Windows Update - Page Cannot be Displayed

Discussion in 'Windows Update' started by Billy T., Feb 9, 2004.

  1. Billy T.

    Billy T. Guest

    I have a user (Win 98, IE 6.0) who can get to any website on the
    internet except Windows Update. We have tried many things - checking
    Hosts file, deleting temps, adding site to trusted sites, virus scan
    comes up clean, etc. What else can I check?
    Billy T., Feb 9, 2004
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  2. Jupiter Jones [MVP], Feb 9, 2004
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  3. Billy T.

    Joe Guest

    Have you checked the Internet Options - Security - Restricted Sites list?
    Also check the Internet Options - Security - Custom Level to
    see if you have disabled some settings. Perhaps set these to Prompt.

    Joe, Feb 9, 2004
  4. Billy T.

    Martin Guest

    Check also in your HOSTS file, (do a find on hosts in Windows Explorer if
    you do not know where it is) and look for any references to Microsoft in it.
    They would have a entry beside them. If you find any, then remove
    them from the HOSTS file and try again.

    If you do have these entries in your HOSTS file, then run a virus scan on
    you machine as it will mean that you have been infected by the MY_DOOM

    Hope this helps.
    Martin, Feb 10, 2004
  5. Billy T.

    Lucy [MS] Guest

    This can also happened if an installed program is intercepting the Windows
    Update process.
    Here's a knowledge base article with a list of some known programs:;en-us;241234
    For testing purposes you may try temporarily disabling any web
    enhancement/accelerator/Antivirus programs before accessing the site.
    Lucy [MS], Feb 11, 2004
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