WinDVD 8 Platinum Probelm w/Vista RTM x64

Discussion in 'Windows Vista General Discussion' started by Gerry, Dec 9, 2006.

  1. Gerry

    Gerry Guest

    Is anyone else experiencing the following problem with WinDVD 8 Platinum in
    Vista RTM x64?

    I could not activate WinDVD 8 Platinum (which I purchased online) from Vista
    RTM x64 until I ran it as administrator. At least that's what I thought until
    the product suddenly quit after 14 days (the trial period). I would not get
    any messages at all when attempting to run it.

    I removed it and re-installed and at this point, WinDBD 8 Platinum confirmed
    that the trial period has expired but I cannot activate it although I have a
    valid license.

    I have contacted InterVideo about the problem and beyond the auto-generated
    confirmation of the receipt of my problem report, I have not heard anything
    from them. I'm dismayed by their response considering that I have regularly
    purchased their products since WindDVD 5.

    I would appreciate it if anyone who has run across this problem and resolved
    it would share how they fixed it.

    Gerry, Dec 9, 2006
    1. Advertisements

  2. Gerry

    Jerry Guest

    Gerry...same problem...after activation the product won't start. Contact to
    Intervideo is the same as your problem. Like you, I've been a customer for a
    number of years and products, and now with nothing but their automated reply,
    i'm annoyed, to say the least.

    Hopefully someone has found a solution, because it looks like we'll have to
    find our own.
    Jerry, Dec 9, 2006
    1. Advertisements

  3. Gerry

    Gerry Guest

    To fix this problem, uninstall Version

    There's a new version in the InterVideo site (not that you would be able to
    tell since there's no announcement or release notes about it - an InterVideo
    SOP based on what others are saying). This is Version currently and
    there's no way you can tell until after you download it. The file version is the same as the previous version but it is larger in size.

    You have to run it as administrator in every case (make this the default) -
    to activate it and for normal use.

    Hope this helps. This worked for me in Vista RTM x64.
    Gerry, Dec 10, 2006
  4. Indeed tech support eventually advise me to do this - not that they make it
    easy of course....
    Tekguru (Daron Brewood)
    MS-MVP/Mobile Devices

    Webmaster: UKs largest Pocket PC Site
    Tekguru (Daron Brewood), Dec 10, 2006
  5. Gerry

    Jerry Guest

    Gerry and Daron:
    Thanks for the help...the 'new' file did the trick. They at Intervideo
    certainly didn't do any favors making this easy on all their customers.
    Probably has to do with them undergoing their acquisition by Corel.
    At least we've got the program working now.
    Again, thanks!
    Jerry, Dec 10, 2006
  6. Watch out for a program called "Install Shield Update Service", this was
    auto installed in:

    HKLM\SOFTWArE\Microsoft\Windows\CurrentVersion\Run as ISUSPM

    For me defender warned and warned about this being blocked so in the end I
    used 'Autoruns' to untick the activation of that reg key.
    Tekguru (Daron Brewood)
    MS-MVP/Mobile Devices

    Webmaster: UKs largest Pocket PC Site
    Tekguru (Daron Brewood), Dec 10, 2006
  7. Gerry

    Arthur96 Guest

    to uninstall the instalshield update manager go here download the
    uninstaller worked for me.
    also took out its entry in control panel so seems to work. stuff like this
    should be in add/remove just pisses me off that they do this.
    Arthur96, Dec 14, 2006
  8. Arthur you are a hero, will try this tonight!
    Tekguru (Daron Brewood)
    MS-MVP/Mobile Devices

    Webmaster: UKs largest Pocket PC Site
    Tekguru (Daron Brewood), Dec 14, 2006
  9. Gerry


    my Win DVD 8 does not work properly the dvd stops half way through the
    dvd how do i fix this problem please help me
    DAVID CLOUGH, May 7, 2009
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.