Windows update keep saying files require to update are no longer..

Discussion in 'Windows Update' started by Andrew, Jul 25, 2005.

  1. Andrew

    Andrew Guest

    Files required to use Windows Update are no
    longer registered or installed on your computer. To continue:

    1) Register or reinstall the files for me now (Recommended)
    2) Let me read about more steps that might be required to solve the problem

    These are the 2 options if i chose one it download the files and register
    but it still doesnt work and the same error message appear just like a loop
    keeps repeating itself.

    Second option just doesnt help at all.... No details given no error msg was
    shown etc...

    Please help someone as Windows Update are crucial and if i bring back to my
    manufacturer they just ask me for permisson to reformat.... :( and telephone
    support sucks...

    Sincerely,
    Andrew
     
    Andrew, Jul 25, 2005
    #1
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  2. Andrew

    Sky King Guest

    Hi, Andrew;

    First, Restart the computer. It may be that some of the files needed
    were not registered pending a Restart. Give WU another try after the
    Restart.

    If that doesn't work, manually download and install these items:

    New WinHTTP and BITS update:
    http://www.microsoft.com/downloads/...b1-ba43-480f-983d-eb19368f9047&displaylang=en

    New MS Installer:
    http://www.microsoft.com/downloads/...FC-5F56-4A38-B838-DE776FD4138C&displaylang=en

    MS scripting support files:
    http://www.microsoft.com/downloads/...43-7e4b-4622-86eb-95a22b832caa&DisplayLang=en

    After the final Restart, return to the Windows Update site. Does it
    function now?

    If you still encounter the same problem, do the following:

    On the Start/Run line enter: "net stop wuauserv"

    In the .\Windows\SoftwareDistribution folder delete everything EXCEPT
    for the EventCache folder.

    On the Start/Run line enter "services.msc" and when the list comes up
    check that these three items are all set to Automatic (if not, change
    them):
    Automatic Updates
    BITS
    Event Log

    Close the Services list; Restart your computer. Now go to this site and
    click the button to begin the install of
    the MU components:
    http://www.microsoft.com/technet/prodtechnol/microsoftupdate/default.mspx

    --

    ....Sky

    Tom "Sky" King
    =============
     
    Sky King, Jul 25, 2005
    #2
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  3. Andrew

    bb4bball Guest

    I have the exact same problem. I tried what you posted, but the problem still
    exists.

    Get the same message:

    " Files required to use Windows Update are no
    longer registered or installed on your computer. To continue:

    1) Register or reinstall the files for me now (Recommended)
    2) Let me read about more steps that might be required to solve the problem"

    I chose 2 above and followed the steps (like I've done before) and they
    still don't help.

    Help?
     
    bb4bball, Jul 25, 2005
    #3
  4. Andrew

    kevinjr100 Guest

    I'm getting this problem too...as is another computer I'm working on in my
    office. Strangely, other computers in the office seem to have no problem
    whatsoever. I tried Sky King's advice, but I'm still getting the same thing.
     
    kevinjr100, Jul 25, 2005
    #4
  5. Andrew

    Sky King Guest

    What is the version number of the muweb.dll file in your system32
    folder?

    --

    ....Sky

    Tom "Sky" King
    =============
     
    Sky King, Jul 25, 2005
    #5
  6. Andrew

    Sky King Guest

    What is the version number of the muweb.dll file in your system32
    folder?

    --

    ....Sky

    Tom "Sky" King
    =============
     
    Sky King, Jul 25, 2005
    #6
  7. Andrew

    kevinjr100 Guest

    I don't see muweb.dll in c:\windows\system32\

     
    kevinjr100, Jul 25, 2005
    #7
  8. Andrew

    bb4bball Guest

    v. 5.8.0.2469, created 5/26/2005


     
    bb4bball, Jul 25, 2005
    #8
  9. Andrew

    Andrew Guest

    Hi people i have solved my problem yesterday and since ur having the same
    problem i wou
    ld like to help but im unable to recall where i did it i only remember u can
    try looking in the log file for the error by opening a new window and type in
    this
    %windir%\windowsupdate.log

    then search for that error. I did 2 steps one is a regeditE something
    something and another one is to open a dos window using cmd and there are a
    few commands to enter. After each try close all windows and try again. Hope
    your be able to find it. I also manage to solve by luck.... The manufacturers
    really should wake up their idea man...
     
    Andrew, Jul 26, 2005
    #9
  10. I was having the same problem trying to update a PC with W2000. After I tried
    Sky Kings suggestions, restarted, and failed again, I tried other upgrades.
    I was able to upgrate to IE6, and then when I restarted, and tried the W2000
    upgrade again it worked.
     
    charlie in NJ, Jul 26, 2005
    #10
  11. Andrew

    Sky King Guest

    Did you delete the SoftwareDistribtion folder? Have you done a Restart
    recently?

    On the Start/Run line enter: "net stop wuauserv"

    In the .\Windows\SoftwareDistribution folder delete everything.

    On the Start/Run line enter "services.msc" and when the list comes up
    check that these three items are all set to Automatic (if not, change
    them):
    Automatic Updates
    BITS
    Event Log

    Close the Services list; Restart your computer. Now go to this site and
    click the button to begin the install of
    the MU components:
    http://www.microsoft.com/technet/prodtechnol/microsoftupdate/default.mspx
    Or on the WU website elect the option to use Microsoft Update.

    When done, Restart the computer again. Now what do you have in the
    System32 folder for that file (muweb.dll)?

    --

    ....Sky

    Tom "Sky" King
    =============
     
    Sky King, Jul 27, 2005
    #11
  12. Andrew

    Sky King Guest

    1. Boot into Safe Mode with the Administrator acct.

    2. On the Start/Run line type: net stop wuauserv (probably already
    stopped, but check anyway)

    3. Clear the Registry condition for these files by typing on the
    Start/Run line:

    Regsvr32 /u \system32\iuengine.dll
    Regsvr32 /u \system32\mucltui.dll
    Regsvr32 /u \system32\muweb.dll
    Regsvr32 /u \system32\wuapi.dll
    Regsvr32 /u \system32\wuaueng.dll
    Regsvr32 /u \system32\wuaueng1.dll
    Regsvr32 /u \system32\wucltui.dll
    Regsvr32 /u \system32\wups.dll
    Regsvr32 /u \system32\wups2.dll
    Regsvr32 /u \system32\wuweb.dll

    4. Delete these files:

    ..\WINDOWS\system32\iuengine.dll
    ..\WINDOWS\system32\mucltui.dll
    ..\WINDOWS\system32\muweb.dll
    ..\WINDOWS\system32\wuapi.dll
    ..\WINDOWS\system32\wuauclt.exe
    ..\WINDOWS\system32\wuauclt1.exe
    ..\WINDOWS\system32\wuaucpl.cpl
    ..\WINDOWS\system32\wuaueng.dll
    ..\WINDOWS\system32\wuaueng1.dll
    ..\WINDOWS\system32\wucltui.dll
    ..\WINDOWS\system32\wups.dll
    ..\WINDOWS\system32\wups2.dll
    ..\WINDOWS\system32\wuweb.dll

    Also delete the entire ".:\WINDOWS\SoftwareDistribution" folder. You
    will lose your AU/WU History, but that isn't really a bad thing.

    5. Restart back into Normal mode, being sure you log into an account
    that has full Administrator privileges. The WU controls should get
    updated to the 5.4.3790.2180 version from the
    ..:\WINDOWS\ServicePackFiles\i386 folder during that restart.

    6. Now go to this website:
    http://update.microsoft.com/microsoftupdate/v6/default.aspx If you
    haven't already, select the option in the right "News" section to use
    Microsoft Update versus plain old Windows Update. You will get some
    controls installed.

    When that is done, close everything and Restart the computer. Try MU
    now.

    HTH

    --

    ....Sky

    Tom "Sky" King
    =============
     
    Sky King, Jul 27, 2005
    #12
  13. Andrew

    bb4bball Guest

    Got into safe mode. In run: net stop wuauserv, brought up the comd window for
    a split second only.

    I then tried the entries below on the run line, but got the following
    message for all:

    "LoadLibrary("\system32\iuengine.dll ")failed - The specified module could
    not be found". I paid close attention to the spaces, etc...

    I exited the safe mode.

    Any ideas what I should do next?
     
    bb4bball, Jul 27, 2005
    #13
  14. That is normal when using Start/Run for this command (but the command
    will do it's job anyway).

    If you want to see what happens, run the net stop wuauserv command in
    a command prompt instead, e.g. open it with Start/Run --> cmd.exe

    You cannot use \system32\iuengine.dll

    Use this instead:

    Regsvr32 /u %windir%\system32\iuengine.dll
     
    Torgeir Bakken \(MVP\), Jul 27, 2005
    #14
  15. Andrew

    bb4bball Guest

    I used Regsvr32 /u %windir%\system32\ and all succeeded but 3:

    iuengine.dll -- "...was loaded but the DLLUnregisterServer entry point was
    not found. This file can not be registered."

    wuapi.dll -- "...failed... 0x8002801c"

    mucltui.dll -- "... module could not be found."

    I then exited safe mode and restarted.

    Any ideas?
     
    bb4bball, Jul 27, 2005
    #15
  16. Andrew

    Sky King Guest

    Some of those listed may not have the proper headers to display the
    un-registering info.

    If you have done all the un-register steps, while still in Safe Mode
    continue with the rest of the steps (delete files, etc.). IOW, boot
    back into Safe Mode and proceed with step 4. with the prior set of steps
    in the order listed.

    --

    ....Sky

    Tom "Sky" King
    =============
     
    Sky King, Jul 27, 2005
    #16
  17. Andrew

    bb4bball Guest

    Sky and Torgeir,

    It appears to have worked! I downloaded some updates. I have my auto
    update setting for download, but let me choose when to install. I'll have to
    see how that works.

    Thanks!! I've been trying solutions for a week or 2.
     
    bb4bball, Jul 28, 2005
    #17
  18. ....
    <sigh/> None of the posters in this thread has disclosed their OS...

    FWIW the following information is based on my XPsp2
    and what DependencyWalker says about these modules.

    I think it would be a mistake to use regsvr32 with this module on my OS.
    If these instructions were designed for this OS I suspect that the module
    intended could be iuctl.dll instead. The reason is that iuctl.dll has that
    entry point (and DllRegisterServer) but iuengine.dll has neither.

    This issue has been raised before but I didn't know the source
    of the instructions then.

    http://groups-beta.google.com/group....public.windowsupdate&rnum=1#cce67e9ad757402b

    This looks like a problem which should be diagnosed further.
    I suggest using DependencyWalker's Profiler to monitor the
    execution of this command. OTOH it apparently may mean
    that there was nothing to unregister so perhaps you could try
    registering it first and then unregistering it just to be sure you
    know what its state is. If the registration fails make a note
    of its error code or use the above Profiler idea to get more
    information about the symptom.

    I'm not sure but I don't think that this module existed until
    I upgraded to WUv6. Which version of WU do you use?


    HTH

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Jul 28, 2005
    #18
  19. Andrew

    Sky King Guest

    Hi, Robert;

    The fault is mine alone. I picked all the WU/MU related files in the
    System32 folder and copied them to a list.

    Yep, one or two of them won't unregister using Regsvr32. I should
    probably update my template to avoid this confusion. Thanks for the
    info.

    BTW, the OS version doesn't matter as long as folks are using Windows
    Update V5/6 (or MU). ;)

    --

    ....Sky

    Tom "Sky" King
    =============

    ........
     
    Sky King, Jul 28, 2005
    #19
  20. Andrew

    bb4bball Guest

    (My comments are embedded in your post)

    Oops! XP SP2

    I just registered it. Should I unregister it? or leave it?
    I now have v6.

    Thanks
     
    bb4bball, Jul 28, 2005
    #20
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