Windows Update hangs before scanning starts

Discussion in 'Windows Update' started by CD, Jun 30, 2003.

  1. CD

    CD Guest

    I'm running Windows 98 SE
    Have ie 6 SP1

    When I click on Start/Windows Update
    1. An internet Explorer Window is started
    2. IE tries to go to Http://v4.windowsupdate.microsoft.com/en/default.asp
    3. The box in the bottom lefthand corner of IE says "DONE"
    4. IE hangs. The windows updater doesn't say anything about scanning
    5. The only way I can get out of it is to Ctrl-Alt-Del once which does
    nothing
    6. Pressing Ctrl-Alt-Del a second time brings me to the BSOD
    7. When I do click on Ctrl-Alt-Del the second time
    8. The Close Progam window appears
    9. Clicking on Internet Explorer and then "End Task"
    10. The ie window disappears and a dialogue box appears that says
    11. "UNKNOWN" This program has performed an illegal operation and will be
    shut down
    12. Clicking on details gives me the following information IEXPLORE caused
    an invalid page fault in module KERNEL32.DLL at 017f:bff9db61. Registers:
    etc.
    13. "UNKNOWN" This program has performed an illegal operation and will be
    shut down
    14. Looking at the update logs heres an example of what I see. 2003-06-29
    17:02:08 00:02:08 Sucess IUCTL Starting


    These are the things I've tried
    1. Disable all anti-virus programs
    2. Clear the cache, history and cookies
    3. Clean Install of ie6 SP1
    4. Start/Settings/Control Panel/Add Remove Programs/Microsoft Internet
    Explorer SP1/Repair
    5. All of the recommendations at
    http://v4.windowsupdate.microsoft.com/troubleshoot/ for a 0% scan.
    6. Install latest scripting Engine
    7. Repair IE 6 (again)
    8. Run Regsvr32
    9. Register Urlmon.dll, Shdocvw.dll, Msjava.dll, Actxprxy.dl, Oleaut32.dll,
    Mshtml.dll, Browseui.dll
    10. Perform a check for parasites @ http://aumha.org/a/noads.htm none found
    11. Tested for Java @ http://www.fitwise.com/testjava.asp test was sucessful
    12. Tested for MS VM here http://www.visualware.com/support/javasupport.html
    also successful.
    13. Checked the clock and calendar as some have suggested in this forum
    14. No Discussion Bar
    15. Checked the Http settings
    16. Checked the SSL settings
    17. All script settings are "enabled"
    18. Internet LAN connection settings are "unchecked"
    19. Add following sites to the list of "Trusted Sites"
    http://*.microsoft.com http://www.download.windowsupdate.com
    http://windowsupdate.microsoft.com http://download.windowsupdate.com
    20. Reboot
    21. Same crash and hang

    Also tried logging into Https://v4.windowsupdate.microsoft.com same crash
    and hang episode occurred.
    Other secure web sites can be readily accessed by this computer.
    I've also noticed that anytime I enter a Macromedia flash site I get the
    same crash and hang reaction.

    Any help would be appreciated.....I've been beating my brain on this one for
    the last 3 days.
    Clarence
     
    CD, Jun 30, 2003
    #1
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  2. CD

    Mow Green Guest

    Since the issue is occurring when employing Flash, also, I'd be
    looking the your display adapter as a possible culprit here.
    Check the adapter via System Properties | Device Manager for it's
    current status (i.e. a conflict) and check with the card's manufacturer
    for updated drivers .

    Updating your MSXML package may be applicable , too :
    http://msdn.microsoft.com/library/default.asp?url=/downloads/list/xmlgeneral.asp

    MowGreen
    *-344-*
    Never Forgotten
     
    Mow Green, Jun 30, 2003
    #2
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  3. CD

    CD Guest

    Mow: Thanks for the help, but that didn't do anything.
    I'm really beginning to suspect Norton AntiVirus corporate
    edition as the cause.


    Clarence
     
    CD, Jul 3, 2003
    #3
  4. There is a Monty Python skit about Great White Hunters in pith helmets
    with elephant guns blasting away at mosquitos. Wiping the hard disk to
    fix a WU problem is about the same thing.

    Good luck with your reinstall and reconfiguration!
     
    Kent W. England [MVP], Jul 3, 2003
    #4
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