windows update failure - office 2003 (kb918419 and others)

Discussion in 'Windows Update' started by hartley, Jul 30, 2006.

  1. hartley

    hartley Guest

    given what i have read - here is the windowsupdate.log file - last 20 lines
    or so... i can not update the security patches for office 2003...

    kb918419
    kb914455
    kb17151
    kb919031

    fails over and oaver - help!!!

    thanks



    2006-07-29 23:12:45 1140 508 AU AU setting pending client directive to
    'Install Approval'
    2006-07-29 23:12:45 1140 508 AU #############
    2006-07-29 23:12:45 1140 508 AU ## START ## AU: Search for updates
    2006-07-29 23:12:45 1140 508 AU #########
    2006-07-29 23:12:45 1140 508 AU <<## SUBMITTED ## AU: Search for updates
    [CallId = {766C9EB8-DB98-4A5A-8CE3-8A7F3876D1D8}]
    2006-07-29 23:12:45 1140 568 Agent *************
    2006-07-29 23:12:45 1140 568 Agent ** START ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2006-07-29 23:12:45 1140 568 Agent *********
    2006-07-29 23:12:59 1140 508 AU WARNING: AU found no suitable session to
    launch client in
    2006-07-29 23:13:26 1140 508 AU AU found 1 sessions to launch client into
    2006-07-29 23:13:26 1140 508 AU Launched new AU client for directive
    'Install Approval', session id = 0x0
    2006-07-29 23:13:26 472 ac0 Misc =========== Logging initialized (build:
    5.8.0.2469, tz: -0400) ===========
    2006-07-29 23:13:26 472 ac0 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
    2006-07-29 23:13:26 472 ac0 AUClnt Launched Client UI process
    2006-07-29 23:13:26 472 ac0 AUClnt AU client got new directive = 'Install
    Approval', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
    0x00000000
    2006-07-29 23:13:26 472 ac0 AUClnt AU client creating UI plugin,
    clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
    2006-07-29 23:13:26 1140 404 AU AU setting client response for sessionId 0x0
    to 'Pending'
    2006-07-29 23:13:29 1140 568 Agent * Added update
    {2E09075D-E475-4A72-9C09-32D418B62953}.100 to search result
    2006-07-29 23:13:29 1140 568 Agent * Added update
    {872266B6-1140-446A-8778-3E2987DF94B3}.100 to search result
    2006-07-29 23:13:29 1140 568 Agent * Added update
    {370CD27E-CAD9-4383-93E5-22876A32A5EC}.100 to search result
    2006-07-29 23:13:29 1140 568 Agent * Added update
    {35E6C075-75F1-4DA3-8F42-D04916012694}.100 to search result
    2006-07-29 23:13:29 1140 568 Agent * Found 4 updates and 18 categories in
    search
    2006-07-29 23:13:29 1140 568 Agent *********
    2006-07-29 23:13:29 1140 568 Agent ** END ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2006-07-29 23:13:29 1140 568 Agent *************
    2006-07-29 23:13:29 1140 568 AU >>## RESUMED ## AU: Search for updates
    [CallId = {766C9EB8-DB98-4A5A-8CE3-8A7F3876D1D8}]
    2006-07-29 23:13:29 1140 568 AU # 4 updates detected
    2006-07-29 23:13:29 1140 568 AU #########
    2006-07-29 23:13:29 1140 568 AU ## END ## AU: Search for updates [CallId
    = {766C9EB8-DB98-4A5A-8CE3-8A7F3876D1D8}]
    2006-07-29 23:13:29 1140 568 AU #############
    2006-07-29 23:18:25 1140 7cc AU AU setting client response for sessionId 0x0
    to 'Active'
    2006-07-29 23:18:27 1140 bf8 AU AU setting client response for sessionId 0x0
    to 'Pending'
     
    hartley, Jul 30, 2006
    #1
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  2. hartley

    Rex Guest

    I too am having the same problem with these updates. I am not computer
    literate so these explanations tell me there is a problem but did not tell me
    in plain english how to fix this problem.
    --
    008


     
    Rex, Jul 30, 2006
    #2
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  3. First, try disabling any third-party anti-virus, anti-malware (e.g.
    SpySweeper), anti-BHO, firewall, or download accelerator application.
    (Enable Windows Firewall if you disabled a third-party fireall). Then try
    the updates again.

    If that doesn't work, then it seems likely that your Office 2003
    installation is damaged. Have you at any time recently used a so-called
    "Registry Cleaner"? If so, it is possible that your registry is now damaged
    in respect of the Office 2003 entries.

    For instance, the Windows Live Safety Center registry scan might cause these
    problems.

    If this case applies to you, you should back your system up to a time before
    you used the registry cleaner.

    To restore from the backup made by the Windows Live Safety Center, do the
    following:

    1. Use control panel "Folder Options", tab "View", to enable "Show hidden
    files
    and folders", and un-check "Hide extensions for known file types".

    2. Close all Internet Explorer windows.

    3. Use Windows Explorer to navigate to folder:

    C:\Documents and Settings\<user>\Application Data\Windows Live Safety
    Center\BackUp\

    and double-click the .reg file previously created by the Microsoft Safety
    registry cleanup.

    Please report back whether this fixes your problem.

    If the above does not work, you can try:

    1. In any Office 2003 application, pull down Help, and select "Detect and
    Repair" (it might require the Office installation CD-ROM).

    2. Uninstall Office 2003 completely, and re-install, then apply the latest
    Office 2003 Service Pack and all pending Office 2003 updates.

    In addition, this might be relevant: http://support.microsoft.com/kb/884298
     
    Robin Walker [MVP], Jul 30, 2006
    #3
  4. hartley

    CO-DBA-SC-EL Guest

    I have the same problem as the OP trying to help a hapless user with a Win2K
    machine.

    Install/Repair Office 2003 through the Control Panel Add/Remove Programs
    would also fail with an unspecified error after 30 minutes of churning.

    The fix was to do the registry change specified in
    http://support.microsoft.com/kb/884298, then run Install/Repair Office 2003
    through the Control Panel Add/Remove Programs, then do the Windows Update
    installation of the Office 2003 patches.

    At least that is what it takes to get it going. After a very, very long
    "Initializing installation" delay, it has now installed 2 successfully and
    is working on the 3rd.

    Maybe someone at Microsoft could be proactive on this and put the correct
    updated information in the KB in a place where it can be found.

    C_O
     
    CO-DBA-SC-EL, Jul 31, 2006
    #4
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