Windows Update won't install updates after Repair Install

Discussion in 'Windows Update' started by Avacar, Sep 9, 2007.

  1. Avacar

    Avacar Guest

    Hi everyone,

    I keep seeing people aluding to this problem, but never a definite solution.
    I am running Windows XP SP2, and just did a 'repair install' off the CD (ie
    it copies over all the key windows files again, but leaves everything else).
    As you are all probably aware, this replaces any updates. Now, Windows
    Update (both the automatic client and the website version) identify some 83
    updates that I need again, however both fail because "A problem on your
    computer is preventing updates from being downloaded or installed". now they
    download just fine; it's the install step that holds it up.

    Any ideas/suggestions?

    Thank you,
    Alex
     
    Avacar, Sep 9, 2007
    #1
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  2. Try reinstalling the WU client -
    Follow this article -
    The Windows Update Web site and the Microsoft Update Web site do not scan for updates when
    you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service
    Pack 1
    http://support.microsoft.com/kb/916259

    --
    ====================================
    TaurArian [MS-MVP] 2005-2008 - Australia
    ====================================
    How to make a good post: http://www.dts-l.org/goodpost.htm
    Defending your machine: http://defendingyourmachine2.blogspot.com/
    http://taurarian.mvps.org/index.htm

    Emails will not be acknowledged - please post to the newsgroup so all may benefit.


    | Hi everyone,
    |
    | I keep seeing people aluding to this problem, but never a definite solution.
    | I am running Windows XP SP2, and just did a 'repair install' off the CD (ie
    | it copies over all the key windows files again, but leaves everything else).
    | As you are all probably aware, this replaces any updates. Now, Windows
    | Update (both the automatic client and the website version) identify some 83
    | updates that I need again, however both fail because "A problem on your
    | computer is preventing updates from being downloaded or installed". now they
    | download just fine; it's the install step that holds it up.
    |
    | Any ideas/suggestions?
    |
    | Thank you,
    | Alex
    |
     
    TaurArian [MS-MVP], Sep 9, 2007
    #2
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  3. Avacar

    Avacar Guest

    Well, this solution is not exactly my problem; it isn't that the windows
    update website does not have updates listed/cant search. It does list
    updates. Instead, it will download them, but be unable to install them,
    quoting only the error message I listed above.

    I did try this solution anyway. Just trying to reinstall the agent brought
    up a message stating the agent was already installed. I went with the second
    solution, and deleted the files listed. When I tried to reinstall, I
    received this message:


    "Install Failed with the following error number: 0x80070420".

    Now when I try to go to windows Update my copy of IE6 (since IE7 was lost in
    the repair install) hangs.
     
    Avacar, Sep 9, 2007
    #3
  4. Avacar

    Avacar Guest

    See above message from me first;

    It finally stopped hanging, and attempted to install the activeX control.
    It failed with the following message:

    "The website has encountered a problem and cannot display the page you are
    trying to view. The options provided below might help you solve the problem. "

    And:
    Error Number:0x80070420
     
    Avacar, Sep 9, 2007
    #4
  5. Avacar

    tunaP Guest

    As she stated, the updates download then fail to install, I have the exact
    same problem following a repair. I went ahead and tried updating
    WU..."Install is not needed as WU agent is already installed".
    Did manage to get a downloaded WindowsInstaller3.1 to install, but auto
    updates still fail from machine and WinUpdate site...all 90 of them.
    Firewalls and HIPs gave no detection alerts, now trying again after disabling
    all 3rd party protections and restarting XP. (WGA is valid and XP Firewall
    disabled, too.) It appears it isn't even trying to install for an unknown
    reason, otherwise Threatfire or Comodo would have said something to that
    effect?
     
    tunaP, Sep 9, 2007
    #5
  6. Avacar

    Engel Guest

    Engel, Sep 10, 2007
    #6
  7. Avacar

    tunaP Guest

    I've tried safe mode scans(HJT, CCleaner, SPybot, AVG, ThreatFire...even good
    ol DiskCleanup) and all reported clean. Have disabled wuauserv, deleted
    contents of Software Distribution folder and WUTemp folder, then re-enabled
    wuauserv. No dice.

    Looks like uninstalling .net framework to reinstall it so I can download the
    updates to fix it is the next approach.

    I love technology, it's so advanced.
     
    tunaP, Sep 10, 2007
    #7
  8. Avacar

    Avacar Guest

    Dial-a-fix was able to solve the issue.

    Thank you for pointing it out. This just proves, however, that Microsoft
    doesn't yet have a true in-house solution to this problem; at least not
    collated and identified as such. I suspect piecing together all the other
    solutions I've been pointed to may have worked, but Dial-a-fix seemed to
    understand which order to apply things, and did them automatically for me. I
    was able to install my 83 updates.
     
    Avacar, Sep 10, 2007
    #8
  9. Avacar

    Doug Wood Guest

     
    Doug Wood, Sep 10, 2007
    #9
  10. Avacar

    Doug Wood Guest

    I had this problem going on for days. Firstly, look in "Windows Update.log"
    in the Windows directory. This may tell you what the problem is if it is
    software related.
    Mine was not. I have three computers on a router. two worked perfectly, one
    did not. It was the one on which I had lost a disc to old age, and had to
    reinstall windows from the original disc. There were 69 missing files, so
    windows update spent a lot of time searching. I had a surge arrester ( made
    for the job ) in the ethernet line to the modem for this one computer. This
    gave Error 0x80072002 ( which is a timeout ). The reason is that it slowed
    the transmissions so much that Explorer got tired of waiting for a reply when
    a lot of searching of software at one end or the other was needed. I got as
    far as "the green crawler" each time, then explorer died of exhaustion
    waiting.
    I hope this may be of some help.
    Kind regards
    Doug Wood
     
    Doug Wood, Sep 10, 2007
    #10
  11. Avacar

    TN Grandma Guest

    I'm having the same problem, as I have 79 updates I've been trying to install
    for two days now....PLEASE tell me where I can find Dial-a-Fix... When I
    clicked the info in Engel's post, just got copies of other posts. I'm so
    confused after working on this for two days, this old lady sure could use
    some help. Thanks

    Grandma

    Dogs have owners--
    Cats have staff!!!
     
    TN Grandma, Sep 10, 2007
    #11
  12. Cute little ant, Sep 10, 2007
    #12
  13. Avacar

    Pubclock Guest

    Pubclock, Sep 10, 2007
    #13
  14. Avacar

    Engel Guest

    Hi Alex,

    You're welcome, glad to have been of service and thanks for posting back.
    - -- --
     
    Engel, Sep 11, 2007
    #14
  15. Avacar

    TN Grandma Guest

    Thanks so much....I was able to get the updates installed and most everything
    is again working properly. If I run into anymore problems will be looking to
    MS discussions for an answer. Again Thanks to everyone.
     
    TN Grandma, Sep 11, 2007
    #15
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