Windows Update Window - blank

Discussion in 'Windows Update' started by Mikew, Jul 1, 2003.

  1. Mikew

    Mikew Guest

    I have a computer running Windows 2000. I have been
    unable to utilize the Windows Update option due to the
    fact that each time I make the attempt, the computer shows
    a totally blank screen. We use a DSL connection and am
    able to access other Internet sites on this computer
    without any problem. Even when I try to manually enter
    the URL for the windows update I still get only a blank
    screen.

    Any suggestions??

    Thank you very much,
    Mike
     
    Mikew, Jul 1, 2003
    #1
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  2. Pls go to c:\winnt\windows update.log and scroll down to the bottom.

    Does it say error near the bottom? If so, pls post the appropriate lines
    here.
     
    David Herman \(507119\), Jul 1, 2003
    #2
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  3. Mikew

    Mow Green Guest

    Mike,

    WINUP: Blank Page When You Try to Access Windows Update
    " Install a new Scripting Engine. To do so, follow these steps:
    Visit the following Microsoft Web site:
    http://www.microsoft.com/downloads/...43-7E4B-4622-86EB-95A22B832CAA&displaylang=en

    Click Run this program from its current location to download and install
    the update.
    After the installation is complete, restart your computer.

    Register the DLL files that are associated with the Windows Update Web
    site and clear the browser's cache and history.
    Click Start, and then click Run.
    Type the following command in the Open box, and then press ENTER:
    regsvr32 c:\windows\system\vbscript.dll

    Type the following command, and then press ENTER:
    regsvr32 c:\windows\system\mshtml.dll

    Click View, and then click Internet Options.
    Click the General tab
    In the Temporary Internet Files section, click Delete Files.
    In the History section, click Clear History.
    Disable your antivirus software before you visit the Windows Update Web
    site.
    Click OK."
    Go back to the Windows Update Web site to see if you can view it
    now.

    The above was found here for Win NT 4
    http://support.microsoft.com/?kbid=193701
    but will most likely solve the issue for Win 2K.

    MowGreen
    *-344-*
    Never Forgotten
    " There are no guarantees ... just refunds "
     
    Mow Green, Jul 1, 2003
    #3
  4. Mikew

    Maurice N Guest

    to Mikew:

    Given you have Win2000 , if you do re-register some DLLs ...then, more than
    likely those previously mentioned would be at C:\Winnt\System32

    that assumes Win2000 is on C & has it in directory (folder) WINNT

    Maurice N
     
    Maurice N, Jul 2, 2003
    #4
  5. Mikew

    Mikew Guest

    Mow,

    I will give your suggestion a try.

    Thanks,
    Mike
     
    Mikew, Jul 2, 2003
    #5
  6. Mikew

    Mikew Guest

    David,

    Thanks for the thoughts. I will let you know what happens.

    Mike
     
    Mikew, Jul 2, 2003
    #6
  7. Mikew

    Mikew Guest

    David,

    The final line of the log is as follows:

    2003-07-02 14:29:36 19:29:36 Error IUENGINE
    Querying software update catalog from
    https://v4.windowsupdate.microsoft.com/consumerdrivers/getm
    anifest.asp (Error 0x800C0008)

    I have updated the scripting language and registered the
    DLL files but get to the screen before being able to
    choose my updates and the screen times out (or so it
    appears).

    Any ideas??

    Mike
     
    Mikew, Jul 2, 2003
    #7
  8. Mikew

    Mikew Guest

    Mow,

    I followed your suggestions. I get to the screen before
    being able to select the specific updates and the computer
    just sits there. The last line of the windows update log
    states:

    2003-07-02 14:29:36 19:29:36 Error IUENGINE
    Querying software update catalog from
    https://v4.windowsupdate.microsoft.com/consumerdrivers/getm
    anifest.asp (Error 0x800C0008)

    Any ideas?

    Thanks,
    Mike
     
    Mikew, Jul 2, 2003
    #8
  9. Chuck Ferring \(Excell\) [MSFT], Jul 2, 2003
    #9
  10. Mikew

    mikew Guest

    David,

    The computer date and time are correct and English was the
    language found in Language Options. Also, I double-
    checked that the SSL 2.0, SSL 3.0, TLS 1.0 and PCT 1.0
    boxes were checked in the Internet Security section. I
    still get "Page Cannot be Displayed" when attempting to
    view the found updates.

    Help!!

    Thanks again,
    Mike
     
    mikew, Jul 3, 2003
    #10
  11. Were you able to view the site that Chuck Ferring asked you to do?
     
    David Herman \(507119\), Jul 3, 2003
    #11
  12. Mikew

    Maurice N Guest

    Hello Mike,
    Go thru this checklist. If you have any ad-blocker program, disable or exit it before going to Windows Update.
    Note that the A138F is usually shown on your screen, but the update log would show a different error.

    Make very sure your pc has the correct & current date & local time. Having incorrect time will give the W U servers/programs a hiccup. (ie, don't have it a day ahead or backdated)

    You may get to the windows update site, but yet a setting in IE could be the blocker.
    Recheck your Security & Privacy settings AND the ADVANCED settings in I.E.

    1. In Internet Explorer> Tools, click Internet Options, and then click Languages....
    If this box is empty, add at least one language -- your usual national language.
    If you happen to have 2 or more, move English up on this list.

    2. Disengage your Discussion Bar in Internet Explorer: Click View on main IE menu.
    Point to Explorer Bar. If "Discuss" has a check mark, click Discuss to *remove the check mark* and clear it.
    You may note, if the discussion bar is active, it would appear near the bottom of IE window.

    3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru the list)

    These are "some" of the items that I do have CHECKed (selected):
    Under HTTP 1.1 settings --
    Use HTTP 1.1 (ON / Selected)
    + Enable / check to use HTTP 1.1 with proxy servers **** <<----

    and under Security :
    Clear (un-check) the check box next to "Check for server certificate revocation" . ( *OFF* )

    Use SSL 2.0 (ON / selected)
    Use SSL 3.0 (ON)

    4. Internet Explorer > Tools > Internet Options > Connections Tab
    Click on LAN Settings > * Uncheck* the Automatically detect settings.
    Make sure _no other_ settings on this screen are enabled.

    5. Internet Explorer > main menu /Tools/Internet Options >

    Security Tab/ click on green icon Trusted Sites/click Sites button.
    Click "Require server verification (https:) for all sites in this zone" to *clear* the selection.

    In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --

    type
    http://www.download.windowsupdate.com (and then click Add )

    http://v4.windowsupdate.microsoft.com (click Add)


    https://v4.windowsupdate.microsoft.com (yes with the HTTPS )

    http://windowsupdate.microsoft.com

    http://download.windowsupdate.com

    Click OK.

    - - - -
    Make sure you are not *disabling* any scripting capabilities in I.E.

    Recheck ActiveX acceptance. Instead of disable, try using "prompt".

    On the SECURITY Tab > Custom level button > recheck all entries
    under Settings. Review items that you may have disabled.

    You need to be sure to delete your temp internet cache files on a regular & consistent basis.
    I.E. Tools>Internet Options >Advanced --scroll list.
    Advanced Tab>>Security sub-section:
    "Enable" (click on to activate or tick) "Empty Temporary Internet Files folder when browser is closed".

    Apply changes to I.E. & exit out of it. Retry Windows Update from the main Windows Start menus.

    If it still does not work, a) The update log file would indicate if & why each failed ---should have error code + some text ---again, for each 1.
    You need to find & "isolate" the section of the log for that "fail date".
    Use Windows' Notepad to open this log:
    C:\Windows\Windows Update.log (for Win XP & Win98/Me)

    Having found the "error" , then do a "search" on this MS page. See MS Windows Update Troubleshooter
    http://v4.windowsupdate.microsoft.com/troubleshoot/

    and B) as a last resort. type in or click this HTTPS address
    https://v4.windowsupdate.microsoft.com
     
    Maurice N, Jul 4, 2003
    #12
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