Windows Update Solution for Error 0x80072EE7

Discussion in 'Windows Update' started by Greg Brady, Aug 18, 2003.

  1. Greg Brady

    Greg Brady Guest

    This posted in reference to people getting the following errors when
    attempting to use the Windows Update:

    Error 0x80072EE7 in the "Windows Update.log" file
    or "No Updates Were Installed"

    My computer was not able to (via DNS) resolve an address for
    "download.windowsupdate.com". Apparently, my service provider (Cox
    Communications) removed the address from their DNS servers. This may
    have been done via request from Microsoft in response to the MSBlaster
    virus of the past week. I do recall reading a few days ago that
    Microsoft had at least temporarily disabled the site. However, the
    site is now functioning, however, some ISPs may not have enable the
    DNS entry, thereby leaving many of the customers not being able to
    find "download.windowsupdate.com". In my case, COX Communications is
    the culprit. Apparently there's nothing actually wrong with the
    Microsft site.

    I was able to prove this by bringing up a DOS command prompt and
    keying in the following:

    "ping download.windowsupdate.com" (If it fails, this may be your
    problem too) or "nslookup download.windowsupdate.com"

    Solutions:

    1. Add an entry in your "hosts" file for the
    download.windowsupdate.com site

    208.172.158.170 (there are many alternatives, but this is one)

    2. Call your ISP and tell them you can't do WindowsUpdates because
    their DNS servers don't resolve download.windowsupdate.com

    Hope this helps,
    The Skipper
     
    Greg Brady, Aug 18, 2003
    #1
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  2. Greg Brady

    Maurice N Guest

    Be very aware that Windows Update sites have dynamic IP addresses, and thus,
    they change over time.
    It is not a good idea to have a fixed IP address for Windows Update in your
    Hosts file. It's likely to come back and bite you in the future.
    --
    Maurice N
    MVP Windows - Shell / User

    - - -
    "Greg Brady" wrote
     
    Maurice N, Aug 18, 2003
    #2
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  3. Greg Brady

    Greg Brady Guest

    Agreed on all points. Its a temporary fix/workaround..

    Greg Brady.

     
    Greg Brady, Aug 19, 2003
    #3
  4. Greg Brady

    Greg Brady Guest

    You're quite welcome. It took quite a bit of time and research to
    figure it out. Looks like word is out.

    Just remember to remove the entry once your ISP fixes it. Try
    removing the entry in a day or two, rebooting, and see if you get an
    address by pinging. If so, don't put the entry back in.

    Greg Brady


     
    Greg Brady, Aug 19, 2003
    #4
  5. Greg Brady

    Terri Guest

    Hi Greg,

    I talked to Cox and they told me that windowsupdate.com
    will not be allowed on the dns server until the blaster
    worm has been thwarted. They couldn't explain to me how
    to add an entry into my hosts file for the
    download.windowsupdate.com site so I'm asking you. I
    have no idea how to do this but would like to because I
    have not been able to download the patch to protect my
    windows xp system from the blaster worm.

    Please help.

    Terri
     
    Terri, Aug 19, 2003
    #5
  6. Greg Brady

    Lucy [MS] Guest

    Terri,

    The most important thing right now is to install the Blaster update on your
    system.
    Here's the link:
    http://www.microsoft.com/security/incident/blast.asp

    The steps to add the DNS entries to the host file are all over this
    newsgroup in the past 2 days.
    I do not recommend associating any IP addresses to Windows Update in the
    Host file.
    The Windows Update IP addresses change frequently and once they change you
    will not be able
    to download updates again.

    If you do decide to make the additions to Host file please remember to
    remove them.

    --
    Thank you,
    Lucy Eby [MSFT]

    This posting is provided "AS IS" with no warranties, and confers no rights.


     
    Lucy [MS], Aug 19, 2003
    #6
  7. Greg Brady

    Ed Sutton Guest

    I have Cox.Net at home and your lmhosts solution worked great for me
    under Win2K. Thank you very much for posting it.

    Do you have any advice on how to import an lmhosts file or configure
    Win98 to use lmhosts? Under Win2K, I found it under the TCP/IP->WINS
    tab. Once I imported the modified lmhosts.sam file it worked
    immediately. I can't seem to find the equivalent under Win98
    networking.

    Thanks in advance for any tips or suggestions,

    -Ed
     
    Ed Sutton, Aug 21, 2003
    #7
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