Windows Update Install Hangs on "Initializing installation..."

Discussion in 'Windows Update' started by Daz, Dec 22, 2005.

  1. Daz

    Daz Guest

    I have tried a number of the things that seem to be related to Windows Update
    issues on this site and still had no joy.

    Problem initially seen with Automatic Updates on, but did not install on
    shutdown, despite leaving machine on for several hours! Just stayed on
    "Installing 1 of 3..."

    Have since tried more manual control, even with firewalls/spyware checkers
    off, etc, but despite seemingly successful download, just get stuck on
    "Initializing installation..." in status window with absolutely nothing in
    the progress bar.

    Please help - it's driving me nuts!

    Thanks in anticipation of some kind assistance!
     
    Daz, Dec 22, 2005
    #1
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  2. Hi Daz,

    What operating system are you using?

    A look at the contents of the WindowsUpdate.log file might display an error
    message that would assist in helping you find a resolution to the problem.
    When you get a chance, visit the Microsoft Update (or Windows Update) site,
    taking note of the date and time that you accessed the site, and select one
    update to download/install. When the install fails to get past the
    "Initializing installation..." stage, exit the Update site and then locate
    the WindowsUpdate.log file (should be in C:\Windows folder or C:\WINNT folder
    if you are using Windows 2000). Copy the entries near the bottom of that file
    that occur for the date and time that you last attempted an update, then
    paste that into a reply here.



    Regards,
     
    Patti MacLeod, Dec 23, 2005
    #2
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  3. Daz,

    Open the WindowsUpdate.log located in the WINDOWS directory. Scroll down
    towards the bottom and see if you can locate an error code associated
    with the failed installations. Post back with the section of log that
    contains the code(s).
    Or, you can visit the Troubleshooter from the Windows Update site by
    clicking the Get help and support link in the left frame, then click the
    Try solving your problem with the Troubleshooter link in the right
    frame. Input the error code into the " Type keywords here " window and
    then click the Search button. Try the suggested Resolutions for the
    specific error code.

    MowGreen [MVP 2003-2006]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Dec 23, 2005
    #3
  4. Daz

    Daz Guest

    Hi Patti

    Thanks very much for responding.

    I am running XP (SP2)

    Unfortunately there does not seem to be anything as useful as an error
    message in the log file. I have attached the last part of the file anyway,
    but I'm not sure it will help much!

    2005-12-24 20:39:33 1076 804 AU AU setting client response for sessionId 0x0
    to 'Active'
    2005-12-24 20:40:04 1076 74c AU AU received install approval from client for
    1 updates
    2005-12-24 20:40:04 1076 74c AU #############
    2005-12-24 20:40:04 1076 74c AU ## START ## AU: Install updates
    2005-12-24 20:40:04 1076 74c AU #########
    2005-12-24 20:40:04 1076 74c AU # Initiating manual install
    2005-12-24 20:40:04 1076 74c AU # Approved updates = 1
    2005-12-24 20:40:04 1076 74c AU <<## SUBMITTED ## AU: Install updates /
    installing updates [CallId = {BB3275CB-D326-4541-B9D6-1AC0627E28B8}]
    2005-12-24 20:40:04 1076 4e4 Agent *************
    2005-12-24 20:40:04 1076 4e4 Agent ** START ** Agent: Installing updates
    [CallerId = AutomaticUpdates]
    2005-12-24 20:40:04 1076 4e4 Agent *********
    2005-12-24 20:40:04 1076 4e4 Agent * Updates to install = 1
    2005-12-24 20:40:04 1076 4e4 Agent * Title = <NULL>
    2005-12-24 20:40:04 1076 4e4 Agent * UpdateId =
    {88ECB294-6967-4250-BCB7-8C37B83915A8}.101
    2005-12-24 20:40:04 1076 4e4 Agent * Bundles 1 updates:
    2005-12-24 20:40:04 1076 4e4 Agent *
    {C729D82A-2CE3-497F-82C4-E0EA6149E5F3}.101
    2005-12-24 20:40:24 1076 804 AU AU setting client response for sessionId 0x0
    to 'Active'

    Thanks again!
    Daz
     
    Daz, Dec 24, 2005
    #4
  5. Hi Daz,

    Busy time of year for me, and this is the first that I've been at my
    computer since the 23rd. Seems there's too much to do and too little time to
    do it in.

    You're right, there's not much to go on from that last part of your
    WindowsUpdate.log file. I was hoping for a useful error code :-(

    I did some scouting around for mention of a similar problem and found this
    at the Dell forum. Hopefully something within that thread will be useful for
    you:
    http://forums.us.dell.com/supportforums/board/message?board.id=sw_svcpacks&message.id=4470



    Regards,

    --
    Patti MacLeod
    Microsoft MVP - Windows Shell/User

     
    Patti MacLeod, Dec 27, 2005
    #5
  6. Daz

    Daz Guest

    Thanks Patti

    Sorry for the delay - been indulging in "Christmas Spirit"!

    The posting by "VBdotNet" (12-20-2004 10:56 AM) on the Dell forum seems to
    have done the trick. It seems there was a conflict between Norton and IIS.

    Many thanks for all your help - keep up the good work!

    Best wishes for a great 2006.

    Daz

     
    Daz, Jan 2, 2006
    #6
  7. Daz

    Daz Guest

    Thanks for trying to help MowGreen.

    Problem now resolved (I hope!).

    Solution finally found on Dell forum - see discussion with Patti MacLeod.

    Thanks again - best wishes for a great 2006!

    Daz

     
    Daz, Jan 2, 2006
    #7
  8. No need to apologize for the delay as I certainly understand what a busy
    time of year this is!

    I'm glad to hear that VBdotNet's posting pointed you in the right direction
    to resolve the problem.

    You're very welcome for all the help, and best wishes to you and yours, too!
    :)



    Regards,

    --
    Patti MacLeod
    Microsoft MVP - Windows Shell/User

     
    Patti MacLeod, Jan 2, 2006
    #8
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