Windows Update failed on KB935509

Discussion in 'Windows Update' started by RHoffner, Jan 12, 2008.

  1. RHoffner

    RHoffner Guest

    The Windows Update could not be installed, i get the ErrorCode : 80004005
    Installation is Windows Vista Ultimate.
    Free Space on Drive C: 2,5 GB
    Hardware Sepc :
    Intel Core 2 Duo 6300
    2GB RAM
     
    RHoffner, Jan 12, 2008
    #1
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  2. RHoffner

    Ernst Klamer Guest

    I'm having the same problem with kb935509. Tried to fix the MBR, tried
    the stand alone installation, tried to change the boot sequence, don't
    have a comodore firewall and tried to install without virusscanner. I
    really have no clue anymore what to do. It keeps installing, rebooting
    and after 2 or three reboots, it has failed.

    Windows Vista Ultimate,
    no dual boot, no bitlocker installed.
     
    Ernst Klamer, Jan 14, 2008
    #2
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  3. RHoffner

    AlanKHunt Guest

    Me, too. i.e.,
    KB935509 "important" update repeatedly fails, with error code 80004005.
    I'm running Vista Ultimate on a high-end notebook PC (Fujitsu LifeBook
    N6420) with AVG Anti-Virus Free Edition, no dual-boot, no bitlocker, plenty
    of disk space (61GB free of 183GB total) and plenty of memory (2GB).
     
    AlanKHunt, Jan 14, 2008
    #3
  4. If you don't call or open a Support Incident, MS may not be aware of the
    scope of this problem, Ernst.

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB123456).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], Jan 14, 2008
    #4
  5. RHoffner

    Ernst Klamer Guest

    PA BEAR, thank you for your response and the link. I've sent an email
    to Microsoft. I hope they can help me. If I have a solution, I will
    post it here.
     
    Ernst Klamer, Jan 15, 2008
    #5
  6. RHoffner

    Joe H. Guest

    Add me to the list. Having this issue since MS offered this update. Tried
    installing it alone and still not work. Update History shows the manual
    install as successful, but also shows the AutoInstall as failed. What is MS
    thinking? The same update is shown BOTH failed & successful. I've already
    sent email. Hopefully, MS realizes that this is a problem for many.

    Machine specs: Vista Ultimate, Quadcore Q6600.
     
    Joe H., Jan 17, 2008
    #6
  7. And did YOU open a free support incident, too? If users don't report such
    problems, MS may never fix it! (Generally speaking, no one from MS monitors
    this peer-to-peer support newsgroup.)
     
    PA Bear [MS MVP], Jan 17, 2008
    #7
  8. RHoffner

    Ernst Klamer Guest

    So far, no luck. I received some emails from microsoft, trying to
    reset windows update. But still no luck. Today I didn't receive an
    email from microsoft, but hopefully tomorrow. Like Joe H., I also have
    the manaul update installed successfully, but the autoinstall is still
    indicated as failed. I will keep you informed, when I receive more
    info from microsoft.
     
    Ernst Klamer, Jan 17, 2008
    #8
  9. Thank you, Ernst.
     
    PA Bear [MS MVP], Jan 17, 2008
    #9
  10. RHoffner

    gadya Guest

    I am having the identical problem!
    I tried to log a support call as recommended but the support site was
    inaccessible (after login)!
     
    gadya, Jan 17, 2008
    #10
  11. Try calling.

    Repost:

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB123456).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], Jan 18, 2008
    #11
  12. RHoffner

    Ernst Klamer Guest

    No answer from MS today. I did however find this site:
    http://forums.windrivers.com/showthread.php?t=81176 with a possible
    solution for some of you.

    Unfortunately, it didn't work for me. It still keeps on restarting 3
    times, even in safe mode. But perhaps it works for one of you.

    1. Click the windows button, in the search box type
    system configuration
    2. On the boot tab, check the radio button for safe mode.
    3. Apply and OK
    4. DO NOT RESTART as requested - click restart later.
    5. Go to control panel, system
    6. Click on System Protection on the left
    7. Uncheck all the drives
    8. Confirm you want to turn off system restore.
    9. Go to control panel, windows updates
    10. View Updates
    11. Uncheck all updates except KB935509
    12. Install selected updates
    13. When it has installed, click the restart message and let the
    computer restart.
    14. When it restarts, it will restart into safe mode (having first
    shown the configuring updates message).
    15. Logon to your account
    16. Click the windows button and type in System configuration in the
    search box again
    17. Select boot tab and change it back to where it was (normal)
    18. Apply and ok and allow restart by clicking restart button that
    comes up.
    19. When the computer starts up again it should be in normal mode and
    you may get a message that Vista has blocked a start up item (right)
    click on the icon below the message and select run blocked startup
    item. It is just the system configuration message about having altered
    the system configuration.
    20. Check the box on the system configuration message to never show
    this again (don't worry it will the next time you use system
    configuration).
    21. Go back to control panel, windows updates and on the left, check
    view update history
    22. KB935509 should now be showing as successfully installed.
    23. Go back to control panel, system and maintenance, system
    protection and turn on system restore.

    24. Post whether this worked for you or not please!
     
    Ernst Klamer, Jan 18, 2008
    #12
  13. PA Bear [MS MVP], Jan 19, 2008
    #13
  14. RHoffner

    Ernst Klamer Guest

    I finally solved the problem. It had something to do with bitlocker,
    missing some important files. I don't know why it doesn't want to
    install the update but this is the solution that worked for me. You
    need a 256 MB USB drive or bigger (temporary).

    FIRST, MAKE A BACKUP!!!!

    1 To fix Bitlocker, I just configured Bitlocker according to this
    site: http://www.ehow.com/how_2101557_trusted-platform-module-tpm-chip.html

    2 After the restart, you don't have to turn on Bitlocker. Just leave
    it off, install your update and restart. It should then be
    successfull.

    3 Next thing is to remove the Bitlocker partition (1,5 GB), which has
    been created in the first step. I don't want to use it, so I used the
    instructions on this site: http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=1312214&SiteID=17

    Note that you cannot add the 1,5 GB to C:, only to D:, if the is
    adjacent to the Bitlocker partition. The above solution will move 1,5
    GB from C to D. If you don't want that, use another drive partitioning
    program, to relocate the free space.

    Also note that I had to use the Vista DVD twice in step 3. First to
    repair windows, as it "found problems with my computer" and, after a
    restart for the second time, to use the option "startup repair". This
    is not mentioned on the site in step 3, so it might not be applicable
    for everybody.

    Good luck.
     
    Ernst Klamer, Jan 19, 2008
    #14
  15. Same problem but I found another solution. I have a dual disk system, with
    vista installed on the second disc; boot manager grub.
    After several update failures - install, reboot vista, automatic reboot,
    install failure - I choose boot from second disc in BIOS boot menu, so
    skipping grub. With this no problems during update procedure were noticed.
     
    Hermann Landes, Feb 1, 2008
    #15
  16. RHoffner

    simon Guest

    Just great. I have dual boot with Grub on a single disk. Can't really bypass
    grub... I'm gonna toy around but it looks like I'm going for new clean
    install and I hate it.
     
    simon, Feb 20, 2008
    #16
  17. RHoffner

    simon Guest

    I had dual boot with grub. Linux and Vista on the same hard-disk. Grub
    chainloaded the vista bootloader.

    This is my fix to it:
    Download and use EasyBCD to restore the Vista Bootlader in the MBR, or if
    necessary use the Vista recovery dvd as well.
    Use EasyBCD to add a record to the vista bootloader pointing to my linux
    root/boot partition and let it install the neogrub bootloader.
    Also use EasyBCD to set the vista bootloader timeout to like 5secs so I
    don't have to actively select OS or wait 30secs

    All set to go. Vista loader does the master booting and the updates are
    happy and install successfully. Vista loader also points to linux "grub"
    loader which points to linux, linux failsafe AND back to vista ;P (from when
    grub was still the primary loader).

    It's a bit more complex/redundant than the reverse setup (grub pointing to
    the vista bootloader) and I might switch back now that the updates ares set.
     
    simon, Feb 20, 2008
    #17
  18. RHoffner

    krikke Guest

    For me, the bitlocker preparation (step 7 in ) fails with "Error Preparing
    Drive for BitLocker ... 0x80070005 Access denied." Sigh. What now?
     
    krikke, May 22, 2008
    #18
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