Windows Update Error (Windows 98SE) when trying to update

Discussion in 'Windows Update' started by Randy Williams, Oct 27, 2003.

  1. Just installed Windows 98SE and want to get latest updates.

    I go to the Welcome to Windows Update screen and click on the little green
    arrow next to "Scan for updates."

    I immediately receive a "Windows Update Error" screen. Underneath it says:
    Windows Update has encountered an error and cannot display the requested
    page. Select from any of the following pages for information about Windows
    Update services, or send us feedback.

    There is no information about this very vague, unspecified error on the help
    pages.

    Any here know what this problem could be?
     
    Randy Williams, Oct 27, 2003
    #1
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  2. I am having the exact same problem, on XP Professional.
    error (0x800A138F)
    PLEASE HELP
     
    SolidSnake3035, Oct 27, 2003
    #2
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  3. Mow Green [MVP], Oct 27, 2003
    #3
  4. No your not :

    http://v4.windowsupdate.microsoft.com/troubleshoot/
    Under : Problem reaching Windows Update
    See : Error 0x800A138F displayed during Scan, 0x800C00008 shows in
    Windows Update.log

    In addition to the above suggested resolutions, check for the existence
    of a HOSTS file on your system. It can be opened in Wordpad. Search for
    this : a248.e.akamai.net . If you find this reference delete it, Save
    the HOSTS file and then close it.

    MowGreen [MVP]
    *-343-* Never Forgotten
     
    Mow Green [MVP], Oct 27, 2003
    #4
  5. Thank you for you response. I did everything suggested at the link you
    provided EXACTLY. There was no change. I did update Explorer from 5 to 6
    successfully, but that didn't help either. Exact same behaviour as described
    in original post.

    There is nothing else on this system right now, except Windows 98SE (except
    drivers for sound card and graphics card), so what could be stopping Update
    dead?
     
    Randy Williams, Oct 27, 2003
    #5
  6. Randy,

    Open either Windows Explorer or Internet Explorer. In the Address:
    window type or copy and paste this :
    C:\Windows\Windows Update.log
    This assumes that your WINDOWS root folder is on drive C:. The .log file
    will open in Notepad or Wordpad dependent on how big it is.
    Scroll down towards the bottom for the latest entries. Locate an error
    code(s) associated with the last failed attempt to access Windows
    Update. Then go here :
    http://v4.windowsupdate.microsoft.com/troubleshoot/
    and search for the error code(s) that you located. Start under the
    " Problem reaching Windows Update " heading. Do not limit yourself to
    that heading only if you can not find the error code(s) you located.
    If you can not find your specific error code(s) on the above page then
    post back here. ( If you can not access the Troubleshooter page than
    update your MSXML parser here :
    http://msdn.microsoft.com/library/default.asp?url=/downloads/list/xmlgeneral.asp
    Get MSXML Parser v.3.0 SP4 )

    BEFORE visiting the Windows Update site again, please confirm that these
    3 files are of all the same version number : iuctl.dll , iuengine.dll ,
    and Update Class (iuctl.inf , located in the WINDOWS\Downloaded Program
    Files). They should ALL be 5.3.3790.13 . Right click them, choose
    Properties, click the Version tab to confirm .

    ALSO, check the version number of your Windows Script Host . It is
    WSCRIPT.EXE and is located in the WINDOWS folder. Right click it, choose
    Properties, click the Version tab. The latest version is
    5.6.0.6626 . Since Windows Update is script dependent it is advisable to
    upgrade your WSH to the latest version :
    http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp


    MowGreen [MVP]
    *-343-* Never Forgotten
     
    Mow Green [MVP], Oct 27, 2003
    #6
  7. RESOLVED!

    It was the Date / Time issue. My computer thought it was 2056. So it
    couldn't talk to the MS server.

    Wouldn't have found this without following your advice.

    Computers are so simple, ... when you know how.

    Randy
     
    Randy Williams, Oct 28, 2003
    #7
  8. Randy Williams

    Guest Guest

    2056? whats up with that? lol
    Anyway. Mow Green, I don't know where to look for this
    HOST file. A little more specific please?
     
    Guest, Oct 28, 2003
    #8
  9. Ok I found the HOSTS thing, the crap you said wasn't
    there, so I don't know what to do...
     
    SolidSnake3035, Oct 28, 2003
    #9
  10. Mow Green [MVP], Nov 1, 2003
    #10
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