Windows Update page cannot be displayed

Discussion in 'Windows Update' started by GnarlyCar, Dec 10, 2007.

  1. GnarlyCar

    GnarlyCar Guest

    Hello all,
    This one's got me stymied...
    My Mom just bought a brand new Dell desktop with XP Pro on it. Not
    refurbed, but brand-new. She took delivery and got it powered up on
    Wednesday, got her DSL installed on Friday, and didn't touch a thing until I
    called her Saturday morning. I walked her through installing AIM Pro, using
    which I then shared and controlled her desktop for the purpose of configuring
    everything and giving her a computer tutorial.

    At work, the first thing I do when I start a newly delivered machine is hit
    Windows Updates to ensure everything's at its latest. I did this with Mom's
    machine and IE opened and crunched for a while before showing me a Page
    Cannot Be Displayed error. It's running IE6, so I know now that it
    definitely needs some updates.

    Checked all IE options and found nothing out of place, but reset all
    defaults just to be sure, no go.

    Downloaded and installed Firefox, tried http://windowsupdate.microsoft.com/
    through brand new installation, no go.

    Tried www.microsoft.com via Firefox, no go.

    Same story for support.microsoft.com. The machine seems to stumble on
    anything that has "microsoft" in the URL.

    I checked all those sites on my own machine and they all opened just fine in
    both Firefox and IE7.

    Spoke with her ISP, they said they're not blocking anything microsoft, and
    that they "recommend running Windows Updates to all their customers". Cool,
    man...

    Downloaded and installed IE7 to Mom's machine via MajorGeeks.com. Still no
    go.

    Disconnected desktop sharing and closed AIM Pro, walked Mom through Start >
    Windows Update, still no go, same result.

    Dell.com, CNN.com, AIM.com, aimpro download site, and numerous other sites
    all work fine. It only hangs at things with "microsoft" in the URL.

    HijackThis shows nothing out of place, aside from standard Dell bloatware,
    through which I've never had a problem when working with work machines.

    Installed WhatsRunning, disabled everything bloat from startup, rebooted,
    still no go.

    Installed Avast Home antivirus, scan shows nothing.

    Less than 10 files created in Windows\System and System32 folders since Mom
    powered it up, and they all check out fine.

    Standard frequency of reboots included throughout these steps. I haven't
    tried anything in Safe Mode yet, as the machine's 600 miles away from me.
    Mom's an absolute beginner with computers, and I haven't worked up the
    courage for that phone call yet. Have not yet contacted Dell either, as I
    was hoping to find something I may have forgotten after searching the web.
    Found nothing even close.

    I'm hoping someone here can think of anything I may have forgotten.

    Thanks in advance,
     
    GnarlyCar, Dec 10, 2007
    #1
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  2. Revisit Windows Update. After the ' Can not display message ' appears,
    close IE. Now go to Start > Run > type in

    %windir$\windowsupdate.log

    Click OK or press Enter
    Copy and paste the last 50 or so lines of the log into your reply, please.

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Dec 10, 2007
    #2
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  3. GnarlyCar

    GnarlyCar Guest

    As you wish...here ya go!

    I know you asked only for the last 50 lines, but I've copied everything from
    back when I was actually working on it through right now, in case you need to
    see something older.

    Thanks,
    Matt

    -----------------

    2007-12-09 15:50:29-0700 3428 c18 Out of proc datastore is shutting down
    2007-12-09 15:50:30-0700 3428 c18 Out of proc datastore is now inactive
    2007-12-09 16:59:52-0700 1480 f68 Successfully opened event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for reading.
    2007-12-09 16:59:52-0700 2000 c0c Trying to make out of proc datastore active
    2007-12-09 16:59:53-0700 2000 c0c Out of proc datastore is now active
    2007-12-09 16:59:53-0700 1480 f68 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-09 16:59:53-0700 1480 f68 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-09 16:59:53-0700 1480 f68 PT: Calling GetConfig on server
    2007-12-09 16:59:53-0700 1480 f68 Add header for accept-encoding: xpress
    succeeded
    2007-12-09 17:01:07-0700 1480 f68 Send failed with hr = 80072ee2.
    2007-12-09 17:01:07-0700 1480 f68 SendRequest failed with hr = 80072ee2.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-09 17:01:07-0700 1480 f68 GetConfig: 0x80072ee2
    2007-12-09 17:01:07-0700 1480 f68 PT: Cannot recover from fault,
    origin=GetConfig, hr=0x80072ee2
    2007-12-09 17:01:07-0700 1480 f68 Failed to obtain cached cookie with hr =
    80072ee2.
    2007-12-09 17:01:07-0700 1480 f68 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-09 17:01:07-0700 1480 f68 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-09 17:01:07-0700 1480 f68 URL for server is
    http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
    2007-12-09 17:01:07-0700 1480 f68 Trying to upload 4 events using cached
    cookie.
    2007-12-09 17:01:22-0700 1480 f68 DetectCompressionType returning type 0,
    hr=0x1
    2007-12-09 17:01:22-0700 1480 f68 Successfully uploaded 4 events.
    2007-12-09 17:01:22-0700 1480 f68 Deleted event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin.
    2007-12-09 17:06:07-0700 2000 c0c Out of proc datastore is shutting down
    2007-12-09 17:06:08-0700 2000 c0c Out of proc datastore is now inactive
    2007-12-09 20:45:29-0700 1480 978 AU received event of 1
    2007-12-09 20:45:29-0700 1480 978 WU client succeeds
    CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
    {54C127CA-E0FE-4F3E-8482-250B99C02B31}
    2007-12-09 20:45:29-0700 1480 f68 WU client executing call
    {54C127CA-E0FE-4F3E-8482-250B99C02B31} of type Search Call
    2007-12-09 20:45:29-0700 1480 f68 Checking for different Redirector at:
    http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
    2007-12-09 20:45:43-0700 1480 f68 Successfully refreshed Redirector cab.
    2007-12-09 20:47:35-0700 1480 f68 Send failed with hr = 80072efe.
    2007-12-09 20:47:35-0700 1480 f68 SendRequest failed with hr = 80072efe.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-09 20:49:27-0700 1480 f68 Send failed with hr = 80072efe.
    2007-12-09 20:49:27-0700 1480 f68 SendRequest failed with hr = 80072efe.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-09 20:49:27-0700 1480 f68 DownloadFileInternal failed for
    http://www.update.microsoft.com/v7/windowsupdate/SelfUpdate/wuident.cab:
    error 0x80072efe
    2007-12-09 20:49:27-0700 1480 f68 IsUpdateRequired failed with error
    0x80072efe
    2007-12-09 20:49:28-0700 2484 e30 Trying to make out of proc datastore active
    2007-12-09 20:49:29-0700 2484 e30 Out of proc datastore is now active
    2007-12-09 20:49:29-0700 1480 f68 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-09 20:49:29-0700 1480 f68 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-09 20:49:29-0700 1480 f68 PT: Calling GetConfig on server
    2007-12-09 20:49:29-0700 1480 f68 Add header for accept-encoding: xpress
    succeeded
    2007-12-09 20:50:29-0700 1480 f68 Send failed with hr = 80072ee2.
    2007-12-09 20:50:29-0700 1480 f68 SendRequest failed with hr = 80072ee2.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-09 20:50:29-0700 1480 f68 GetConfig: 0x80072ee2
    2007-12-09 20:50:29-0700 1480 f68 PT: Cannot recover from fault,
    origin=GetConfig, hr=0x80072ee2
    2007-12-09 20:50:29-0700 1480 f68 Sync of Updates: 0x80072ee2
    2007-12-09 20:50:29-0700 1480 f68 WU client failed Searching for update with
    error 0x80072ee2
    2007-12-09 20:50:29-0700 1480 f68 REPORT EVENT:
    {44248420-7D5B-4B5D-9F02-9E435A57F482} 16 2007-12-09
    20:49:27-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072efe SelfUpdate Failure Software
    Synchronization Error: Agent failed detecting with reason: 0x80072efe
    2007-12-09 20:50:29-0700 1480 f68 Reopened existing event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for writing.
    2007-12-09 20:50:29-0700 1480 f68 Search Callback Failed, hr is 0x80072ee2
    2007-12-09 20:50:29-0700 1480 f68 Setting next AU detection timeout to
    2007-12-10 08:50:29
    2007-12-09 20:50:29-0700 1480 f68 Setting AU scheduled install time to
    2007-12-10 10:00:00
    2007-12-09 20:50:29-0700 1480 f68 WU client calls back to search call
    AutomaticUpdates with code Call failed and error 0x80072ee2
    2007-12-09 20:50:29-0700 1480 f68 WU client completed and deleted call
    {54C127CA-E0FE-4F3E-8482-250B99C02B31}
    2007-12-09 20:50:34-0700 1480 738 REPORT EVENT:
    {7ADD8826-EFF5-49D3-B8FC-23BFA584C4D9} 17 2007-12-09
    20:50:29-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software
    Synchronization Error: Agent failed detecting with reason: 0x80072ee2
    2007-12-09 20:55:29-0700 2484 e30 Out of proc datastore is shutting down
    2007-12-09 20:55:30-0700 2484 e30 Out of proc datastore is now inactive
    2007-12-10 01:50:29-0700 1480 978 AU received event of 1
    2007-12-10 01:50:29-0700 1480 978 WU client succeeds
    CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
    {6BFDFE4F-B7F9-4CD7-802D-B0DF2FD2203A}
    2007-12-10 01:50:29-0700 1480 738 WU client executing call
    {6BFDFE4F-B7F9-4CD7-802D-B0DF2FD2203A} of type Search Call
    2007-12-10 01:50:29-0700 1480 738 Checking for different Redirector at:
    http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
    2007-12-10 01:50:43-0700 1480 738 Successfully refreshed Redirector cab.
    2007-12-10 01:52:43-0700 1480 738 Send failed with hr = 80072efe.
    2007-12-10 01:52:43-0700 1480 738 SendRequest failed with hr = 80072efe.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-10 01:52:43-0700 1480 738 DownloadFileInternal failed for
    http://www.update.microsoft.com/v7/windowsupdate/SelfUpdate/wuident.cab:
    error 0x80072efe
    2007-12-10 01:52:43-0700 1480 738 IsUpdateRequired failed with error
    0x80072efe
    2007-12-10 01:52:44-0700 884 8d8 Trying to make out of proc datastore active
    2007-12-10 01:52:44-0700 884 8d8 Out of proc datastore is now active
    2007-12-10 01:52:44-0700 1480 738 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-10 01:52:44-0700 1480 738 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-10 01:52:44-0700 1480 738 PT: Calling GetConfig on server
    2007-12-10 01:52:44-0700 1480 738 Add header for accept-encoding: xpress
    succeeded
    2007-12-10 01:53:45-0700 1480 738 Send failed with hr = 80072ee2.
    2007-12-10 01:53:45-0700 1480 738 SendRequest failed with hr = 80072ee2.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-10 01:53:45-0700 1480 738 GetConfig: 0x80072ee2
    2007-12-10 01:53:45-0700 1480 738 PT: Cannot recover from fault,
    origin=GetConfig, hr=0x80072ee2
    2007-12-10 01:53:45-0700 1480 738 Sync of Updates: 0x80072ee2
    2007-12-10 01:53:45-0700 1480 738 WU client failed Searching for update with
    error 0x80072ee2
    2007-12-10 01:53:45-0700 1480 738 REPORT EVENT:
    {587E51D1-E42C-415E-AB7E-70B0E93D532B} 18 2007-12-10
    01:52:43-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072efe SelfUpdate Failure Software
    Synchronization Error: Agent failed detecting with reason: 0x80072efe
    2007-12-10 01:53:45-0700 1480 738 Search Callback Failed, hr is 0x80072ee2
    2007-12-10 01:53:45-0700 1480 738 Setting next AU detection timeout to
    2007-12-10 13:53:45
    2007-12-10 01:53:45-0700 1480 738 Setting AU scheduled install time to
    2007-12-10 10:00:00
    2007-12-10 01:53:45-0700 1480 738 WU client calls back to search call
    AutomaticUpdates with code Call failed and error 0x80072ee2
    2007-12-10 01:53:45-0700 1480 738 WU client completed and deleted call
    {6BFDFE4F-B7F9-4CD7-802D-B0DF2FD2203A}
    2007-12-10 01:53:50-0700 1480 738 REPORT EVENT:
    {63604CA6-CEB9-4EEE-B0D4-5D50A02C7254} 19 2007-12-10
    01:53:45-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software
    Synchronization Error: Agent failed detecting with reason: 0x80072ee2
    2007-12-10 01:58:45-0700 884 8d8 Out of proc datastore is shutting down
    2007-12-10 01:58:46-0700 884 8d8 Out of proc datastore is now inactive
    2007-12-10 03:00:10-0700 1480 978 AU received event of 1
    2007-12-10 03:00:10-0700 1480 978 Forced install timer expired for scheduled
    install
    2007-12-10 03:00:10-0700 1480 978 Setting AU scheduled install time to
    2007-12-11 10:00:00
    2007-12-10 03:09:12-0700 1480 f10 Successfully opened event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for reading.
    2007-12-10 03:09:12-0700 2272 344 Trying to make out of proc datastore active
    2007-12-10 03:09:13-0700 2272 344 Out of proc datastore is now active
    2007-12-10 03:09:13-0700 1480 f10 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-10 03:09:13-0700 1480 f10 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-10 03:09:13-0700 1480 f10 PT: Calling GetConfig on server
    2007-12-10 03:09:13-0700 1480 f10 Add header for accept-encoding: xpress
    succeeded
    2007-12-10 03:10:27-0700 1480 f10 Send failed with hr = 80072ee2.
    2007-12-10 03:10:27-0700 1480 f10 SendRequest failed with hr = 80072ee2.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-10 03:10:27-0700 1480 f10 GetConfig: 0x80072ee2
    2007-12-10 03:10:27-0700 1480 f10 PT: Cannot recover from fault,
    origin=GetConfig, hr=0x80072ee2
    2007-12-10 03:10:27-0700 1480 f10 Failed to obtain cached cookie with hr =
    80072ee2.
    2007-12-10 03:10:27-0700 1480 f10 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-10 03:10:27-0700 1480 f10 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-10 03:10:27-0700 1480 f10 URL for server is
    http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
    2007-12-10 03:10:27-0700 1480 f10 Trying to upload 4 events using cached
    cookie.
    2007-12-10 03:10:41-0700 1480 f10 DetectCompressionType returning type 0,
    hr=0x1
    2007-12-10 03:10:41-0700 1480 f10 Successfully uploaded 4 events.
    2007-12-10 03:10:41-0700 1480 f10 Deleted event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin.
    2007-12-10 03:15:27-0700 2272 344 Out of proc datastore is shutting down
    2007-12-10 03:15:28-0700 2272 344 Out of proc datastore is now inactive
    2007-12-10 06:53:45-0700 1480 978 AU received event of 1
    2007-12-10 06:53:45-0700 1480 978 WU client succeeds
    CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
    {985CB771-CF1C-4ACA-8C83-AB42EB3837C2}
    2007-12-10 06:53:45-0700 1480 738 WU client executing call
    {985CB771-CF1C-4ACA-8C83-AB42EB3837C2} of type Search Call
    2007-12-10 06:53:45-0700 1480 738 Checking for different Redirector at:
    http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
    2007-12-10 06:54:00-0700 1480 738 Successfully refreshed Redirector cab.
    2007-12-10 06:56:04-0700 1480 738 Send failed with hr = 80072efe.
    2007-12-10 06:56:04-0700 1480 738 SendRequest failed with hr = 80072efe.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-10 06:56:04-0700 1480 738 DownloadFileInternal failed for
    http://www.update.microsoft.com/v7/windowsupdate/SelfUpdate/wuident.cab:
    error 0x80072efe
    2007-12-10 06:56:04-0700 1480 738 IsUpdateRequired failed with error
    0x80072efe
    2007-12-10 06:56:04-0700 1744 2fc Trying to make out of proc datastore active
    2007-12-10 06:56:05-0700 1744 2fc Out of proc datastore is now active
    2007-12-10 06:56:05-0700 1480 738 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-10 06:56:05-0700 1480 738 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-10 06:56:05-0700 1480 738 PT: Calling GetConfig on server
    2007-12-10 06:56:05-0700 1480 738 Add header for accept-encoding: xpress
    succeeded
    2007-12-10 06:57:05-0700 1480 738 Send failed with hr = 80072ee2.
    2007-12-10 06:57:05-0700 1480 738 SendRequest failed with hr = 80072ee2.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-10 06:57:05-0700 1480 738 GetConfig: 0x80072ee2
    2007-12-10 06:57:05-0700 1480 738 PT: Cannot recover from fault,
    origin=GetConfig, hr=0x80072ee2
    2007-12-10 06:57:05-0700 1480 738 Sync of Updates: 0x80072ee2
    2007-12-10 06:57:05-0700 1480 738 WU client failed Searching for update with
    error 0x80072ee2
    2007-12-10 06:57:05-0700 1480 738 REPORT EVENT:
    {D964657D-A799-477D-9C35-ABA6BEC8B684} 20 2007-12-10
    06:56:04-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072efe SelfUpdate Failure Software
    Synchronization Error: Agent failed detecting with reason: 0x80072efe
    2007-12-10 06:57:05-0700 1480 738 Reopened existing event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for writing.
    2007-12-10 06:57:05-0700 1480 738 Search Callback Failed, hr is 0x80072ee2
    2007-12-10 06:57:05-0700 1480 738 Setting next AU detection timeout to
    2007-12-10 18:57:05
    2007-12-10 06:57:05-0700 1480 738 Setting AU scheduled install time to
    2007-12-11 10:00:00
    2007-12-10 06:57:05-0700 1480 738 WU client calls back to search call
    AutomaticUpdates with code Call failed and error 0x80072ee2
    2007-12-10 06:57:05-0700 1480 738 WU client completed and deleted call
    {985CB771-CF1C-4ACA-8C83-AB42EB3837C2}
    2007-12-10 06:57:10-0700 1480 f10 REPORT EVENT:
    {729787B3-AEE6-4FBD-AF02-5420B4DAD38A} 21 2007-12-10
    06:57:05-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software
    Synchronization Error: Agent failed detecting with reason: 0x80072ee2
    2007-12-10 07:02:05-0700 1744 2fc Out of proc datastore is shutting down
    2007-12-10 07:02:06-0700 1744 2fc Out of proc datastore is now inactive
    2007-12-10 11:57:05-0700 1480 978 AU received event of 1
    2007-12-10 11:57:05-0700 1480 978 WU client succeeds
    CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
    {2F6F9AEC-E5E6-471F-91CC-1A7F155FCAF9}
    2007-12-10 11:57:05-0700 1480 738 WU client executing call
    {2F6F9AEC-E5E6-471F-91CC-1A7F155FCAF9} of type Search Call
    2007-12-10 11:57:05-0700 1480 738 Checking for different Redirector at:
    http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
    2007-12-10 11:57:19-0700 1480 738 Successfully refreshed Redirector cab.
    2007-12-10 11:59:22-0700 1480 738 Send failed with hr = 80072ee2.
    2007-12-10 11:59:22-0700 1480 738 SendRequest failed with hr = 80072ee2.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-10 11:59:22-0700 1480 738 DownloadFileInternal failed for
    http://www.update.microsoft.com/v7/windowsupdate/SelfUpdate/wuident.cab:
    error 0x80072ee2
    2007-12-10 11:59:22-0700 1480 738 IsUpdateRequired failed with error
    0x80072ee2
    2007-12-10 11:59:23-0700 2096 c20 Trying to make out of proc datastore active
    2007-12-10 11:59:23-0700 2096 c20 Out of proc datastore is now active
    2007-12-10 11:59:23-0700 1480 738 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-10 11:59:23-0700 1480 738 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-10 11:59:23-0700 1480 738 PT: Calling GetConfig on server
    2007-12-10 11:59:23-0700 1480 738 Add header for accept-encoding: xpress
    succeeded
    2007-12-10 12:00:24-0700 1480 738 Send failed with hr = 80072ee2.
    2007-12-10 12:00:24-0700 1480 738 SendRequest failed with hr = 80072ee2.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-10 12:00:24-0700 1480 738 GetConfig: 0x80072ee2
    2007-12-10 12:00:24-0700 1480 738 PT: Cannot recover from fault,
    origin=GetConfig, hr=0x80072ee2
    2007-12-10 12:00:24-0700 1480 738 Sync of Updates: 0x80072ee2
    2007-12-10 12:00:24-0700 1480 738 WU client failed Searching for update with
    error 0x80072ee2
    2007-12-10 12:00:24-0700 1480 738 REPORT EVENT:
    {92622F2D-E937-4250-8079-DA446570746A} 22 2007-12-10
    11:59:22-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072ee2 SelfUpdate Failure Software
    Synchronization Error: Agent failed detecting with reason: 0x80072ee2
    2007-12-10 12:00:24-0700 1480 738 Search Callback Failed, hr is 0x80072ee2
    2007-12-10 12:00:24-0700 1480 738 Setting next AU detection timeout to
    2007-12-11 00:00:24
    2007-12-10 12:00:24-0700 1480 738 Setting AU scheduled install time to
    2007-12-11 10:00:00
    2007-12-10 12:00:24-0700 1480 738 WU client calls back to search call
    AutomaticUpdates with code Call failed and error 0x80072ee2
    2007-12-10 12:00:24-0700 1480 738 WU client completed and deleted call
    {2F6F9AEC-E5E6-471F-91CC-1A7F155FCAF9}
    2007-12-10 12:00:29-0700 1480 5d8 REPORT EVENT:
    {B80C1657-B7A8-4358-8311-C65B1F9364FB} 23 2007-12-10
    12:00:24-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software
    Synchronization Error: Agent failed detecting with reason: 0x80072ee2
    2007-12-10 12:05:24-0700 2096 c20 Out of proc datastore is shutting down
    2007-12-10 12:05:25-0700 2096 c20 Out of proc datastore is now inactive
    2007-12-10 13:15:48-0700 1480 738 Successfully opened event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for reading.
    2007-12-10 13:15:49-0700 3936 d7c Trying to make out of proc datastore active
    2007-12-10 13:15:49-0700 3936 d7c Out of proc datastore is now active
    2007-12-10 13:15:49-0700 1480 738 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-10 13:15:49-0700 1480 738 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-10 13:15:49-0700 1480 738 PT: Calling GetConfig on server
    2007-12-10 13:15:49-0700 1480 738 Add header for accept-encoding: xpress
    succeeded
    2007-12-10 13:17:03-0700 1480 738 Send failed with hr = 80072ee2.
    2007-12-10 13:17:03-0700 1480 738 SendRequest failed with hr = 80072ee2.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-10 13:17:03-0700 1480 738 GetConfig: 0x80072ee2
    2007-12-10 13:17:03-0700 1480 738 PT: Cannot recover from fault,
    origin=GetConfig, hr=0x80072ee2
    2007-12-10 13:17:03-0700 1480 738 Failed to obtain cached cookie with hr =
    80072ee2.
    2007-12-10 13:17:03-0700 1480 738 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-10 13:17:03-0700 1480 738 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-10 13:17:03-0700 1480 738 URL for server is
    http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
    2007-12-10 13:17:03-0700 1480 738 Trying to upload 4 events using cached
    cookie.
    2007-12-10 13:17:19-0700 1480 738 DetectCompressionType returning type 0,
    hr=0x1
    2007-12-10 13:17:19-0700 1480 738 Successfully uploaded 4 events.
    2007-12-10 13:17:19-0700 1480 738 Deleted event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin.
    2007-12-10 13:22:03-0700 3936 d7c Out of proc datastore is shutting down
    2007-12-10 13:22:04-0700 3936 d7c Out of proc datastore is now inactive
     
    GnarlyCar, Dec 10, 2007
    #3

  4. Are you saying that IE can reach other sites?
    If not your symptom could be explained as blocking by a firewall
    or a proxy being configured but not operating.


    Switch to a cmd window and use nslookup to verify that the lookups
    are being done in a timely fashion. BTW for microsoft sites you will
    probably notice that they are aliases for other caching servers.
    In that case be aware that the only way to cache that lookup in XP
    is to ping -n 1 both the alias name and the canonical name.
    E.g. pinging just the alias name caches only the CNAME record
    and not the A record containing the IP address. Use ipconfig /displaydns
    to see these details. Getting a lookup cached and using it within its
    Time To Live might help IE make a connection.

    Use telnet 80 to show that you can reach an HTTP server using
    such a lookup. It's better than ping because then you know that
    you can establish an HTTP connection with a site.
    Again though if it involves an alias and its canonical name
    using just the alias would not cache the lookup.

    You could also use Fiddler2 with its Request Builder (press F9)
    to do a similar connectivity test with the additional advantage,
    if something goes wrong with the request, that Fiddler tries to give you
    a more intelligent guess about what is wrong than the abysmally useless
    DNS error message that IE is usually limited to giving.


    Deja vu. I was confounded by symptoms like this just yesterday.
    Turned out it must have been One-Care Family Safety. Disabling it
    and its service was not sufficient. I had to actually uninstall that product
    before IE requests could reach the Internet. Before then there were
    absolutely no clues about the cause of the blockage. It made me think
    that we the users are sometimes caught in the cross-fire of competing
    viral technologies from both the malware and anti-malware forces.
    Poor usability seems to be the accepted collateral damage from that war.


    Good luck

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Dec 10, 2007
    #4
  5. Send request isn't functioning. Here's the section of the log showing
    where it's failing:

    2007-12-09 16:59:53-0700 1480 f68 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-09 16:59:53-0700 1480 f68 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-09 16:59:53-0700 1480 f68 PT: Calling GetConfig on server
    2007-12-09 16:59:53-0700 1480 f68 Add header for accept-encoding: xpress
    succeeded
    2007-12-09 17:01:07-0700 1480 f68 Send failed with hr = 80072ee2.

    Below is the Send request entry from the log on my system:

    2007-12-10 09:47:51:766 972 b34 PT +++++++++++ PT: Synchronizing
    extended update info +++++++++++
    2007-12-10 09:47:51:766 972 b34 PT + ServiceId =
    {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
    https://www.update.microsoft.com/v6/ClientWebService/client.asmx

    Also, I don't see the Version level of the Windows Update Client showing
    in the log. That's most likely related to Send request failing.

    First, with Internet Explorer closed, go to Internet Options in the
    Control Panel. Click the Connections tab
    Click the LAN Settings button
    IF Automatically detect settings is checked, UNcheck it
    Make sure that there is no check mark under Proxy server
    If you had to change any of the above, try Windows Update now and see if
    the page can be displayed.

    If NOT, start with downloading the latest Version of WUA and saving it
    from here: http://go.microsoft.com/fwlink/?LinkID=91237

    Prior to installing it, open a Command Prompt
    Start > Run > Type in cmd
    click OK or press Enter
    At the prompt type these commands in, pressing Enter after *each one*

    net stop wuauserv
    ipconfig /flushdns
    exit

    Now install the Windows Update Agent previously downloaded by going to
    Start > Run > click the Browse button
    Navigate to WindowsUpdateAgent30-x86.exe and click once on it, then
    click Open
    Add a SPACE right after the last " [quotation mark] and then add
    /wuforce

    IF WindowsUpdateAgent30-x86.exe was saved to the My Documents folder,
    the command should now appear as

    "C:\Documents and Settings\<UserName>\My
    Documents\WindowsUpdateAgent30-x86.exe" /wuforce

    Now click OK. Since the AU service was stopped there should be no need
    to restart but if you are prompted to restart, please do so.
    Restarting the system will restart the AU service.

    IF there is no prompt to restart, then go back to a Command Prompt and
    type in, then press Enter after each command

    net start wuauserv
    exit

    Restart the system now
    See if the system can access Windows Update now

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============
     
    MowGreen [MVP], Dec 11, 2007
    #5
  6. GnarlyCar

    Angela W Guest

    Your pc might be infected with the silent win32/conficker virus. Webroot Security immediately got rid of it. I tried malwarebytes, and other methods of trying to fix this problem & nothing. Just google webroot & download the trial. It's worth subscribing to.



    GnarlyCa wrote:

    Windows Update page cannot be displayed
    10-Dec-07

    Hello all,
    This one's got me stymied...
    My Mom just bought a brand new Dell desktop with XP Pro on it. Not
    refurbed, but brand-new. She took delivery and got it powered up on
    Wednesday, got her DSL installed on Friday, and didn't touch a thing until I
    called her Saturday morning. I walked her through installing AIM Pro, using
    which I then shared and controlled her desktop for the purpose of configuring
    everything and giving her a computer tutorial.

    At work, the first thing I do when I start a newly delivered machine is hit
    Windows Updates to ensure everything's at its latest. I did this with Mom's
    machine and IE opened and crunched for a while before showing me a Page
    Cannot Be Displayed error. It's running IE6, so I know now that it
    definitely needs some updates.

    Checked all IE options and found nothing out of place, but reset all
    defaults just to be sure, no go.

    Downloaded and installed Firefox, tried http://windowsupdate.microsoft.com/
    through brand new installation, no go.

    Tried www.microsoft.com via Firefox, no go.

    Same story for support.microsoft.com. The machine seems to stumble on
    anything that has "microsoft" in the URL.

    I checked all those sites on my own machine and they all opened just fine in
    both Firefox and IE7.

    Spoke with her ISP, they said they're not blocking anything microsoft, and
    that they "recommend running Windows Updates to all their customers". Cool,
    man...

    Downloaded and installed IE7 to Mom's machine via MajorGeeks.com. Still no
    go.

    Disconnected desktop sharing and closed AIM Pro, walked Mom through Start >
    Windows Update, still no go, same result.

    Dell.com, CNN.com, AIM.com, aimpro download site, and numerous other sites
    all work fine. It only hangs at things with "microsoft" in the URL.

    HijackThis shows nothing out of place, aside from standard Dell bloatware,
    through which I've never had a problem when working with work machines.

    Installed WhatsRunning, disabled everything bloat from startup, rebooted,
    still no go.

    Installed Avast Home antivirus, scan shows nothing.

    Less than 10 files created in Windows\System and System32 folders since Mom
    powered it up, and they all check out fine.

    Standard frequency of reboots included throughout these steps. I haven't
    tried anything in Safe Mode yet, as the machine's 600 miles away from me.
    Mom's an absolute beginner with computers, and I haven't worked up the
    courage for that phone call yet. Have not yet contacted Dell either, as I
    was hoping to find something I may have forgotten after searching the web.
    Found nothing even close.

    I'm hoping someone here can think of anything I may have forgotten.

    Thanks in advance,
    --
    Matt the Helpdesk Guy

    Previous Posts In This Thread:

    Windows Update page cannot be displayed
    Hello all,
    This one's got me stymied...
    My Mom just bought a brand new Dell desktop with XP Pro on it. Not
    refurbed, but brand-new. She took delivery and got it powered up on
    Wednesday, got her DSL installed on Friday, and didn't touch a thing until I
    called her Saturday morning. I walked her through installing AIM Pro, using
    which I then shared and controlled her desktop for the purpose of configuring
    everything and giving her a computer tutorial.

    At work, the first thing I do when I start a newly delivered machine is hit
    Windows Updates to ensure everything's at its latest. I did this with Mom's
    machine and IE opened and crunched for a while before showing me a Page
    Cannot Be Displayed error. It's running IE6, so I know now that it
    definitely needs some updates.

    Checked all IE options and found nothing out of place, but reset all
    defaults just to be sure, no go.

    Downloaded and installed Firefox, tried http://windowsupdate.microsoft.com/
    through brand new installation, no go.

    Tried www.microsoft.com via Firefox, no go.

    Same story for support.microsoft.com. The machine seems to stumble on
    anything that has "microsoft" in the URL.

    I checked all those sites on my own machine and they all opened just fine in
    both Firefox and IE7.

    Spoke with her ISP, they said they're not blocking anything microsoft, and
    that they "recommend running Windows Updates to all their customers". Cool,
    man...

    Downloaded and installed IE7 to Mom's machine via MajorGeeks.com. Still no
    go.

    Disconnected desktop sharing and closed AIM Pro, walked Mom through Start >
    Windows Update, still no go, same result.

    Dell.com, CNN.com, AIM.com, aimpro download site, and numerous other sites
    all work fine. It only hangs at things with "microsoft" in the URL.

    HijackThis shows nothing out of place, aside from standard Dell bloatware,
    through which I've never had a problem when working with work machines.

    Installed WhatsRunning, disabled everything bloat from startup, rebooted,
    still no go.

    Installed Avast Home antivirus, scan shows nothing.

    Less than 10 files created in Windows\System and System32 folders since Mom
    powered it up, and they all check out fine.

    Standard frequency of reboots included throughout these steps. I haven't
    tried anything in Safe Mode yet, as the machine's 600 miles away from me.
    Mom's an absolute beginner with computers, and I haven't worked up the
    courage for that phone call yet. Have not yet contacted Dell either, as I
    was hoping to find something I may have forgotten after searching the web.
    Found nothing even close.

    I'm hoping someone here can think of anything I may have forgotten.

    Thanks in advance,
    --
    Matt the Helpdesk Guy

    Revisit Windows Update.
    Revisit Windows Update. After the ' Can not display message ' appears,
    close IE. Now go to Start > Run > type in

    %windir$\windowsupdate.log

    Click OK or press Enter
    Copy and paste the last 50 or so lines of the log into your reply, please.

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============



    GnarlyCar wrote:

    As you wish...here ya go!
    As you wish...here ya go!

    I know you asked only for the last 50 lines, but I've copied everything from
    back when I was actually working on it through right now, in case you need to
    see something older.

    Thanks,
    Matt

    -----------------

    2007-12-09 15:50:29-0700 3428 c18 Out of proc datastore is shutting down
    2007-12-09 15:50:30-0700 3428 c18 Out of proc datastore is now inactive
    2007-12-09 16:59:52-0700 1480 f68 Successfully opened event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for reading.
    2007-12-09 16:59:52-0700 2000 c0c Trying to make out of proc datastore active
    2007-12-09 16:59:53-0700 2000 c0c Out of proc datastore is now active
    2007-12-09 16:59:53-0700 1480 f68 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-09 16:59:53-0700 1480 f68 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-09 16:59:53-0700 1480 f68 PT: Calling GetConfig on server
    2007-12-09 16:59:53-0700 1480 f68 Add header for accept-encoding: xpress
    succeeded
    2007-12-09 17:01:07-0700 1480 f68 Send failed with hr = 80072ee2.
    2007-12-09 17:01:07-0700 1480 f68 SendRequest failed with hr = 80072ee2.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-09 17:01:07-0700 1480 f68 GetConfig: 0x80072ee2
    2007-12-09 17:01:07-0700 1480 f68 PT: Cannot recover from fault,
    origin=GetConfig, hr=0x80072ee2
    2007-12-09 17:01:07-0700 1480 f68 Failed to obtain cached cookie with hr =
    80072ee2.
    2007-12-09 17:01:07-0700 1480 f68 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-09 17:01:07-0700 1480 f68 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-09 17:01:07-0700 1480 f68 URL for server is
    http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
    2007-12-09 17:01:07-0700 1480 f68 Trying to upload 4 events using cached
    cookie.
    2007-12-09 17:01:22-0700 1480 f68 DetectCompressionType returning type 0,
    hr=0x1
    2007-12-09 17:01:22-0700 1480 f68 Successfully uploaded 4 events.
    2007-12-09 17:01:22-0700 1480 f68 Deleted event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin.
    2007-12-09 17:06:07-0700 2000 c0c Out of proc datastore is shutting down
    2007-12-09 17:06:08-0700 2000 c0c Out of proc datastore is now inactive
    2007-12-09 20:45:29-0700 1480 978 AU received event of 1
    2007-12-09 20:45:29-0700 1480 978 WU client succeeds
    CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
    {54C127CA-E0FE-4F3E-8482-250B99C02B31}
    2007-12-09 20:45:29-0700 1480 f68 WU client executing call
    {54C127CA-E0FE-4F3E-8482-250B99C02B31} of type Search Call
    2007-12-09 20:45:29-0700 1480 f68 Checking for different Redirector at:
    http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
    2007-12-09 20:45:43-0700 1480 f68 Successfully refreshed Redirector cab.
    2007-12-09 20:47:35-0700 1480 f68 Send failed with hr = 80072efe.
    2007-12-09 20:47:35-0700 1480 f68 SendRequest failed with hr = 80072efe.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-09 20:49:27-0700 1480 f68 Send failed with hr = 80072efe.
    2007-12-09 20:49:27-0700 1480 f68 SendRequest failed with hr = 80072efe.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-09 20:49:27-0700 1480 f68 DownloadFileInternal failed for
    http://www.update.microsoft.com/v7/windowsupdate/SelfUpdate/wuident.cab:
    error 0x80072efe
    2007-12-09 20:49:27-0700 1480 f68 IsUpdateRequired failed with error
    0x80072efe
    2007-12-09 20:49:28-0700 2484 e30 Trying to make out of proc datastore active
    2007-12-09 20:49:29-0700 2484 e30 Out of proc datastore is now active
    2007-12-09 20:49:29-0700 1480 f68 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-09 20:49:29-0700 1480 f68 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-09 20:49:29-0700 1480 f68 PT: Calling GetConfig on server
    2007-12-09 20:49:29-0700 1480 f68 Add header for accept-encoding: xpress
    succeeded
    2007-12-09 20:50:29-0700 140 f68 Send failed with hr = 80072ee2.
    2007-12-09 20:50:29-0700 1480 f68 SendRequest failed with hr = 80072ee2.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-09 20:50:29-0700 1480 f68 GetConfig: 0x80072ee2
    2007-12-09 20:50:29-0700 1480 f68 PT: Cannot recover from fault,
    origin=GetConfig, hr=0x80072ee2
    2007-12-09 20:50:29-0700 1480 f68 Sync of Updates: 0x80072ee2
    2007-12-09 20:50:29-0700 1480 f68 WU client failed Searching for update with
    error 0x80072ee2
    2007-12-09 20:50:29-0700 1480 f68 REPORT EVENT:
    {44248420-7D5B-4B5D-9F02-9E435A57F482} 16 2007-12-09
    20:49:27-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072efe SelfUpdate Failure Software
    Synchronization Error: Agent failed detecting with reason: 0x80072efe
    2007-12-09 20:50:29-0700 1480 f68 Reopened existing event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for writing.
    2007-12-09 20:50:29-0700 1480 f68 Search Callback Failed, hr is 0x80072ee2
    2007-12-09 20:50:29-0700 1480 f68 Setting next AU detection timeout to
    2007-12-10 08:50:29
    2007-12-09 20:50:29-0700 1480 f68 Setting AU scheduled install time to
    2007-12-10 10:00:00
    2007-12-09 20:50:29-0700 1480 f68 WU client calls back to search call
    AutomaticUpdates with code Call failed and error 0x80072ee2
    2007-12-09 20:50:29-0700 1480 f68 WU client completed and deleted call
    {54C127CA-E0FE-4F3E-8482-250B99C02B31}
    2007-12-09 20:50:34-0700 1480 738 REPORT EVENT:
    {7ADD8826-EFF5-49D3-B8FC-23BFA584C4D9} 17 2007-12-09
    20:50:29-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software
    Synchronization Error: Agent failed detecting with reason: 0x80072ee2
    2007-12-09 20:55:29-0700 2484 e30 Out of proc datastore is shutting down
    2007-12-09 20:55:30-0700 2484 e30 Out of proc datastore is now inactive
    2007-12-10 01:50:29-0700 1480 978 AU received event of 1
    2007-12-10 01:50:29-0700 1480 978 WU client succeeds
    CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
    {6BFDFE4F-B7F9-4CD7-802D-B0DF2FD2203A}
    2007-12-10 01:50:29-0700 1480 738 WU client executing call
    {6BFDFE4F-B7F9-4CD7-802D-B0DF2FD2203A} of type Search Call
    2007-12-10 01:50:29-0700 1480 738 Checking for different Redirector at:
    http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
    2007-12-10 01:50:43-0700 1480 738 Successfully refreshed Redirector cab.
    2007-12-10 01:52:43-0700 1480 738 Send failed with hr = 80072efe.
    2007-12-10 01:52:43-0700 1480 738 SendRequest failed with hr = 80072efe.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-10 01:52:43-0700 1480 738 DownloadFileInternal failed for
    http://www.update.microsoft.com/v7/windowsupdate/SelfUpdate/wuident.cab:
    error 0x80072efe
    2007-12-10 01:52:43-0700 1480 738 IsUpdateRequired failed with error
    0x80072efe
    2007-12-10 01:52:44-0700 884 8d8 Trying to make out of proc datastore active
    2007-12-10 01:52:44-0700 884 8d8 Out of proc datastore is now active
    2007-12-10 01:52:44-0700 1480 738 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-10 01:52:44-0700 1480 738 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-10 01:52:44-0700 1480 738 PT: Calling GetConfig on server
    2007-12-10 01:52:44-0700 1480 738 Add header for accept-encoding: xpress
    succeeded
    2007-12-10 01:53:45-0700 1480 738 Send failed with hr = 80072ee2.
    2007-12-10 01:53:45-0700 1480 738 SendRequest failed with hr = 80072ee2.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-10 01:53:45-0700 1480 738 GetConfig: 0x80072ee2
    2007-12-10 01:53:45-0700 1480 738 PT: Cannot recover from fault,
    origin=GetConfig, hr=0x80072ee2
    2007-12-10 01:53:45-0700 1480 738 Sync of Updates: 0x80072ee2
    2007-12-10 01:53:45-0700 1480 738 WU client failed Searching for update with
    error 0x80072ee2
    2007-12-10 01:53:45-0700 1480 738 REPORT EVENT:
    {587E51D1-E42C-415E-AB7E-70B0E93D532B} 18 2007-12-10
    01:52:43-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072efe SelfUpdate Failure Software
    Synchronization Error: Aget failed detecting with reason: 0x80072efe
    2007-12-10 01:53:45-0700 1480 738 Search Callback Failed, hr is 0x80072ee2
    2007-12-10 01:53:45-0700 1480 738 Setting next AU detection timeout to
    2007-12-10 13:53:45
    2007-12-10 01:53:45-0700 1480 738 Setting AU scheduled install time to
    2007-12-10 10:00:00
    2007-12-10 01:53:45-0700 1480 738 WU client calls back to search call
    AutomaticUpdates with code Call failed and error 0x80072ee2
    2007-12-10 01:53:45-0700 1480 738 WU client completed and deleted call
    {6BFDFE4F-B7F9-4CD7-802D-B0DF2FD2203A}
    2007-12-10 01:53:50-0700 1480 738 REPORT EVENT:
    {63604CA6-CEB9-4EEE-B0D4-5D50A02C7254} 19 2007-12-10
    01:53:45-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software
    Synchronization Error: Agent failed detecting with reason: 0x80072ee2
    2007-12-10 01:58:45-0700 884 8d8 Out of proc datastore is shutting down
    2007-12-10 01:58:46-0700 884 8d8 Out of proc datastore is now inactive
    2007-12-10 03:00:10-0700 1480 978 AU received event of 1
    2007-12-10 03:00:10-0700 1480 978 Forced install timer expired for scheduled
    install
    2007-12-10 03:00:10-0700 1480 978 Setting AU scheduled install time to
    2007-12-11 10:00:00
    2007-12-10 03:09:12-0700 1480 f10 Successfully opened event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for reading.
    2007-12-10 03:09:12-0700 2272 344 Trying to make out of proc datastore active
    2007-12-10 03:09:13-0700 2272 344 Out of proc datastore is now active
    2007-12-10 03:09:13-0700 1480 f10 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-10 03:09:13-0700 1480 f10 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-10 03:09:13-0700 1480 f10 PT: Calling GetConfig on server
    2007-12-10 03:09:13-0700 1480 f10 Add header for accept-encoding: xpress
    succeeded
    2007-12-10 03:10:27-0700 1480 f10 Send failed with hr = 80072ee2.
    2007-12-10 03:10:27-0700 1480 f10 SendRequest failed with hr = 80072ee2.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-10 03:10:27-0700 1480 f10 GetConfig: 0x80072ee2
    2007-12-10 03:10:27-0700 1480 f10 PT: Cannot recover from fault,
    origin=GetConfig, hr=0x80072ee2
    2007-12-10 03:10:27-0700 1480 f10 Failed to obtain cached cookie with hr =
    80072ee2.
    2007-12-10 03:10:27-0700 1480 f10 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-10 03:10:27-0700 1480 f10 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-10 03:10:27-0700 1480 f10 URL for server is
    http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
    2007-12-10 03:10:27-0700 1480 f10 Trying to upload 4 events using cached
    cookie.
    2007-12-10 03:10:41-0700 1480 f10 DetectCompressionType returning type 0,
    hr=0x1
    2007-12-10 03:10:41-0700 1480 f10 Successfully uploaded 4 events.
    2007-12-10 03:10:41-0700 1480 f10 Deleted event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin.
    2007-12-10 03:15:27-0700 2272 344 Out of proc datastore is shutting down
    2007-12-10 03:15:28-0700 2272 344 Out of proc datastore is now inactive
    2007-12-10 06:53:45-0700 1480 978 AU received event of 1
    2007-12-10 06:53:45-0700 1480 978 WU client succeeds
    CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
    {985CB771-CF1C-4ACA-8C83-AB42EB3837C2}
    2007-12-10 06:53:45-0700 1480 738 WU client executing call
    {985CB771-CF1C-4ACA-8C83-AB42EB3837C2} of type Search Call
    2007-12-10 06:53:45-0700 1480 738 Checking for different Redirector at:
    http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
    2007-12-10 06:54:00-0700 1480 738 Successfully refreshed Redirector cab.
    2007-12-10 06:56:04-0700 1480 738 Send failed with hr = 80072efe.
    2007-12-10 06:56:04-0700 1480 738 SendRequest failed with hr = 80072efe.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-10 06:56:04-0700 1480 738 DownloadFileInternal failed for
    http://www.update.microsoft.com/v7/windowsupdate/SelfUpdate/wuident.cab:
    error0x80072efe
    2007-12-10 06:56:04-0700 1480 738 IsUpdateRequired failed with error
    0x80072efe
    2007-12-10 06:56:04-0700 1744 2fc Trying to make out of proc datastore active
    2007-12-10 06:56:05-0700 1744 2fc Out of proc datastore is now active
    2007-12-10 06:56:05-0700 1480 738 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-10 06:56:05-0700 1480 738 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-10 06:56:05-0700 1480 738 PT: Calling GetConfig on server
    2007-12-10 06:56:05-0700 1480 738 Add header for accept-encoding: xpress
    succeeded
    2007-12-10 06:57:05-0700 1480 738 Send failed with hr = 80072ee2.
    2007-12-10 06:57:05-0700 1480 738 SendRequest failed with hr = 80072ee2.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-10 06:57:05-0700 1480 738 GetConfig: 0x80072ee2
    2007-12-10 06:57:05-0700 1480 738 PT: Cannot recover from fault,
    origin=GetConfig, hr=0x80072ee2
    2007-12-10 06:57:05-0700 1480 738 Sync of Updates: 0x80072ee2
    2007-12-10 06:57:05-0700 1480 738 WU client failed Searching for update with
    error 0x80072ee2
    2007-12-10 06:57:05-0700 1480 738 REPORT EVENT:
    {D964657D-A799-477D-9C35-ABA6BEC8B684} 20 2007-12-10
    06:56:04-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072efe SelfUpdate Failure Software
    Synchronization Error: Agent failed detecting with reason: 0x80072efe
    2007-12-10 06:57:05-0700 1480 738 Reopened existing event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for writing.
    2007-12-10 06:57:05-0700 1480 738 Search Callback Failed, hr is 0x80072ee2
    2007-12-10 06:57:05-0700 1480 738 Setting next AU detection timeout to
    2007-12-10 18:57:05
    2007-12-10 06:57:05-0700 1480 738 Setting AU scheduled install time to
    2007-12-11 10:00:00
    2007-12-10 06:57:05-0700 1480 738 WU client calls back to search call
    AutomaticUpdates with code Call failed and error 0x80072ee2
    2007-12-10 06:57:05-0700 1480 738 WU client completed and deleted call
    {985CB771-CF1C-4ACA-8C83-AB42EB3837C2}
    2007-12-10 06:57:10-0700 1480 f10 REPORT EVENT:
    {729787B3-AEE6-4FBD-AF02-5420B4DAD38A} 21 2007-12-10
    06:57:05-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software
    Synchronization Error: Agent failed detecting with reason: 0x80072ee2
    2007-12-10 07:02:05-0700 1744 2fc Out of proc datastore is shutting down
    2007-12-10 07:02:06-0700 1744 2fc Out of proc datastore is now inactive
    2007-12-10 11:57:05-0700 1480 978 AU received event of 1
    2007-12-10 11:57:05-0700 1480 978 WU client succeeds
    CClientCallRecorder::BeginFindUpdates from AutomaticUpdates with call id
    {2F6F9AEC-E5E6-471F-91CC-1A7F155FCAF9}
    2007-12-10 11:57:05-0700 1480 738 WU client executing call
    {2F6F9AEC-E5E6-471F-91CC-1A7F155FCAF9} of type Search Call
    2007-12-10 11:57:05-0700 1480 738 Checking for different Redirector at:
    http://download.windowsupdate.com/msdownload/update/v5/redir/wuredir.cab
    2007-12-10 11:57:19-0700 1480 738 Successfully refreshed Redirector cab.
    2007-12-10 11:59:22-0700 1480 738 Send failed with hr = 80072ee2.
    2007-12-10 11:59:22-0700 1480 738 SendRequest failed with hr = 80072ee2.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-10 11:59:22-0700 1480 738 DownloadFileInternal failed for
    http://www.update.microsoft.com/v7/windowsupdate/SelfUpdate/wuident.cab:
    error 0x80072ee2
    2007-12-10 11:59:22-0700 1480 738 IsUpdateRequired failed with error
    0x80072ee2
    2007-12-10 11:59:23-0700 2096 c20 Trying to make out of proc datastore active
    2007-12-10 11:59:23-0700 2096 c20 Out of proc datastore is now active
    2007-12-10 11:59:23-0700 1480 738 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-10 11:59:23-0700 1480 738 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-10 11:59:23-0700 1480 738 PT: Calling GetConfig on server
    2007-12-10 11:59:23-0700 1480 738 Add header for accept-encoding: xpress
    succeeded
    2007-12-10 12:00:24-0700 1480 738 Send failed with hr = 80072ee2.
    2007-12-10 12:00:24-0700 1480 738 SendRequst failed with hr = 80072ee2.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-10 12:00:24-0700 1480 738 GetConfig: 0x80072ee2
    2007-12-10 12:00:24-0700 1480 738 PT: Cannot recover from fault,
    origin=GetConfig, hr=0x80072ee2
    2007-12-10 12:00:24-0700 1480 738 Sync of Updates: 0x80072ee2
    2007-12-10 12:00:24-0700 1480 738 WU client failed Searching for update with
    error 0x80072ee2
    2007-12-10 12:00:24-0700 1480 738 REPORT EVENT:
    {92622F2D-E937-4250-8079-DA446570746A} 22 2007-12-10
    11:59:22-0700 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80072ee2 SelfUpdate Failure Software
    Synchronization Error: Agent failed detecting with reason: 0x80072ee2
    2007-12-10 12:00:24-0700 1480 738 Search Callback Failed, hr is 0x80072ee2
    2007-12-10 12:00:24-0700 1480 738 Setting next AU detection timeout to
    2007-12-11 00:00:24
    2007-12-10 12:00:24-0700 1480 738 Setting AU scheduled install time to
    2007-12-11 10:00:00
    2007-12-10 12:00:24-0700 1480 738 WU client calls back to search call
    AutomaticUpdates with code Call failed and error 0x80072ee2
    2007-12-10 12:00:24-0700 1480 738 WU client completed and deleted call
    {2F6F9AEC-E5E6-471F-91CC-1A7F155FCAF9}
    2007-12-10 12:00:29-0700 1480 5d8 REPORT EVENT:
    {B80C1657-B7A8-4358-8311-C65B1F9364FB} 23 2007-12-10
    12:00:24-0700 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 AutomaticUpdates Failure Software
    Synchronization Error: Agent failed detecting with reason: 0x80072ee2
    2007-12-10 12:05:24-0700 2096 c20 Out of proc datastore is shutting down
    2007-12-10 12:05:25-0700 2096 c20 Out of proc datastore is now inactive
    2007-12-10 13:15:48-0700 1480 738 Successfully opened event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin for reading.
    2007-12-10 13:15:49-0700 3936 d7c Trying to make out of proc datastore active
    2007-12-10 13:15:49-0700 3936 d7c Out of proc datastore is now active
    2007-12-10 13:15:49-0700 1480 738 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-10 13:15:49-0700 1480 738 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-10 13:15:49-0700 1480 738 PT: Calling GetConfig on server
    2007-12-10 13:15:49-0700 1480 738 Add header for accept-encoding: xpress
    succeeded
    2007-12-10 13:17:03-0700 1480 738 Send failed with hr = 80072ee2.
    2007-12-10 13:17:03-0700 1480 738 SendRequest failed with hr = 80072ee2.
    Proxy List used: <(null)> Bypass List used : <(null)>
    2007-12-10 13:17:03-0700 1480 738 GetConfig: 0x80072ee2
    2007-12-10 13:17:03-0700 1480 738 PT: Cannot recover from fault,
    origin=GetConfig, hr=0x80072ee2
    2007-12-10 13:17:03-0700 1480 738 Failed to obtain cached cookie with hr =
    80072ee2.
    2007-12-10 13:17:03-0700 1480 738 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-10 13:17:03-0700 1480 738 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-10 13:17:03-0700 1480 738 URL for server is
    http://stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
    2007-12-10 13:17:03-0700 1480 738 Trying to upload 4 events using cached
    cookie.
    2007-12-10 13:17:19-0700 1480 738 DetectCompressionType returning type 0,
    hr=0x1
    2007-12-10 13:17:19-0700 1480 738 Successfully uploaded 4 events.
    2007-12-10 13:17:19-0700 1480 738 Deleted event cache file at
    C:\WINDOWS\SoftwareDistribution\EventCache\{4C05CE50-8016-47C9-A5E2-90C202723788}.bin.
    2007-12-10 13:22:03-0700 3936 d7c Out of proc datastore is shutting down
    2007-12-10 13:22:04-0700 3936 d7c Out of proc datastore is now inactive

    --
    Matt the Helpdesk Guy

    Re: Windows Update page cannot be displayed


    Are you saying that IE can reach other sites?
    If not your symptom could be explained as blocking by a firewall
    or a proxy being configured but not operating.




    Switch to a cmd window and use nslookup to verify that the lookups
    are being done in a timely fashion. BTW for microsoft sites you will
    probably notice that they are aliases for other caching servers.
    In that case be aware that the only way to cache that lookup in XP
    is to ping -n 1 both the alias name and the canonical name.
    E.g. pinging just the alias name caches only the CNAME record
    and not the A record containing the IP address. Use ipconfig /displaydns
    to see these details. Getting a lookup cached and using it within its
    Time To Live might help IE make a connection.

    Use telnet 80 to show that you can reach an HTTP server using
    such a lookup. It's better than ping because then you know that
    you can establish an HTTP connection with a site.
    Again though if it involves an alias and its canonical name
    using just the alias would not cache the lookup.

    You could also use Fiddler2 with its Request Builder (press F9)
    to do a similar connectivity test with the additional advantage,
    if something goes wrong with the request, that Fiddler tries to give you
    a more intelligent guess about what is wrong than the abysmally useless
    DNS error message that IE is usually limited to giving.




    Deja vu. I was confounded by symptoms like this just yesterday.
    Turned out it must have been One-Care Family Safety. Disabling it
    and its service was not sufficient. I had to actually uninstall that product
    before IE requests could reach the Internet. Before then there were
    absolutely no clues about the cause of the blockage. It made me think
    that we the users are sometimes caught in the cross-fire of competing
    viral technologies from both the malware and anti-malware forces.
    Poor usability seems to be the accepted collateral damage from that war.


    Good luck

    Robert Aldwinckle
    ---

    Send request isn't functioning.
    Send request isn't functioning. Here's the section of the log showing
    where it's failing:

    2007-12-09 16:59:53-0700 1480 f68 PT: Using serverID
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2007-12-09 16:59:53-0700 1480 f68 PT: Using server URL
    https://www.update.microsoft.com/ClientWebService/client.asmx
    2007-12-09 16:59:53-0700 1480 f68 PT: Calling GetConfig on server
    2007-12-09 16:59:53-0700 1480 f68 Add header for accept-encoding: xpress
    succeeded
    2007-12-09 17:01:07-0700 1480 f68 Send failed with hr = 80072ee2.

    Below is the Send request entry from the log on my system:

    2007-12-10 09:47:51:766 972 b34 PT +++++++++++ PT: Synchronizing
    extended update info +++++++++++
    2007-12-10 09:47:51:766 972 b34 PT + ServiceId =
    {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
    https://www.update.microsoft.com/v6/ClientWebService/client.asmx

    Also, I don't see the Version level of the Windows Update Client showing
    in the log. That's most likely related to Send request failing.

    First, with Internet Explorer closed, go to Internet Options in the
    Control Panel. Click the Connections tab
    Click the LAN Settings button
    IF Automatically detect settings is checked, UNcheck it
    Make sure that there is no check mark under Proxy server
    If you had to change any of the above, try Windows Update now and see if
    the page can be displayed.

    If NOT, start with downloading the latest Version of WUA and saving it
    from here: http://go.microsoft.com/fwlink/?LinkID=91237

    Prior to installing it, open a Command Prompt
    Start > Run > Type in cmd
    click OK or press Enter
    At the prompt type these commands in, pressing Enter after *each one*

    net stop wuauserv
    ipconfig /flushdns
    exit

    Now install the Windows Update Agent previously downloaded by going to
    Start > Run > click the Browse button
    Navigate to WindowsUpdateAgent30-x86.exe and click once on it, then
    click Open
    Add a SPACE right after the last " [quotation mark] and then add
    /wuforce

    IF WindowsUpdateAgent30-x86.exe was saved to the My Documents folder,
    the command should now appear as

    "C:\Documents and Settings\<UserName>\My
    Documents\WindowsUpdateAgent30-x86.exe" /wuforce

    Now click OK. Since the AU service was stopped there should be no need
    to restart but if you are prompted to restart, please do so.
    Restarting the system will restart the AU service.

    IF there is no prompt to restart, then go back to a Command Prompt and
    type in, then press Enter after each command

    net start wuauserv
    exit

    Restart the system now
    See if the system can access Windows Update now

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


    GnarlyCar wrote:


    Submitted via EggHeadCafe - Software Developer Portal of Choice
    WPF Report Engine, Part 4
    http://www.eggheadcafe.com/tutorial...45-8b37cb7f3186/wpf-report-engine-part-4.aspx
     
    Angela W, May 11, 2010
    #6
  7. GnarlyCar

    aw Guest

    Your pc might be infected with the silent win32/conficker virus. Webroot
    Security immediately got rid of it. I tried malwarebytes, and other methods
    of trying to fix this problem & nothing. Just google webroot & download the
    trial. It's worth subscribing to.
     
    aw, May 11, 2010
    #7
  8. Thank you for replying to a thread from December 2007!
    <snip>
     
    PA Bear [MS MVP], May 11, 2010
    #8
  9. GnarlyCar

    Michael Guest

    What PA Bear said!!! Another egghead d!ckhead!

    --


    "Don't pick a fight with an old man.
    If he is too old to fight, he'll just kill you."


    in message news:...
     
    Michael, May 11, 2010
    #9
  10. GnarlyCar

    Gaderel Guest

    Honestly... if it wasn't for the late post i wouldn't of been able to fix the laptop i was working on that had the same issue...

    so Thanks!!!
     
    Gaderel, Oct 28, 2010
    #10
  11. GnarlyCar

    Gaderel Guest

    Thanks!! i appreciated your reply.. it HELPED alot.. i was having the same issue and went thru all the steps with no worky... after AVG.. spybot... and now the thought of webroot.. its now working!! thanks!!
     
    Gaderel, Oct 28, 2010
    #11
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