Windows XP update (KB910437) and IE Update (KB905915) install fail

Discussion in 'Windows Update' started by LP, Dec 14, 2005.

  1. LP

    LP Guest

    Hello All,

    I ran Microsoft Update this monrnig on my XP Pro box and these updates
    failed Update for Windows XP (KB910437)
    Cumulative Security Update for Internet Explorer for Windows XP (KB905915)

    I was running no other apps.

    The Self Help options returned: Sorry no help available.

    thoughts?
     
    LP, Dec 14, 2005
    #1
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  2. LP

    gramps8784 Guest

    Hello also,

    I ram the same updates for XP Pro and getting the same thing.

    looks like microsoft update has a problem??
     
    gramps8784, Dec 14, 2005
    #2
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  3. LP

    saynotogmos Guest

    After I installed these updates IE was unusable. I had to do a system
    restore to get things working again. Here's what happened . . .

    When I opened IE, it started to spawn multiple windows - at one time over
    100!!! - and none of them worked, Obviously that locked everything up and
    there were at lot of hard shutdowns. I was unable to connect to the internet
    (dialup) to send the error messages during this ordeal.

    These are the error messages (more or less):

    Quote:
    Windows cannot access the specified device, path or file. You may not have
    appropriate permissions to access this item.

    Quote:
    An attempt was made to reference a token that does not exist.

    Same thing whether I tried to open files locally, through local host (on
    XAMPP) or on the internet.

    Has anyone else had this problem?
     
    saynotogmos, Dec 14, 2005
    #3
  4. Hm, have a look into the WindowsUpdate.log file to be found in the
    Windows directory and post the last ~30 Lines. If you can find a
    KB910437.log and/or KB905915.log file in the same directory, post
    their contents here too.

    You've SP2 for Windows XP installed, correct?

    Bye,
    Freudi
     
    Ottmar Freudenberger, Dec 14, 2005
    #4
  5. LP

    pjbealer Guest

     
    pjbealer, Dec 15, 2005
    #5
  6. LP

    pjbealer Guest

     
    pjbealer, Dec 15, 2005
    #6
  7. The Windows directory means Windows folder. Open Windows Explorer
    and navigate to the "Windows" folder. There you'll find the LOG
    file to look into.

    Bye,
    Freudi
     
    Ottmar Freudenberger, Dec 15, 2005
    #7
  8. LP

    Andreas1974 Guest

    Windows update fails on installing
    KB910437.log KB905915.log

    This bug seems to occur if you have changed the default location of the
    "program files" folder.
    Registry path:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
    Key name: ProgramFilesDir

    Just temporarily change the key data of ProgramFilesDir back to
    "C:\Program Files" (on an us/english system), and install the update.

    // Andreas
     
    Andreas1974, Dec 15, 2005
    #8
  9. The LOG files aren't installed ;-)
    That's not a bug but intended for KB905915 like it has been for
    KB896688.

    See the articles/thread I've linked too ;-)

    Bye,
    Freudi
     
    Ottmar Freudenberger, Dec 15, 2005
    #9
  10. LP

    John Murtari Guest

    I am experiencing the same problem. I checked my
    registry for the above and ProgramFilesDir was set to: C:\Program Files

    I am including the last few lines of each of the log files
    if that will help anyone with this. I'd welcome any help!


    KB910437.log --------------------------------------

    8.412: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\windows\softwaredistribution\download\f14f8865dd08e4d95c38a2ae4cb1096f\update\eula.txt -> c:\windows\$hf_mig$\KB910437\update\eula.txt.
    8.532: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\windows\softwaredistribution\download\f14f8865dd08e4d95c38a2ae4cb1096f\update\branches.inf -> c:\windows\$hf_mig$\KB910437\update\branches.inf.
    8.612: Copied file: C:\WINDOWS\system32\esent.dll
    9.263: Copied file (delayed): C:\WINDOWS\system32\SETA17.tmp
    9.263: Copied file: c:\windows\$hf_mig$\KB910437\SP2QFE\esent.dll
    9.494: DoInstllation: UpdSpCommitFileQueue for FileQueue failed: 0x5
    9.604: Access is denied.
    9.614: KB910437 installation did not complete.

    Windows XP has been partially updated and may not work properly.
    9.614: Update.exe extended error code = 0x5


    KB905915.log ---------------------------------------

    32.907: Copied file: c:\windows\$hf_mig$\KB905915\SP2QFE\pngfilt.dll
    33.047: Copied file: c:\windows\$hf_mig$\KB905915\SP2QFE\dxtrans.dll
    34.359: Copied file: c:\windows\$hf_mig$\KB905915\SP2QFE\inseng.dll
    34.760: Copied file: c:\windows\$hf_mig$\KB905915\SP2QFE\msrating.dll
    35.411: Copied file: c:\windows\$hf_mig$\KB905915\SP2QFE\mshtml.dll
    36.102: DoInstllation: UpdSpCommitFileQueue for FileQueue failed: 0x5
    36.452: Access is denied.
    36.462: KB905915 installation did not complete.

    Windows XP has been partially updated and may not work properly.
    36.462: Update.exe extended error code = 0x5


    WindowsUpdate.log -------------------------------------------------

    2005-12-15 06:20:24 1128 638 AU # 2 updates detected
    2005-12-15 06:20:24 1128 638 AU #########
    2005-12-15 06:20:24 1128 638 AU ## END ## AU: Search for updates [CallId = {2450F232-E4A4-412E-8892-F32E2B14B22D}]
    2005-12-15 06:20:24 1128 638 AU #############
    2005-12-15 06:20:24 1128 638 AU AU setting next detection timeout to 2005-12-16 05:46:55
    2005-12-15 06:20:24 1128 2ac Report REPORT EVENT: {82645068-D9E9-4BC3-A278-3DF24F8A0FAC} 2005-12-15 06:19:52-0500 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on Friday, December 16, 2005 at 3:00 AM: - Cumulative Security Update for Internet Explorer for Windows XP (KB905915)
    2005-12-15 06:20:24 1128 2ac Report REPORT EVENT: {2CBAEA4D-302A-422C-8FCB-7316A9A68968} 2005-12-15 06:19:53-0500 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on Friday, December 16, 2005 at 3:00 AM: - Cumulative Security Update for Internet Explorer for Windows XP (KB905915) - Update for Windows XP (KB910437)
    2005-12-15 06:20:29 1128 638 Report REPORT EVENT: {0DBF56DE-50E1-4617-A5C5-091F34DFA554} 2005-12-15 06:20:24-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Agent has finished detecting items.
    2005-12-15 06:23:20 1128 358 AU AU setting client response for sessionId 0x0 to 'Active'
    2005-12-15 06:23:26 1128 194 AU AU received install approval from client for 2 updates
    2005-12-15 06:23:26 1128 194 AU #############
    2005-12-15 06:23:26 1128 194 AU ## START ## AU: Install updates
    2005-12-15 06:23:26 1128 194 AU #########
    2005-12-15 06:23:26 1128 194 AU # Initiating manual install
    2005-12-15 06:23:26 1128 194 AU # Approved updates = 2
    2005-12-15 06:23:26 1128 194 AU <<## SUBMITTED ## AU: Install updates / installing updates [CallId = {77E5A0C8-B9C4-4D03-9E8C-1E8781D2BBAD}]
    2005-12-15 06:23:26 1128 638 Agent *************
    2005-12-15 06:23:26 1128 638 Agent ** START ** Agent: Installing updates [CallerId = AutomaticUpdates]
    2005-12-15 06:23:26 1128 638 Agent *********
    2005-12-15 06:23:26 1128 638 Agent * Updates to install = 2
    2005-12-15 06:23:26 1128 638 Agent * Title = <NULL>
    2005-12-15 06:23:26 1128 638 Agent * UpdateId = {B7C71E84-3A27-4458-B3E5-98512AA5EF36}.101
    2005-12-15 06:23:26 1128 638 Agent * Bundles 1 updates:
    2005-12-15 06:23:26 1128 638 Agent * {C26A1380-04FA-4BD7-A394-22C8BE220403}.101
    2005-12-15 06:23:26 1128 638 Agent * Title = <NULL>
    2005-12-15 06:23:26 1128 638 Agent * UpdateId = {88ECB294-6967-4250-BCB7-8C37B83915A8}.101
    2005-12-15 06:23:26 1128 638 Agent * Bundles 1 updates:
    2005-12-15 06:23:26 1128 638 Agent * {C729D82A-2CE3-497F-82C4-E0EA6149E5F3}.101
    2005-12-15 06:23:39 1128 638 Handler Attempting to create remote handler process as AWL\john in session 0
    2005-12-15 06:23:39 1128 638 DnldMgr Preparing update for install, updateId = {C26A1380-04FA-4BD7-A394-22C8BE220403}.101.
    2005-12-15 06:23:39 2712 c38 Misc =========== Logging initialized (build: 5.8.0.2469, tz: -0500) ===========
    2005-12-15 06:23:39 2712 c38 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
    2005-12-15 06:23:39 2712 c38 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
    2005-12-15 06:23:39 2712 c38 Handler :::::::::::::
    2005-12-15 06:23:39 2712 c38 Handler :: START :: Handler: Windows Patch Install
    2005-12-15 06:23:39 2712 c38 Handler :::::::::
    2005-12-15 06:23:39 2712 c38 Handler : Updates to install = 1
    2005-12-15 06:23:39 2712 c38 Handler : Installing update {C26A1380-04FA-4BD7-A394-22C8BE220403}.101
    2005-12-15 06:23:39 2712 7c Handler Installing with parameters=-q /Z -er, sandbox=C:\WINDOWS\SoftwareDistribution\Download\0af5890fd4bd4b5e665ff4f51f8aab77.
    2005-12-15 06:23:55 1128 c84 AU AU setting client response for sessionId 0x0 to 'Active'
    2005-12-15 06:23:55 1128 194 AU AU setting client response for sessionId 0x0 to 'Active'
    2005-12-15 06:24:17 2712 7c Handler Install completed with 0x80070005.
    2005-12-15 06:24:17 2712 c38 Handler FATAL: UH: 0x80070005: InstallOrUninstallThread failed
    2005-12-15 06:24:17 2712 c38 Handler : WARNING: Install completed: result type = 0x0, installer error = True, error = 0x80070005, disabled until reboot = No, reboot required = No
    2005-12-15 06:24:17 2712 c38 Handler FATAL: UH: 0x8024200b: HandleSingleUpdate failed
    2005-12-15 06:24:17 2712 c38 Handler :::::::::
    2005-12-15 06:24:17 2712 c38 Handler :: END :: Handler: Windows Patch Install
    2005-12-15 06:24:17 2712 c38 Handler :::::::::::::
    2005-12-15 06:24:17 1128 434 AU >>## RESUMED ## AU: Installing update [UpdateId = {B7C71E84-3A27-4458-B3E5-98512AA5EF36}]
    2005-12-15 06:24:17 1128 434 AU # WARNING: Install failed, error = 0x80070005
    2005-12-15 06:24:18 1128 638 DnldMgr Preparing update for install, updateId = {C729D82A-2CE3-497F-82C4-E0EA6149E5F3}.101.
    2005-12-15 06:24:18 2712 b68 Handler :::::::::::::
    2005-12-15 06:24:18 2712 b68 Handler :: START :: Handler: Windows Patch Install
    2005-12-15 06:24:18 2712 b68 Handler :::::::::
    2005-12-15 06:24:18 2712 b68 Handler : Updates to install = 1
    2005-12-15 06:24:18 2712 b68 Handler : Installing update {C729D82A-2CE3-497F-82C4-E0EA6149E5F3}.101
    2005-12-15 06:24:18 2712 b08 Handler Installing with parameters=-q -z -er, sandbox=C:\WINDOWS\SoftwareDistribution\Download\f14f8865dd08e4d95c38a2ae4cb1096f.
    2005-12-15 06:24:22 1128 434 Report REPORT EVENT: {5B47D50A-F7C6-48E2-AB53-CA5035231195} 2005-12-15 06:24:17-0500 1 182 101 {B7C71E84-3A27-4458-B3E5-98512AA5EF36} 101 80070005 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070005: Cumulative Security Update for Internet Explorer for Windows XP (KB905915).
    2005-12-15 06:24:28 2712 b08 Handler Install completed with 0x80070005.
    2005-12-15 06:24:28 2712 b68 Handler FATAL: UH: 0x80070005: InstallOrUninstallThread failed
    2005-12-15 06:24:28 2712 b68 Handler : WARNING: Install completed: result type = 0x0, installer error = True, error = 0x80070005, disabled until reboot = No, reboot required = No
    2005-12-15 06:24:28 2712 b68 Handler FATAL: UH: 0x8024200b: HandleSingleUpdate failed
    2005-12-15 06:24:28 2712 b68 Handler :::::::::
    2005-12-15 06:24:28 2712 b68 Handler :: END :: Handler: Windows Patch Install
    2005-12-15 06:24:28 2712 b68 Handler :::::::::::::
    2005-12-15 06:24:28 1128 ed8 AU >>## RESUMED ## AU: Installing update [UpdateId = {88ECB294-6967-4250-BCB7-8C37B83915A8}]
    2005-12-15 06:24:28 1128 ed8 AU # WARNING: Install failed, error = 0x80070005
    2005-12-15 06:24:28 1128 638 Agent *********
    2005-12-15 06:24:28 1128 638 Agent ** END ** Agent: Installing updates [CallerId = AutomaticUpdates]
    2005-12-15 06:24:28 1128 638 Agent *************
    2005-12-15 06:24:28 1128 638 AU # Install call complete for all calls, reboot required = No
    2005-12-15 06:24:28 1128 638 AU #########
    2005-12-15 06:24:28 1128 638 AU ## END ## AU: Installing updates [CallId = {77E5A0C8-B9C4-4D03-9E8C-1E8781D2BBAD}]
    2005-12-15 06:24:28 1128 638 AU #############
    2005-12-15 06:24:33 1128 638 Report REPORT EVENT: {5C6968AC-E55C-443C-BCFD-9AC3CEEDCD2D} 2005-12-15 06:24:28-0500 1 182 101 {88ECB294-6967-4250-BCB7-8C37B83915A8} 101 80070005 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070005: Update for Windows XP (KB910437).
    --
    John
    ___________________________________________________________________
    John Murtari Software Workshop Inc.
    [email protected] domain 315.635-1968(x-211) "TheBook.Com" (TM)
    http://thebook.com/
     
    John Murtari, Dec 15, 2005
    #10
  11. LP

    Clayton Hoyt Guest

    Yep...this fixed the problem for me...thanks for the post.

    I appreciate this being intended by MS...but it would be a realatively
    simple thing to have let us know ahead of time rather than wasting a
    tremendous amount of our combined time. I searched the security bulletin
    (MS05-054) and there is no mention of this there.
     
    Clayton Hoyt, Dec 15, 2005
    #11
  12. ....

    I suspect a permissions problem of some kind, e.g. either in the file system
    or in the registry. Unfortunately there is not enough detail here and I have
    no insight into the implementation to be able to infer anything more specifically.
    Therefore, unless resorting to a /verbose install yields better clues
    I would use RegMon and FileMon concurrently to try to track down
    which specific file or directory needs to have its attributes changed
    or which registry key is causing a similar problem (or which other account
    you might be able to use without changing any of those things.) Etc.
    For more information about this technique search my posts with
    keyword: Milleseconds

    http://www.microsoft.com/communitie...979f71-3396-4cc1-8d84-fcd3997d5918&sloc=en-us

    (Web interface search of this newsgroup for
    aldwinckle milleseconds
    )


    Good luck

    Robert Aldwinckle
    ---
     
    Robert Aldwinckle, Dec 15, 2005
    #12
  13. LP

    Andreas1974 Guest

    The two first lines in my letter were not supposed to be read as a
    sentence. The log-file names should not be there at all (my reminders).
    Having installed and the Windows Updated reported success, I restarted
    my system, and the same old update 905915 was available again...! :-(
    At least on my machine, my trick with the registry only made the
    difference from Windows update reporting error to Windows Update
    reporting success when it's not.

    Could you please recapitulate the links that help?

    Thanks, Andreas

    Ottmar Freudenberger skrev:
     
    Andreas1974, Dec 15, 2005
    #13
  14. Ottmar Freudenberger, Dec 15, 2005
    #14
  15. ACK -
    http://google.com/groups?selm=43587cac$0$23936$-online.net

    Feel free to contact PSS about the "issue".

    Bye,
    Freudi
     
    Ottmar Freudenberger, Dec 15, 2005
    #15
  16. Then you have a different problem. Note that installation failures "may"
    occur for different reasons.
    Which AntiVirus software are you using?
    Did you try to install the patches while the AV software has been
    *completly* disabled?
    Any chance it's working under a additionaly created Windows account
    with administrator user rights?

    Bye,
    Freudi
     
    Ottmar Freudenberger, Dec 15, 2005
    #16
  17. LP

    John Romeo Guest

    I Have Windows XP Professional And Can Not Get Windows To Shut Down Without
    Pressing And Holding In The Off Button On My Tower And Windows Up-date Will
    Not Open. Also No Audio!
     
    John Romeo, Dec 16, 2005
    #17
  18. LP

    mikekoi Guest

    I find on update history that I have now "successfully" updated with Windows
    XP update (KB910437) a total of 13 times. No failures are recorded. I am now
    being prompted to install it again! Here is my Log file, don't print it, the
    forests need saving. My logfile is too long. I shall delete it and try one
    more "Sucessful" install and post that resultant log.
     
    mikekoi, Jan 1, 2006
    #18
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