Windows Update

Discussion in 'Windows Update' started by Carlos Marrero, Jun 30, 2003.

  1. Unable to download windows updates; After I choose updates
    needed I get the update dialog box but no download begin.
    Machine running under Windows XP OS. Please help.
     
    Carlos Marrero, Jun 30, 2003
    #1
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  2. Carlos Marrero

    Maurice N Guest

    Hello Carlos,
    You would seem to be having a stalled or frozen download. Did you notice at what point it "freezes" on download ---- is it at 0% or later ? Anyway, you need to say IF you saw an error message on screen; plus you must look at the log file.

    Insure your pc & Windows shows the correct month/day/year & time.

    If AOL is your ISP, make sure you only use Internet Explorer to get to Windows Update website.
    You make your usual AOL connection, then....bring up Internet Explorer & go to this site
    http://v4.windowsupdate.microsoft.com


    You are having a download or install failure ---which can be of many different varieties.
    The update log file would indicate if & why each failed ---should have error code + some text ---again, for each 1.
    You need to find & "isolate" the section of the log for that "fail date".
    Use Windows' Notepad to open this log:
    C:\Windows\Windows Update.log (for Win XP & Win98/Me)

    Having found the "error" , then do a "search" on this MS page. See MS Windows Update Troubleshooter
    http://v4.windowsupdate.microsoft.com/troubleshoot/
     
    Maurice N, Jul 1, 2003
    #2
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