Windows XP Home & Windows UpdateThank you for your interest in Windows Update

Discussion in 'Windows Update' started by news.microsoft.com, Jul 11, 2003.

  1. I'm running XP Home, lately when I have tried to run Windows Update I get
    the following message.


    "Thank you for your interest in Windows Update

    Windows Update is the online extension of Windows that helps you get the
    most out of your computer.

    You must be running a Microsoft Windows operating system in order to use
    Windows Update."

    I have looked on the web and on several newsgroups but cannot find anything
    to give me a fix
     
    news.microsoft.com, Jul 11, 2003
    #1
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  2. Follow this:
    http://v4.windowsupdate.microsoft.com/troubleshoot/
    Look for:
    "When attempting to access the Windows Update Web site you receive the
    following message: Thank You -- you must be running a Microsoft
    windows operating system in order to use windows update"

    Otherwise try these:
    ****Sections changed 30 June 2003****
    POST BACK WITH THE EXACT INFORMATION FROM STEP 18 if all else fails.

    1. Reboot computer then try updates one at a time if issue involved
    multiple updates.

    2. Check Date/Time

    3. What version?
    Right click My Computer, click Properties?
    What EXACTLY does it say?

    4. Disable firewall

    5. Disable antivirus

    6. (Windows XP):
    Reboot computer.
    http://support.microsoft.com/?scid=kb;en-us;326815
    Don't forget steps 6-9 catroot2 file.
    Do this whether SP1 is the issue or not.

    Another way to do #6:
    Reboot, login to an Administrator account.
    Double click My Computer.
    Double click C drive.
    Double click Windows file.
    Double click System32 file.
    Right click catroot2, click rename, type "catroot2old"
    ENTER
    Reboot

    7. (Windows XP)
    Go to Control Panel.
    Click Windows Update on the left panel

    8. Go to Internet Options in the Control Panel:
    Delete Cookies
    Delete Files (check box "Delete all offline content")
    Clear History

    9. If you use AOL, minimize AOL and open Internet Explorer and try
    Windows Update

    10. Set a language in Internet Explorer:
    To check the language setting in Internet Explorer:
    (1.) Click "Tools" and then select "Internet Options".
    (2.) Click "Languages".button
    (3.) Make sure at least one language is listed in the "Language
    Options" dialog box.

    11. Disable the options "Automatically detect settings" and "Use
    automatic configuration script."
    To do this:
    (1.) Open Internet Explorer.
    (2.) Click "Tools," and then click "Internet Options."
    (3.) Click "Connections," and then click "LAN Settings."
    (4.) Make sure the check boxes for "Automatically detect settings" and
    "Use automatic configuration script" are not selected.

    12. Open Internet Explorer
    Click Tools
    Click Internet Options
    Click Security tab.
    Click Default
    Click OK and follow prompts.

    13.
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;319585

    14. Upgrade to Internet Explorer Service Pack 1 if not already
    installed:
    http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp

    15. Start/Run
    Type "msconfig" ENTER
    Click Start-up tab and make a note of what is checked and unchecked.
    Go back to General tab.
    Select Selective Start-up (unless already selected).
    Uncheck "Load Start-up group items".
    Click OK, follow prompts and reboot.
    Try windows Update again.
    When done, go back to MSCONFIG.
    Recheck Start-up tab items and place to normal Start-up if that was
    original configuration.
    Click OK and follow prompts.

    16. Change the URL from "http..." to "https...".

    17. http://support.microsoft.com/default.aspx?scid=kb;en-us;q193385

    18. Check the Windows Update Log in the "C:\Windows\Windows
    Update.log" for the exact error message.
    See if something here fits
    http://v4.windowsupdate.microsoft.com/troubleshoot/
     
    Jupiter Jones [MVP], Jul 11, 2003
    #2
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