Windows Vista and Epson Stylus Photo 960 printer

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by Abe Klagsbrun, Feb 13, 2007.

  1. This is regarding Windows Vista Home Premium 32-bit and an Epson Stylus Photo
    960 printer. This is an expensive printer and only a year old.

    I bought Vista mainly because I thought my peripherals would be supported.
    The Epson web site says that my printer is supported "out-of-the-box." See
    the following link:

    http://www.epson.com/cgi-bin/Store/...okie=yes&type=highlights&noteoid=86150#inkjet

    As it turns out, there is no driver support for this printer in Vista.
    Contacting Epson, I got the runaround with them saying that a fully
    functional driver is included in the Vista box, which, obviously it is not.

    Can you please escalate this to the appropriate level for resolution? There
    are alot of very angry Epson customers with various printer models in this
    line who are getting exactly the same runaround.

    Failing that, how do I get a refund for my retail copy of Vista?
     
    Abe Klagsbrun, Feb 13, 2007
    #1
    1. Advertisements

  2. Abe Klagsbrun

    Malke Guest

    Unfortunately, no one reading this newsgroup can "escalate this" for
    you. This is a peer-to-peer public newsgroup. While some MS employees
    occasionally post here, the vast majority of posters are volunteers who
    do not work for the company.

    You would need to escalate the situation with Epson and/or with
    Microsoft directly. I would start with Epson and try to get a
    higher-tier support person. Have exact text of error messages available
    if there are any, or at least a very clear description of the problem
    and what you are doing and why you think there is no driver support. And
    no, I don't have an answer for you - sorry.

    Windows Vista Solution Center - Contacts
    http://support.microsoft.com/default.aspx/windowsvista

    Malke
     
    Malke, Feb 13, 2007
    #2
    1. Advertisements

  3. Malke,

    Thanks for your response.

    I was hoping that an Employee in the Windows group would come across this
    post. Some employees peruse the communities as part of their customer
    involvement requirements.
     
    Abe Klagsbrun, Feb 13, 2007
    #3
  4. Hi, I am a volunteer in this newsgroup because I give a gosh tooting darn
    about printing. Just because I work at Microsoft on the spooler team is
    just a plus for me and you as a community.

    I forwarded your concern to the Epson people who have MS provided email
    accounts as well as a Program Manager who will forward on to someone who
    works directly with Epson. This is either a mistake on Epson's website, or
    Epson truly thought they had included this model in the product.

    Hopefully this driver is complete and they can include it on Windows Update
    and move the name to the Windows Update list on the Epson website.


    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Feb 13, 2007
    #4
  5. Thanks Alan,

    If you could check back on this from titme to time, I'd certainly appreciate
    it.

    Regards,
    Abe
     
    Abe Klagsbrun, Feb 13, 2007
    #5
  6. You already have the answer!

    From: Masumi (Seiko Epson)

    Sent: Tuesday, February 13, 2007 10:54 AM

    To: Alan Morris; Epson Printing Team;

    Subject: RE: Windows Vista and Epson Stylus Photo 960 printer

    Hello Alan
    It is an error of our home page.

    Stylus Photo 960 will probably be supported by our custom driver. I will
    confirm the launch schedule by tomorrow. Additionally I will request to
    change our web site.

    Thank you

    Macky


    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Feb 13, 2007
    #6
  7. Abe Klagsbrun

    Abe Guest

    Hi Alan,

    Would you please forward my email address to Masumi (Seiko Epson) so
    he can respond to me personally about their custom driver
    availability?

    Thanks,
    Abe
    (former MS employee in the Windows Server, and IIS groups).
     
    Abe, Feb 13, 2007
    #7
  8. just in from Epson


    Our Epson Web site has been updated. "Stylus Photo 960" was deleted. We are
    going to launch "Stylus Photo 960 Vista printer drivers (only 32 bit)"
    around Middle of April 2007.

    Thank you

    Macky


    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Mar 15, 2007
    #8
  9. Abe Klagsbrun

    John Gerard Guest

    Hi,

    My question is why did you guys come out with "Easy Print" for 64bit and are
    not going to make a driver for 64bit? I don't understand it. I would
    appriate a reply to this.

    Thanks,
    --
    John


     
    John Gerard, Apr 23, 2007
    #9
  10. No clue on this one. You will need to ask Epson.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

    This posting is provided "AS IS" with no warranties, and confers no rights.

     
    Alan Morris [MSFT], Apr 23, 2007
    #10
  11. John,

    "You guys" is wrong if you mean Alan as part of Epson. Alan is not but
    has a line into them and the bit in his message is a quote although for
    some reason only part of it is flagged as a quote in my OLR.
     
    Hugh Wyn Griffith, Apr 23, 2007
    #11
  12. Abe Klagsbrun

    John Gerard Guest

    I hear you. I did try calling Epson and they only tell me the standard stuff
    because these guys one talks to are first level support. And I am sure you
    know that routine. They told me that Epson does not have a driver what they
    were not clear about is whether Epson or Microsoft included a drive in any of
    the 64bit OS. Vista or XP. So any one that has some sort of in of any kind
    is better than the answer I got. I could have gotten the same answer just
    going to Epson's USA site and looking for myself.
     
    John Gerard, Apr 24, 2007
    #12
  13. You might consider asking Alan again but in different terms.
     
    Hugh Wyn Griffith, Apr 24, 2007
    #13
  14. Abe Klagsbrun

    Abe Guest

    I will confirm the launch schedule by tomorrow.
    Email sent to support at Epson on May 11th 2007

    I was told by an Epson employee who goes by the name of Masumi
    (nickname is Macky) who sits in the Epson printing team at Microsoft
    in Redmond that the 32-bit Vista printer driver for the 960 stylus
    photo printer was scheduled to be posted on the Epson website in
    April.

    So far the driver hasn't been posted. Would you please check into this
    and let me know when and where the driver is?

    Thanks,

    Abe Klagsbrun
     
    Abe, May 11, 2007
    #14
  15. Alan Morris [MSFT], May 11, 2007
    #15
  16. Abe Klagsbrun

    Abe Guest

    I pinged Epson again. We might get an answer today.
    Thanks Alan
     
    Abe, May 12, 2007
    #16
  17. Abe Klagsbrun

    Abe Guest

    Hi Alan,

    Any response from Epson yet?
     
    Abe, May 16, 2007
    #17
  18. Alan Morris [MSFT], May 17, 2007
    #18
  19. Abe Klagsbrun

    MansterRock Guest

    Alan

    Any progress on the drivers for the Epson Stylos Photo 960?

    I have been waiting patiently to break the seal on my Vista Ultimate
    and install and have been monitoring this thread for some months now.

    I have already tried epson support and they just have no idea. It
    seems that if it's not on the call script and you go out box when
    asking for help they have no way to handle exceptions.

    I have a lot of ink supplies for the 960, so if it's not going to
    work, I will have to use them up and ditch the printer before I
    install Vista.

    Thanks.

    -Manny
     
    MansterRock, Jun 13, 2007
    #19
  20. Abe Klagsbrun

    Vern Stump Guest

    Epson site below has Vista drivers.

    http://www.epson.com/cgi-bin/Store/...=22403490&infoType=Downloads&platform=Windows
     
    Vern Stump, Jun 13, 2007
    #20
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.