Windows Update files won't install

Discussion in 'Windows Update' started by henriJ, Aug 21, 2008.

  1. henriJ

    henriJ Guest

    On a W2K-Pro SP4 machine - logged in as administrator - when I try to
    make Windows Update work, Windows Update appears to scan my machine
    correctly and seems to download the necessary updates. All of the
    updates then fail to install.

    I can print a list of all of the updates that I seem to have downloaded
    but don't know what else to look for and don't know what needs to be
    fixed (some security setting ?) so the updates will install.

    Any and all suggestions and help will be most welcome.
     
    henriJ, Aug 21, 2008
    #1
    1. Advertisements

  2. henriJ

    P J Guest



    I have the same problem as you but don't know how to fix it,, can you help me
     
    P J, Aug 21, 2008
    #2
    1. Advertisements

  3. Go to Start > Run > type in or copy&paste the below into the Open: line
    and then click OK or press Enter

    %windir%\windowsupdate.log

    Scroll all the way to the bottom of the now open WindowsUpdate.log.
    Copy and paste the last 50 or so lines of the log into your reply, please.

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Aug 21, 2008
    #3
  4. henriJ

    henriJ Guest

    Here is a bit more than you asked for but I think it covers what you are
    looking for. Many thanks, in advance, for the assistance.

    2008-08-21 12:24:06:767 1140 114 COMAPI -------------
    2008-08-21 12:24:06:767 1140 114 COMAPI -- START -- COMAPI: Search
    [ClientId = WindowsUpdate]
    2008-08-21 12:24:06:767 1140 114 COMAPI ---------
    2008-08-21 12:24:06:777 688 4c8 Agent *************
    2008-08-21 12:24:06:777 1140 114 COMAPI <<-- SUBMITTED -- COMAPI: Search
    [ClientId = WindowsUpdate]
    2008-08-21 12:24:06:798 688 4c8 Agent ** START ** Agent: Finding
    updates [CallerId = WindowsUpdate]
    2008-08-21 12:24:06:798 688 4c8 Agent *********
    2008-08-21 12:24:06:798 688 4c8 Agent * Online = Yes; Ignore download
    priority = No
    2008-08-21 12:24:06:798 688 4c8 Agent * Criteria = "IsInstalled=0 and
    IsHidden=1"
    2008-08-21 12:24:06:798 688 4c8 Agent * ServiceID =
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2008-08-21 12:24:08:550 688 4c8 Misc Validating signature for
    E:\WINNT\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-08-21 12:24:08:560 688 4c8 Misc Microsoft signed: Yes
    2008-08-21 12:24:08:660 688 4c8 Misc Validating signature for
    E:\WINNT\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-08-21 12:24:08:670 688 4c8 Misc Microsoft signed: Yes
    2008-08-21 12:24:08:670 688 4c8 PT +++++++++++ PT: Synchronizing
    server updates +++++++++++
    2008-08-21 12:24:08:670 688 4c8 PT + ServiceId =
    {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
    https://www.update.microsoft.com/v6/ClientWebService/client.asmx
    2008-08-21 12:24:13:036 688 4c8 Misc Validating signature for
    E:\WINNT\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-08-21 12:24:13:036 688 4c8 Misc Microsoft signed: Yes
    2008-08-21 12:24:13:117 688 4c8 Misc Validating signature for
    E:\WINNT\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
    2008-08-21 12:24:13:117 688 4c8 Misc Microsoft signed: Yes
    2008-08-21 12:24:13:127 688 4c8 PT +++++++++++ PT: Synchronizing
    extended update info +++++++++++
    2008-08-21 12:24:13:127 688 4c8 PT + ServiceId =
    {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
    https://www.update.microsoft.com/v6/ClientWebService/client.asmx
    2008-08-21 12:24:14:258 688 4c8 Agent * Found 0 updates and 13
    categories in search; evaluated appl. rules of 754 out of 1140 deployed
    entities
    2008-08-21 12:24:14:258 688 4c8 Agent *********
    2008-08-21 12:24:14:258 688 4c8 Agent ** END ** Agent: Finding
    updates [CallerId = WindowsUpdate]
    2008-08-21 12:24:14:258 688 4c8 Agent *************
    2008-08-21 12:24:14:288 1140 4c4 COMAPI >>-- RESUMED -- COMAPI: Search
    [ClientId = WindowsUpdate]
    2008-08-21 12:24:14:288 1140 4c4 COMAPI - Updates found = 0
    2008-08-21 12:24:14:288 1140 4c4 COMAPI ---------
    2008-08-21 12:24:14:288 1140 4c4 COMAPI -- END -- COMAPI: Search
    [ClientId = WindowsUpdate]
    2008-08-21 12:24:14:288 1140 4c4 COMAPI -------------
    2008-08-21 12:24:14:328 1140 114 COMAPI -------------
    2008-08-21 12:24:14:328 1140 114 COMAPI -- START -- COMAPI: Search
    [ClientId = WindowsUpdate]
    2008-08-21 12:24:14:328 1140 114 COMAPI ---------
    2008-08-21 12:24:14:338 688 4c8 Agent *************
    2008-08-21 12:24:14:338 688 4c8 Agent ** START ** Agent: Finding
    updates [CallerId = WindowsUpdate]
    2008-08-21 12:24:14:338 688 4c8 Agent *********
    2008-08-21 12:24:14:338 1140 114 COMAPI <<-- SUBMITTED -- COMAPI: Search
    [ClientId = WindowsUpdate]
    2008-08-21 12:24:14:338 688 4c8 Agent * Online = No; Ignore download
    priority = No
    2008-08-21 12:24:14:338 688 4c8 Agent * Criteria = "IsInstalled = 0
    and IsHidden = 0"
    2008-08-21 12:24:14:338 688 4c8 Agent * ServiceID =
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {C64A65AC-E1A7-4FF9-9074-D6D4694FB673}.100 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {79A6825D-BFE8-4713-8228-8A48AB11AC1C}.100 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {8D1F6795-726F-4870-B246-7AD5BA9AC8C8}.101 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {9E76C27B-C53A-4D17-8E30-5D8B703F8778}.101 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {25812E83-F63C-4900-A53C-BD9AF4805AA0}.101 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {558197DD-C3F1-4BD3-AFC6-12A200A6441A}.101 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {46A0B6F7-B283-45F8-9CCB-C8E3B4EC332C}.100 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {58313F8C-4976-48AA-9537-79E4C1BFEBE0}.101 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {BCDD265F-E14C-4417-86F3-4077B932AC54}.104 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {0E540C94-4E77-4D30-A783-1557FB990B27}.106 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {EE1D1110-783E-42CA-B2FF-8C766A52B85A}.102 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {8F89C616-EF32-4E16-9220-A54E3416FF48}.102 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {3314F061-E82D-4746-8001-9D4F91C75DC9}.102 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {5F01F927-F281-4336-92FC-EA29D8AC8292}.101 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {C4D9ECA7-F8B4-4ECE-B584-8BBD789091A2}.101 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {E3B9BB99-31BE-4910-8B3D-8CB9C82E2206}.101 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {903A103C-2A69-4F4C-AB99-E1C42D55FB19}.101 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {4F848FFD-4E63-435E-9108-69183074157C}.103 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {A949DFF3-49AD-44C1-882D-A93643BCD67D}.101 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {02CC2D03-89C4-4860-A5B1-5B59A36C0AC4}.101 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {D1B4FCCB-384D-489E-A709-845116887F36}.100 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {5EE699F8-70FA-4125-96DA-D04877BD9674}.100 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {2EB5E46E-A527-452C-A97E-9D17EF9090B0}.102 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {0D7B5DDD-245D-409D-8985-2A8A46DEE7EE}.103 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {B4F12DD8-ECBE-4C87-87CB-CA3BAB947839}.103 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {B7093394-BA61-4CAB-A3C9-2F79C1D45E78}.101 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {521A2758-68C5-4439-B93C-15E5067B0B5E}.103 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {0FD3A02E-D9D4-43B9-B0FB-3887CB3EF60B}.103 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {035AFD75-959F-4582-B8F3-E99ED61B871A}.108 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {1BC7A519-6ADE-4939-8224-FD37C9470267}.101 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {D45EABF7-763D-411D-9DD0-CD9542A7DD88}.104 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {ED8312B8-E3E8-407D-9E17-324BEA5DE45B}.104 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {EA7B133A-B0A1-426D-98EB-C1CBF39B6334}.104 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {480DA958-608C-4897-8657-FFBC55A198BC}.102 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {970D22F7-4BE2-437C-8810-8D9627741BD6}.101 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {B8CD36A3-289A-4396-ABD0-2B47DA2C9617}.107 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {3F1EDB63-55BC-4C29-846F-295C7E115307}.103 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {C4BC1F1B-9577-4194-A70F-524DE3FD3C67}.104 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {44B14DC7-94A7-4738-90D4-D89ADC543883}.103 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {C56ACCA0-363F-4B71-B157-D00809DB60E3}.101 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {4B3B1EA7-9EBE-453F-B70C-A9D99BA555C0}.100 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {62E0C692-E8D3-4E9B-8EDE-CC7E46C8949D}.101 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {A41A7AA1-DA66-4FBA-8D55-5F6BE65FBA44}.101 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {BCDF5C17-18B0-49D1-A7AB-085BE403140B}.102 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {019118C7-C706-4DF8-B8AA-A25F5F4F37F3}.100 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {9FA84699-F763-490A-AD88-A9680DE9FF74}.100 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {DE81A2F7-F18F-4104-8F6F-2035ABB7534A}.102 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {517F02CA-7584-48B0-897A-08AAF0DE0F4E}.104 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {C55AFC95-ADD2-40C8-8047-2D0047E61D67}.102 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {80392EFB-F236-4B6F-A529-BE3383C91766}.102 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {8D65EBF3-94A3-47AA-8367-1CECE5EE2392}.103 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {1293EA74-E0BB-4D7F-B54A-54016EA283EE}.104 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {63DFD89D-9509-4522-A996-5FC3AC50334E}.102 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {70ABEBD2-F515-4BD4-8683-0796F949792F}.104 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {4463D351-75FD-4CA8-A0C9-CB00D85D5A2E}.102 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {53DC00A8-4921-436A-BCC2-1D3D7E804C92}.104 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {0DDD3CE2-DFEA-4AAA-B990-EC9AB6003C2B}.102 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {5A51AD5C-DC1B-441E-925D-7C66D46FA403}.104 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {27370574-5765-487D-A847-0A21D9317F83}.103 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {0E6C66BA-FDA0-4083-B2CF-C17F5F5277FF}.102 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {EABCFCAC-9661-4C81-8FEC-4AD98EAFF2C7}.102 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {FC217A0A-D1C8-49D2-8893-34E9C19297B1}.105 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {E3CFED04-1210-45A3-A0A7-A61CB57A8B99}.101 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {AE8E4043-7E23-4FF7-BBE1-EEE9FFD1E739}.104 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {82C8C5AA-37D8-4C57-A63D-77B12E4D845A}.101 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {4493B1BA-D15F-4ADD-A368-DA8EEA183A99}.104 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {5EE82B86-86B3-45D2-BC03-642CF8C2BD85}.102 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {79068AB8-FDFC-4C8F-93CA-3F82AB2C6D82}.103 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {22E5D26E-40E6-4182-8BB8-FCEAC637A8C2}.102 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {8DAEA590-5F7F-4930-994E-890C37A6BD11}.102 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {63E3C070-30AA-4335-BDBA-8E0441A0B359}.102 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {41E806E3-DB8F-4C88-BD5D-4B2082C3A332}.104 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {7754D742-04CA-408F-BAC8-98E43F12256C}.102 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {2712D106-D80B-465C-AF38-8B1C4E9023DD}.100 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {7E5419EF-181F-406B-820B-5850629A0DE1}.100 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {2B788CF3-A6D7-4667-B18E-858117CB0447}.106 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {B793705A-2E2B-441B-BB1D-77F282B39ED5}.106 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {09A2C522-7E3B-4691-A2EA-60E36E1FDFF6}.107 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent Update
    {428D44B8-FE17-4D6B-B0B6-C845EDF30E85}.100 is pruned out due to
    potential supersedence
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {C07A79E6-D1F3-4462-9213-4A69015C7DF7}.110 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {4C811AB7-3E1C-4D53-A572-61E553D597C9}.100 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {8F7C96BB-428C-4481-BF23-D2D49B46A2D6}.104 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {F03E0786-5146-4FA9-9BA7-18614E106CBD}.103 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {AA4A8633-E402-4646-A8F6-A14532EE985B}.102 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {B35F305E-6B8B-44AB-93D4-15A7E4D99C2D}.104 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Added update
    {60971688-C0F2-46F7-BAFE-8E66038677B8}.102 to search result
    2008-08-21 12:24:18:454 688 4c8 Agent * Found 55 updates and 13
    categories in search; evaluated appl. rules of 754 out of 1140 deployed
    entities
    2008-08-21 12:24:18:454 688 4c8 Agent *********
    2008-08-21 12:24:18:454 688 4c8 Agent ** END ** Agent: Finding
    updates [CallerId = WindowsUpdate]
    2008-08-21 12:24:18:454 688 4c8 Agent *************
    2008-08-21 12:24:18:484 1140 4c4 COMAPI >>-- RESUMED -- COMAPI: Search
    [ClientId = WindowsUpdate]
    2008-08-21 12:24:18:594 1140 4c4 COMAPI - Updates found = 55
    2008-08-21 12:24:18:594 1140 4c4 COMAPI ---------
    2008-08-21 12:24:18:594 1140 4c4 COMAPI -- END -- COMAPI: Search
    [ClientId = WindowsUpdate]
    2008-08-21 12:24:18:594 1140 4c4 COMAPI -------------
    2008-08-21 12:24:19:265 688 4c8 Report REPORT EVENT:
    {7085EFE7-9B70-4508-825B-E910B9DE257F} 2008-08-21
    12:24:14:258-0500 1 147 101
    {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success
    Software Synchronization Windows Update Client successfully detected 0
    updates.
    2008-08-21 12:24:40:015 1140 114 COMAPI -------------
    2008-08-21 12:24:40:015 1140 114 COMAPI -- START -- COMAPI: Install
    [ClientId = WindowsUpdate]
    2008-08-21 12:24:40:015 1140 114 COMAPI ---------
    2008-08-21 12:24:40:015 1140 114 COMAPI - Allow source prompts: Yes;
    Forced: No; Force quiet: No
    2008-08-21 12:24:40:015 1140 114 COMAPI - Updates in request: 1
    2008-08-21 12:24:40:015 1140 114 COMAPI - ServiceID =
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2008-08-21 12:24:40:025 1140 114 COMAPI - Updates to install = 1
    2008-08-21 12:24:40:025 1140 114 COMAPI <<-- SUBMITTED -- COMAPI:
    Install [ClientId = WindowsUpdate]
    2008-08-21 12:24:40:035 688 4f0 Agent *************
    2008-08-21 12:24:40:035 688 4f0 Agent ** START ** Agent: Installing
    updates [CallerId = WindowsUpdate]
    2008-08-21 12:24:40:035 688 4f0 Agent *********
    2008-08-21 12:24:40:035 688 4f0 Agent * Updates to install = 1
    2008-08-21 12:24:40:035 688 4f0 Agent * Title = Security Update for
    Windows 2000 (KB952954)
    2008-08-21 12:24:40:035 688 4f0 Agent * UpdateId =
    {60971688-C0F2-46F7-BAFE-8E66038677B8}.102
    2008-08-21 12:24:40:035 688 4f0 Agent * Bundles 1 updates:
    2008-08-21 12:24:40:035 688 4f0 Agent *
    {0BC73A39-D2F1-4260-B206-F812E83B469C}.102
    2008-08-21 12:24:42:038 688 4f0 Agent WARNING: LoadLibrary failed for
    srclient.dll with hr:8007007e
    2008-08-21 12:24:42:038 688 4f0 Service WARNING:
    GetUserTokenFromSessionId failed with error 800706d3 for session 0
    2008-08-21 12:24:42:038 688 4f0 Agent * WARNING: Exit code = 0x80240020
    2008-08-21 12:24:42:038 688 4f0 Agent *********
    2008-08-21 12:24:42:038 688 4f0 Agent ** END ** Agent: Installing
    updates [CallerId = WindowsUpdate]
    2008-08-21 12:24:42:038 688 4f0 Agent *************
    2008-08-21 12:24:42:048 1140 258 COMAPI >>-- RESUMED -- COMAPI:
    Install [ClientId = WindowsUpdate]
    2008-08-21 12:24:42:048 1140 258 COMAPI - Install call failed
    2008-08-21 12:24:42:048 1140 258 COMAPI - Reboot required = No
    2008-08-21 12:24:42:048 1140 258 COMAPI - WARNING: Exit code =
    0x80240FFF; Call error code = 0x80240020
    2008-08-21 12:24:42:048 1140 258 COMAPI ---------
    2008-08-21 12:24:42:048 1140 258 COMAPI -- END -- COMAPI: Install
    [ClientId = WindowsUpdate]
    2008-08-21 12:24:42:048 1140 258 COMAPI -------------
    2008-08-21 12:24:42:048 688 4f0 Agent WARNING: WU client failed
    installing updates with error 0x80240020
    2008-08-21 12:24:42:809 1140 114 COMAPI WARNING: Operation failed due to
    earlier error, hr=80240020
    2008-08-21 13:03:03:127 688 2b4 AU ########### AU: Uninitializing
    Automatic Updates ###########
    2008-08-21 13:03:03:137 688 2b4 Service *********
    2008-08-21 13:03:03:137 688 2b4 Service ** END ** Service: Service
    exit [Exit code = 0x240001]
    2008-08-21 13:03:03:137 688 2b4 Service *************
    2008-08-21 13:05:38:981 688 2b4 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-08-21 13:05:39:001 688 2b4 Misc = Process:
    E:\WINNT\system32\svchost.exe
    2008-08-21 13:05:39:001 688 2b4 Misc = Module:
    E:\WINNT\system32\wuaueng.dll
    2008-08-21 13:05:38:981 688 2b4 Service *************
    2008-08-21 13:05:39:001 688 2b4 Service ** START ** Service: Service
    startup
    2008-08-21 13:05:39:001 688 2b4 Service *********
    2008-08-21 13:05:39:722 688 2b4 Agent * WU client version 7.0.6000.381
    2008-08-21 13:05:39:722 688 2b4 Agent * Base directory:
    E:\WINNT\SoftwareDistribution
    2008-08-21 13:05:39:752 688 2b4 Agent * Access type: No proxy
    2008-08-21 13:05:39:812 688 2b4 Agent * Network state: Disconnected
    2008-08-21 13:06:26:118 688 2b4 Agent *********** Agent: Initializing
    Windows Update Agent ***********
    2008-08-21 13:06:26:118 688 2b4 Agent *********** Agent: Initializing
    global settings cache ***********
    2008-08-21 13:06:26:118 688 2b4 Agent * WSUS server: <NULL>
    2008-08-21 13:06:26:118 688 2b4 Agent * WSUS status server: <NULL>
    2008-08-21 13:06:26:118 688 2b4 Agent * Target group: (Unassigned
    Computers)
    2008-08-21 13:06:26:118 688 2b4 Agent * Windows Update access
    disabled: No
    2008-08-21 13:06:28:482 688 2b4 DnldMgr Download manager restoring 0
    downloads
    2008-08-21 13:06:28:492 688 2b4 AU ########### AU: Initializing
    Automatic Updates ###########
    2008-08-21 13:06:28:492 688 2b4 AU # AU disabled through User preference
    2008-08-21 13:06:28:492 688 2b4 AU AU finished delayed initialization
    2008-08-21 13:06:28:502 688 2b4 Report *********** Report:
    Initializing static reporting data ***********
    2008-08-21 13:06:28:502 688 2b4 Report * OS Version = 5.0.2195.4.0.65536
    2008-08-21 13:06:28:782 688 2b4 Report * Computer Brand = Dell
    Computer Corporation
    2008-08-21 13:06:28:782 688 2b4 Report * Computer Model = XPS-Z

    2008-08-21 13:06:28:792 688 2b4 Report * Bios Revision = A11
    2008-08-21 13:06:28:792 688 2b4 Report * Bios Name = Default System BIOS
    2008-08-21 13:06:28:792 688 2b4 Report * Bios Release Date =
    2002-06-11T00:00:00
    2008-08-21 13:06:28:792 688 2b4 Report * Locale ID = 1033
    2008-08-21 13:43:08:996 688 2b4 AU ########### AU: Uninitializing
    Automatic Updates ###########
    2008-08-21 13:43:09:036 688 2b4 Service *********
    2008-08-21 13:43:09:036 688 2b4 Service ** END ** Service: Service
    exit [Exit code = 0x240001]
    2008-08-21 13:43:09:036 688 2b4 Service *************
    2008-08-21 16:30:24:111 692 2b8 Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: -0500) ===========
    2008-08-21 16:30:24:121 692 2b8 Misc = Process:
    E:\WINNT\system32\svchost.exe
    2008-08-21 16:30:24:131 692 2b8 Misc = Module:
    E:\WINNT\system32\wuaueng.dll
    2008-08-21 16:30:24:111 692 2b8 Service *************
    2008-08-21 16:30:24:131 692 2b8 Service ** START ** Service: Service
    startup
    2008-08-21 16:30:24:131 692 2b8 Service *********
    2008-08-21 16:30:24:872 692 2b8 Agent * WU client version 7.0.6000.381
    2008-08-21 16:30:24:872 692 2b8 Agent * Base directory:
    E:\WINNT\SoftwareDistribution
    2008-08-21 16:30:24:902 692 2b8 Agent * Access type: No proxy
    2008-08-21 16:30:24:962 692 2b8 Agent * Network state: Connected
    2008-08-21 16:31:10:848 692 2b8 Agent *********** Agent: Initializing
    Windows Update Agent ***********
    2008-08-21 16:31:10:848 692 2b8 Agent *********** Agent: Initializing
    global settings cache ***********
    2008-08-21 16:31:10:848 692 2b8 Agent * WSUS server: <NULL>
    2008-08-21 16:31:10:848 692 2b8 Agent * WSUS status server: <NULL>
    2008-08-21 16:31:10:848 692 2b8 Agent * Target group: (Unassigned
    Computers)
    2008-08-21 16:31:10:848 692 2b8 Agent * Windows Update access
    disabled: No
    2008-08-21 16:31:13:942 692 2b8 DnldMgr Download manager restoring 0
    downloads
    2008-08-21 16:31:13:982 692 2b8 AU ########### AU: Initializing
    Automatic Updates ###########
    2008-08-21 16:31:13:982 692 2b8 AU # AU disabled through User preference
    2008-08-21 16:31:13:982 692 2b8 AU AU finished delayed initialization
    2008-08-21 16:31:13:982 692 2b8 Report *********** Report:
    Initializing static reporting data ***********
    2008-08-21 16:31:13:982 692 2b8 Report * OS Version = 5.0.2195.4.0.65536
    2008-08-21 16:31:14:733 692 2b8 Report * Computer Brand = Dell
    Computer Corporation
    2008-08-21 16:31:14:733 692 2b8 Report * Computer Model = XPS-Z

    2008-08-21 16:31:14:744 692 2b8 Report * Bios Revision = A11
    2008-08-21 16:31:14:744 692 2b8 Report * Bios Name = Default System BIOS
    2008-08-21 16:31:14:744 692 2b8 Report * Bios Release Date =
    2002-06-11T00:00:00
    2008-08-21 16:31:14:744 692 2b8 Report * Locale ID = 1033
     
    henriJ, Aug 21, 2008
    #4
  5. You're mowst welcome, henri.
    That entry shows that AU has been disabled. That's just a tipoff, not
    the issue. This is actually where the issue originates:
    srclient.dll is not found in W2K, it's in XP, Vista, etc. 8007007e signifies
    the specified module could not be found.

    800706d3 RPC_S_Unknown_Authn_Service
    The authentication service is unknown.

    The issue *may* be caused by the installed antivirus\security software.
    Have you tried to install the updates with the above completely and
    totally disabled ?

    If you've already done that, see: Error messages that you may receive
    when you try to download and install updates from the Windows Update Web
    site, from the Microsoft Update Web site, or from a WSUS server:
    "0x800704DD," "0x80240020," or both
    http://support.microsoft.com/kb/910341

    Check Section A: Windows 2000 and start with Step 5. If no joy, then go
    back to Step1 and so forth.


    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


    henriJ wrote:

     
    MowGreen [MVP], Aug 22, 2008
    #5
  6. henriJ

    Clarenzo Guest

    Had similar problem like HenriJ. Here's the log. Please help. Many thanks!

    2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
    {70D41FF9-0796-4EB6-A699-61C04CB395FE}.100
    2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
    2008-08-22 19:40:09:390 1328 f4 Agent *
    {D3B2128B-4FDE-4925-A86E-B59C353F5C58}.100
    2008-08-22 19:40:09:390 1328 f4 Agent * Title = Security Update for
    Windows XP (KB951698)
    2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
    {27D0A4B7-77C3-48A9-90D3-F67368BB0E37}.107
    2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
    2008-08-22 19:40:09:390 1328 f4 Agent *
    {EFACC904-0897-46C5-AAD9-E40D769BEAAF}.107
    2008-08-22 19:40:09:390 1328 f4 Agent * Title = Update for Windows XP
    (KB951978)
    2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
    {44F3BFC5-1C64-41E2-839D-A91407634BAB}.101
    2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
    2008-08-22 19:40:09:390 1328 f4 Agent *
    {E3E55B65-F747-405D-A436-6A06BF5D993C}.101
    2008-08-22 19:40:09:390 1328 f4 Agent * Title = Security Update for
    Windows XP (KB951748)
    2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
    {D5EADB3B-4FD7-4087-8B9D-4ACB2B41210E}.109
    2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
    2008-08-22 19:40:09:390 1328 f4 Agent *
    {7F435586-D50F-439A-BDCA-2F16A4924CBE}.101
    2008-08-22 19:40:09:390 1328 f4 Agent * Title = Cumulative Security
    Update for ActiveX Killbits for Windows XP (KB953839)
    2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
    {4CCA8DEF-C5C7-4A19-B75A-2BE59BA0B710}.103
    2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
    2008-08-22 19:40:09:390 1328 f4 Agent *
    {5F4D59DC-F66B-477E-A092-AA95045CDD7F}.101
    2008-08-22 19:40:09:390 1328 f4 Agent * Title = Security Update for
    Windows Media Player 10 for Windows XP (KB936782)
    2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
    {48EABF03-4C20-499C-BA18-B7DE88096C40}.102
    2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
    2008-08-22 19:40:09:390 1328 f4 Agent *
    {5B6FEE1E-33B6-4FF1-9098-4C6EDD6AD45A}.102
    2008-08-22 19:40:09:390 1328 f4 Agent * Title = Windows Malicious
    Software Removal Tool - August 2008 (KB890830)
    2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
    {4C811AB7-3E1C-4D53-A572-61E553D597C9}.100
    2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
    2008-08-22 19:40:09:390 1328 f4 Agent *
    {50C05E91-600D-4DBE-9B10-D0B7E6856B70}.100
    2008-08-22 19:40:09:390 1328 f4 Agent * Title = Security Update for
    Outlook Express for Windows XP (KB951066)
    2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
    {973E334F-2ABA-4DE2-B51B-EFB975992C1A}.104
    2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
    2008-08-22 19:40:09:390 1328 f4 Agent *
    {073D027A-2183-49A6-B56F-7389AACA4F4B}.104
    2008-08-22 19:40:09:390 1328 f4 Agent * Title = Security Update for
    Windows XP (KB946648)
    2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
    {83D1ADF5-779D-4016-8C31-549270F67B3F}.103
    2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
    2008-08-22 19:40:09:390 1328 f4 Agent *
    {A17CBA4F-58E7-4F13-A1E0-712D6F478F2D}.103
    2008-08-22 19:40:09:390 1328 f4 Agent * Title = Security Update for
    Windows XP (KB952954)
    2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
    {E7EC15F8-AF04-4745-99E1-2271E868F50C}.102
    2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
    2008-08-22 19:40:09:390 1328 f4 Agent *
    {80A0DC2E-7281-48F0-9491-9D5DADE8C4A2}.102
    2008-08-22 19:40:09:390 1328 f4 Agent * Title = Cumulative Security
    Update for Internet Explorer 6 for Windows XP (KB953838)
    2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
    {063EA744-2D32-4BEC-8979-8AD1969A77FD}.102
    2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
    2008-08-22 19:40:09:390 1328 f4 Agent *
    {24EBDE35-160F-4862-969D-31E03B43DF1C}.102
    2008-08-22 19:40:09:390 1328 f4 Agent * Title = Security Update for
    Windows XP (KB950974)
    2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
    {6D930EBC-BB1C-4DC5-82F6-C15366AF904A}.102
    2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
    2008-08-22 19:40:09:390 1328 f4 Agent *
    {E26EBEC6-8155-455D-B691-4D17EE0AFA05}.101
    2008-08-22 19:40:09:406 1328 f4 Agent * Title = Update for Windows XP
    (KB951072)
    2008-08-22 19:40:09:406 1328 f4 Agent * UpdateId =
    {C549AD65-F3B3-42E6-B0D7-6FE55576F2BB}.102
    2008-08-22 19:40:09:406 1328 f4 Agent * Bundles 1 updates:
    2008-08-22 19:40:09:406 1328 f4 Agent *
    {548F2EA3-6811-4585-8761-40696DE555FE}.102
    2008-08-22 19:40:09:406 1328 f4 Agent * Title = Update for Windows XP
    (KB952287)
    2008-08-22 19:40:09:406 1328 f4 Agent * UpdateId =
    {8079EF5C-B355-4C65-8888-8D708BEB2D87}.102
    2008-08-22 19:40:09:406 1328 f4 Agent * Bundles 1 updates:
    2008-08-22 19:40:09:406 1328 f4 Agent *
    {1D50EC11-98A5-4E57-BC69-F43C5686B0D6}.102
    2008-08-22 19:40:09:406 1328 f4 Agent * Title = Update for Microsoft
    Office Outlook 2003 Junk Email Filter (KB955434)
    2008-08-22 19:40:09:406 1328 f4 Agent * UpdateId =
    {7FB0A046-FEA7-4975-9EA5-2BB4E15D80B3}.101
    2008-08-22 19:40:09:406 1328 f4 Agent * Bundles 1 updates:
    2008-08-22 19:40:09:406 1328 f4 Agent *
    {127AF7C5-6AE8-499C-B8EC-41C0B3A0AC30}.101
    2008-08-22 19:40:36:812 1328 f4 Handler Attempting to create remote handler
    process as IBM-C73DE250D01\Clarence in session 0
    2008-08-22 19:40:37:156 1840 c9c Misc =========== Logging initialized
    (build: 7.0.6000.381, tz: +0800) ===========
    2008-08-22 19:40:37:156 1840 c9c Misc = Process:
    C:\WINDOWS\system32\wuauclt.exe
    2008-08-22 19:40:37:156 1840 c9c AUClnt FATAL: Error: 0x80004002. wuauclt
    handler: failed to spawn COM server
    2008-08-22 19:40:37:171 1328 f4 Handler FATAL: 0x80004002: ERROR: Remote
    update handler container process created (PID: 1840), but exited before
    signaling event
    2008-08-22 19:40:37:187 1328 f4 Agent * WARNING: Exit code = 0x80004002
    2008-08-22 19:40:37:187 1328 f4 Agent *********
    2008-08-22 19:40:37:187 1328 f4 Agent ** END ** Agent: Installing
    updates [CallerId = MicrosoftUpdate]
    2008-08-22 19:40:37:187 1328 f4 Agent *************
    2008-08-22 19:40:37:187 1328 f4 Agent WARNING: WU client failed installing
    updates with error 0x80004002
    2008-08-22 19:40:37:328 3000 f30 COMAPI >>-- RESUMED -- COMAPI: Install
    [ClientId = MicrosoftUpdate]
    2008-08-22 19:40:37:343 3000 f30 COMAPI - Install call failed
    2008-08-22 19:40:37:343 3000 f30 COMAPI - Reboot required = No
    2008-08-22 19:40:37:343 3000 f30 COMAPI - WARNING: Exit code = 0x80240FFF;
    Call error code = 0x80004002
    2008-08-22 19:40:37:343 3000 f30 COMAPI ---------
    2008-08-22 19:40:37:343 3000 f30 COMAPI -- END -- COMAPI: Install
    [ClientId = MicrosoftUpdate]
    2008-08-22 19:40:37:343 3000 f30 COMAPI -------------
    2008-08-22 19:40:38:093 3000 760 COMAPI WARNING: Operation failed due to
    earlier error, hr=80004002


     
    Clarenzo, Aug 22, 2008
    #6
  7. First, try registering this .dll from
    Start > Run > type in or copy&paste the below into the Open: line and
    then click OK or press Enter

    regsvr32 wups2.dll

    If the updates still do not install, then suggest you download and
    *save* - AU Client and WindowsUpdate Reset Tool (v77e)
    http://www.codeplex.com/aureset/Release/ProjectReleases.aspx?ReleaseId=16139

    When the download completes, close *all* open browsers and programs.
    Now run au_client_tool_v77e_codeplex.exe
    Reboot afterwards and see if the updates are reoffered and if they
    install now.

    If not, then suggest the installed antivirus/'security' software is the
    cause of the installation issue.

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


     
    MowGreen [MVP], Aug 22, 2008
    #7
  8. henriJ

    henriJ Guest

    Your advice to turn off all anti-virus and similar software when running
    Microsoft Update is something that had already been done.

    Accordingly, I went to KB910341 and Step 5. Four of the registry
    entries on my system are not exactly as shown in KB910341. For example,
    KB910341 shows that 'Asynchronous' should have a data value of
    '00000001'. What I have is '0x00000001 (1)'

    'Impersonate', 'MaxWait', and 'Safe' all have the extra '0x' in front of
    the value shown in KB910341. 'Impersonate' and 'Safe' have the extra
    '(1)' appended at the end of the data value shown in KB910341 and
    'MaxWait' has '(600)' appended at the end of the data value shown in
    KB910341.

    The impression I get from KB910341 is that I should simply modify the
    four odd-ball values I have found to the values given in KB910341. I
    note, however, that the 'Modify' command gives one the choice of
    'Decimal' and 'Hexadecimal' when typing in the new value. Which do I
    choose?

    Thank you again for this guidance which is far more advanced than
    anything in my prior Windows experience.
     
    henriJ, Aug 22, 2008
    #8
  9. henri,

    Prior to doing *any* registry editing it's wise to back up the keys that
    you're going to edit just in case.

    How to back up and restore the registry in Windows
    http://support.microsoft.com/kb/322756
    If you double click on Asynchronous you'll see that the Value data is 1.
    00000001 in the KB article is the same as 0x00000001 (1).
    So that setting is correct as are the other ones you've posted.
    Do not edit those, please. Go over the other ones listed and make sure
    that they exist.

    What is the installed antivirus/security suite and which firewall is
    being used ?

    Let's find out if the updates were actually downloaded and can install
    from the HardDrive:

    Show hidden files, folders, and system files
    http://www.bleepingcomputer.com/tutorials/tutorial62.html#win2000

    Using Windows Explorer, navigate to
    WINNT\SoftwareDistribution\Download

    You'll need to know the KB number of the updates that fail to install.
    They are not showing the in WU.log.
    So, right click the randomly named subfolders in Download and check the
    date they were created. When you find the dates that coincide with when
    the updates supposedly downloaded, open one of those subfolders, then
    open the it's update subfolder.
    Run update.exe and see if the update installs.

    2008-08-21 16:31:13:982 692 2b8 AU # AU disabled
    through User preference

    This entry, if the AU service is Enabled and AU is set to update
    automatically in the AU applet in Control Panel, regardless of which
    setting it is, *may* be a tipoff that 'unwanted guests' are resident.

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Aug 22, 2008
    #9
  10. henriJ

    Clarenzo Guest

    Many thanks! It works now!

     
    Clarenzo, Aug 23, 2008
    #10
  11. That's normal for older updates. The 'SP4' in the filename means that this
    update was included in SP4, not that it was intended to install on SP4 systems.

    Harry.
     
    Harry Johnston [MVP], Aug 24, 2008
    #11
  12. henriJ

    henriJ Guest

    Responding to your last note in the order of the points made:

    1) Other than the four entries with the '0x' in front of the data value
    given in KB910341 and the extra number(s) in parentheses '( )' appended
    at the end of the four data values, I have all of the other entries
    specified in KB910341 with the data values shown in KB910341.
    Accordingly, no editing of the registry was needed.

    2) With regard to antivirus/security and firewall software being used, I
    was suspicious of problems in this area when I got serious about running
    down this problem a couple of days ago. Accordingly all
    antivirus/security and firewall software was deinstalled last week (to
    include some last little bits that the deinstallers left behind).

    3) The majority of the updates were found to have actually downloaded
    once I knew to look in the WNNT\SoftwareDistribution\Download subfolder.
    I hadn't known where to look prior to your note. All of them in the
    WNNT\SoftwareDistribution\Download subfolder installed manually when I
    ran the Update.exe file that accompanied each update. The following
    updates did not show up in the WNNT\SoftwareDistribution\Download
    subfolder as they were reported to be 'Downloaded, ready to install':

    --KB890830, Windows Malicious Removal Tool - August 2008;
    --KB922582, Update for Windows 2000;
    --Q816093, Security Update Microsoft Virtual Machine (Microsoft VM)

    When I couldn't find these thee updates anywhere (even with all hidden
    files specified to show up Windows Explorer searches), I separately
    (manually) downloaded these three updates and saved them elsewhere on my
    HD. The KB922582 then appeared to install properly. KB890830 (V.2.1)
    also worked properly. Q816093_W2K_SP4_x86_EN.exe would not install and
    returned an error message that the file was intended for SP3 systems
    only. This error message doesn't make sense to me as the file has 'SP4'
    within its name but I have learned not to be surprised at anything in
    this saga.

    4) Several times, you have referred to a possible 'AU' service problem.
    My assumption is that 'AU' means 'Automatic Updates'. I have always
    kept 'Automatic Updates' turned OFF and have always manually invoked
    Microsoft Update. Also, I always have selected the 'Custom'
    installation mode. My problem remains that Updates downloaded via
    Windows Update will not - for reasons still unknown - install under the
    direction of the Windows Update software.

    Sorry for being a pest, but do you have any further suggestions? Thank
    you again for your efforts to solve this conundrum.
     
    henriJ, Aug 25, 2008
    #12
  13. henriJ

    henriJ Guest

    Oh, learn something every day. Thank you.
     
    henriJ, Aug 25, 2008
    #13
  14. There are 2 Automatic Updates settings. The AU service, which must be
    set to Automatic, and then the AU settings applet in Control Panel.
    The latter just means that the system is either opted into automatic
    updating, with the varied User preference settings, or it is Turned off.
    No prompts to download nor install updates will be delivered.

    Microsoft Update and Windows Update are the sites that detect, download,
    and install the updates.
    You can use IE or the AU shortcut on the Start Menu to manually invoke
    Microsoft Update, but the updates will not install without the AU
    *service* running.

    So, what is the AU service set to and what is the AU applet set to ?


    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Aug 25, 2008
    #14
  15. henriJ

    henriJ Guest

    Hmmm ..... I didn't know there was such a thing as a AU 'service'. I
    knew only about the W2K-Pro control Panel setting for AU. Where do I
    find out if the AU 'service' is running and how to I toggle it 'on' and
    'off'?
     
    henriJ, Aug 25, 2008
    #15
  16. Control Panel - Administrative Tools - Services

    (That's for XP but if I remember correctly it's the same or very similar for 2000.)

    Harry.
     
    Harry Johnston [MVP], Aug 26, 2008
    #16
  17. It is, Harry: http://www.techspot.com/tweaks/win2k_services/print.shtml

    My point being that if the AU applet is set to " Turn off Automatic
    update ", there will be no updates offered via AU.
    If the AU *service* is Disabled it doesn't matter how one attempts
    updating. *No* updates will install. Period. None.

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Aug 26, 2008
    #17
  18. Well, to nitpick, updates can still be installed from the download center -
    prior to Vista/2008, that is.

    Harry.
     
    Harry Johnston [MVP], Aug 27, 2008
    #18
  19. See the instructions in this article:

    <http://support.microsoft.com/kb/943144>

    http://support.microsoft.com/kb/943144

    Ignore the Symptoms and Cause sections, go straight to Resolution. These
    instructions are for XP, but they may solve your problem anyway. Certainly they
    shouldn't do any damage.

    If this doesn't work, try the installations again and then post the last hundred
    lines from WindowsUpdate.log, which is probably to be found in c:\winnt.

    Harry.
     
    Harry Johnston [MVP], Aug 27, 2008
    #19
  20. To keep track of things, it helps immensely if you include all of previous
    message(s) in your replies to the newsgroup. Thank you.
     
    PA Bear [MS MVP], Aug 27, 2008
    #20
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.