Windows XP Home Lockup & shutdown problem.

Discussion in 'Windows Vista Performance' started by Archquark, Nov 16, 2009.

  1. Archquark

    Archquark Guest

    A friend who has Windows XP Home running on his machine has had several
    problems in the past week with lockups and not shutting down. He has run
    Chkdsk and no errors were found. He ran his virus checker ( Avast ) and
    again no errors were found. He used the Restore program and successfully
    restored his computer which resulted in the lockups while running from
    occurring again, but his computer will now not shutdown. He reverts to
    shutting it down manually, which I explained can cause more problems.
    I told him he should have tried the safe mode option to restart in the last
    good configuration first but at that point he had already used Restore. I
    have e-mailed him the Microsoft article:
    http://support.microsoft.com/default.aspx/kb/308029.
    Is there any other things he could try?
    I will attempt to try and help him today and any constructive instruction
    would be appreciated.
     
    Archquark, Nov 16, 2009
    #1
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  2. Archquark

    Rick Rogers Guest

    Hi,

    Never good news, but lockups are usually the result of failing hardware.
    What your friend needs is to have the system diagnosed by a technician. It
    may be something as simple as memory failure, or as complicated as a
    motherboard replacement.

    --
    Best of Luck,

    Rick Rogers, aka "Nutcase" - Microsoft MVP
    http://mvp.support.microsoft.com/
    Windows help - www.rickrogers.org
     
    Rick Rogers, Nov 16, 2009
    #2
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  3. He could try removing and device drivers or programs installed since it
    was last running OK, like if a newer video driver was installed remove it
    and go back to previous version, or if they added any new hardware remove
    the hardware and and see if it still locks-up before re-installing it,
    same with any new software programs.
    If it starts running OK add the stuff back one at a time until it starts
    locking again and that will be what's causing it.

    Old or corrupt video drivers can cause lockups, installing a newer video
    driver might help if nothing above did any good.
     
    Patrick Phillips, Nov 16, 2009
    #3
  4. Archquark

    Questor Guest

    --->
    There are several good ideas here, but you might want to ask this
    question in the XP newsgroup also:

    microsoft.public.windowsxp.perform_maintain

    Questor
     
    Questor, Nov 16, 2009
    #4
  5. Archquark

    Archquark Guest

    Thanks Questor I use Vista so had inadvertendly placed question in Vista
    forum.
     
    Archquark, Nov 16, 2009
    #5
  6. Archquark

    Questor Guest

    No problem. I see your post in the other NG now. It should net some
    responses.

    Q


    --->
     
    Questor, Nov 16, 2009
    #6
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