Windows Update Failure; Tech Abaondoned Me

Discussion in 'Windows Update' started by STurbo, Jul 30, 2006.

  1. STurbo

    STurbo Guest

    Hi,

    When trying to access the WindowsUpdate site I am prompted to install the
    new version of the WindowsUpdate Software, the install starts fine and gets
    all the way through "Registering" 100%, then displays "Error".

    It says "the page you are trying to view cannot be displayed" It shows
    error 0x800A138F and 0x80070005.

    I have searched through the NewsGroup postings but none could solve the
    problem.

    I searched through the Frequently asked Questions & Find Solutions
    categories but none helped either.

    I then contacted the Online assisted Support, and they tried to walk through
    the steps, but after they all failed, the last response was to use the
    "Repair Feature of the XP disc." I tried it and nothing changed, and then
    they would not respond back after that, I sent several emails, but they
    basically abandoned me.

    If anyone could point me in a direction I would be grateful.
     
    STurbo, Jul 30, 2006
    #1
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  2. Please ensure that:
    - you are logged in as a local Administrator;
    - you are using Internet Explorer with full rights (and not with restricted
    rights such as via "DropMyRights" and similar utilities).

    Please disable all third-party anti-virus, anti-malware, download
    accelerators, and so on. Does that fix the problem?

    I understand that you have already done a full "Repair" re-installation of
    Windows (takes up to an hour). Is that correct? If so, the problem will
    not be with the installed system files, but might remain in the Registry, as
    a repair re-installation does not overwrite all registry entries.

    800a138f is a JavaScript error, and suggests that resources required by
    JavaScript are missing. Possibly this is due to missing DLL registrations.
    Try downloading Dial-a-Fix from http://wiki.djlizard.net/Dial-a-fix_beta and
    use its repair options for Windows Update, and its re-registration options
    for Internet Explorer etc.

    If a Repair re-installation has not fixed the problem, then you are very
    close to having to re-format the hard disk and install a fresh copy of
    Windows. So let's hope someone comes up with a fix for you.
     
    Robin Walker [MVP], Jul 30, 2006
    #2
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  3. STurbo

    STurbo Guest

    Robin,

    Thanks for the reply, yes I did do the "repair" funtcion took about 40
    minutes, but everything was still the same.

    I forgot to mention that in the Update log, it listed three binary failures.
    I don't remember what they were right now(I am on my work computer at the
    moment).

    I will try the link you posted. I am mostly upset because the "Online
    techs," seem to be reading off a set script rather then providing individual
    case help, and all the info and suggestions they provide seem to be the same
    as in the NewsGroup.
     
    STurbo, Jul 30, 2006
    #3
  4. 0x800A138F

    Step 1:
    Verify that your computer's date and time are accurate and that the Internet
    Explorer language option is not empty.
    To check the language setting in Internet Explorer:
    1. Click "Tools" and then choose "Internet Options"
    2. Click the "Languages" button
    3. Make sure at least one language is listed in the "Language Options"
    dialog.

    When checking your date (including the year) and time, also check the
    Internet Time and Time Zone. Double click on the date/time in the
    notification/system tray area, select Internet Time Tab and then select
    update now. If it's not already checked, check automatically synchronize
    with an Internet Time Server - WinXP.

    Step 2:
    Also check these settings:
    1. Tools > Internet Options > Advanced
    2. Scroll down to the Security Settings.
    3. Make sure that the two boxes are checked that say "Enable SSL 2" or
    "Enable SSL 3".
    4. Uncheck "Check for server certificate revocation"

    Step 3:
    Also delete Temporary Internet Files
    1. Tools > Internet Options > General
    2. Under Temporary Internet files, click Delete Files, click OK

    Step 4:
    1. Tools > Internet Options > Security
    2. Click Trusted sites, click Default Level.
    Click the Sites button and clear the check box "Require server verification
    (https:) for all sites in this zone."
    Now add the following :
    http://*.windowsupdate.microsoft.com
    https://*.windowsupdate.microsoft.com
    http://download.windowsupdate.com

    If required, reboot and try Windows Update again. If still no success, have
    a look at the following links for more clues.

    Further Information:

    Error 0x800A138F
    http://www3.telus.net/dandemar/0x800a138f.htm

    The aim of this article is to help you solve this 0x800A138F problem and
    have you updating your Windows XP Professional or Home Edition computer as
    soon as possible!
    http://www.updatexp.com/0x800A138F.html


    0x80070005

    Check points:

    Make sure the Administrators group has Full Control permissions to the Auto
    Update registry key.
    1. Use an account that has administrative credentials to log on to the
    Windows XP computer.
    2. Click Start, click Run, and then type the following command: regedit
    3. Click OK.
    4. Navigate to the following key in the registry:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
    Update
    5. Right-click the Auto Update folder, and then click Permissions.
    6. Make sure that the Administrators group has Full Control.

    Also check especially if the WindowsUpdate.log file will also read errors
    0x80070005 and 0x80080005
    (for Windows XP & Windows Server 2003
    Locate the following key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate.
    On the menu, click Edit. Click Permissions.
    For Administrator and System, select the Allow check boxes next to Full
    Control and Read permissions. NOTE: In certain instances, these check boxes
    are grayed out. Ensure all accounts have appropriate permissions.
    Click Apply, Click OK, Close the Registry Editor.
    Restart the system.

    If you're using Windows XP Pro make sure it hasn't been disabled by Group
    Policy:-
    Start/Run/gpedit.msc. User Configuration/Administrative Templates/Windows
    Components/Windows Update. In the right pane, double click, Remove access to
    all Windows Update Features and set it to the default "not configured"

    Another workaround is to use Regmon and see for what keys get "Access
    Denied", or
    Restore the permission back to default
    http://support.microsoft.com/kb/313222/EN-US/
    How to reset security settings back to the defaults - WinXP Professional

    Regmon is a Registry monitoring utility that will show you which
    applications are accessing your Registry, which keys they are accessing, and
    the Registry data that they are reading and writing - all in real-time
    http://www.sysinternals.com/Utilities/Regmon.html

    Disclaimer: Modifying the registry can cause serious problems that may
    require you to reinstall your operating system. Use the information provided
    at your own risk.
    For further help; see Description of the Microsoft Windows registry
    http://support.microsoft.com/kb/256986/

    How to back up, edit, and restore the registry in Windows XP and Windows
    Server 2003
    http://support.microsoft.com/kb/322756



    --

    ==================================
    TaurArian [MS-MVP] 2005-2007 - Australia
    ==================================
    http://www.dts-l.org/goodpost.htm
    "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
    (Links to web pages and MSKB Articles are posted for the purposes of keeping
    the information current)


    | Hi,
    |
    | When trying to access the WindowsUpdate site I am prompted to install the
    | new version of the WindowsUpdate Software, the install starts fine and
    gets
    | all the way through "Registering" 100%, then displays "Error".
    |
    | It says "the page you are trying to view cannot be displayed" It shows
    | error 0x800A138F and 0x80070005.
    |
    | I have searched through the NewsGroup postings but none could solve the
    | problem.
    |
    | I searched through the Frequently asked Questions & Find Solutions
    | categories but none helped either.
    |
    | I then contacted the Online assisted Support, and they tried to walk
    through
    | the steps, but after they all failed, the last response was to use the
    | "Repair Feature of the XP disc." I tried it and nothing changed, and then
    | they would not respond back after that, I sent several emails, but they
    | basically abandoned me.
    |
    | If anyone could point me in a direction I would be grateful.
     
    TaurArian [MS-MVP], Jul 31, 2006
    #4
  5. STurbo

    STurbo Guest

    Well, between TaurArian and Robin's suggestions, the 0x800A138F error has
    stopped showing up, but the 0x80070005 remains.

    I tried the Dial-A-Fix and it showed some errors it could not fix at this
    time.

    Also, in the HKEY registry under the AutoUpdate file, the "Full Control" and
    "Read" boxes are Grayed out, but checked? Is that the same thing as not
    being checked?

    The WindowsUpdate folder shows them as Green checkable.

    Thanks for your suggestions.

     
    STurbo, Jul 31, 2006
    #5
  6. Are you logged on as an Administrator?

    Did you check out "Regmon" to see what keys have "access denied"

    --

    ==================================
    TaurArian [MS-MVP] 2005-2007 - Australia
    ==================================
    http://www.dts-l.org/goodpost.htm
    "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
    (Links to web pages and MSKB Articles are posted for the purposes of keeping
    the information current)


    | Well, between TaurArian and Robin's suggestions, the 0x800A138F error has
    | stopped showing up, but the 0x80070005 remains.
    |
    | I tried the Dial-A-Fix and it showed some errors it could not fix at this
    | time.
    |
    | Also, in the HKEY registry under the AutoUpdate file, the "Full Control"
    and
    | "Read" boxes are Grayed out, but checked? Is that the same thing as not
    | being checked?
    |
    | The WindowsUpdate folder shows them as Green checkable.
    |
    | Thanks for your suggestions.
    |
    |
     
    TaurArian [MS-MVP], Jul 31, 2006
    #6
  7. STurbo

    STurbo Guest

    TaurArian,

    Yes, I am logged in as an administrator(all users have full access, no
    limits set) In addition I also created another user account and tried it that
    way with no success.


    As for the Regmon Utility, I do not locate any "Access Denied" results.
    There are however "Not Found","No More Entries","Buffer Overflow"s in the
    Result column. I am not sure where to go with this information?


    Thanks for your replies.
     
    STurbo, Jul 31, 2006
    #7
  8. In which case, it might be a file-system "Access Denied" rather than a
    Registry one. Try using Sysinternals "FileMon" in a similar manner during
    the update, to see if there are some file or folder permissions set wrongly.
     
    Robin Walker [MVP], Jul 31, 2006
    #8
  9. STurbo

    STurbo Guest

    I'm sorry, I don't quite understand how to do that, could you give me a
    little more details.

    Thanks.
     
    STurbo, Jul 31, 2006
    #9
  10. Online Support not responding to you is unacceptable. I'll bring this
    info to the attention of someone who will probably want to investigate
    this, STurbo. Hang in there ...

    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Jul 31, 2006
    #10
  11. Try the in-built Help that comes with the Filemon application.
     
    Robin Walker [MVP], Jul 31, 2006
    #11
  12. Not sure if you've seen my post, but MS needs the case number to
    investigate why you have not received a response to your emails.
    Here's the response to the issue from someone at MS :
    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Jul 31, 2006
    #12
  13. STurbo

    STurbo Guest

    Hi, sorry it took so long to reply.

    What I meant to say what is the "Sysinternals "FileMon" application" Is it
    built in Windows tools or do I need to download it somewhere?

    Thanks.
     
    STurbo, Aug 2, 2006
    #13
  14. STurbo

    STurbo Guest

    MowGreen,

    I have two case numbers SRZ060625001920 & SRX060701602487

    The first case # the tech said they could not help me any further and were
    transferring me to another tech, which is where the second case number comes
    from. New tech so new case number, he went through a few steps and then when
    they did not work he said to do the reinstall using the Windows disk. When
    that did not work, I emailed him back and never heard from him again.


    I now have a third case number SRZ060723000779. I resubmitted a help
    question for the same problem.

    What really bothers me is that I think the tech responses are auto
    generated. In multiple cases in my return emails I note "specific" items and
    faults and they totally ignore my question. I say something like "In the
    windows update log this file says Fatal error" and the tech says nothing
    about it.

    Since I have submitted the same question, and am dealing with two different
    techs, I find it odd that their suggestions and responses seem to be EXACTLY
    the same and in the same order. If I didn't know better, I would say they
    are actually reading from a script, Hence the same responses and fixes to try
    in the same order.

    I also wrote this information in my current email response with the current
    tech and said I was unhappy with the direction the case was going because I
    stated that it seems like they are reading a set script instead of providing
    individual help. The tech response made no mention of anything except what
    sounded like an autogenerated response of "I am sorry this did not solve your
    problem, lets try this....."

    To say I am unhappy at this point would be an extreme understatement.

    Thanks for trying to help me out though, at this point it feels weird to get
    a response that actually reflects on a previous statement.

     
    STurbo, Aug 2, 2006
    #14
  15. http://www.sysinternals.com/Utilities/Filemon.html

    --

    ==================================
    TaurArian [MS-MVP] 2005-2007 - Australia
    ==================================
    http://www.dts-l.org/goodpost.htm
    "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
    (Links to web pages and MSKB Articles are posted for the purposes of keeping
    the information current)


    | Hi, sorry it took so long to reply.
    |
    | What I meant to say what is the "Sysinternals "FileMon" application" Is it
    | built in Windows tools or do I need to download it somewhere?
    |
    | Thanks.
    |
    | "Robin Walker [MVP]" wrote:
    |
    | >
    | > > I'm sorry, I don't quite understand how to do that, could you give me
    | > > a little more details.
    | >
    | > Try the in-built Help that comes with the Filemon application.
    | >
    | > --
    | > Robin Walker [MVP Networking]
    | >
    | >
    | >
    | >
     
    TaurArian [MS-MVP], Aug 2, 2006
    #15
  16. STurbo

    Carl Creed Guest

    Hi Chaps,

    I have had trouble with Windows Update. I always got the same error:

    [Error number: 0x80240030]
    The website has encountered a problem and cannot display the page you are
    trying to view. The options provided below might help you solve the problem.
    For self-help options:

    Frequently Asked Questions

    Find Solutions

    Windows Update Newsgroup
    For assisted support options:

    Microsoft Online Assisted Support (no-cost for Windows Update issues)

    Read more about steps you can take to resolve this problem (error number
    0x80240030) yourself.
    -----------------------------------------------------------------------
    Its taken Microsoft 4 weeks and many e-mails to find the solution. The
    problem is that if you are using ONSPEED, you can no longer access Windows
    update. And guess what chaps. Yes Microsoft had cause the problem by changing
    their website, and this has broken the compatibility with ONSPEED. I have
    spoken to ONSPEED and they are currently working on a fix. (Good old
    Microsoft for not telling anyone what they had done lol)

    So in the short term ONSPEED user will have to shut down ONSPEED to be able
    to access Windows update
     
    Carl Creed, Aug 3, 2006
    #16
  17. STurbo

    STurbo Guest

    Carl,

    That is not my error number, but at this point I am looking at all avenues.
    Anyways my question is what is "ONSPEED"?

    Thanks.
     
    STurbo, Aug 3, 2006
    #17
  18. It is a proprietary download accelerator.
     
    Robin Walker [MVP], Aug 3, 2006
    #18
  19. . If I didn't know better, I would say they
    They start off from a script ;) The first tech may have not been long
    for the job and then transferred you to a second on.
    One has to be fortunate to hook up with a tech who actually knows what
    they're doing. When contacting one PC manufacturer that I won't mention,
    one has to be extremely fortunate in finding someone who knows their stuff.

    Suggest you persist with the 3rd case number. If the issue is not
    resolved, please email me at mowgreenATgeemail.com
    (replace the AT with an @; drop the "ee" from the .com address ;)
    I will contact *someone* who knows Product and Support Services.

    Since you can not install Critical (security) Updates, you are also
    entitled to free phone support. Let's see if we can get this resolved
    with the case number, first.

    Hang in there,
    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


     
    MowGreen [MVP], Aug 3, 2006
    #19
  20. STurbo

    STurbo Guest

    Well,

    if you can believe this, the communication between my current (3rd case
    number tech) is the worst. The first two techs, the emails were pretty
    consistent about 24 hrs, even the second one was consistent with his replies
    until he gave his final suggestion, then I never heard from him again. I am
    currently awaiting a response from the third case tech and it has been almost
    3 full days.

    I have been still searching through posts and forums for any similar cases.
    As of now, I have what I can tell is 3 errors:From the Update log:

    1: Failed to get CacheFile registry value key for binary wups.dll

    2: Failed to get CacheFile registry value key for binary wups2.dll

    3: Could not move C:\Windows\system32\wuapi.dll to C:\Windows\system32
    \wuapi.dllwusetup.1956109.bak due to 0x80070020

    4: Setup failed while processing registry operations, error 0x80070005

    Setup FATAL: Install Updated Binaries failed with error 0x80070005
    Wuweb FATAL: Install Updated Binaries failed with error:0x80070005
    WuWeb FATAL: UpdateClientWorker failed: error 0x80070005

    Those are from the %windir%\Windowsupdate.log


    I searched the 0x80070020 and it says for Antivirus programs that use
    realtime scanning, I searched for all the listed anti-virus programs and the
    only one I can find is the AOL Security, but I had disabled that a long time
    age to eliminate it.


    I am really just sick of this and I am considering just getting another
    system,(just a tower package and use my current peripherals). I kind of feel
    like that is their goal to make you give up and purchase another system, and
    know that you will have to get another system using Windows so they don't
    lose anything anyway.

    Thanks for your follow up MowGreen, and encouragement.

    It seems like more and more these days that when you buy something from a
    company they provide little or worthless support, and the endusers seem to
    know more then the techs.

     
    STurbo, Aug 4, 2006
    #20
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