Windows Update Failure; Tech Abaondoned Me

Discussion in 'Windows Update' started by STurbo, Jul 30, 2006.

  1. For the 0x80070005 error, click Start > Run > Type the follow commands
    in the Open box (one at a time, in sequence), press Enter after entering
    each line :

    regsvr32 C:\WINDOWS\system32\wuapi.dll

    regsvr32 C:\WINDOWS\system32\wuauclt.exe

    regsvr32 C:\WINDOWS\system32\wuaueng.dll

    regsvr32 C:\WINDOWS\system32\atl.dll

    regsvr32 C:\WINDOWS\system32\wucltui.dll

    regsvr32 C:\WINDOWS\system32\wups.dll

    *** If the system is configured for Microsoft Update, click the Change
    settings link in the left frame and opt out of Microsoft Update in the
    right frame. ***
    Close IE and then run regsvr32 for the files listed above BEFORE you
    visit Windows Update, please.

    Is this system on a home network behind a router that has a hardware
    firewall ?

    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

     
    MowGreen [MVP], Aug 4, 2006
    #21
    1. Advertisements

  2. STurbo

    STurbo Guest

    Mow,

    When trying to register the files, the "wuauclt.exe" file came back with an
    error.

    It said file was "loaded, but the DllRegisterServer entry Point was not
    found." & "the file does not appear to be a .Dll or .OCX file"

    Also, I do have Linksys router, but the computer is the only one plugged
    into it, and I have had it for a while and used to be able to get updates, so
    I don't know if something has changed?

    Thanks for your help.

    Jason.






     
    STurbo, Aug 5, 2006
    #22
    1. Advertisements

  3. STurbo

    evereddi Guest

    I am at the same spot. Stuck.
    Evereddie
     
    evereddi, Aug 6, 2006
    #23
  4. STurbo

    evereddi Guest

    evereddi, Aug 6, 2006
    #24
  5. STurbo

    STurbo Guest

    While I do not think this is my problem, I have been lead to believe it is
    not a registry problem in my case, I decided to try the fix anyway.

    But, I could not locate a C:programFiles\Windows Resource Kits\Tools Folder.

    So I did not continue.

    I'm using XP Home not Professional by the way.

    Thanks.
     
    STurbo, Aug 6, 2006
    #25
  6. More info about this

    http://forum.aumha.org/viewtopic.php?t=8125



    --

    ==================================
    TaurArian [MS-MVP] 2005-2007 - Australia
    ==================================
    http://www.dts-l.org/goodpost.htm
    "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
    (Links to web pages and MSKB Articles are posted for the purposes of keeping
    the information current)


    | While I do not think this is my problem, I have been lead to believe it is
    | not a registry problem in my case, I decided to try the fix anyway.
    |
    | But, I could not locate a C:programFiles\Windows Resource Kits\Tools
    Folder.
    |
    | So I did not continue.
    |
    | I'm using XP Home not Professional by the way.
    |
    | Thanks.
    |
    | "evereddi" wrote:
    |
    | > THIS WORKS!
    | >
    http://winonline.blogspot.com/2005/11/reset-entire-registry-permissions-to.html
    | >
    | > Here is corrected link for one in the blog that is wrong. or outdated.
    | >
    http://www.microsoft.com/downloads/...56-d8fe-4a91-93cf-ed6985e3927b&DisplayLang=en
    | >
    | > It works when none of the other 100 suggestions I tried did not! It
    does
    | > take a while once it's running but all you have to do is sit back and
    wait.
    | >
    | >
    | >
    | > "evereddi" wrote:
    | >
    | > > I am at the same spot. Stuck.
    | > > Evereddie
    | > >
    | > > "STurbo" wrote:
    | > >
    | > > > Mow,
    | > > >
    | > > > When trying to register the files, the "wuauclt.exe" file came back
    with an
    | > > > error.
    | > > >
    | > > > It said file was "loaded, but the DllRegisterServer entry Point was
    not
    | > > > found." & "the file does not appear to be a .Dll or .OCX file"
    | > > >
    | > > > Also, I do have Linksys router, but the computer is the only one
    plugged
    | > > > into it, and I have had it for a while and used to be able to get
    updates, so
    | > > > I don't know if something has changed?
    | > > >
    | > > > Thanks for your help.
    | > > >
    | > > > Jason.
    | > >
     
    TaurArian [MS-MVP], Aug 6, 2006
    #26
  7. STurbo

    STurbo Guest

    Like I was saying in the previous post, I cannot locate the "Windows Resource
    Kits" folder? Any clues to why I don't have one? I performed a file search of
    the entire drive and could not locate it.

    Thanks.
     
    STurbo, Aug 6, 2006
    #27
  8. STurbo

    STurbo Guest

    Okay, I see that the folder appears after downloading the subinacl file. But
    can you expand a little on the creating and editing the reset.cmd file. I
    don't seem to be able to bring it up.

    Thanks.
     
    STurbo, Aug 6, 2006
    #28
  9. Also, I do have Linksys router, but the computer is the only one plugged
    Try connecting the system directly to the modem with an ethernet cable,
    please. This way we can eliminate the router as the cause of the issue.

    The error message for wuauclt.exe is correct. Sorry about including that
    file to reregister ... it was a mistake on my part, STurbo.

    Please reregister these 2 files, also.
    Start > Run ( press Enter after each entry ) :

    regsvr32 qmgr.dll

    regsvr32 qmgrprxy.dll

    Retry Windows Update if connecting directly to the modem didn't resolve
    the issue.

    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

     
    MowGreen [MVP], Aug 6, 2006
    #29
  10. STurbo

    STurbo Guest

    Hmmm,

    Well reregistering did not help.

    I also found out that I cannot gain internet access when plugging the
    computer directly into the dsl modem. I removed the router and the computer
    would not obtain a usable ip address. I tried plugging in my laptop directly
    to the router and it worked fine. I plugged the router back in line with my
    desktop and it would log on fine with an ip address provided by the router.

    I called dsl tech and they tried to reset the ip several times and nothing
    worked.

    I am beginning to think this system is on its last leg, as there must be
    something seriously wrong as I am finding more and more issues. I also
    realized that the Flash player was not working properly and went to the
    Macromedia site to download a new version and was unable to, after starting
    the download the system would not finish the install, but the system did not
    lock up.

    I am wondering if buying a new harddrive and doing a fresh install of
    windows would be the next logical step?

    Would I be able to use the original as a slave and access the data, or
    would that not work since that drive would already have a operating system on
    it?

    I am totally confused at this point, since all the fixes that work for
    everybody else don't seem to affect my system either better or worse???







     
    STurbo, Aug 7, 2006
    #30
  11. STurbo,
    Plug the laptop directly to the modem. Did it obtain an IP addy ?
    If yes, then look at the NIC in the Desktop as being the culprit.
    It may need a new driver or, it may be on it's last legs.

    Let's try one last step here for the Windows Update issue ...
    download Dial-a-fix Full :
    http://fileforum.betanews.com/detail/Dialafix_Full/1131569373/2

    Click the Policies button.
    If any restrictive Policies are listed, click on them, then click the
    red X. Click the Close button when done or no Policies are listed.
    Click the Tools button.
    Click on " Flush DNS "
    Click Go
    Next, scroll down and click on " Reset networking interfaces "
    Click Go. Click Close.
    Now click the Green check mark. All options should now be selected.
    Click Go. Click Exit.
    Restart the system and revisit Windows Update.
    Any relief ?

    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

     
    MowGreen [MVP], Aug 7, 2006
    #31
  12. STurbo

    STurbo Guest

    Well,

    Using the Dial-A-Fix, presented a new/or different problem/error code.

    Using DAF allowed me to determine that the secedit.exe file was either
    corrupt/missing and I was able to download it and continue.

    After the DAF completed, I tried the WindowsUpdate again and this time I
    received the error code 0x8007041D. This was the first time I received a
    different error code from the 0x80070005.

    I searched for fixes and it seems that there is a spyware program running? I
    searched for the software programs named and did not find any. I have the
    AOL Security installed, but the spyware and virus protection is set on
    disable( has been since I have been trying to fix the WindowsUpdate).

    I also used the Microsoft Malicious Software removal tool and it found no
    programs to remove.

    So I am unsure if this is worse because I now have a second problem/error
    code, or is a step forward because the first problem/error code has now
    changed to a second error code?

    As always thanks for your suggestions,

    Sturbo.




     
    STurbo, Aug 8, 2006
    #32
  13. Some possibilities:-

    0x8007041D - 2147023843 - ERROR_SERVICE_REQUEST_TIMEOUT
    The service did not respond to the start or control request in a timely
    fashion

    1. You receive a "0x8007041D" error when you visit the Windows Update Web
    site
    http://support.microsoft.com/?scid=kb;en-us;902322


    2. Retry WU later, sometimes the servers are under stress conditions.

    Still no joy -


    3. Check the Event Viewer to see if there is any specific errors regarding
    services
    Start/Run/Eventvwr.msc


    4. Posted by: Mila -
    <snip> In my case it was wups.dll in
    C:\WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup\wups.dll\5.8.0.2469
    folder. After removing this file, windowsupdate works great.
    Mila <snip>

    5. Some additional information on this error from Torgeir, Microsoft MVP

    <snip>

    Hi,

    If the things in TaurArian's post didn't apply or work, it is most likely a
    COM+ issue.

    First, verify that the "COM+ Event System" service is not disabled or not
    functioning:

    Press Start and Run, and then run this command:
    services.msc

    Locate the "COM+ Event System" entry, and double click on it. Startup type
    should be set to "Manual", and if the service is not already running, press
    the Start button to see if it starts successfully.

    If the steps above where ok, see if the steps in this previous post fixes
    the problem (applies to WinXP as well):

    From: DBQ <>
    Subject: Re: 0x8007041D W2K Server Try All
    Date: Fri, 23 Sep 2005 14:30:03 -0700
    Message-ID: <>
    Newsgroups: microsoft.public.windowsupdate

    <quote>
    We with a little help from MS It is fixed.

    Two issued needed repairing.

    1. COM+,
    This required cleaning up a damaged COM+ catalog details at:
    http://support.microsoft.com/?id=315296

    2. Replacement of the HKEY_LOCAL_MACHINE\Software\Microsoft
    \Windows NT\CurrentVersion\Svchost for another working machine.

    </quote>

    --
    torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
    <snip>




    --

    ==================================
    TaurArian [MS-MVP] 2005-2007 - Australia
    ==================================
    http://www.dts-l.org/goodpost.htm
    "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
    (Links to web pages and MSKB Articles are posted for the purposes of keeping
    the information current)


    | Well,
    |
    | Using the Dial-A-Fix, presented a new/or different problem/error code.
    |
    | Using DAF allowed me to determine that the secedit.exe file was either
    | corrupt/missing and I was able to download it and continue.
    |
    | After the DAF completed, I tried the WindowsUpdate again and this time I
    | received the error code 0x8007041D. This was the first time I received a
    | different error code from the 0x80070005.
    |
    | I searched for fixes and it seems that there is a spyware program running?
    I
    | searched for the software programs named and did not find any. I have the
    | AOL Security installed, but the spyware and virus protection is set on
    | disable( has been since I have been trying to fix the WindowsUpdate).
    |
    | I also used the Microsoft Malicious Software removal tool and it found no
    | programs to remove.
    |
    | So I am unsure if this is worse because I now have a second problem/error
    | code, or is a step forward because the first problem/error code has now
    | changed to a second error code?
    |
    | As always thanks for your suggestions,
    |
    | Sturbo.
    |
    |
    |
    |
    | "MowGreen [MVP]" wrote:
    |
    | > STurbo,
    | >
    | > > I also found out that I cannot gain internet access when plugging the
    | > > computer directly into the dsl modem. I removed the router and the
    computer
    | > > would not obtain a usable ip address. I tried plugging in my laptop
    directly
    | > > to the router and it worked fine. I plugged the router back in line
    with my
    | > > desktop and it would log on fine with an ip address provided by the
    router.
    | >
    | > Plug the laptop directly to the modem. Did it obtain an IP addy ?
    | > If yes, then look at the NIC in the Desktop as being the culprit.
    | > It may need a new driver or, it may be on it's last legs.
    | >
    | > Let's try one last step here for the Windows Update issue ...
    | > download Dial-a-fix Full :
    | > http://fileforum.betanews.com/detail/Dialafix_Full/1131569373/2
    | >
    | > Click the Policies button.
    | > If any restrictive Policies are listed, click on them, then click the
    | > red X. Click the Close button when done or no Policies are listed.
    | > Click the Tools button.
    | > Click on " Flush DNS "
    | > Click Go
    | > Next, scroll down and click on " Reset networking interfaces "
    | > Click Go. Click Close.
    | > Now click the Green check mark. All options should now be selected.
    | > Click Go. Click Exit.
    | > Restart the system and revisit Windows Update.
    | > Any relief ?
    | >
    | > MowGreen [MVP 2003-2006]
    | > ===============
    | > *-343-* FDNY
    | > Never Forgotten
    | > ===============
    | >
    | >
    | > STurbo wrote:
    | >
    | > > Hmmm,
    | > >
    | > > Well reregistering did not help.
    | > >
    | > > I also found out that I cannot gain internet access when plugging the
    | > > computer directly into the dsl modem. I removed the router and the
    computer
    | > > would not obtain a usable ip address. I tried plugging in my laptop
    directly
    | > > to the router and it worked fine. I plugged the router back in line
    with my
    | > > desktop and it would log on fine with an ip address provided by the
    router.
    | > >
    | > > I called dsl tech and they tried to reset the ip several times and
    nothing
    | > > worked.
    | > >
    | > > I am beginning to think this system is on its last leg, as there must
    be
    | > > something seriously wrong as I am finding more and more issues. I
    also
    | > > realized that the Flash player was not working properly and went to
    the
    | > > Macromedia site to download a new version and was unable to, after
    starting
    | > > the download the system would not finish the install, but the system
    did not
    | > > lock up.
    | > >
    | > > I am wondering if buying a new harddrive and doing a fresh install of
    | > > windows would be the next logical step?
    | > >
    | > > Would I be able to use the original as a slave and access the data,
    or
    | > > would that not work since that drive would already have a operating
    system on
    | > > it?
    | > >
    | > > I am totally confused at this point, since all the fixes that work for
    | > > everybody else don't seem to affect my system either better or
    worse???
    | > >
    | > >
    | > >
    | > >
    | > >
    | > >
    | > >
    | > > "MowGreen [MVP]" wrote:
    | > >
    | > >
    | > >>>Also, I do have Linksys router, but the computer is the only one
    plugged
    | > >>>into it, and I have had it for a while and used to be able to get
    updates, so
    | > >>>I don't know if something has changed?
    | > >>
    | > >>Try connecting the system directly to the modem with an ethernet
    cable,
    | > >>please. This way we can eliminate the router as the cause of the
    issue.
    | > >>
    | > >>The error message for wuauclt.exe is correct. Sorry about including
    that
    | > >>file to reregister ... it was a mistake on my part, STurbo.
    | > >>
    | > >>Please reregister these 2 files, also.
    | > >>Start > Run ( press Enter after each entry ) :
    | > >>
    | > >>regsvr32 qmgr.dll
    | > >>
    | > >>regsvr32 qmgrprxy.dll
    | > >>
    | > >>Retry Windows Update if connecting directly to the modem didn't
    resolve
    | > >>the issue.
    | > >>
    | > >>MowGreen [MVP 2003-2006]
    | > >>===============
    | > >> *-343-* FDNY
    | > >>Never Forgotten
    | > >>===============
    | > >>
    | > >>
    | > >>STurbo wrote:
    | > >>
    | > >>
    | > >>>Mow,
    | > >>>
    | > >>>When trying to register the files, the "wuauclt.exe" file came back
    with an
    | > >>>error.
    | > >>>
    | > >>>It said file was "loaded, but the DllRegisterServer entry Point was
    not
    | > >>>found." & "the file does not appear to be a .Dll or .OCX file"
    | > >>>
    | > >>>Also, I do have Linksys router, but the computer is the only one
    plugged
    | > >>>into it, and I have had it for a while and used to be able to get
    updates, so
    | > >>>I don't know if something has changed?
    | > >>>
    | > >>>Thanks for your help.
    | > >>>
    | > >>>Jason.
    | > >>>
    | > >>>
    | > >>>
    | > >>>
    | > >>>
    | > >>>
    | > >>>"MowGreen [MVP]" wrote:
    | > >>>
    | > >>>
    | > >>>
    | > >>>>For the 0x80070005 error, click Start > Run > Type the follow
    commands
    | > >>>>in the Open box (one at a time, in sequence), press Enter after
    entering
    | > >>>>each line :
    | > >>>>
    | > >>>>regsvr32 C:\WINDOWS\system32\wuapi.dll
    | > >>>>
    | > >>>>regsvr32 C:\WINDOWS\system32\wuauclt.exe
    | > >>>>
    | > >>>>regsvr32 C:\WINDOWS\system32\wuaueng.dll
    | > >>>>
    | > >>>>regsvr32 C:\WINDOWS\system32\atl.dll
    | > >>>>
    | > >>>>regsvr32 C:\WINDOWS\system32\wucltui.dll
    | > >>>>
    | > >>>>regsvr32 C:\WINDOWS\system32\wups.dll
    | > >>>>
    | > >>>> *** If the system is configured for Microsoft Update, click the
    Change
    | > >>>>settings link in the left frame and opt out of Microsoft Update in
    the
    | > >>>>right frame. ***
    | > >>>>Close IE and then run regsvr32 for the files listed above BEFORE you
    | > >>>>visit Windows Update, please.
    | > >>>>
    | > >>>>Is this system on a home network behind a router that has a hardware
    | > >>>>firewall ?
    | > >>>>
    | > >>>>MowGreen [MVP 2003-2006]
    | > >>>>===============
    | > >>>> *-343-* FDNY
    | > >>>>Never Forgotten
    | > >>>>===============
    | > >>>>
    | > >>>>
    | > >>>>STurbo wrote:
    | > >>>>
    | > >>>>
    | > >>>>
    | > >>>>>Well,
    | > >>>>>
    | > >>>>>if you can believe this, the communication between my current (3rd
    case
    | > >>>>>number tech) is the worst. The first two techs, the emails were
    pretty
    | > >>>>>consistent about 24 hrs, even the second one was consistent with
    his replies
    | > >>>>>until he gave his final suggestion, then I never heard from him
    again. I am
    | > >>>>>currently awaiting a response from the third case tech and it has
    been almost
    | > >>>>>3 full days.
    | > >>>>>
    | > >>>>>I have been still searching through posts and forums for any
    similar cases.
    | > >>>>>As of now, I have what I can tell is 3 errors:From the Update log:
    | > >>>>>
    | > >>>>>1: Failed to get CacheFile registry value key for binary wups.dll
    | > >>>>>
    | > >>>>>2: Failed to get CacheFile registry value key for binary wups2.dll
    | > >>>>>
    | > >>>>>3: Could not move C:\Windows\system32\wuapi.dll to
    C:\Windows\system32
    | > >>>>> \wuapi.dllwusetup.1956109.bak due to 0x80070020
    | > >>>>>
    | > >>>>>4: Setup failed while processing registry operations, error
    0x80070005
    | > >>>>>
    | > >>>>>Setup FATAL: Install Updated Binaries failed with error 0x80070005
    | > >>>>>Wuweb FATAL: Install Updated Binaries failed with error:0x80070005
    | > >>>>>WuWeb FATAL: UpdateClientWorker failed: error 0x80070005
    | > >>>>>
    | > >>>>>Those are from the %windir%\Windowsupdate.log
    | > >>>>>
    | > >>>>>
    | > >>>>>I searched the 0x80070020 and it says for Antivirus programs that
    use
    | > >>>>>realtime scanning, I searched for all the listed anti-virus
    programs and the
    | > >>>>>only one I can find is the AOL Security, but I had disabled that a
    long time
    | > >>>>>age to eliminate it.
    | > >>>>>
    | > >>>>>
    | > >>>>>I am really just sick of this and I am considering just getting
    another
    | > >>>>>system,(just a tower package and use my current peripherals). I
    kind of feel
    | > >>>>>like that is their goal to make you give up and purchase another
    system, and
    | > >>>>>know that you will have to get another system using Windows so they
    don't
    | > >>>>>lose anything anyway.
    | > >>>>>
    | > >>>>>Thanks for your follow up MowGreen, and encouragement.
    | > >>>>>
    | > >>>>>It seems like more and more these days that when you buy something
    from a
    | > >>>>>company they provide little or worthless support, and the endusers
    seem to
    | > >>>>>know more then the techs.
    | > >>>>>
    | > >>>>>"MowGreen [MVP]" wrote:
    | > >>>>>
    | > >>>>>
    | > >>>>>
    | > >>>>>
    | > >>>>>>>. If I didn't know better, I would say they
    | > >>>>>>>are actually reading from a script, Hence the same responses and
    fixes to try
    | > >>>>>>>in the same order.
    | > >>>>>>
    | > >>>>>>They start off from a script ;) The first tech may have not been
    long
    | > >>>>>>for the job and then transferred you to a second on.
    | > >>>>>>One has to be fortunate to hook up with a tech who actually knows
    what
    | > >>>>>>they're doing. When contacting one PC manufacturer that I won't
    mention,
    | > >>>>>>one has to be extremely fortunate in finding someone who knows
    their stuff.
    | > >>>>>>
    | > >>>>>>Suggest you persist with the 3rd case number. If the issue is not
    | > >>>>>>resolved, please email me at mowgreenATgeemail.com
    | > >>>>>>(replace the AT with an @; drop the "ee" from the .com address ;)
    | > >>>>>>I will contact *someone* who knows Product and Support Services.
    | > >>>>>>
    | > >>>>>>Since you can not install Critical (security) Updates, you are
    also
    | > >>>>>>entitled to free phone support. Let's see if we can get this
    resolved
    | > >>>>>>with the case number, first.
    | > >>>>>>
    | > >>>>>>Hang in there,
    | > >>>>>>MowGreen [MVP 2003-2006]
    | > >>>>>>===============
    | > >>>>>>*-343-* FDNY
    | > >>>>>>Never Forgotten
    | > >>>>>>===============
    | > >>>>>>
    | > >>>>>>
    | > >>>>>>
    | > >>>>>>STurbo wrote:
    | > >>>>>>
    | > >>>>>>
    | > >>>>>>
    | > >>>>>>
    | > >>>>>>>MowGreen,
    | > >>>>>>>
    | > >>>>>>>I have two case numbers SRZ060625001920 & SRX060701602487
    | > >>>>>>>
    | > >>>>>>>The first case # the tech said they could not help me any further
    and were
    | > >>>>>>>transferring me to another tech, which is where the second case
    number comes
    | > >>>>>>>from. New tech so new case number, he went through a few steps
    and then when
    | > >>>>>>>they did not work he said to do the reinstall using the Windows
    disk. When
    | > >>>>>>>that did not work, I emailed him back and never heard from him
    again.
    | > >>>>>>>
    | > >>>>>>>
    | > >>>>>>>I now have a third case number SRZ060723000779. I resubmitted a
    help
    | > >>>>>>>question for the same problem.
    | > >>>>>>>
    | > >>>>>>>What really bothers me is that I think the tech responses are
    auto
    | > >>>>>>>generated. In multiple cases in my return emails I note
    "specific" items and
    | > >>>>>>>faults and they totally ignore my question. I say something like
    "In the
    | > >>>>>>>windows update log this file says Fatal error" and the tech says
    nothing
    | > >>>>>>>about it.
    | > >>>>>>>
    | > >>>>>>>Since I have submitted the same question, and am dealing with two
    different
    | > >>>>>>>techs, I find it odd that their suggestions and responses seem to
    be EXACTLY
    | > >>>>>>>the same and in the same order. If I didn't know better, I would
    say they
    | > >>>>>>>are actually reading from a script, Hence the same responses and
    fixes to try
    | > >>>>>>>in the same order.
    | > >>>>>>>
    | > >>>>>>>I also wrote this information in my current email response with
    the current
    | > >>>>>>>tech and said I was unhappy with the direction the case was going
    because I
    | > >>>>>>>stated that it seems like they are reading a set script instead
    of providing
    | > >>>>>>>individual help. The tech response made no mention of anything
    except what
    | > >>>>>>>sounded like an autogenerated response of "I am sorry this did
    not solve your
    | > >>>>>>>problem, lets try this....."
    | > >>>>>>>
    | > >>>>>>>To say I am unhappy at this point would be an extreme
    understatement.
    | > >>>>>>>
    | > >>>>>>>Thanks for trying to help me out though, at this point it feels
    weird to get
    | > >>>>>>>a response that actually reflects on a previous statement.
    | > >>>>>>>
    | > >>>>>>>"MowGreen [MVP]" wrote:
    | > >>>>>>>
    | > >>>>>>>
    | > >>>>>>>
    | > >>>>>>>
    | > >>>>>>>
    | > >>>>>>>>Not sure if you've seen my post, but MS needs the case number to
    | > >>>>>>>>investigate why you have not received a response to your emails.
    | > >>>>>>>>Here's the response to the issue from someone at MS :
    | > >>>>>>>>
     
    TaurArian [MS-MVP], Aug 8, 2006
    #33
  14. Sturbo,

    Show hidden files, folders, and system files :
    http://www.xtra.co.nz/help/0,,4155-1916458,00.html

    To view this file one has to use Search, it will not show in either
    Windows Explorer nor My Computer.
    To change the appearance of Search Companion
    Click Start, point to Search, and then click For Files or Folders.
    Click Change preferences.
    Click Change files and folders search behavior.

    Click Advanced to quickly display the options to search for files and
    folders.
    For Search Options, put a check next to Advanced Options.
    Now put a check next to :
    Search system folders
    Search hidden files and folders
    Search Subfolders

    In the Search for files or folders named line, input wups.dll
    Click the Search Now button.
    Delete the copy of wups.dll found in the following folder :

    WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup\wups.dll\5.8.0.2469


    Now check to ensure that the COM+ Event System is not disabled and is
    functioning.
    Go to Start > Run and type in services.msc
    Click OK
    Scroll down to COM+ Event System
    Double click it
    It should be set to Manual.
    Click the Start button to see if it functions correctly.
    If it does, close the Services console. ( If it doesn't, COM+ needs to
    be repaired. We'll attempt to repair it in the next post. )
    Revisit Windows Update to see if the issue is resolved.

    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


     
    MowGreen [MVP], Aug 8, 2006
    #34
  15. STurbo,

    You can use My Computer or Windows Explorer to view the folder.
    Apparently the only system that has to use Search to view it is mine ...

    MG
     
    MowGreen [MVP], Aug 9, 2006
    #35
  16. STurbo

    STurbo Guest

    Well,

    I tried the first step, I deleted the wups.dll file and verified the COMS
    was started and running. I tried WindowsUpdate again and same results Error
    0x8007041D.

    I then checked the steps in TaurArian's post,

    I could not find the NOD or NOD32 Antivirus program, I checked the event
    viewer and there were two recurring errors and I clicked on the link to the
    MS website and the fixes did not apply.

    I then tried the suggested step of "Cleaning UP a damaged COM+ catalog"
    following the steps from the MS article Q315296 even though it did not list
    WinXP. In the TaurArian post it was stated that it applies to WinXP also.
    So the steps were not exatly the same, but I was able to delete the COMs
    folder and reinstall it using the Windows file option.

    Unfortunately it did not help. Visiting WinUpdate site displayed the same
    error 0x8007041D, the only thing that seems to have changed is that it is not
    displaying the 0x80070005 error?


    Errors from the Event Viewer:

    Service Control Manager:

    Cygnion DECT Protocol Stack service failed to start
    Cygnion Radio Fixed Part Service failed to start
    Cygnion Isochronous Device service failed to start
    Automatic Updates service terminated with the following error:General access
    denied error
    The server {E60687F7-01A1-40AA-86AC-DB1CBF673334} did not register with DCOM
    within the required timeout

    I don't know what all those errors mean?

    Thanks.
    STurbo.



     
    STurbo, Aug 9, 2006
    #36
  17. STurbo,

    I believe that these entries are related to the router :

    Cygnion DECT Protocol Stack service failed to start
    Cygnion Radio Fixed Part Service failed to start
    Cygnion Isochronous Device service failed to start

    So, I'm assuming that this is a wireless router.
    In a previous post you wrote :
    Something is amiss. You should be able to plug an ethernet cable from
    the Desktop into the modem and have connectivity.
    What is the make and model of the router ?
    And, did you ever hear from PSS on this case ?

    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

     
    MowGreen [MVP], Aug 9, 2006
    #37
  18. STurbo

    PA Bear Guest

    And then I read...
    --
    ~BroRo
     
    PA Bear, Aug 9, 2006
    #38
  19. STurbo

    STurbo Guest

    MowGreen,


    I have the Linksys WRT54GC router it is a 4 port with wireless. I do have
    the router plugged in directly to the desktop with a cat6e patch cable. I do
    not use the wireless feature, I only got that model router because when I got
    it it was on rebate special.

    I can plug my laptop directly into the modem and connect. But only the
    desktop (problem computer) does not connect when plugged directly into the
    modem. I can plug the router into the modem and gain connectivity through
    the router to either the desktop or laptop.

    I'm not sure what "PSS" is ?

    Is that the windows update tech line?
    If so, I did hear back from the current tech, she seems to be the slowest
    with replies takes an average of two to three full days to get a response.
    The two previous techs replied within 24 hrs pretty regularly.

    Her latest directions had me reset two HKEY registries, and when those did
    not work, she had me download the XP SP2 file and try to reinstall it. After
    installing the file, the computer would not restart, after the bios start up
    screen it just provided a flashing cursor, although you could not enter any
    commands. I had to boot from the XP disc and use the "repair" feature.

    I have emailed her with my results of the SP2 failure and am awaiting her
    response.

    Thanks,
    STurbo.






     
    STurbo, Aug 10, 2006
    #39
  20. STurbo

    STurbo Guest

    I am thinking if they continued not to respond would have been better at
    this point as my computer would still be able to startup? This sucks.

     
    STurbo, Aug 12, 2006
    #40
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.