Windows Update Fails with [Error number: 0x80072F78] on Windows Server 2003

Discussion in 'Windows Update' started by Jim Moon, Apr 5, 2005.

  1. Jim Moon

    Jim Moon Guest

    Any ideas, anybody? T

    Here's the WindowsUpdate.Log information:

    2005-04-05 10:55:00-0500 1796 1004 WU client succeeds
    CClientCallRecorder::EnumerateService
    2005-04-05 10:55:01-0500 1796 d10 WU client succeeds
    CClientCallRecorder::EnumerateService
    2005-04-05 10:55:03-0500 4212 654 Checking for different Redirector at:
    http://download.windowsupdate.com/ws03sp1/windowsupdate/redir/wuredir.cab
    2005-04-05 10:55:03-0500 4212 654 WinInet: Server file is not newer.
    Skipping download.
    2005-04-05 10:55:04-0500 4212 654 Successfully refreshed Redirector cab.
    2005-04-05 10:55:04-0500 4212 654 WinInet: Server file is not newer.
    Skipping download.
    2005-04-05 10:55:04-0500 4212 654 WinInet: Download speed is 73603 bytes/sec
    2005-04-05 10:55:04-0500 4212 654 WinInet: Successfully downloaded
    http://download.windowsupdate.com/v5a/windowsupdate/b/SelfUpdate/AU/x86/NetServer/en/wusetup.cab
    to file C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.cab
    2005-04-05 10:55:04-0500 4212 654 Loading inf file
    C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
    2005-04-05 10:55:04-0500 4212 654 Section name: cdm: Index: 0
    2005-04-05 10:55:04-0500 4212 654 Section name: iuengine: Index: 1
    2005-04-05 10:55:04-0500 4212 654 Section name: wuapi: Index: 2
    2005-04-05 10:55:04-0500 4212 654 Section name: wuauclt: Index: 3
    2005-04-05 10:55:04-0500 4212 654 Section name: wuauclt1: Index: 4
    2005-04-05 10:55:04-0500 4212 654 Section name: wuaucpl: Index: 5
    2005-04-05 10:55:04-0500 4212 654 Section name: wuaueng_WebSetup: Index: 6
    2005-04-05 10:55:04-0500 4212 654 Section name: wuaueng1: Index: 7
    2005-04-05 10:55:04-0500 4212 654 Section name: wuauserv_WebSetup: Index: 8
    2005-04-05 10:55:04-0500 4212 654 Section name: wucltui: Index: 9
    2005-04-05 10:55:04-0500 4212 654 Section name: wups: Index: 10
    2005-04-05 10:55:04-0500 4212 654 Section name: wups2: Index: 11
    2005-04-05 10:55:04-0500 4212 654 Required Version for binary
    C:\WINDOWS\system32\cdm.dll is: 5,7,3790,1425
    2005-04-05 10:55:04-0500 4212 654 Binary: C:\WINDOWS\system32\cdm.dll:
    Target version: 5.7.3790.1830 Required: 5.7.3790.1425
    2005-04-05 10:55:04-0500 4212 654 Required Version for binary
    C:\WINDOWS\system32\iuengine.dll is: 5,7,3790,1425
    2005-04-05 10:55:04-0500 4212 654 Binary: C:\WINDOWS\system32\iuengine.dll:
    Target version: 5.7.3790.1830 Required: 5.7.3790.1425
    2005-04-05 10:55:04-0500 4212 654 Required Version for binary
    C:\WINDOWS\system32\wuapi.dll is: 5,7,3790,1425
    2005-04-05 10:55:04-0500 4212 654 Binary: C:\WINDOWS\system32\wuapi.dll:
    Target version: 5.7.3790.1830 Required: 5.7.3790.1425
    2005-04-05 10:55:04-0500 4212 654 Required Version for binary
    C:\WINDOWS\system32\wuauclt.exe is: 5,7,3790,1425
    2005-04-05 10:55:04-0500 4212 654 Binary: C:\WINDOWS\system32\wuauclt.exe:
    Target version: 5.7.3790.1830 Required: 5.7.3790.1425
    2005-04-05 10:55:04-0500 4212 654 Required Version for binary
    C:\WINDOWS\system32\wuauclt1.exe is: 5,7,3790,1425
    2005-04-05 10:55:04-0500 4212 654 Binary: C:\WINDOWS\system32\wuauclt1.exe:
    Target version: 5.7.3790.1830 Required: 5.7.3790.1425
    2005-04-05 10:55:04-0500 4212 654 Required Version for binary
    C:\WINDOWS\system32\wuaucpl.cpl is: 5,7,3790,1425
    2005-04-05 10:55:04-0500 4212 654 Binary: C:\WINDOWS\system32\wuaucpl.cpl:
    Target version: 5.7.3790.1830 Required: 5.7.3790.1425
    2005-04-05 10:55:04-0500 4212 654 Required Version for binary
    C:\WINDOWS\system32\wuaueng.dll is: 5,7,3790,1425
    2005-04-05 10:55:04-0500 4212 654 Binary: C:\WINDOWS\system32\wuaueng.dll:
    Target version: 5.7.3790.1830 Required: 5.7.3790.1425
    2005-04-05 10:55:04-0500 4212 654 Required Version for binary
    C:\WINDOWS\system32\wuaueng1.dll is: 5,7,3790,1425
    2005-04-05 10:55:04-0500 4212 654 Binary: C:\WINDOWS\system32\wuaueng1.dll:
    Target version: 5.7.3790.1830 Required: 5.7.3790.1425
    2005-04-05 10:55:04-0500 4212 654 Required Version for binary
    C:\WINDOWS\system32\wucltui.dll is: 5,7,3790,1425
    2005-04-05 10:55:04-0500 4212 654 Binary: C:\WINDOWS\system32\wucltui.dll:
    Target version: 5.7.3790.1830 Required: 5.7.3790.1425
    2005-04-05 10:55:04-0500 4212 654 Required Version for binary
    C:\WINDOWS\system32\wups.dll is: 5,7,3790,1425
    2005-04-05 10:55:04-0500 4212 654 Binary: C:\WINDOWS\system32\wups.dll:
    Target version: 5.7.3790.1830 Required: 5.7.3790.1425
    2005-04-05 10:55:04-0500 4212 654 Required Version for binary
    C:\WINDOWS\system32\wups2.dll is: 5,7,3790,1425
    2005-04-05 10:55:04-0500 4212 654 Binary: C:\WINDOWS\system32\wups2.dll:
    Target version: 5.7.3790.1830 Required: 5.7.3790.1425
    2005-04-05 10:55:10-0500 1796 d10 WU client succeeds
    CClientCallRecorder::BeginFindUpdatesEx from WindowsUpdate with call id
    {7F6E8A4B-443A-460E-A472-003D3C1B25D5}
    2005-04-05 10:55:10-0500 1796 18c WU client executing call
    {7F6E8A4B-443A-460E-A472-003D3C1B25D5} of type Search Call
    2005-04-05 10:55:10-0500 1796 18c PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2005-04-05 10:55:10-0500 1796 18c PT: Using server URL
    https://ws03sp1.update.microsoft.com/v5a/ClientWebService/client.asmx
    2005-04-05 10:55:10-0500 1796 18c PT: Calling GetConfig on server
    2005-04-05 10:55:10-0500 1796 18c Add header for accept-encoding: xpress
    succeeded
    2005-04-05 10:55:10-0500 1796 18c Send failed with hr = 80072f78.
    2005-04-05 10:55:10-0500 1796 18c SendRequest failed with hr = 80072f78.
    Proxy List used: <https://GENOME-MARS;http://GENOME-MARS> Bypass List used :
    <<local>;genome-mars;mars.genome.uab.edu> Auth Schemes used : <>
    2005-04-05 10:55:10-0500 1796 18c GetConfig: 0x80072f78
    2005-04-05 10:55:10-0500 1796 18c PT: Cannot recover from fault,
    origin=GetConfig, hr=0x80072f78
    2005-04-05 10:55:10-0500 1796 18c Sync of Updates: 0x80072f78
    2005-04-05 10:55:10-0500 1796 18c WU client failed Searching for update with
    error 0x80072f78
    2005-04-05 10:55:10-0500 1796 18c WU client calls back to search call
    WindowsUpdate with code Call failed and error 0x80072f78
    2005-04-05 10:55:10-0500 1796 18c WU client completed and deleted call
    {7F6E8A4B-443A-460E-A472-003D3C1B25D5}
    2005-04-05 10:55:11-0500 4212 654 Operation failed due to earlier error,
    hr=80072F78
    2005-04-05 10:55:11-0500 4212 654 Unable to complete asynchronous search.
    (hr=80072F78)
     
    Jim Moon, Apr 5, 2005
    #1
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  2. Jim Moon

    Taurarian Guest

    Taurarian, Apr 6, 2005
    #2
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  3. Jim Moon

    Jim Moon Guest

    Taurarian,

    Thank you for taking the time to send those links.

    I had previously found the same information. I took the steps listed at
    http://support.microsoft.com/?kbid=836985.
    They did not help.

    The server is not running ISA Server, so the second link is not relevant to
    our situation.

    Thanks again,
    Jim
     
    Jim Moon, Apr 7, 2005
    #3
  4. Jim,
    Any significance to genome-mars? as seen in your log
    Proxy List used: <https://GENOME-MARS;http://GENOME-MARS> Bypass List used :
    <<local>;genome-mars;mars.genome.uab.edu> Auth Schemes used : <>

    Your error indicates "server reponse could not be parsed".

    Questions for you to cover possibilities:
    Was your system recently infected with crudware & did you clean it up?
    Is it possible your Winsock has been corrupted?
    Take a look at post by Scott on March 25 on error 80072F78.
    http://groups-beta.google.com/group...up:microsoft.public.*&rnum=8#4720d3723463efc8

    A search of an old archive of this group finds this response from Lucy Eby.
    <Quote>
    What proxy are you running?
    Error 0x80072F78 - Invalid Server Response this is typically due to proxy.

    Try the following:
    Check connection settings:
    Open Internet Explorer
    Select Tools > Internet Options > Connections > LAN Settings
    Check or uncheck the "Automatically Detect Settings" option.
    Apply changes, exit Internet Explorer then try Windows Update again.
    </Endquote>
     
    Maurice N ~ MVP, Apr 9, 2005
    #4
  5. P.S. I am taking the liberty of quoting more from Lucy:
    <Quote>
    The 0x80072F78 error typically is caused by proxy or firewall blocking issues.
    Do you have port 443 enabled?
    Can we try bypassing the proxy server to eliminate that possibility?
    Are you using a firewall?
    Are you blocking Active X controls?

    The following are critical sites for Windows Update, please ensure they are trusted.
    Windowsupdate.microsoft.com; V5.windowsupdate.microsoft.com;
    www.download.windowsupdate.com ; download.windowsupdate.com

    </quote>
     
    Maurice N ~ MVP, Apr 9, 2005
    #5
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