Windows Update fails with error code 8007066F

Discussion in 'Windows Update' started by KenRoy, May 30, 2008.

  1. KenRoy

    KenRoy Guest

    I am running Vista SP1 and Office 2007. The windows update fails when trying
    to install the Update for the 2007 Microsoft Office System (KB946691). The
    error code is 8007066F with no other information. I have searched the Help
    and Support and this Forum with no good answers.
     
    KenRoy, May 30, 2008
    #1
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  2. Crossposted to Office Update newsgroup]

    KB946691 is not an Office 2007 Update, it's a KB article telling you how to
    resolve the installation problem you encountered:

    You receive an error message when you try to install the 2007 Microsoft
    Office suite Service Pack 1
    [ignore the listed Errors]
    http://support.microsoft.com/kb/946691
     
    PA Bear [MS MVP], May 30, 2008
    #2
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  3. KenRoy

    dmeers Guest

    I am receiving an error code 8007066F trying to instal KB951338. Does anyone
    know what to do?

     
    dmeers, Aug 19, 2008
    #3
  4. KenRoy

    JoAnn Paules Guest

    Have you looked at
    http://www.microsoft.com/downloads/...A-E9C5-4F1E-B9A5-B2E47EC98EF1&displaylang=en?


    --

    JoAnn Paules
    MVP Microsoft [Publisher]
    Tech Editor for "Microsoft Publisher 2007 For Dummies"



     
    JoAnn Paules, Aug 19, 2008
    #4
  5. KenRoy

    dmeers Guest

    I tried downloading the link below and it would not take....it said I had a
    corrupt installation "something???". Anymore suggestions. Thanks!!

     
    dmeers, Aug 19, 2008
    #5
  6. KenRoy

    JoAnn Paules Guest

    Not without knowing exactly what that "something" is.

    --

    JoAnn Paules
    MVP Microsoft [Publisher]
    Tech Editor for "Microsoft Publisher 2007 For Dummies"



     
    JoAnn Paules, Aug 19, 2008
    #6
  7. KenRoy

    NikkiLund Guest

    I have looked at all the posts and nothing seems to be helping the situation.
    Did Ken Roy get his problem fixed? If so please let me know how you did it!

    Thank you.

     
    NikkiLund, Aug 19, 2008
    #7
  8. KenRoy

    dmeers Guest

    Ok, I ran it again.."The detection failed, this can be due to a corrupted
    installation database".

     
    dmeers, Aug 19, 2008
    #8
  9. KenRoy

    JoAnn Paules Guest

    Delete that file, download it again and try it.

    --

    JoAnn Paules
    MVP Microsoft [Publisher]
    Tech Editor for "Microsoft Publisher 2007 For Dummies"



     
    JoAnn Paules, Aug 20, 2008
    #9
  10. KenRoy

    dmeers Guest

    I'm sorry but which file do you want me to delete? The update file?

     
    dmeers, Aug 20, 2008
    #10
  11. KenRoy

    JoAnn Paules Guest

    Yes.

    --

    JoAnn Paules
    MVP Microsoft [Publisher]
    Tech Editor for "Microsoft Publisher 2007 For Dummies"



     
    JoAnn Paules, Aug 20, 2008
    #11
  12. KenRoy

    dmeers Guest

    I don't want to sound totally stupid, but I can't delete the update program
    because it failed to download. This peticular update has to do with
    Microsoft Power Point 2007 and I can't delete just the Power Point, I would
    have to delete my whole Microsoft Office 2007. Everytime I shut my computer
    down it tries to update this file, it is not a file or program because it
    won't let me download it.

     
    dmeers, Aug 21, 2008
    #12
  13. KenRoy

    SAber Guest

    I have an identical situation. Is a fix available?

     
    SAber, Aug 26, 2008
    #13
  14. KenRoy

    dmeers Guest

    No, I have not found one yet. I have talked with Sony too and they can't help.

     
    dmeers, Aug 26, 2008
    #14

  15. Since you are adding your Me too! several months after the OP
    it would help if you clarified exactly what you mean by "the situation." ; )

    However, often it helps to search for the decimal value of the last half of a hex code
    and try to get clues that way.

    http://msdn.microsoft.com/en-us/library/aa368542.aspx
    (Live Search at Microsoft.com for
    +1647 error codes -"total views"
    )
    <quote>
    ERROR_UNKNOWN_PATCH 1647
    The patch is not applied to this product. Available beginning with Windows Installer version 3.0.
    </quote>


    That would suggest that the update you got is not applicable to the product
    you have installed or is otherwise somehow unusable.

    E.g. if you got the update as an automatic update from Microsoft Updates (aka MU)
    you could try downloading whatever that is manually from the Microsoft Update
    Catalog (aka MUC) and try installing it instead.

    http://catalog.update.microsoft.com/v7/site/Search.aspx?q=KB946691


    Good luck

    Robert Aldwinckle
    ---

     
    Robert Aldwinckle, Aug 26, 2008
    #15
  16. KenRoy

    ShoopsBox Guest

    I am having the same error message and the exact same problem you are havinf
    dmeers. If anyone knows how to resolve this I would love to know as well.
    Thanks -SB

     
    ShoopsBox, Sep 5, 2008
    #16
  17. KenRoy

    Mary Sauer Guest

    Forum here with suggestions.
    http://community.spiceworks.com/topic/21854?page=1#entry-68433

    --
    Mary Sauer
    http://msauer.mvps.org/

     
    Mary Sauer, Sep 6, 2008
    #17
  18. KenRoy

    joelc Guest

    I am taking this opportunity to reply only in light of the unresolved
    issue.
    I am running Windows Vista 32 bit Home premium edition. I have Office
    2007 Enterprise Edition for students. All of these are not articles,
    they are Micosoft Office security updates that came to my system through
    microsoft update which is set to automatcially run and install found
    updates. All of these failed to install and received the error code
    8007066F.

    KB951596
    KB951944
    KB951808

    I have attempted to resolve through microsoft support but (the names
    are many and difficult to respell here) their time zone and mine do not
    match so when I can call them they are not open.

    I have "repaired" "uninstalled" and "reinstalled" office 2007, I have
    run office diagnostics, I have sent the support crew screen shots of all
    attempted procedures, yet not a sole person has told me what the error
    code actually means.

    What is a 8007066F error code? What causes it? Where does it come
    from? and I am truly curious about this---why is there no explanation
    of it on the microsoft error code system support web sites? The link
    that you get offered when an update fails for help with rejected windows
    updates (?) which then says that windows has nothing on the error code
    and then offers generic help links from microsoft support.

    I am thinking the error code has something to do with upgraded
    XP to Vista systems or the office software itself. I run spyware and
    antivirus software registry cleaner software regularly and have never
    had an incident on my system. However, I have even attempted to
    download the updates stand alone and install from the downloaded file,
    they rejected again with the same error code and I have also tried an
    install of the updates from a safe mode only to find out windows update
    on vista does not run when in safe mode.

    My experience with the error code goes all they way back to May
    which tells me the KB updates themselves are questionable(?).
    I have hidden the security updates so Vista will not try to reinstall
    them every time I turn my system on but I am truly at a loss
    for what to do. I cannot be up at 2am my time to tallk to
    a technician whose name I cannot even pronounce.

    I am open to any suggestions on fixes for the error code, I sure would
    like to know about it, and if anyone has ideas on what to do other than

    hide them so they will not constantly reoccur.

    Thanks for allowing this post, I welcome any help ideas on this.

    joelc
     
    joelc, Sep 14, 2008
    #18
  19. KenRoy

    BYU427 Guest

    The fix for error 8007066F

    My problem was more complex. Not only did I get this error code for Office
    updates, but I also got error code 1643 for all other updates. I was able to
    fix both of them. I’m not 100% sure that the first fix had anything to do
    with the second, so I’m going to tell you what I think will fix your problem
    alone, but I will also list other steps I took, just in case the two problems
    were tied together.

    The office fix was the LAST thing I did. I had two versions of Office 2003,
    then upgraded to 2007 Pro, then upgraded that to 2007 Enterprise. I also
    upgraded from XP to Vista. I don’t think it matters which version you have,
    the link below will guide you thru the steps you need to take to clear out
    any and every version of Office there is on your computer. Once they are
    COMPLETELY gone, you will be able to re-install and the updates will work
    just fine.

    http://support.microsoft.com/kb/928218/en-us

    It states that you should uninstall using the regular uninstall method
    instead of going through all of these steps. I used the uninstall on all of
    the versions I could, but it didn’t work on all of them (said I needed to
    verify the existence of the source files). FYI: I think Office12 is office
    2007 and Office11 is Office 2003. You will also need to look at
    http://support.microsoft.com/kb/322756/ as part of the process. All in all,
    following these steps took me about 3-4 hours.

    Before I fixed my Office problem, I thought I should fix and get any updates
    for Vista. The other piece of my problem was my .NET Framework. Somehow it
    got messed up, I assume during the upgrade to Vista. I found this .NET
    Framework cleanup tool:
    http://blogs.msdn.com/astebner/archive/2006/05/30/611355.aspx

    I had to reboot in safe mode for it to work. If you use the cleanup tool you
    have to re-install the .NET Framework again. Just search microsoft downloads
    for Re-distributable .NET 1.1 or 1.0, whatever you have.

    After fixing my .NET Framework, I also downloaded Windows Installer 4.5
    (KB942288). After downloading Windows Installer, I started on my Office 2007
    fix above. Again, I don’t think you will need to do the .NET fix or get
    windows Installer 4.5 to fix your Office updates.
     
    BYU427, Oct 7, 2008
    #19
  20. KenRoy

    BYU427 Guest

    The fix for error 8007066F

    My problem was more complex. Not only did I get this error code for Office
    updates, but I also got error code 1643 for all other updates. I was able to
    fix both of them. I’m not 100% sure that the first fix had anything to do
    with the second, so I’m going to tell you what I think will fix your problem
    alone, but I will also list every step I took, just in case the two problems
    were tied together.

    The office fix was the LAST thing I did. I had two versions of Office 2003,
    then upgraded to 2007 Pro, then upgraded that to 2007 Enterprise. I also
    upgraded from XP to Vista. I don’t think it matters which version you have,
    the link below will guide you thru the steps you need to take to clear out
    any and every version of Office there is on your computer. Once they are
    COMPLETELY gone (the regular uninstall does not completely remove Office),
    you will be able to re-install and the updates will work just fine.
    http://support.microsoft.com/kb/928218/en-us

    It states that you should uninstall using the regular uninstall method
    instead of going through all of these steps. I used the uninstall on all of
    the versions I could, but it didn’t work on all of them (said I needed to
    verify the existence of the source files). FYI: I think Office12 is office
    2007 and Office11 is Office 2003. You will also need to look at
    http://support.microsoft.com/kb/322756/ as part of the process. All in all,
    following these steps took me about 3-4 hours.

    Before I fixed my Office problem, I thought I should fix and get any updates
    for Vista. The other piece of my problem was my .NET Framework. Somehow it
    got messed up, I assume during the upgrade to Vista. I found this .NET
    Framework cleanup tool:
    http://blogs.msdn.com/astebner/archive/2006/05/30/611355.aspx
    I had to reboot in safe mode for it to work. If you use the cleanup tool you
    have to re-install your .NET Framework again. Just search MS downloads for
    Re-distributable .NET 1.1 or 1.0, whatever you have.

    After fixing my .NET Framework, I also downloaded Windows Installer 4.5
    (KB942288). After downloading Windows Installer, I started on my Office 2007
    fix above. Again, I don’t think you will need to do the .NET or get windows
    Installer 4.5 to fix your Office updates, but just in case I listed my fixes
    for those
     
    BYU427, Oct 7, 2008
    #20
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