Windows update keeps trying to load update - error code 8000FFFF

Discussion in 'Windows Update' started by Link, Nov 23, 2009.

  1. Link

    Link Guest

    Windows update keeps checking for updates after an update failed on ll-4
    (Window Malicious software removal tool Oct. 9) KB890830. ANY SUGGESTIONS?
     
    Link, Nov 23, 2009
    #1
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  2. Operating System (OS)?
    Service Pack level (SP)?
    Architecture (32-bit or 64-bit OS?)
    What you have tried to fix it?
     
    Shenan Stanley, Nov 23, 2009
    #2
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  3. Link

    Peter Foldes Guest

    Peter Foldes, Nov 23, 2009
    #3
  4. Hello Link,

    Hmm - 890830 is the Malicious Software Removal Tool. This is unusual
    behavior for it.

    Under normal circumstances, this one is downloaded, saved on your disk, and
    executes with no UI, and exits. It leaves behind its executable, which can
    be run any time you want, and a log file of any results. If anything is
    found, I believe you see something, but I've never seen what actually
    happens in that case.

    Are you sure the system is clean?


    You can run this from its web page:

    http://www.microsoft.com/security/malwareremove/default.mspx

    You might also consider doing a scan with the Windows Live safety scanner,
    which is linked to from the page link I posted above.


    This is definitely a security or patching issue which qualifies for free
    support from Microsoft PSS. In the U.S. or Canada, you may call
    1-866-PCSafety. Elsewhere, call the local number (if available) for paid
    support for Windows, and ask for the free support for virus, spyware, or
    security patch issues.

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB890830).

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.

    Call tech support with the exact wording of any error messages you get.

    Please include what version of Windows, and perhaps what other antivirus or
    antimalware software you may have installed.
    -=-




    http://www.microsoft.com/communitie...&pt=&catlist=&dglist=&ptlist=&exp=&sloc=en-us
     
    Ǝиçεl, Nov 24, 2009
    #4
  5. Oopps sorry Link,

    After expanding the thread, I was able to read your full message subject
    “Windows update keeps trying to load update - error code 8000FFFFâ€

    Next time, type the full message with your message body.


    Give this a try and see if it solves the problem...........

    March 2, 2009 Error when you download updates using Windows Update or
    Microsoft Update 8000FFFF
    <http://support.microsoft.com/kb/946414>


    Good luck
    -=-
     
    Ǝиçεl, Nov 24, 2009
    #5
  6. From October...?

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on this
    machine (e.g., a free-trial version that came preinstalled when you bought
    it)?
     
    PA Bear [MS MVP], Nov 24, 2009
    #6
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