Windows Update Response: Must be Operating a MS Windows Operating System

Discussion in 'Windows Update' started by A Boehl, Nov 6, 2003.

  1. A Boehl

    A Boehl Guest

    My Windows 98se, IE 6 (Svc pack1) link to Windows Update opens IE but all I have this bizarre response:


    Thank you for your interest in Windows Update

    Windows Update is the online extension of Windows that helps you get the most out of your computer.

    You must be running a Microsoft Windows operating system in order to use Windows Update.


    Not had this problem before. Definitely using W98se, home PC.

    Any suggestions as to how one can gain access to the Windows Update web site?


    Alfred
     
    A Boehl, Nov 6, 2003
    #1
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  2. A Boehl

    oldone Guest

    Hi, find a possible answer here..
    http://v4.windowsupdate.microsoft.com/troubleshoot/
    opens IE but all I have this bizarre response:
    helps you get the most out of your computer.
    in order to use Windows Update.
     
    oldone, Nov 7, 2003
    #2
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  3. A Boehl

    A Boehl Guest

    There were many suggestions. However, the error message for: You must be running a Microsoft Windows operating system
    in order to use Windows Update.

    references a Registry correction for Windows 2000 and WXP. I double checked my Windows 98se Registry for this same key/value. It does NOT exist.

    Thanks for trying.


    Alfred

    Hi, find a possible answer here..
    http://v4.windowsupdate.microsoft.com/troubleshoot/
    opens IE but all I have this bizarre response:
    helps you get the most out of your computer.
    in order to use Windows Update.
     
    A Boehl, Nov 7, 2003
    #3
  4. A Boehl

    Lucy [MS] Guest

    The error typically happens when a 3rd party programs is intercepting
    Windows Update. Some programs include Norton, Pop Stopper, Cookie Pal,
    Norton Internet Security (needs to be configured to use Windows Update),
    etc.

    1. Make sure you are using Internet Explorer to access Windows Update.
    2. Perform a clean boot then access Windows Update.


    How to perform a Clean Boot for Windows 98
    http://support.microsoft.com/default.aspx?scid=kb;en-us;192926


    Thanks,
    Lucy [MS]

    This posting is provided "AS IS" with no warranties, and confers no rights.


    There were many suggestions. However, the error message for: You must be
    running a Microsoft Windows operating system

    in order to use Windows Update.

    references a Registry correction for Windows 2000 and WXP. I double checked
    my Windows 98se Registry for this same key/value. It does NOT exist.

    Thanks for trying.


    Alfred

    Hi, find a possible answer here..
    http://v4.windowsupdate.microsoft.com/troubleshoot/
    opens IE but all I have this bizarre response:
    helps you get the most out of your computer.
    in order to use Windows Update.
     
    Lucy [MS], Nov 7, 2003
    #4
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