Windows Update Problem (Error Code: 0x801901F8)

Discussion in 'Windows Update' started by PhilMatthews, Aug 18, 2004.

  1. PhilMatthews

    PhilMatthews Guest

    Whenever I go to the Windows Update page after the page saying it's Checking
    for the Latest Version, it displays a page saying "Windows Update has
    encountered an error and cannot display the requested page." I went through
    the Troubleshooter and followed the instructions to change the CSDVersion
    value, then I went to online support I get a " ". Then I came here and did a
    search on my problem and followed the MSXML steps and the problem still
    continues. So I'm making this thread. Anybody have any idea how to solve this
    because I would really like to download the new Security Updates. Thank you
    for your time.
    PhilMatthews, Aug 18, 2004
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  2. PhilMatthews

    JohnB Guest

    JohnB, Aug 18, 2004
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  3. PhilMatthews

    JB Jazzed Guest

    I've been having the same problem. Disabling NIS will permit the page to show,....scanning results. I contacted Symantec tech support and here is what was returned:
    "the issue with Windows Update can occur if there is a conflict between the Windows update process and Norton Internet Security (NIS).
    In order to resolve the issue, I suggest that you please refer to the document provided in the link below:
    Title: 'Error: "You must be running a Microsoft Windows operating system in order to use Windows Update"' Document ID: 2002100402324636 > Web URL:
    Please feel free to contact us for further assistance.
    Sujith PrasadSymantec Authorized Technical Support "

    Displaying information about my browser did not solve the problem. The other option of disabling NIS is not really acceptable, and hope there is a found solution soon.

    JB Jazzed, Aug 18, 2004
  4. PhilMatthews

    penta Guest

    Have you tried restarting your computer?
    penta, Aug 19, 2004
  5. PhilMatthews

    Glen Guest

    This worked for me:
    Start, Run:
    You should get a message that this was successful. Then try running Windows
    Update again.
    Glen, Sep 30, 2004
  6. PhilMatthews

    T Guest

    Start, Run:
    proxycfg -d
    proxycfg -u
    and if you don´t use proxy proxycfg -d again
    works for me

    T, Jun 28, 2005
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