Windows update killed audio on reboot

Discussion in 'Windows Vista Performance' started by Jonathan Yaniv- Windows Live Butterfly Expert, Oct 12, 2007.

  1. This is seriously getting on my nerves, I have never been so mad at
    Microsoft.

    I installed the "Critical" updates that Microsoft wants me to do, I reboot,
    it "Configures updates" and then, all of a sudden, no more sound!!!

    I get the error "Failed to play test tone" when I try to test my audio, and
    I have installed the fix for it, but the fix did nothing, it just removed
    the "sound icon" from my system tray.

    Can someone (preferably Microsoft) please help me!!


    Any one who has any suggestions on how to fix this, please post here

    I have Windows Vista Ultimate 32 bit installed, audio driver is a Conexant
    AC-Link audio driver version 6.14.10.0575

    The driver works properly, Windows is stopping the audio from playing.




    --
    Thank you,

    Have a nice day,

    Jonathan Yaniv
    Microsoft Windows LiveT Butterfly Expert
     
    Jonathan Yaniv- Windows Live Butterfly Expert, Oct 12, 2007
    #1
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  2. Jonathan Yaniv- Windows Live Butterfly Expert

    Cal Bear '66 Guest

    As another poster suggested, you should go to Control Panel (Classic view) >
    Device Manager > expand Sound, video and game controllers, UNINSTALL the
    Conexant audio device and reboot to see it Windows can detect and reinstall the
    drivers.

    Also, have you looked for updated Vista Conexant drivers from Conexant, your
    computer manufacturer, or your motherboard manufacturer? You probably should
    find updated drivers before you delete the device in Device Manager.

    And, multi-posting is a very bad thing to do. You should cross-post to all the
    groups you think might help you.


    I Bleed Blue and Gold
    GO BEARS!
     
    Cal Bear '66, Oct 12, 2007
    #2
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  3. I have tried that several times

    still no go

     
    Jonathan Yaniv, Oct 12, 2007
    #3
  4. Jonathan Yaniv- Windows Live Butterfly Expert

    Cal Bear '66 Guest

    What was this "fix" that removed the Speaker icon from the Notification Area?

    Have you tried a System Restore to a point before the Windows update, or
    preferably before this "fix"?


    I Bleed Blue and Gold
    GO BEARS!
     
    Cal Bear '66, Oct 13, 2007
    #4
  5. I havent tried that

    But i doubt it will help, since the sound didnt work even before i applied
    the fix.
     
    Jonathan Yaniv, Oct 13, 2007
    #5
  6. Jonathan Yaniv- Windows Live Butterfly Expert

    Cal Bear '66 Guest

    I think this "fix" is the real problem since it removed the Speaker icon, if you
    get the Speaker icon back, then reinstalling your audio drivers very well might
    work.

    You do have the latest Vista audio drivers, don't you?

    I Bleed Blue and Gold
    GO BEARS!
     
    Cal Bear '66, Oct 13, 2007
    #6
  7. Like, I can go into the sound mixer and adjust the levels

    But still, no sound comes out...
     
    Jonathan Yaniv, Oct 13, 2007
    #7
  8. Jonathan Yaniv- Windows Live Butterfly Expert

    Cal Bear '66 Guest

    I think your best shot is to do a System Restore and then reinstall the drivers?

    If there is no Speaker icon in the Notification Area, how do you get to the
    Mixer? Do you mean the Level tab on the Speaker Properties in the Sound applet
    in Control Panel?


    I Bleed Blue and Gold
    GO BEARS!
     
    Cal Bear '66, Oct 13, 2007
    #8
  9. Start button
    Search: "sound"
    Enter

    --
    Thank you,

    Have a nice day,

    Jonathan Yaniv
    Microsoft Windows LiveT Butterfly Expert
     
    Jonathan Yaniv- Windows Live Butterfly Expert, Oct 13, 2007
    #9
  10. I may not be from Microsoft, but I have the best and safest solution. Use
    "System Restore". Everytime Windows Update installs ANYTHING on your
    computer, it will most likely create a Restore point to which should
    something go wrong, you can revert your computer's drivers and settings to
    that point BEFORE the harmful changes were made. All you need to know is when
    the update was installed, and you're good to go.
     
    TheTechSupportGeek, Oct 13, 2007
    #10
  11. Unfortunately, it looks like it didnt create a restore point, ugh...
     
    Jonathan Yaniv, Oct 13, 2007
    #11
  12. OK. I've got two questions for you:

    a.) When was the update installed?
    b.) When did you start losing sound?

    The update that caused the problem may not always be the first one on the
    Restore Point list. You may have installed an update afterwards. Remember:
    look for the date in which the update that caused the problems was installed.
    If the date of the corrupted update installation is the same time or near the
    same time that you started losing sound, do a System Restore before that
    point.
     
    TheTechSupportGeek, Oct 13, 2007
    #12
  13. Update I believe was installed October 1st.

    --
    Thank you,

    Have a nice day,

    Jonathan Yaniv
    Microsoft Windows Liveâ„¢ Butterfly Expert
     
    Jonathan Yaniv- Windows Live Butterfly Expert, Oct 13, 2007
    #13
  14. Jonathan Yaniv- Windows Live Butterfly Expert

    Cal Bear '66 Guest

    That is not the Mixer, that is the Control Panel applet for Sound. The only way
    to access the Mixer is to click on the Speaker icon in the Notification Area and
    to click the "Mixer" link at the bottom of the slider.


    I Bleed Blue and Gold
    GO BEARS!
     
    Cal Bear '66, Oct 13, 2007
    #14
  15. OK, good. You say there isn't a restore point created by the update, eh? So
    choose the last restore point that was set before the time you started losing
    sound. If you had found a restore point created by the update, then just
    choose that one. Best of luck to you!
     
    TheTechSupportGeek, Oct 13, 2007
    #15
  16. I tried, still no luck...

    Will putting in my Windows Vista Ultimate disc, and booting up from that,
    and pushing R to repair help??



    --
    Thank you,

    Have a nice day,

    Jonathan Yaniv
    Microsoft Windows Liveâ„¢ Butterfly Expert
     
    Jonathan Yaniv- Windows Live Butterfly Expert, Oct 13, 2007
    #16
  17. That most likely never works. The repair console, in my opinion is a total
    waste. What you can do however, is go to the website of the people who
    manufactured your computer. They probably will have your computer's sound
    drivers based on what computer you have. Re-install your computer's sound
    drivers and restart your computer. You should hear your sound come back
    before the computer even shuts down.
     
    TheTechSupportGeek, Oct 14, 2007
    #17
  18. I did that, no help

    I ran SFC

    and got this

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>findstr /C:"[SR] Cannot repair member file"
    %windir%\logs\cb
    s\cbs.log >sfcdetails.txt

    C:\Windows\system32>edit sfcdetails.txt

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.Windows Resource Protection found corrupt files
    but w
    as unable to fix some of them.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

    C:\Windows\system32>^A




    --
    Thank you,

    Have a nice day,

    Jonathan Yaniv
    Microsoft Windows Liveâ„¢ Butterfly Expert
     
    Jonathan Yaniv- Windows Live Butterfly Expert, Oct 14, 2007
    #18
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