Windows update keeps installing KB911562 after installing onecare

Discussion in 'Windows Update' started by Lewis Barclay, Apr 4, 2007.

  1. system:
    windows XP SP2 genuine
    WIndows live onecare (recent install)


    Windows update is continually asking me to install : KB911562.
    After instasllation it says that is is successfully installed but
    every time I do a windows update it asks for it to install again.
    There is nothing in the Event viewer which shoul suggest it di not
    install correctly.

    I have tried the following:

    Downloading and installing in safe mode
    disabling onecare virus protection and installing

    Neither fixed the problem.

    PLEASE HELP - it's really bugging me!

    I recently removed NAV and added windows live onecare to my PC, this
    is the only thing I can think might have caused the problem.

    Thanks, in advance,

    Lewis Barclay, Apr 4, 2007
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  2. Lewis Barclay

    Newbie Coder Guest


    There are four things you can try:

    1) Install the reditributable & see if that fixes the problem. Here is the

    2) Got to:
    Click the CUSTOM button
    Expand the KB911562 & tick the box that says don't show again

    3) Download the file as an Automatic Update, click the icon in the system
    tray which will open the dialog. When it asks for install type, click the
    CUSTOM button & say don't show this update again

    4) If all the above fail then post to the Windows Update newsgroup,
    available here:



    I think you may have posted to this newsgroup already

    I hope this helps,
    Newbie Coder, Apr 4, 2007
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  3. Lewis Barclay

    usasma Guest

    usasma, Apr 4, 2007
  4. Lewis Barclay

    usasma Guest

    usasma, Apr 4, 2007
  5. Hey Newb's

    Thanks for the respone!

    I'd tried the first thing you suggested, but am trying out the
    others ... I'm also noticing some strange behaviour with the upodate
    service, ( wuauclt.exe ) get some really high CPU usage through
    svchost needing me to end the process. I'm a little worried that it's
    a spyware ... this would be a little annoying as i only just replaced
    NAV2006 with Onecare two days ago.

    Lewis Barclay, Apr 5, 2007
  6. Lewis Barclay

    bromikey Guest

    bromikey, May 25, 2007
  7. Lewis Barclay

    bromikey Guest

    Newbie Coder,
    Thank you. I was having the same problem with KB927891. Windows update keeps
    installing KB911562 after installing once. To make matters worse with
    KB927891, every time I re-installed it, I could not open my NAV, and
    repeatedly had to apply their patch "Error: (1002,1) or (1003,1) after
    installing a Norton program ". Sorry about the previous post without a
    message, as I am a Newbie to Newsgroups.
    bromikey, May 25, 2007
  8. You're on Windows XP SP2? If true, see the following.

    Try downloading the update manually via DownloadCenter:

    *Save* the file to a folder your harddisk (let me call it "C:\Downloads"),
    do *not* execute it from within your browser.

    Afterwards type the following under "Run" in the Start menu:
    "C:\Downloads\WindowsXP-KB931784-x86-ENU.exe" /o

    The parameter "/o" (o like overwriteOEM) should do the trick for you.
    Note the blank between the last quote sign and the parameter /o!

    Followup To microsoft.public.windowsupate
    (Replies to this message should be postet in the Windows Update
    newsgroup only)

    Ottmar Freudenberger, May 25, 2007
  9. Lewis Barclay

    bromikey Guest

    Thank you. I was not aware of /O. or. /Overwriteoem. Overwrites OEM files
    without prompting
    bromikey, May 25, 2007
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