | But after that first update, I can't access Windows update anymore. I
    | automatically redirects the
    | http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us to the old
    | http://v4.windowsupdate.microsoft.com/en/default.asp site.
    | All I got is the notification Windows Update Error. No error code, just that.
    | I tried couple of things but nothing works (clearing cache and setting of
    | IE, unregistering and registering some DLLs, reinstalling
    | WindowsUpdateAgent30-x64.exe etc.).
    | Is there a way to change somewhere the old v4 site link to the latest one v6?
    | Does anybody has suggestion for me?
     
    TaurArian, Jan 9, 2008
    #2
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  3. JP

    JP Guest

    TaurArian,
    thank you for the tip, but I've done it before and now again following the
    steps you suggested, but it didn't help.
    It still connects to old v4 site.
     
    JP, Jan 9, 2008
    #3
  4. JP

    Jörg Becker Guest

    Hi there,

    I got the same problem. Until today morning all was fine. After the
    automatic update in the morning I am always be redirected to
    http://v4.windowsupdate.microsoft.com

    Who can help or has an idea?

    system: XP 64

    brgds

    JB
     
    Jörg Becker, Jan 9, 2008
    #4
  5. JP

    Jörg Becker Guest

    Jörg Becker, Jan 9, 2008
    #5
  6. Hi,

    Could you please send me the user agent string from your machine that is
    experiencing this issue.

    The user agent will be found at the following register entries

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
    Settings, User Agent

    and

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet
    Settings\User Agent\Post Platform

    This we help us look to see what the issue is.

    Eric
     
    Eric Brodish [MSFT], Jan 9, 2008
    #6
  7. I have problem with Windows Update within my XP 64bit SP2.
    Updates are not installed successfully from Windows Update, from Microsoft
    Update, or by using Automatic Updates after you repair a Windows XP
    installation:
    http://support.microsoft.com/kb/943144
     
    PA Bear [MS MVP], Jan 9, 2008
    #7

  8. This "redirection" probably involves IE's User-Agent so I like your suggestion
    of Ramesh's fix to a previous poster for a related symptom... ; )


    Subject: Re: Can't use Windows Update
    Date: Tue, 8 Jan 2008 18:08:49 +1100


    FYI

    Robert
    ---

    ....
     
    Robert Aldwinckle, Jan 9, 2008
    #8
  9. JP

    TaurArian Guest

    Hi Robert, interesting theory - along the same lines so to speak -

    If anyone wants to check out Ramesh's fix for redirection -
    Windows Update page says "Thank you for your interest in obtaining updates
    from our site."
    http://www.winhelponline.com/articles/35/1/
     
    TaurArian, Jan 10, 2008
    #9
  10. [Note to self: Remember that you've got Ramesh's page bookmarked.]
     
    PA Bear [MS MVP], Jan 10, 2008
    #10
  11. JP

    JP Guest

    None of the solutions works for me. I still have the same redirect issue.

    This s my user agent test:
    Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.2; WOW64; SV1; Mozilla/4.0
    (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 3.0.04506.30; .NET CLR
    2.0.50727)
     
    JP, Jan 10, 2008
    #11
  12. JP

    Soner Guest


    Good news.
    Problem has been solved.

    Simply deleting the whole *User Agent* key (attention, i say *key*, not
    string) in
    "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
    Settings\*User Agent*" solved the problem.

    No more redirects.
     
    Soner, Jan 12, 2008
    #12
  13. JP

    JP Guest

    Great!
    That did it!!
    Thank you very much Soner!
     
    JP, Jan 12, 2008
    #13
  14. JP

    billcat Guest

    None of these suggestions did it for me. Any others? I went with windoz
    support and the guy who was "helping" me was totally clueless about 64-bit
    systems so I thought I'd check back here.
     
    billcat, Nov 12, 2008
    #14
  15. Empty Internet Explorer's temporary internet files, History, and all
    Cookies. Also, suggest you check the Hosts file located in
    WINDOWS\SysWow64\drivers\etc to see if the update sites have been added
    to it. Delete them if present.

    If no joy, go here, download and *save*: AU Check (v78a)
    Once the download completes close *all* open browsers and programs.
    Temp disable the installed AV/security suite. If need be, consult the
    User Guide or visit the manufacturer's web site to learn how this is
    done. All processes and services of the above need to be temp disabled.
    *** IF a 3rd party firewall is being used then Disable it and Enable the
    native XP firewall. The system must be connected in order to download
    required updating software components. ***

    Now run au_check_v78a_codeplex.exe and allow it some time to complete
    it's operation.
    *** Reenable any 3rd party firewall if one was disabled and then Disable
    the Windows Firewall ***
    Restart the system now.

    Is the issue resolved now ?


    MowGreen [MVP 2003-2009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Nov 12, 2008
    #15
  16. JP

    billcat Guest

    Nice application that took minutes as opposed to hours to complete manually
    but unfortunately, still no joy. Not only am I redirected to v4 but I also
    now have "Administrators Only" error lol But I appreciate the effort,
    MowGreen, and the quick response. Much thanks :)

     
    billcat, Nov 12, 2008
    #16
  17. AU Check sets the Permissions unless 3rd party software interferes with
    it. What is the installed security software and was it *completely*
    disabled when AU Check was run ?

    Open the AULOGS subfolder located in the root drive [the drive where
    WINDOWS is installed to, usually C:\] Extract the contents of the
    data.cab as you would a .zip file.
    Drill down and open WinHTTP_log.txt and gpresult.txt.
    Post their contents into your reply, please.

    MowGreen [MVP 2003-2009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


     
    MowGreen [MVP], Nov 13, 2008
    #17
  18. JP

    billcat Guest

    I use Antivir and did disable the Guard which is about all you can do without
    uninstalling Antivir. I didn't notice any conflict with AU Check. I often
    disable the Guard when installing software or adding updates and never
    noticed a problem.
    You should know that I used system restore after getting the "Administrators
    Only" error but the log you requested is still available:

    WinHTTP_log.txt ==

    Proxycfg settings WORKED. Note - If you are getting 0x8024402C when
    performing WU/MU scan, then see http://support.microsoft.com/?id=900936



    Microsoft (R) WinHTTP Default Proxy Configuration Tool
    Copyright (c) Microsoft Corporation. All rights reserved.

    Current WinHTTP proxy settings under:
    HKEY_LOCAL_MACHINE\
    SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\
    WinHttpSettings :

    Direct access (no proxy server).


    gpresult.txt ==

    Microsoft (R) Windows (R) 2000 Operating System Group Policy Result tool
    Copyright (C) Microsoft Corp. 1981-1999


    Created on Wednesday, November 12, 2008 at 1:14:35 PM


    Operating System Information:

    Operating System Type: Professional
    Operating System Version: 5.2.3790
    Terminal Server Mode: Not supported

    ###############################################################

    User Group Policy results for:

    BILL-ABIT\Bill

    Domain Name: BILL-ABIT
    Domain Type: None (Local user account)

    Roaming profile: (None)
    Local profile: C:\Documents and Settings\Bill

    The user is a member of the following security groups:

    BILL-ABIT\None
    \Everyone
    BUILTIN\Administrators
    BUILTIN\Users
    NT AUTHORITY\INTERACTIVE
    NT AUTHORITY\Authenticated Users
    NT AUTHORITY\This Organization
    \LOCAL
    NT AUTHORITY\NTLM Authentication

    The user has the following security privileges:

    Lock pages in memory
    Bypass traverse checking
    Manage auditing and security log
    Back up files and directories
    Restore files and directories
    Change the system time
    Shut down the system
    Force shutdown from a remote system
    Take ownership of files or other objects
    Debug programs
    Modify firmware environment values
    Profile system performance
    Profile single process
    Increase scheduling priority
    Load and unload device drivers
    Create a pagefile
    Adjust memory quotas for a process
    Remove computer from docking station
    Perform volume maintenance tasks
    Impersonate a client after authentication
    Create global objects


    ###############################################################

    Last time Group Policy was applied: Wednesday, November 12, 2008 at 12:56:19
    PM



    ###############################################################

    Computer Group Policy results for:



    Domain Name:
    Domain Type: Windows NT v4


    The computer is a member of the following security groups:

    BUILTIN\Administrators
    \Everyone
    NT AUTHORITY\Authenticated Users

    ###############################################################

    Last time Group Policy was applied: Wednesday, November 12, 2008 at 12:56:19
    PM


    ===============================================================


    The computer received "Registry" settings from these GPOs:

    Local Group Policy
    Revision Number: 65537
    Unique Name: Local Group Policy
    Domain Name:




    The following settings were applied from: Local Group Policy

    KeyName: Software\Policies\Microsoft\Messenger\Client
    ValueName: PreventAutoRun
    ValueType: REG_DWORD
    Value: 0x00000001




     
    billcat, Nov 14, 2008
    #18
  19. Lock pages in memory
    http://technet.microsoft.com/en-us/library/ms190730.aspx
    I'm not sure if that's the cause of the issue but, why did you enable
    that setting ? Are you working with an SQL database ?

    Antivir *usually* does not interfere with the installation of core
    system updating components.
    Forgot to ask if you checked the hosts file ... did you ?
    Also, check to see if there's an lmhosts file [not lmhosts.sam as that's
    just a sample file]. If there is, open it and see if it's pointing
    towards the v4 site.
    One thing we do know ... some 'thing' is definitely redirecting the
    system to the old site.
    Give this a shot, please. Go to Start > Run > type this into the Open:
    line and then click OK or press Enter

    wuauclt /detectnow

    Wait about 3-5 minutes or until no activity is showing in the local area
    connection icon. Open the WindowsUpdate.log and post at least the last
    50 or so lines of the log into your reply, please.
    Open the WU.log from Start > Run > type in, then click OK or press Enter

    %windir%\windowsupdate.log

    BTW, was this a clean reinstall of XP or a Repair Install ?


    MowGreen [MVP 2003-20009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============




     
    MowGreen [MVP], Nov 14, 2008
    #19
  20. JP

    RoseW Guest

    | Lock pages in memory
    | http://technet.microsoft.com/en-us/library/ms190730.aspx
    |
    | > Locking pages in memory is not required on 64-bit operating systems.
    |
    | I'm not sure if that's the cause of the issue but, why did you enable
    | that setting ? Are you working with an SQL database ?
    |
    | Antivir *usually* does not interfere with the installation of core
    | system updating components.
    | Forgot to ask if you checked the hosts file ... did you ?
    | Also, check to see if there's an lmhosts file [not lmhosts.sam as that's
    | just a sample file]. If there is, open it and see if it's pointing
    | towards the v4 site.
    | One thing we do know ... some 'thing' is definitely redirecting the
    | system to the old site.
    | Give this a shot, please. Go to Start > Run > type this into the Open:
    | line and then click OK or press Enter
    |
    | wuauclt /detectnow
    |
    | Wait about 3-5 minutes or until no activity is showing in the local area
    | connection icon. Open the WindowsUpdate.log and post at least the last
    | 50 or so lines of the log into your reply, please.
    | Open the WU.log from Start > Run > type in, then click OK or press Enter
    |
    | %windir%\windowsupdate.log
    |
    | BTW, was this a clean reinstall of XP or a Repair Install ?
    |
    |
    | MowGreen [MVP 2003-20009]
    | ===============
    | *-343-* FDNY
    | Never Forgotten
    | ===============
    <snip>
    I'm tagging on to this thread because I am on a Xp pro 64 bit - new on Oct
    9/08
    I'm getting the same situation at the windows update page....no scanning
    happens- an error in page results
    it is the address with V4 in it

    When you referenced the Au Check file in a post previous in this thread
    there is not a link or address as to where to download it
    'If no joy, go here, download and *save*: AU Check (v78a)
    Once the download completes close *all* open browsers and programs.
    Temp disable the installed AV/security suite
    Now run au_check_v78a_codeplex.exe and allow it some time to complete
    it's operation.'

    I do not have a host file in SysWow64/drivers but there is one in the
    system32. There are no update sites listed in that host file just 127.0.0.1
    localhost.


    I just followed your instructions to type the wuauclt/detectnow
    The log displayed that the downloads done yesterday were successful i.e. no
    updates required and it used the V6 address
    Last few lines of the log :
    008-11-14 17:16:35:968 764 5b8 PT + ServiceId =
    {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
    https://update.microsoft.com/v6/ClientWebService/client.asmx
    2008-11-14 17:16:36:671 764 5b8 Agent * Found 0 updates and 42 categories
    in search; evaluated appl. rules of 449 out of 804 deployed entities
    2008-11-14 17:16:36:671 764 5b8 Agent *********
    2008-11-14 17:16:36:671 764 5b8 Agent ** END ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2008-11-14 17:16:36:671 764 5b8 Agent *************
    2008-11-14 17:16:36:687 764 714 AU >>## RESUMED ## AU: Search for updates
    [CallId = {499885FD-8310-464A-812F-D4056197FFC2}]
    2008-11-14 17:16:36:687 764 714 AU # 0 updates detected
    2008-11-14 17:16:36:687 764 714 AU #########
    2008-11-14 17:16:36:687 764 714 AU ## END ## AU: Search for updates
    [CallId = {499885FD-8310-464A-812F-D4056197FFC2}]
    2008-11-14 17:16:36:687 764 714 AU #############
    2008-11-14 17:16:36:687 764 714 AU AU setting next detection timeout to
    2008-11-15 18:43:33
    2008-11-14 17:16:41:687 764 5b8 Report REPORT EVENT:
    {FCFC55F3-CD1D-40FE-97F1-9DE25DE815EF} 2008-11-14 17:16:36:671-0500 1 147
    101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success
    Software Synchronization Windows Update Client successfully detected 0
    updates.

    So its just the actual Microsoft Update Page link in the start menu that has
    a glitch i.e. producing V4 site
    Rose
     
    RoseW, Nov 14, 2008
    #20
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