Windows update failure (0x80071a91)

Discussion in 'Windows Update' started by L0ne5tar, Jul 14, 2006.

  1. L0ne5tar

    L0ne5tar Guest

    [vista b2, x64]

    Hi,
    I've been unable to install any updates for a while now, it keeps failing
    with error code 0x80071a91. Ive tried manually installing with no luck either.

    heres a big snippet of todays windowsupdate.log:

    2006-07-15 19:26:21:399 3068 b30 Misc =========== Logging initialized
    (build: 6.0.5384.4, tz: +0100) ===========
    2006-07-15 19:26:21:399 3068 b30 Misc = Process:
    C:\Windows\system32\wusa.exe
    2006-07-15 19:26:21:399 3068 b30 Misc = Module:
    C:\Windows\system32\wuapi.dll
    2006-07-15 19:26:21:399 3068 b30 COMAPI ----------- COMAPI:
    IUpdateServiceManager::AddScanPackageService -----------
    2006-07-15 19:26:21:399 3068 b30 COMAPI - ServiceName = Windows Update
    Standalone Installer
    2006-07-15 19:26:21:399 3068 b30 COMAPI - ScanFileLocation =
    C:\e9a1f142b9bced747714\wsusscan.cab
    2006-07-15 19:26:21:446 992 ebc DtaStor Default service for AU is
    {7971F918-A847-4430-9279-4A52D1EFE18D}
    2006-07-15 19:26:21:446 3068 b30 COMAPI - Added scan package service,
    ServiceID = {9C62F2DD-FBA9-4D13-8B6E-800AC18946FE}
    2006-07-15 19:26:21:446 3068 b30 COMAPI -------------
    2006-07-15 19:26:21:446 3068 b30 COMAPI -- START -- COMAPI: Search
    [ClientId = wusa]
    2006-07-15 19:26:21:446 3068 b30 COMAPI ---------
    2006-07-15 19:26:21:446 3068 b30 COMAPI - Online = Yes; Ignore download
    priority = No
    2006-07-15 19:26:21:446 3068 b30 COMAPI - Criteria = "IsInstalled=0"
    2006-07-15 19:26:21:446 3068 b30 COMAPI - ServiceID =
    {9C62F2DD-FBA9-4D13-8B6E-800AC18946FE}
    2006-07-15 19:26:21:446 992 ebc Misc cached token 00000000000017A4 for
    elevated non admin
    2006-07-15 19:26:21:446 992 ebc Misc cached token 00000000000017A4 released
    2006-07-15 19:26:21:446 3068 b30 COMAPI <<-- SUBMITTED -- COMAPI: Search
    [ClientId = wusa]
    2006-07-15 19:26:21:461 992 dc8 Agent *************
    2006-07-15 19:26:21:461 992 dc8 Agent ** START ** Agent: Finding updates
    [CallerId = wusa]
    2006-07-15 19:26:21:461 992 dc8 Agent *********
    2006-07-15 19:26:21:633 992 dc8 PT +++++++++++ PT: Synchronizing server
    updates +++++++++++
    2006-07-15 19:26:21:633 992 dc8 PT + Offline serviceId =
    {9C62F2DD-FBA9-4D13-8B6E-800AC18946FE}
    2006-07-15 19:26:21:633 992 dc8 PT WARNING: Cached cookie has expired or
    new PID is available
    2006-07-15 19:26:24:602 992 dc8 PT +++++++++++ PT: Synchronizing extended
    update info +++++++++++
    2006-07-15 19:26:24:602 992 dc8 PT + Offline serviceId =
    {9C62F2DD-FBA9-4D13-8B6E-800AC18946FE}
    2006-07-15 19:26:24:664 992 dc8 Agent * Added update
    {1B218542-9862-4AC2-9D7E-DB415567D94D}.501 to search result
    2006-07-15 19:26:24:664 992 dc8 Agent * Found 1 updates and 17 categories
    in search
    2006-07-15 19:26:24:696 992 dc8 Agent *********
    2006-07-15 19:26:24:696 992 dc8 Agent ** END ** Agent: Finding updates
    [CallerId = wusa]
    2006-07-15 19:26:24:696 992 dc8 Agent *************
    2006-07-15 19:26:24:696 3068 2b4 COMAPI >>-- RESUMED -- COMAPI: Search
    [ClientId = wusa]
    2006-07-15 19:26:24:727 3068 2b4 COMAPI - Updates found = 1
    2006-07-15 19:26:24:727 3068 2b4 COMAPI ---------
    2006-07-15 19:26:24:727 3068 2b4 COMAPI -- END -- COMAPI: Search
    [ClientId = wusa]
    2006-07-15 19:26:24:727 3068 2b4 COMAPI -------------
    2006-07-15 19:26:26:533 992 b90 DnldMgr *********** DnldMgr: Copy update
    to cache [UpdateId = {0C8115D3-D105-4F3B-8472-C451EFA30AD9}.501] ***********
    2006-07-15 19:26:26:533 992 b90 DnldMgr Asking handler to generate
    non-range requests.
    2006-07-15 19:26:26:533 992 b90 Handler Generating request for CBS update
    0C8115D3-D105-4F3B-8472-C451EFA30AD9 in sandbox
    C:\Windows\SoftwareDistribution\Download\81c718e90bc0cdc5cfb570c751b78acf
    2006-07-15 19:26:26:533 992 b90 Handler Selected payload type is
    ptSelfContained
    2006-07-15 19:26:26:533 992 b90 Handler Detected download state is dsStart
    2006-07-15 19:26:26:533 992 b90 Handler Adding KB922045.cab (entire file)
    to request list.
    2006-07-15 19:26:26:533 992 b90 Handler Request generation for CBS update
    complete with hr=0x0 and pfResetSandbox=0
    2006-07-15 19:26:26:595 992 b90 DnldMgr Asking handler to generate
    non-range requests.
    2006-07-15 19:26:26:595 992 b90 Handler Generating request for CBS update
    0C8115D3-D105-4F3B-8472-C451EFA30AD9 in sandbox
    C:\Windows\SoftwareDistribution\Download\81c718e90bc0cdc5cfb570c751b78acf
    2006-07-15 19:26:26:595 992 b90 Handler Selected payload type is
    ptSelfContained
    2006-07-15 19:26:26:595 992 b90 Handler Detected download state is
    dsHavePackage
    2006-07-15 19:26:26:970 992 b90 Handler Request generation for CBS update
    complete with hr=0x0 and pfResetSandbox=0
    2006-07-15 19:26:27:048 3068 b30 COMAPI -------------
    2006-07-15 19:26:27:048 3068 b30 COMAPI -- START -- COMAPI: Install
    [ClientId = wusa]
    2006-07-15 19:26:27:048 3068 b30 COMAPI ---------
    2006-07-15 19:26:27:048 3068 b30 COMAPI - Allow source prompts: Yes;
    Forced: No; Force quiet: No
    2006-07-15 19:26:27:048 3068 b30 COMAPI - Updates in request: 1
    2006-07-15 19:26:27:048 3068 b30 COMAPI - ServiceID =
    {9C62F2DD-FBA9-4D13-8B6E-800AC18946FE}
    2006-07-15 19:26:27:048 992 b90 Misc cached token 00000000000019DC for
    elevated non admin
    2006-07-15 19:26:27:048 992 b90 Misc cached token 00000000000019DC released
    2006-07-15 19:26:27:064 3068 b30 COMAPI - Updates to install = 1
    2006-07-15 19:26:27:064 3068 b30 COMAPI <<-- SUBMITTED -- COMAPI: Install
    [ClientId = wusa]
    2006-07-15 19:26:27:079 992 dc8 Agent *************
    2006-07-15 19:26:27:079 992 dc8 Agent ** START ** Agent: Installing
    updates [CallerId = wusa]
    2006-07-15 19:26:27:079 992 dc8 Agent *********
    2006-07-15 19:26:27:079 992 dc8 Agent * Updates to install = 1
    2006-07-15 19:26:27:079 992 dc8 Agent * Title = <NULL>
    2006-07-15 19:26:27:079 992 dc8 Agent * UpdateId =
    {1B218542-9862-4AC2-9D7E-DB415567D94D}.501
    2006-07-15 19:26:27:079 992 dc8 Agent * Bundles 1 updates:
    2006-07-15 19:26:27:079 992 dc8 Agent *
    {0C8115D3-D105-4F3B-8472-C451EFA30AD9}.501
    2006-07-15 19:26:53:517 992 dc8 Agent WARNING: Failed SRSetRestorePoint
    call with win32 error -2147212529
    2006-07-15 19:26:53:533 992 dc8 Handler Attempting to create remote handler
    process as LIVINGROOM\Al in session 2
    2006-07-15 19:26:55:095 992 dc8 DnldMgr Preparing update for install,
    updateId = {0C8115D3-D105-4F3B-8472-C451EFA30AD9}.501.
    2006-07-15 19:26:55:142 2676 ca4 Misc =========== Logging initialized
    (build: 6.0.5384.4, tz: +0100) ===========
    2006-07-15 19:26:55:142 2676 ca4 Misc = Process:
    C:\Windows\system32\wuauclt.exe
    2006-07-15 19:26:55:142 2676 ca4 Misc = Module:
    C:\Windows\system32\wuaueng.dll
    2006-07-15 19:26:55:142 2676 ca4 Handler :::::::::::::
    2006-07-15 19:26:55:142 2676 ca4 Handler :: START :: Handler: CBS Install
    2006-07-15 19:26:55:142 2676 ca4 Handler :::::::::
    2006-07-15 19:26:55:158 2676 ca4 Handler Starting install of CBS update
    0C8115D3-D105-4F3B-8472-C451EFA30AD9
    2006-07-15 19:26:55:158 2676 ca4 Handler Package identity:
    922045~31bf3856ad364e35~amd64~~6.0.0.1
    2006-07-15 19:26:57:595 2676 ff0 Handler FATAL: CBS called Error with
    0x80071a91,
    2006-07-15 19:26:57:595 2676 ca4 Handler FATAL: Completed install of CBS
    update with type=0, requiresReboot=1, installerError=1, hr=0x80071a91
    2006-07-15 19:26:57:595 2676 ca4 Handler :::::::::
    2006-07-15 19:26:57:595 2676 ca4 Handler :: END :: Handler: CBS Install
    2006-07-15 19:26:57:595 2676 ca4 Handler :::::::::::::
    2006-07-15 19:26:57:611 992 dc8 DnldMgr *********** DnldMgr: New download
    job [UpdateId = {B565522F-8778-4673-8B4B-E67327C3B530}.101] ***********
    2006-07-15 19:26:57:611 992 dc8 DnldMgr * Update is not allowed to
    download due to regulation.
    2006-07-15 19:26:57:611 992 dc8 DnldMgr *********** DnldMgr: New download
    job [UpdateId = {74C6A64C-DB59-43C5-9279-23F422A85B14}.101] ***********
    2006-07-15 19:26:57:611 992 dc8 DnldMgr * Update is not allowed to
    download due to regulation.
    2006-07-15 19:26:57:611 992 dc8 DnldMgr *********** DnldMgr: New download
    job [UpdateId = {FFA6BD20-0900-4980-ADDA-4859CDD6BDB6}.103] ***********
    2006-07-15 19:26:57:611 992 dc8 DnldMgr * Update is not allowed to
    download due to regulation.
    2006-07-15 19:26:57:611 992 dc8 DnldMgr *********** DnldMgr: New download
    job [UpdateId = {1A2BA2C6-166B-45D5-ABF8-B7B262FBDEBF}.101] ***********
    2006-07-15 19:26:57:611 992 dc8 DnldMgr * Update is not allowed to
    download due to regulation.
    2006-07-15 19:26:57:611 992 dc8 DnldMgr *********** DnldMgr: New download
    job [UpdateId = {37FD5118-E283-4356-B39A-B0449078E178}.103] ***********
    2006-07-15 19:26:57:611 992 dc8 DnldMgr * Update is not allowed to
    download due to regulation.
    2006-07-15 19:26:57:611 992 dc8 DnldMgr *********** DnldMgr: New download
    job [UpdateId = {CAA06EA1-45DC-4EE9-B16F-3CF98487B4A0}.103] ***********
    2006-07-15 19:26:57:611 992 dc8 DnldMgr * Update is not allowed to
    download due to regulation.
    2006-07-15 19:26:57:611 992 dc8 DnldMgr *********** DnldMgr: New download
    job [UpdateId = {32A436C2-DED2-4D30-8CEE-C40E5556D538}.104] ***********
    2006-07-15 19:26:57:626 992 dc8 DnldMgr * Update is not allowed to
    download due to regulation.
    2006-07-15 19:26:57:658 992 dc8 Agent *********
    2006-07-15 19:26:57:658 992 dc8 Agent ** END ** Agent: Installing
    updates [CallerId = wusa]
    2006-07-15 19:26:57:658 992 dc8 Agent *************
    2006-07-15 19:26:57:673 992 eb0 AU AU setting pending client directive to
    'Reboot Pending'
    2006-07-15 19:26:57:673 992 eb0 AU #############
    2006-07-15 19:26:57:673 992 eb0 AU ## START ## AU: Search for updates
    2006-07-15 19:26:57:673 992 eb0 AU #########
    2006-07-15 19:26:57:673 992 eb0 Misc cached token 0000000000001484 for
    elevated non admin
    2006-07-15 19:26:57:673 992 eb0 Misc cached token 00000000000019DC for
    elevated non admin
    2006-07-15 19:26:57:673 992 eb0 Misc cached token 0000000000001484 released
    2006-07-15 19:26:57:673 992 eb0 AU <<## SUBMITTED ## AU: Search for updates
    [CallId = {1B6E709C-DFBF-47E3-B8D6-0260DADFD0B5}]
    2006-07-15 19:26:57:673 3068 fec COMAPI >>-- RESUMED -- COMAPI: Install
    [ClientId = wusa]
    2006-07-15 19:26:57:673 3068 fec COMAPI - Install call complete (succeeded
    = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
    2006-07-15 19:26:57:673 992 c58 Agent *************
    2006-07-15 19:26:57:673 992 c58 Agent ** START ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2006-07-15 19:26:57:673 992 c58 Agent *********
    2006-07-15 19:26:57:673 3068 fec COMAPI - Reboot required = Yes
    2006-07-15 19:26:57:673 3068 fec COMAPI - WARNING: Exit code = 0x00000000;
    Call error code = 0x80240022
    2006-07-15 19:26:57:673 3068 fec COMAPI ---------
    2006-07-15 19:26:57:673 3068 fec COMAPI -- END -- COMAPI: Install
    [ClientId = wusa]
    2006-07-15 19:26:57:673 3068 fec COMAPI -------------
    2006-07-15 19:26:59:939 992 c58 Misc cached token 00000000000019DC released
    2006-07-15 19:26:59:986 992 c58 Agent * Added update
    {CC63B67F-2A39-41EC-B0B0-7DC740F88FE1}.103 to search result
    2006-07-15 19:26:59:986 992 c58 Agent * Added update
    {5DC97012-1FE3-4621-AD2D-48B0130F4FFF}.103 to search result
    2006-07-15 19:26:59:986 992 c58 Agent * Added update
    {682B0C9E-93DF-41DF-B718-880CECAA1F35}.103 to search result
    2006-07-15 19:26:59:986 992 c58 Agent * Added update
    {11B63D97-0D7D-4109-91C0-B199D5E090AD}.103 to search result
    2006-07-15 19:26:59:986 992 c58 Agent * Added update
    {249918EE-3CDA-40B0-B123-069FA8DFFB97}.104 to search result
    2006-07-15 19:26:59:986 992 c58 Agent * Added update
    {AA11806B-957C-48BD-9A9B-3D33A4F51D69}.101 to search result
    2006-07-15 19:26:59:986 992 c58 Agent * Added update
    {C5AFF183-81C7-4A09-B778-49856E634A23}.101 to search result
    2006-07-15 19:26:59:986 992 c58 Agent * Added update
    {A1C88A16-8340-453E-BF52-0782DDFF71DE}.101 to search result
    2006-07-15 19:26:59:986 992 c58 Agent * Found 8 updates and 20 categories
    in search
    2006-07-15 19:27:00:033 992 c58 Agent *********
    2006-07-15 19:27:00:033 992 c58 Agent ** END ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2006-07-15 19:27:00:033 992 c58 Agent *************
    2006-07-15 19:27:00:033 992 c58 AU >>## RESUMED ## AU: Search for updates
    [CallId = {1B6E709C-DFBF-47E3-B8D6-0260DADFD0B5}]
    2006-07-15 19:27:00:033 992 c58 AU # 8 updates detected
    2006-07-15 19:27:00:033 992 c58 AU #########
    2006-07-15 19:27:00:033 992 c58 AU ## END ## AU: Search for updates
    [CallId = {1B6E709C-DFBF-47E3-B8D6-0260DADFD0B5}]
    2006-07-15 19:27:00:033 992 c58 AU #############
    2006-07-15 19:27:02:626 992 ef8 Report REPORT EVENT:
    {6F4E60D8-BE78-4767-BBB6-0F70691D4726} 2006-07-15
    19:26:57:626+0100 1 182 101 {1B218542-9862-4AC2-9D7E-DB415567D94D} 501 80071a91 wusa Failure Content
    Install Installation Failure: Windows failed to install the following update
    with error 0x80071a91: Vista Security Updates for KB922045.
    2006-07-15 19:27:12:673 992 eb0 AU AU found 1 sessions to launch client into
    2006-07-15 19:27:12:673 992 eb0 AU Launched new AU client for directive
    'Reboot Pending', session id = 0x2
    2006-07-15 19:27:12:689 2704 32c Misc =========== Logging initialized
    (build: 6.0.5384.4, tz: +0100) ===========
    2006-07-15 19:27:12:689 2704 32c Misc = Process:
    C:\Windows\system32\wuauclt.exe
    2006-07-15 19:27:12:689 2704 32c AUClnt Launched Client UI process
    2006-07-15 19:27:12:751 2704 32c Misc =========== Logging initialized
    (build: 6.0.5384.4, tz: +0100) ===========
    2006-07-15 19:27:12:751 2704 32c Misc = Process:
    C:\Windows\system32\wuauclt.exe
    2006-07-15 19:27:12:751 2704 32c CltUI AU client got new directive = 'Reboot
    Pending', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return = 0
    2006-07-15 19:27:12:767 992 cbc AU AU setting client response for sessionId
    0x2 to 'Pending'
    2006-07-15 19:27:27:767 992 eb0 AU AU found 1 sessions to launch client into
    2006-07-15 19:28:16:423 3068 b30 CltUI FATAL: Failed to open
    Microsoft.WindowsUpdate page "pageSettings", hr=80004002
    2006-07-15 19:28:16:423 3068 b30 COMAPI WARNING: Unable to show Automatic
    Updates control panel, hr=80004002
    2006-07-15 19:28:49:501 3068 b30 COMAPI ----------- COMAPI:
    IUpdateServiceManager::RemoveService -----------
    2006-07-15 19:28:49:501 3068 b30 COMAPI - ServiceId =
    {9c62f2dd-fba9-4d13-8b6e-800ac18946fe}
    2006-07-15 19:28:49:704 992 cbc Agent WARNING: could not delete
    Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\9c62f2dd-fba9-4d13-8b6e-800ac18946fe service registry key 0x80070002
    2006-07-15 19:28:49:704 992 cbc Agent WARNING: Failed to delete service
    from the backup store, error = 0x80070002
    2006-07-15 19:28:49:704 3068 b30 COMAPI IUpdateService removing volatile
    scan package service, serviceID = {9C62F2DD-FBA9-4D13-8B6E-800AC18946FE}
    2006-07-15 19:28:49:704 992 fcc Agent WARNING: WU client fails
    CClientCallRecorder::RemoveService with error 0x80248014
    2006-07-15 19:28:49:704 3068 b30 COMAPI WARNING: ISusInternal::RemoveService
    failed, hr=80248014
     
    L0ne5tar, Jul 14, 2006
    #1
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  2. L0ne5tar

    rude.boy.13 Guest


    What are the specs on your machine. I'm having a similar issue. Beta
    2 build 5384 x86. I'm running a Dell Optiplex GX620. Pretty much the
    standard build from Dell, but with 4 gigs of RAM, a Radeon X600 GFX
    card, and a 160 GB SATA drive.
     
    rude.boy.13, Jul 25, 2006
    #2
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  3. (cross-post added to WSUS and Vista General)

    The error code you are complaining about has not been seen
    in this newsgroup (WU) before. In fact I can't even find it documented
    by its hex value in the usual place. FWIW my guess would be
    that it could be a hexidecimal use of this code:


    http://msdn.microsoft.com/library/d...debug/base/system_error_codes__6000-8199_.asp
    (MSN search for
    6801 microsoft codes site:microsoft.com
    )

    <quote>
    ERROR_RM_NOT_ACTIVE
    6801 Transaction support within the specified file system resource manager
    is not started or was shutdown due to an error.
    </quote>


    In that case I don't think that there is sufficient information in this log.
    You could try supplementing it by invoking verbose logging
    as documented in this article:

    <title>How to read the Windowsupdate.log file</title>
    http://support.microsoft.com/default.aspx?kbid=902093

    Or supplement it using FileMon (freeware from SysInternals,

    See if there is more information in the log created during the install.
    Usually they are given a filename equal to the update name with an
    extension of .log. However, if you aren't sure what filenames diagnostics
    are being recorded under you could search for all files which changed
    on the date of the update and sort by that field. Then scroll to find files
    which changed during the exact interval that the update was running.
    Then drag likely looking names to a Notepad window to test them
    for (human) readability.


    Reproduced below for the benefit of new readers.

    FWIW I think that this is the most signficant data from it:

    </extracts>


    WUSA is not something I am familiar with.
    I suspect it may be Windows Update Service Agent
    in which case WU might not be the best newsgroup
    for diagnosing this problem normally anyway.

    Therefore I am cross-posting this to both the WSUS
    and Vista General newsgroups.

    I suspect you are posting using the Vista Help site
    which does not make clear that the last 5 items in its
    list of "Vista newsgroups" are in fact not specifically
    for Vista. Unfortunately, it restricts access to only
    the newsgroups it lists and the WSUS NG is not included
    in that portal. In order to search there and read other
    threads via the web interface to newsgroups you will need
    to find a more general portal; otherwise simply
    use your Windows Mail app to see all msnews NG.
    If WM works the same as OE you may be able
    to start that by copying this URL to your Address bar
    and pressing Enter:

    news://msnews.microsoft.com/


    HTH

    Robert Aldwinckle
    ---

     
    Robert Aldwinckle, Jul 26, 2006
    #3
  4. L0ne5tar

    MARK Guest

    DID YOU EVER FIGURE OUT THAT CODE CUZ IM HAVING THAT SAME PROBLEM, iF YOU DID
    PLEASE HELP, IM RUNNING B2 32BIT
     
    MARK, Aug 17, 2006
    #4
  5. L0ne5tar

    MARK Guest

    Did you ever figure out what that code meant, Im having the same problem with
    my computer as well. Ive been asking for help, no one seems to know, If you
    did please help me

    My email is

     
    MARK, Aug 17, 2006
    #5
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