Windows Update KB913670 repeatedly fails

Discussion in 'Windows Update' started by Peter K, Jun 30, 2006.

  1. Peter K

    Peter K Guest

    Windows Update is repeatedly trying to install KB913670 and failing.

    I would like to stop this happening, it is annoying, and move my PC to a
    state that KB913670 appears to have been installed or is no longer
    required.

    Additional facts regarding this problem:

    1. The detailed failure event is

    Installation Failure: Windows failed to install the following update with
    error 0xffffffff: Update for Windows XP (KB913670).

    0000: 57 69 6e 33 32 48 52 65 Win32HRe
    0008: 73 75 6c 74 3d 30 78 66 sult=0xf
    0010: 66 66 66 66 66 66 66 20 fffffff
    0018: 55 70 64 61 74 65 49 44 UpdateID
    0020: 3d 7b 44 31 42 30 31 33 ={D1B013
    0028: 39 44 2d 46 43 39 35 2d 9D-FC95-
    0030: 34 45 39 45 2d 42 34 34 4E9E-B44
    0038: 41 2d 46 30 35 45 42 32 A-F05EB2
    0040: 36 42 46 30 38 41 7d 20 6BF08A}
    0048: 52 65 76 69 73 69 6f 6e Revision
    0050: 4e 75 6d 62 65 72 3d 31 Number=1
    0058: 30 31 20 00 01 .

    2. This update does a rollback of a previous update KB912475, installed
    some time back in March 2006, but this rollback is impossible because I
    regularly delete Windows Update caches from C:\Windows and delete the
    uninstall keys for them, including the KB912475 uninstall information.

    3. The research trail starting at Microsoft's information about
    KB913670 http://support.microsoft.com/kb/913670 as a final recourse
    mentions to "manually uninstall KB 912475". This is impossible, due to
    it's having been deleted off my PC.

    Questions:

    1. What can I do to stop Windows Update autodetecting that it must
    install KB913670? It is annoying.

    2. How can I move my system to the Daylight Savings Time info that
    preceded the installation of KB912475 in March 2006? By failing to
    install KB913670 my system now has erroneous DST information for
    Australia.
     
    Peter K, Jun 30, 2006
    #1
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  2. Peter K

    Peter K Guest

    Sorry for re-posting an already existing problem before reading all
    posts, BUT I STILL HAVE SOME QUESTIONS regarding this fix:

    Download the "$NtUninstallKB912475$.zip" below and extract the folder to
    C:\Windows
    http://www.digitalforrest.com/images/killer7/myfiles/$NtUninstallKB912475$.zip
    Now download the KB913670 update and it will install correctly this time.

    1. Isn't this a bit dangerous, unzipping some other PC's record of
    uninstall information for that PC's KB912475 install? Would all PC's
    have had the same contents of files in KB912475?

    2. If I use the "delete all registry entries named KB912475" trick to
    trick the system into thinking that KB912475 wasn't installed, then
    reinstalling it again, won't it cache the WRONG CONTENTS of Daylight
    Savings Time files into the uninstall directory? I mean, my system
    currently has the wrong files, so applying KB912475 will overwrite the
    wrong files with the same wrong files, putting the wrong files in the
    uninstall directory, then when I run the new KB913670 install, I'll
    simply put back the wrong files? (Sorry about the multiple occurrences
    of "wrong" but I think you'll get the idea.)
     
    Peter K, Jun 30, 2006
    #2
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  3. Peter K

    MikeT Guest

    This solution worked for me. I wasn't so concerned about the update not
    being from my compouter.

    PS. Not sure about your daylight savings issue. Don't think it is related.
    MikeT
     
    MikeT, Jun 30, 2006
    #3
  4. Peter K

    siemens Guest

    Run regedit (START > RUN type regedit)
    Find KB912475 (EDIT > FIND type KB912475)
    Delete (EDIT > DELETE)
    Repeat for all references to KB912475
    Download the original KB912475 update and install it again.
    http://au.download.windowsupdate.co...3-x86-ENU_0b878456f894ef07b7ff5db899d851d.exe

    Run the KB913670 update (START > All Programs > MicroSoft Update).

    This should Install KB913670 to remove KB912475. If not, then write an
    e-mail to Bill.

    What a bloody joke!
     
    siemens, Jul 2, 2006
    #4
  5. Peter K

    Peter K Guest

    Thanks for your help. In my situation where I delete directories then
    fix up the registry with Crap Cleaner, I needed to do the complete
    registry delete, download and install old update, run WU for new update.

    It's bloody atrocious that an update depends on the capability to
    UNINSTALL a previous update.

    I really think someone made a mistake here. Up until now it was
    possible to remove all uninstall capability to save disk clutter,
    implicitly "trusting" the correctness of updates...

    Now what will the new procedure be? Wait for 6 months before deleting
    uninstall information just in case a new update will require the
    uninstall of a previous one?
     
    Peter K, Jul 3, 2006
    #5
  6. This removal of the update uninstall folders was never, I think, sanctioned
    by Microsoft. Those folders were marked "hidden" for a good reason:
    Microsoft did not want users to mess with them. Methods of deleting these
    folders have become widely discussed and disseminated in public forums, but
    there has always been a danger associated with removal of uninstall folders,
    a danger which the disseminators of the information either omitted or played
    down.

    Now Microsoft have issued an update which relied on being able to uninstall
    a previous update: a not unreasonable strategy given the temporary nature of
    the Australian time-zone changes. Suddenly, users who had been
    indiscriminately deleting the uninstall folders have now been
    inconvenienced. They seek to blame Microsoft for an issue which is largely
    of the user's own making. Looked at from Microsoft's view, those users have
    made unauthorised modifications to the operating system, and left the system
    in an inconsistent state (the registry said one thing, the absence of the
    uninstall folders said another). It is difficult to see how Microsoft can
    be expected to code updates that take account of all possible improper
    modifications of their system.

    A user who has never interfered with the uninstall folders (the vast
    majority worldwide) will have had no problems with the 913670 update.
    To be completely safe, you should never remove those uninstall folders.
     
    Robin Walker [MVP], Jul 3, 2006
    #6
  7. [$NTuninstall* needed to uninstall patches]
    No, thats simply wrong!

    Any user who slipstreamed this patch into an installation share experiences
    the problem now. The same holds for all users who install patches using
    the /N[obackup] switch. And it's true for all the patches like 905474
    where Microsoft deliberately chose to place an entry NoHotfixUninstall=1
    in the [Version] section of the UPDATE.INI

    Stefan
     
    Stefan Kanthak, Jul 3, 2006
    #7
  8. I have to say that I think your argument is disingenuous.

    Why should users have to scroll over literally dozens of folders for
    updates they never plan to uninstall because they know, as if by
    telepathy, that Microsoft will plan to use the folder sometime during
    the 21st century? Or, for the same reason, waste 126 MB of disk space
    (to pick a random number from my collection of these files, and thereby
    not counting the ones I've already dumped)? Or maybe twice that, if
    another unidentified hidden folder relates to this problem also.

    Microsoft could easily have decided to save all of these folders in a
    single folder under Windows, such as C:\Windows\MasterUninstall. This
    would have minimized the visible clutter, although with no effect on
    the mostly wasted space.

    Microsoft could also have chosen to inform us *explicitly* that these
    files might someday be needed.
     
    Gene E. Bloch, Jul 4, 2006
    #8
  9. I don't quite understand your point. These folders were hidden, and
    therefore never visible to the normal end-user.
     
    Robin Walker [MVP], Jul 4, 2006
    #9
  10. OK - imagine them not being hidden.

    In either case, they take up large chunks of disk space.
     
    Gene E. Bloch, Jul 5, 2006
    #10
  11. Peter K

    El Guest

    Hi Robin,

    I was just about to tell all of you that the problem is most likely that we
    have all deleted the previous Windows updates, but I find now that you have
    figured this out. The key was in the installation synopsis which states that
    this update will uninstall the previous update; which really means that this
    update is a "rollback" of the previous time zone change for Australia.

    Robin, I need to correct you. The deletion of these Windows Update
    directories AND the purging of the "Software Distribution ----> Download"
    directories were in fact sanctioned by Microsoft, as long as the user was
    sure that the update was working and had been properly applied.

    I was taught to clean/purge these folders in this very forum by a Microsoft
    Vice-President (like yourself). The subject came up because many of us were
    angry that the Upgrade from Windows XP-1 to XP-SP-2 made all of us lose 1.7
    gigabytes of hard drive space, instead of what should have been an upgrade of
    880 megabytes.

    The MVP with this posted (public) solution was Torgeir, MVP of Scripting and
    WMI in Norway.

    ***Therefore, Microsoft needs to issue new patches, not rollbacks of old
    ones.***

    Please have Microsoft issue a new patch for this issue.

    Thank you.

    Elliot
     
    El, Jul 5, 2006
    #11
  12. A clarification:

    much though I am impressed by your expansion of "MVP", in fact it stands for
    "Most Valued Professional". MVPs do not speak for Microsoft, nor with the
    authority of an official Microsoft publication or web page. Things that
    MVPs say or publish are likely to be informed by a lot of experience,
    sometimes bitter experience, but they are not official Microsoft statements.
     
    Robin Walker [MVP], Jul 5, 2006
    #12
  13. Peter K

    El Guest

    LOL, then I stand corrected Robin <somewhat>. ;->

    So then where does that leave us? .....

    Microsoft will not be issuing a full patch to adjust Australian time?

    Thanks.

    Elliot
     
    El, Jul 5, 2006
    #13
  14. We don't know. If you search this newsgroup wou will see that Unk has
    posted a solution which puts back the missing Uninstall directory and
    contents, so that 913670 can then install and correctly uninstall the
    previous one. Messy, but it works.
     
    Robin Walker [MVP], Jul 5, 2006
    #14
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